Feeling like I hadn't eaten in a week (even though it had only been three hours), I stopped here for lunch. I entered the drive-thru and waited about four seconds before an employee greeted me over the intercom. WOW! That was quick--I love it! I ordered two grilled chicken BBQ sandwiches and a bottle of orange juice. When I drove up to the window to pay, a restaurant manager told me they were out of orange juice and apologized, but mentioned there were several other options. I chose a bottle of water and waited three or four minutes for the manager to hand me my food. The manager was extremely polite, welcoming, and friendly. The grilled chicken burgers were EXCELLENT! The chicken was grilled to perfection, the lettuce was fresh and crunchy, and the tomato, BBQ sauce, and sourdough bread were just right, making my lunch a great experience. The exterior of the restaurant was well-maintained, clean, and all the surrounding shrubs looked green and healthy. read more

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I usually order the Famous Star, but the guy at the counter convinced me to try the Big Carl. He was cool, said it was even better than the Famous Star, and explained it comes with Thousand Island dressing. Fair enough--I figured I'd switch things up. Strike one: they were out of Fanta. Not the end of the world, but disappointing when that's what I always get. Then came the Big Carl. I know fast-food burgers never look exactly like the pictures, but wow... this thing was sad. The patty was dry and overcooked, and the biggest mystery was the Thousand Island dressing. I opened the burger, saw cheese, lettuce, meat, and started playing detective trying to find the sauce. Was it there? Did it evaporate? Was it absorbed into the overcooked patty? Nobody knows. The employee was great, but the burger definitely wasn't. If this was supposed to convince me to leave the Famous Star behind, it did the exact opposite. Disappointing meal, and enough to make me think twice about coming back to this Carl's Jr. in Montebello. read more

Bad service , over priced and the size portions are way smaller than other locations. How am I gonna pay $20 for a famous combo and the large drink is literally a small drink , plastic filled up the whole cup with ice, which literally gave me nothing to drink . don't go save your coins and go else where . I will not even give one star read more

Excellent Carl's Jr I should know after starting at Carl's Jr, I'm aware of the companies points. My background also includes hospitality(hotel, restaurant, bistro) employment. This Carl's Jr is clean, brand menu, very friendly employees, good deals like BYOB. Great parking. Close to highway and shopping. Thanks! read more

Carl's Jr - Fast Food Near Me - Montebello, California

I purchased 3 chiken fingers and I legit received a joke. Here is what I paid for $11! read more

Carl's Jr - 3 chicken and its tasteless - Fast Food Near Me - Montebello, California

Had two burgers, one the Triple Western, one the Triple Superstar! Two large fries, one large Dr. Pepper, Coca Cola mix! Was the best burgers I have ever had! Great food! Great prices! Great service! I used to work for Carl's Jr. Downey, California! 06/78 - 12/78. Fry cook, salad bar tech, clean up crew. read more

awful experience I just had at this Carls Jr. The guy that was taking my order, left my waiting, I pulled to the window he was there and he decided to ignore me. I ended up leaving. This happened at 4:40PM on September 17, 2025. These employees need better training. read more

How is the drive thru open 24hrs but when I arrive they tell me they are closed?? Bad customer service and bad business practices.

Joseph assisted me with great patience while I downloaded the mobile app. He guided me thru some trouble spots I encountered. I was able to earn reward points for a future order - great bcuz this order was $27. read more

This establishment should be ashamed of themselves. I asked the young lady if they could make a western bacon cheeseburger with chicken she said yes I got a beef patty. And there was literally no barbecue sauce on my western bacon cheeseburger. Half of the fries were burnt I ordered a medium drink and it looked more like a small to me. All of this were $16.47. I will never return to this place read more

Went and ask for a plain burger with only lettuce and specifically with no pickles and got a burger with PICKLES, a bunch of sauce and the I ordered a Dr Pepper and got root beer instead ??? I understand the drink maybe but the burger is like are you serious, honestly one of the worst experiences at this Carls Jr..... read more

I visited the location at 1471 North Montebello Boulevard, Montebello, California 90640, United States today and was told that a coupon I had for a free Western Bacon Cheeseburger would not be honored despite it being valid until January 1, 2027. I spoke to an employee named Joseph who claimed to be the assistant manager and he refused to help or give me any further contact information. He stated that no coupons or specials would be honored until Friday. When I told him that this was unfair and a waste of my time being that I made the trip to the restaurant specifically to use this coupon, he rudely responded by saying: "if it's a waste of your time, you should leave, bro." After that, I decided this was no longer worth the effort and left. This was a very disrespectful exchange and totally puts me off from ever visiting this restaurant chain again. I only hope that this was a one-off incident and this company doesn't make it a habit of misleading customers with these sort of bait and switch tactics. read more

I will never eat at Carl's jr. Again. Went thru the drive thru ordered two two meals. $45 paid got the food missing a fries. Went back through the drive Thur. Ordered the same thing but this time it was 30. Still didn't get my other fry the cashier was rude and a druggie. read more

Decided to stop by because I live in the area. Even though this is a fast food franchise, they are so nice. The lady that helped me felt so genuine. If you live in LA, you know this kind of service is hard to come across especially at fast food places. I felt like I was at a sit-down-service restaurant, not exaggerated. Maybe it's just the lady that I happen to be helped with today, but that's enough :) I don't know why they have such a low rating, but you need to experience it yourself. read more

Excellent customer service and the food is always amazing. Sergio was very helpful and very respectful. Every fastfood business definitely needs more employees like him! read more

I never have had a problem at this Carls Jr. I use the app all the time when I am around, although I have gone less often because of the closure of Big Lots (RIP). The staff is pretty friendly and the interior is usually clean. I haven't had any problems with food either. My Mom had a minor one where they put ketchup in a burger when she didn't ask for it, but they resolved it right away. read more

Friendly service, good food and clean restroom!!! We received our food pretty fast and the cashier was super nice

Food was great tasted fresh, Eric was such a good host brought our food insured we had all our condiments. Btw he Brought our food with a smile and took our order with a smile. Truly grateful for his hospitality truly needed it that day. read more

This is my go place to eat! They have great service and the food is always good. The vibes are super chill. The double western is my fav go to item! read more

The place is very clean and the food is spot on just like how I like my meals and the service is amazing

This location sucks! I ordered the special deal, 2 for $7.00. I also ordered 2 bottles of water and I was charged $4.50 for a $.30 cent Costco water bottle. $9.00 for two bottles of water! Fucking criminal! read more

The burritos are overpriced and hardly have anything in them. This is a bacon, egg and cheese burrito. You are mainly paying for a flour tortilla because it hardly has any egg or bacon. Save your money and go someplace else. read more

Carl's Jr - Overpriced bacon, egg and cheese burrito - Fast Food Near Me - Montebello, California

Absolute garbage ......burgers way undercooked ....zucchini was over fried dry ......Coke was flat and the entire order was a disaster ....24 dollars for this ???? ..... read more

Carl's Jr - Fast Food Near Me - Montebello, California

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I came here before going to watch a movie. NEVER AGAIN. SERVICE: Not good. At the time i went there was 1 guy handling the register inside and drive through. I was waiting for a long time at the register. After maybe 5 minutes he finally tells me "Ill be with you in a few" (a few what? Years?!) ENVIRONMENT: It was quiet. There were only 2 other ppl there that were already sitting down eating. ALERT: I went to sit at a table and there were ants! Ahhhhh and the table had a sticky spot EWW Most tables didnt have any napkins. YAY OR NAY: NAY! Dont do it! read more

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Went to this carls I ask for jr burger that supposed it's on sale two for 5 and they said that over so why is it being advertised on TV and they don't have it here so I had to wait to get out of the line they toke 15 mins it's sad that they don't have what they advertise on TV they should not advertise anymore about there deals if they don't have them I know it's not the employees fault but I don't think I will eat here for now read more

I visit this Carl's jr. here and there on the bus. It's quiet, there's window views. High tables. It's EBT acceptance. For the price theses days I recommend the Super Star Burger. A month ago the cost was $5.99 but now it's $6.99 a good deal compared to others and juicy. read more

i love it here! the food, the service, absolutely perfect! my go to spot for munchies!! their employe viridiana (viri) has the best energy and costumer service, absolutely kind! i will forever come here! read more

Great service! Excellent customer service, my food was on point, will definitely come back again. The cashier Viridiana was very friendly and kind. She also recommended me the chicken stars and I loved them. read more

I come here sometimes to eat after I drop off my daughter to daycare. The staff is so welcoming and friendly. Fast and delicious!

Food is pricy. But every where is these days. When it comes to fast food burgers Carlos is on top. My last visit to this location I was coming home from a e.r visit at Beverly hospital. It was the middle of the night. The guy taking the order was entertaining and made my night with his personality. My daughter and I couldn't stop talking about it for a few days. I don't know his name. But I hope he knows how much I needed to laugh. read more

Great customer service every time I go, I either get helped by Joseph or Viridiana, they are great servers and provide great customer service. These kids deserve a raise!!! read more

I would recommend food was ready fast and taste very fresh. The staff is welcoming and the manager is friendly. 10/10 would go back!

An undercooked chicken sandwich is delicious. Staff is concerned with talking on the phone with their friends instead of working. read more

Carl's Jr - Fast Food Near Me - Montebello, California

If I could give it a zero for stars, I would. Everytime I've come here to order a 1/3 lb angus burger they try bullshitting me and giving me the regular beef patty used for the famous star and the western burger. I let it slide last time but I went in this time and told them they gave me the wrong patty. The Mexican lady at the drive thru denied that the 1/3 lb patty existed because according to her "that's the way it looks now". I laughed and told her that not only did I used to work at Carl's Jr. at one point in my life so I know the difference (clearly a huge difference), but I've ordered it from any Carl's Jr. location and always got what I paid for. It just so happens that only in this location they try lying to you and selling you a regular patty. Hate being lied to especially when it comes to food that I'm paying for. Their was a supervisor their as well who also tried bullshitting me but the look on their face was priceless when I had to explain to him why he was lying. DO NOT COME HERE unless you want these people to steal your money by charging you for shit they don't actually sell. read more

Carl's Jr - Fast Food Near Me - Montebello, California

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I'm dumbfounded. Why the hell did they put bacon in my beyond burger. This defeats the purpose of even getting Beyond meat. It didn't occur to me to check my food before driving off, I mean who opens their food wrappers to see if meat is in the Beyond Burger? The wrapper had a sticker to signify it was a Beyond Burger. And I ordered 2 and they did it twice. I'm "Beyond" annoyed. And I'm not in a position to drive back and have them fix this. read more

Carl's Jr - They put bacon in my Beyond Burger - Fast Food Near Me - Montebello, California

Girl @ window is outstanding ! Every-time i eat here shes always so helpful and so kind it brightens my mood. Great customer service for sure!!! Food is well as well read more

Came in for a burger and was grossed out at how dirty this place is. Bathrooms, tables, even the chairs were dingy from the lack of cleanliness. The little table number they give you was dirty! Yuck ! Not coming back. read more

I go to fast food places often and because of the environment "fast food" I do my best to not be too judgmental. That being said, this is the most disgusting Carl's Jr. I've ever been too. My spicy chicken sandwich had so much mayo on it that there where large amounts of mayo all through out the wrapper and when I finally got to see my burger it was just sitting in a blob of mayonnaise. Unfortunately I was not able to return it for my money back since I went through the drive through.... this burger went directly into the trash, not even the passenger sitting next to me wanted it. Disgusting! read more

Carl's Jr - This is a spicy chicken sandwich that I think they made with there eyes closed - Fast Food Near Me - Montebello, California

Order a breakfast burger and everything was delicious will recommend to everyone manager is fast

Came here on a Friday night. I'm not sorry for being a T-mobile customer at all and I'm thankful for the fact that they give out free stuff almost every Tuesday. These past weeks it was free Sausage Biscuit and the $5 All Star Meals from Carls Jr. The code said specifically good for the whole week until a certain date meaning we can claim it but not use it until that specific date where it expired. We went here and at first they were saying they only do it on Tuesday. Well I'm sorry that the specific rules says good up to a week to that certain date and it's not expired. Why are you not letting us use it ? Finally she said okay and let us order the $5 All Star Meals. When the girl in the red shirt gave us our food. She forgot the cookies ! How the hell do you forget the cookies ?! If you work here , you should know what's IN THE $5 meal. And it doesn't look like you are new so I don't know what the hell you were thinking. Then when I was just about to eat my cheeseburger. The onions was popped out. Omg. This store. You might as well don't give me any onions. Oh and my husband went to ask for the cookies and she would give me a broken cookie. I'm sorry you guys are a Carls Jr fast food place and that T-MOBILE likes to give out free food and stuff. And I'm sorry for your horrible service. Fuck this place. read more

Carl's Jr - Onions rings popping out of my burger. Damn. Just don't add onions next time if this is how you serve - Fast Food Near Me - Montebello, California

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