Well let me start by saying it say online 24/7 but it's not I went there tonight at 11 and the guy told me to go away because they were closed and I asked then why does it say 24/7 and he said shut up and kept moving his hand for me to leave very disappointed read more

After driving home 5 miles, I discovered my order was wrong. Rather than drive back I ate it, deciding to inform the manager the next day, which I did. After talking with the "manager" I realized why the quality of food and service has gone downhill even more. She needs to do something else that excludes "managing." McDonald's is much closer, so if it's going to be bad anyway, I might as well save the gas. But I will be contacting corporate about this manager. read more

worker is rude and shut the window on us when we were asking a question, bc she charged us for the wrong order.

Came here at 9:20pm the sign says open till 12:00am but when I pulled up to the drive-through the lady at the window told me they're short staffed and have to take all their brakes at the same time and are close till 10 PM. read more

Seriously this place has the worst service. The lady behind the counter was unbelievably slow and should not have been there during the lunch rush. The food took forever and it was wrong and cold. They corrected it quickly. Most of the employees were aloof and didn't seem to care. This is the last chance I'm giving this place. It only seems to get worse read more

I agree with the 1 star about the drive thru, it is a bit slow a lot of the time. I think they don't have enough employees or the ones there are worn out. But, overall I do like their food, specially their breakfast biscuits. They run some new products thru from time to time which is good for a change up. But, what I like mostly is the senior discount that most fast food restaurants DON'T do. Also, most of the times I've gone in the staff are friendly and nice. read more

Just moved to area so have stopped here twice in the past week since we're not settled in. NEVER going again. Terrible customer service and the food was disgusting this time. Earlier this week the customer service was poor but we went later in the evening so didn't expect much. Food was ok... but today I pulled up to the drive thru and the guy welcomes me to mcdonalds? I joke with him and say pretty sure it's not McDonald's and tell him I'd like a double cheeseburger and he said they don't do double cheeseburgers and I'd need some other one. I said ok, just without onions please. A lady jumped in and was very rude over the speaker and said which one do you want the double cheeseburger or the 2nd option (can't remember the name). I'm thinking to myself the guy just told me I couldn't do a double cheeseburger... but ok, I'll do the double cheese but without onions. Seemed like we got the order situated after all of the back and forth. I wait in the line... it takes a while but hey it's a Saturday and I don't feel like unpacking all of the boxes we still have anyway :) I get my order, get home, open it up and I have onions on my burger. There was also this nasty taste on the burger and poppers. It was terrible like a chemically kind of taste. I couldn't even eat it with how bad it was. This place needs major work! read more

Had a follow up with the Insurance company(Jacqueline) who states that they will not have the fragments found in the sandwich tested. She feels that bones are common with fish and therefore is basically guessing that that it what it is. The items in the sandwich appear to be a hard plastic and could of chipped off into the fish during processing and if the machines are not checked or the batch recalled someone else could choke. The Insurance company is York Risk Services. Bottom line is if you purchase food at Carls Jr you choke and die its probably a bone. read more

I've been to this location maybe 3 times in the last two weeks (I know, too much fast food). The drivethru staff do not listen. 2 of the 3 times I've been there they've gotten my order wrong. One of the times they got my order wrong, they even mistakenly asked me during the ordering process whether I wanted a western burger and I quickly corrected her. She said, "I'm sorry" and she repeated what I actually wanted. When I got my order, the burger I received was a western. Don't expect to get your correct order. read more

Don't ever get stuck in their drive thru unless you have at the very minimum 30 minutes to wait! It took 15 minutes for them to get through two cars in front of me! I've been waiting 28 minutes now just for a drink! read more

Trash all over the floor and food prep areas. Can't believe how this place passed a county health inspection. Soda fountain was out of lids. And service was extremely slow. read more

I am not surprised the rating is two stars, and I agree with pretty much every other review in every aspect. It's dirty most of the time, the customer service is seriously lacking and it usually does take a long time (but tonight was the exception in that department). I just returned from a return trip to this Carl's after arriving home to find that the grilled fish sandwich I ordered was not in the bag, even after the girl handed us the bag through the drive-thru window said, "It's all in there." Maybe that's why it didn't take as long as usual. My fried zucchini was soggy and extremely bitter. I know better than to order fried food from here - it always has a bitter taste. Their oil is too hot or it needs to be changed, but it happens every time. Anyway... Let me preface this with I was not angry or bitchy or negative in any way. I get it - things happen. I own a local food establishment and good customer service is my number one principle. I go back and pleasantly ask for a supervisor or manager, and the same girl that took our order says "you didn't get your fish sandwich, did you?" Nope. "Would you like us to make you another one." Yes I would. "Is there a supervisor or manager here?' "Yes" and she proceeds to go around the corner and tell her that I would like another sandwich. I asked another employee if the manager could come out and talk to me directly. She (Nia?) comes out and asks what the problem is. I explain that I'm not happy that my order wasn't complete and that the zucchini is too bitter to eat, that I don't want my money back for the zucchini but I would like a new fish sandwich and some comped shakes for the inconvenience. She grabs the zucchini off the counter very aggressively, crumples it up in the bag and barks at her employees to make the shakes. Then another employee comes out and says they're out of fish and would I like something else. No, thank you. I don't eat meat. He relays this to his manager. She doesn't even have the courtesy to come out and tell me that herself. I then request my money back for the sandwich, which apparently is a manager function so she had to face me once again. The poor guy doing her dirty works nicely suggests a salad. I wasn't given a receipt so she had to find my order in the system. Never once does she apologize for anything until I thank the guy for suggesting a salad as I'm leaving. I also thanked two of the employees for being nicer than their manager. Maybe I'll go poach one of them to work for me. Good customer service isn't difficult. Why is it so hard to find? I'd like to say that I'll never go here again, but my husband and kids like it. Sorry for the novel-length rant. I realize I'm rambling; maybe it's the hunger. read more

It's sad that this being the only 24 hour fast food in Alpine and it's undesirable! I'm reviewing this because it's disgusting, bland, and unacceptable! I don't know what's behind it but I think they need to fire their entire crew and rehire people who at least want to try harder to make this Carl's Jr come alive! I'm a big fan of Carl's just not this one. No matter what you get it's going to be disgusting! read more

Very good people that work here Camille is by far the best she is very friendly and helpful if she is not the manager she definitely deserves to be soon. read more

Always missing something! I swear this place is always missing something, wether it's an item you ordered or just stuff that should be on your food. They rarely make the food properly, in the ways it's being advertised! The last 3 times I've been to this place they have screwed up burgers. First was time was I ordered the super star which should have 2 Pattie's but only came with 1. Today I decided to try their chicken sandwich cause it looked really good on the menu and is advertised with veggies on the picture. I ended up getting a sandwich with just bun, meat, mayonnaise, and pickles, for $6! Coulda got a $2 chicken sandwich from jack in the box or McDonald's and it would've been better! I think probably the worst of all and proof that this place doesn't make the food as advertised is I literally got a guacamole burger before with no guacamole! This is the Carl's Jr. in alpine CA off tavern road, Carl's Jr. has potential if they actually served the food as it's been advertised to the customer. I've never had any issues with workers customer service, they've all been pretty nice. This is a decent part of the reason I'm putting 2 stars instead of 1. read more

In a customer service industry like fast food I think Carl's Jr employee "Jeremiah" must have skipped the training classes that I would assume are required training for all employees... Jeremiah was rude answering the drive through speaker, had no decency for simple hello's, thank you's, or your welcomes...order was as expected for this Carl's JR with the exception of running out of whip cream for our shakes and instead of getting a new can just handing me the shakes with a pathetic display of whip cream splatter on top. This experience reminded me of why these types of people do NOT deserve 15 dollars an hour. The sense of entitlement to their job is ridiculous. Based on their rating here and other websites I'm sure nothing will be done to fix these issues... read more

I've stopped at this location a few times on road trips but recently visited 12.5.16 on my way to AZ and ordered to go. I was extremely happy and surprised that I was given fries for a "long wait" on chicken tenders. It was a very generous customer service act that didn't need to be done, but was definitely appreciated! The restaurant was very clean and so were the restrooms! Great customer service! read more

Went there to today for a shake and bathroom break, did not expect it to take 20 minutes to get two milkshakes. There seemed to be around 6-7 people working on the food, only one cash register which was the general manager. She then began to work with the rest making food. Then had some other guy ring up customers as they came in. He did not seem to wash his hands between register and working with food!!! Luckily he did not make our milkshakes. Do not go here if your in a hurry. There were a lot of frustrated customers waiting on food, not just us. read more

Haven't been to this alpine Carl's Jr. in awhile maybe a year. I've worked at a few different locations myself. My fries weren't even full half way to fill the box and I even asked them about it. They said "it was normal like that" but that's not even why I decided to give a review here. After getting our food we said "Thanks" not a word from the manager that gave us our food. Not sure what her deal was but seemed rude to me to ignor us. read more

Poor customer service for a lack of product advertised.

i live here in alpine and stop here occasionally, tonight i was craving an oreo milkshake from here so i stopped and got a charbroiled chicken club and ordered a shake and she said that they didn't have shakes and i was really upset. so i said ill just have the chicken club and i pulled up and she had a milkshake waiting for me and said she only had a little left but she understood how i felt, so she gave me the rest. i was really appreciative of this because i was really looking forward to a milkshake. i forgot to ask for her name but thank you. the chicken club was amazing also. hit the spot after a long night at work read more

All though I hesitated to write this review, after reading so many of the same thoughts and feelings about this particular Carls Jr, I decided I would put my opinion in. Having lived in the area for almost eight years, When I first used to go here, they were very clean, very efficient and the food was served up properly. Last few years you only have to look at the sidewalk, outside how filthy it is, and wonder should you even step inside. The service is pretty bad.and unhygienic at times in the kitchen. I've seen food handled without gloves, after pushing one's hair back out of their face. you almost always get the wrong order at the drive through if you don't check before you drive off... I have had some of the most rude people at the front counter but on the other hand, some very gracious and concerned people help me. You can almost be sure that they are not taught this, but iti's an inate character plus. That said, a dirty looking place to eat, could be cleaned up and the service is horrible and slow, usually when I have gone in there . it's not a good dining experience, to say the least. read more

No problems while stopping in for a quick bite. Had a breakfast item and went on to my road trip. Great service. Friendly staff.

Food quality here is better than some fast food, but it doesn't rise very far above the rest. I tried the new BBQ brisket nachos. The flavor was good, but it didn't blow me away. The staff are helpful and friendly. read more

Poor service here at this Carl's Jr. Relative to other locations, this place has many days were they serve hamburgers on stale bread/buns. Often they get my order wrong. On the positive, the building is well air conditioned. I re-visit reluctantly only because fast food options in Alpine are sparse. Also, the bathrooms are almost always in very poor condition and rarely clean, read more

Why two stars? Because they only have about half of their menu items EVER. I know you're in Alpine, which I guess might as well be the Alaskan pipeline for Carl's Jr delivery and supply trucks, but seriously....every single time I have gone there, at least a dozen, *without exception*, they have done the "sorry we're out of that" ONCE I GET TO THE WINDOW AND PAY FOR MY FOOD. Thanks for wasting my time and letting me wait in line forever to get that info. Whether it's food or drinks, it's always something. Their management sucks. read more

Service was slow everyone was talking..... Charged me $1 surcharge to use my debit card.

Bathroom clean-ish & stocked. Food fresh, hot & very tasty. Ordered grilled cod tacos w/light sauce & order was error free.

What a difference. Went to McD's last week in Alpine and gave a review. ( it was horrible ) Today I went to Carl's jr. in Alpine and was pleasantly surprised. The staff was happy and very helpful. The place was VERY clean and the food was great. Will never go to McD's again, but will definitely come back to Carl's. read more

Don't get me wrong--this place has it's problems. But, tonight, the cashier caught that my zuc was not extra crispy like I ordered it and made them re-do it (I'm not sure why/when Carl's corporate determined that all zuc orders should be under-done and the batter gooey, but when I discovered the extra crispy order a couple of months ago, I started enjoying their zuc again). Tonight, they were not out of anything I ordered and the crispy taco was pretty tasty! I would have given 4 stars, but my burger was cold.. read more

My family and I stopped by after lacrosse practice for a quick bite to eat. The service wasn't bad but nothing spectacular either. What really got to me was that I had sent my youngest into the bathroom to wash his hands after practice and he came back to report there was no soap dispenser. When it was reported to the staff one was grabbed from the women's restroom and moved to the men's. I asked the staff member (who was male) how they washed their hands with no soap and instead of a response he shrugged and said "do you want the soap or not". If it wasn't for my son being starving I would have walked out right then and there. We will however not be returning read more

A while back, I had read also some not so positive reviews of this Carls Jr.... but I have to be honest with you, they are so sweet in there and the management keeps the place spotless ... I go there to have meals,, and the kids that work there are so awesome sweet and thoughtful. They always treat me with respect and make sure my orders are correct.. Megan on the morning shift (sometimes different shifts) and all the girls (and boys) are just the most outstanding crew ever. That place is always clean the outside looks great since the new paint job and I will continue to give them my business I just love them all... Very friendly nice atmosphere and place to dine read more

This is really a gloomy place. Food and service not so great. I've only been here 3 times and every time it was the same.

I came through drive thru on Saturday morning placed my order with a pleasant young lady. Waited in a long line, that was not an issue, but I got to the window where no one greeted me and then they finally came to window tried handing me a bag dnd had not charged me. Then when I handed them my card she seemed surprised and I told her my order it was all wrong. They made me park. Unacceptable. Long wait then wrong now a longer wait. I am sure I will be late for work now read more

Don't ever eat here if you expect to eat what you ordered. The employees here are nice enough but they don't care about anything. Economy is at full employment and these folks don't care because they are at the highest level they can get to. read more

Okay when it comes to fast food. Customer service was reasonable, but every time I go to Carl's jr. They get my order wrong some how some way. It is frustrating when ordering for somebody else! read more

I'm too lazy to write a long review so I'm going to be frank this Carl's juniors don't have good service at night I'm not sure who's the manager but I come here after work around midnight and I always get poor service I am in a thin line between not coming here so I am going to try to look for something else since I am on the road a lot. Also they seem not to take any debit cards at night only cash I suspect they're stealing money because one of the employees seem to have a calculator when she or he can punch in the order in the POS system so I don't know what's the deal I ask them what's going on I need a receipt and they simply replied the machine don't work that's the second time, I'm not sure if this is official but they also said they can't serve Burrito verde menu at night. read more

As most of the other reviews have already said, the staff here seem incapable of completing even a basic order.

Customer service sucks. They are rude and slow. The man in front of me in line didn't get all his change, the cashier was arguing that he didn't have enough cash in his drawer to make his change properly. When I stepped in to help, he was rude and told me to 'let him figure this out." I left. They will no be getting any of my money. read more

I went here a couple times just after midnight. Slow as hell and they look like bums with no uniforms. Ive never had bad food just overcooked once and forget asking for a shake that late... It was always "down". What made me stop going was when they shut down the drive through because they had a truck. TWICE IN A ROW! The place is 24/7. Not 23/7. Just so happened i picked their scheduled team breaktime? Either way horrible service is not worth spending more than cooking my own meal and hardees is the only fast food i am willing to eat. Just not this one, which happens to be on my way home. So, no hardees anymore thanks to one lazy team of overworked and underpaid people who chose entry level work as a full time career path... If they even have that planned... Horrible. Exscuse me for wanting food from a 24/7 fast food place... Never again, waste my damn overpriced gas. read more