I have to admit this one used to be the worst Carls Junior I ever went to. But the last year or so it's quality has gone up. It's a lot better than it used to be and the service, especially by Paula, is the best. I'm always pleased when she's working because I know my order will be correct and she's always served with a nice smile. A++ work Paula. Besides that, the food has really gone up in quality at this location. It's always hot and fresh nowadays. I mostly eat burgers and breakfast burritos. read more

The lettuce in our Spicy Chicken Sandwich and burger was brown. The bun was also soggy along with the fries. It seemed like they just added the lettuce while it was still wet. read more

Carl's Jr - The lettuce in our Spicy Chicken Sandwich and burger was brown. - Burgers Near Me - Aliso Viejo, California

They are consistently friendly with great service and food is always on point. The manager does a great job

Awful customer service from the male working the drive through on 09/27/26 at 7:35pm. Had to repeat my order multiple times and he made statements such as "Do you want it or not!?" Had to leave without my order. read more

This has been a solid location for years. The manager is truly fantastic. He's always been very fun to interact with, giving me good vibes. Western bacon cheeseburger all day with extra onion rings thank youuuu read more

the automated/machine voice at the drive through is kind of jarring. i think we'd all rather speak to a legit human, which thankfully did eventually come on the speaker to confirm my order. the female cashier who took my payment & brought out our food was actually super nice. my order was wrong though. i got two kids meals, one for my daughter & one for myself because i wasn't too hungry. both with chicken stars, one with criss-cut fries & one with regular. at the speaker the person who eventually came on to the speaker asked if it was ok that there an upcharge for the criss-cut fries & i confirmed. i did pay for it but unfortunately both the kids meals had the regular fries. not the end of the world but if i'm going to pay for it i do expect to receive it. the chicken stars were pretty good though. they did change their sauces, their bbq used to be really good but now it just tastes sweet, unfortunate. read more

Carl's Jr - upcharge for criss-cut fries but did not receive them. cashier (female) was very nice though. i didn't notice until i left. - Burgers Near Me - Aliso Viejo, California

See all

Horrible food. Horrible customer service. Horrible AI voice that takes your order. Our lettuce wrap was room temp and had a gross smell. Don't go here. read more

Horrible management. Yesterday at 9:00 I came to this Carl's jr and when I went in nobody was at the register nor the drive thru window. I only saw the manager sitting at a table while all the other staff in the kitchen. When I went to the register the manager came and took my order. All I got was a medium soft drink and then he went back to sit down. Honestly he should've pulled 2 people from the kitchen 1 to take the orders and 1 at the drive thru window to hand orders to cars. All the staff don't need to be in the kitchen. I've took a break from coming here as the service has been bad but now I'm starting to not come to this Carl's Jr anymore. read more

Absolutely amazing customer service from the night crew. They are the best NO doubt! The window worker and order taker (i forget his name and I feel so bad) is genuinely the nicest guy ever!!! read more

Absolutely amazing! I have gone to this location for a ton if years with me and my friends. Even if we were a a couple cents short the manager balbino would always come through. This restaurant doesnt deserve the bad reviews. Just because the voice ai is annoying its only because there are minimal but very hard working people trying to make your food and they just need a little assist. Dont complain about the service when your lazy ass cant make food yourself. read more

I am so happy to find a Carl's Jr in Aliso Viejo/Laguna Hills! Lived here for years as the palm tree hamburger place predatorily opened stores inches from two Laguna Niguel Carl's and ran them under, and now trying to do the same in San Juan C. Wrote to Miss Snyder but got no response. There's plenty of burger market niche to go around, but I've digressed... so happy!to find this location but like the other nearby locations both current and former? It's too dark from the street, what signage exists is obscured, Again I've driven right by this location for 4 years without realizing there was more than a Chevron Station here. Okay, to the inside ! Clean and comfortable dining room, ( actually)clean and well-stocked bathroom just the friendliest nicest workers and manager, and fresh food ( I mostly just get sides since CKE messed up and killed the Beyond Famous Star, and the Green Burrito, but that's not the franchisee's fault, and Carl's being a part of the Fabric of America? I make it my business to support them in whatever ways I can ) That came out quickly and was delicious I love this Carl's and will be back, often ( wistfully hoping to see the Beyond Famous Star come back, hoping the corporation and owner can get permits from The city, matching CKE funds, etc for a big backlit monument sign on the grass on the corner, some backlit happy star 'turn here' signs on the blink and miss it shared-with-Chevron driveway, light up the parking lot the way the gas station is, brightly, so people will know this excellent Carl's Jr is here. Also? If you haven't already done so? The Carl's Jr App gives lots of deals, discounts and freebies. You just have to sign up/make an account then either order through the app, or else enter your receipt into the app after purchase to get points, on your way to free food Sorry about the tome:) Carl's gives a 10 percent military discount with ID on non-promotion, non-combo items, and I think the same is true of the senior discount . Two disabled parking spots front and center of the store, on level ground, with a nice ramp to the front entrance between them read more

See all

The food is still good but this location is extremely loud. They are playing pretty loud music but there is a computerized voice talking to the drive through customers and it is BLASTING. It drowns out the music and you can't even hear the actual human cashier speak. We don't need to hear the customer's order in the restaurant. Then the employees are all yelling at each other. It is bedlam. You would think 100 people were in there. I have been here many times in the past and it was not like this. They need to turn down that drive through speaker. read more

Service was good from the workers , food came out at a quickly time , had a chicken club , was a decent sandwich, also ordered jalapeño poppers , my only issue was only told they had no ranch after I got my order , I wouldn't had ordered poppers knowing that . But overall a good experience read more

Carl's Jr - Charbroiled Chicken Club - Burgers Near Me - Aliso Viejo, California

on May 9th I ordered A simple order waffle fries & Onion rings X2 with a large Coke Zero and somehow they messed up my order and gave me a western Bacon burger/french fries & 6 star nuggets with a large sprite I am diabetic & took enough insulin for the onions & waffles not the sprite I told them about it and the guy at the front desk gave me an attitude and without saying it told me to screw off. I HIGHLY DONT recommend THIS CARLS as there service is bad and management in that store is awful shame as I've been going to that one for the past few years now read more

I had an amazing experience at this location thanks to the cashier Balbino. Me and my co workers stopped by for a quick lunch break and he greeted us with so much enthusiasm, he was patient and helped me make an order as I don't normally eat at Carls Jr. Once seated he brought the food to us and even made sure our drinks, condiments and food were good. The food was fresh and really tasty, me and my co workers left surprised with the excellent service Balbino has provided. read more

The barcode was missing from my receipt when I received it - I wasn't able to scan for rewards. It looked like it was cut off.

There is a new kid that has good customer service. Food same as others. Inside is clean and organize. They play good music. read more

Carl's Jr - a cup of coffee on a table - Burgers Near Me - Aliso Viejo, California

Terrible service; we went there as there was a 2 for $10 offer in the mobile app. When we got there the app all the sudden said the store wasn't taking app orders. We asked the drive thru guy and he said it was "broken". So instead the two sandwiches ended up being $18. Carls is typically very overpriced for the quality so normally wouldn't go there but was stuck and the deal got me. That specific location also typically has quality issues and this time was no different, dry lukewarm food. read more

I ordered premium Jalapeño burger and got a regular $6 dollar burger which sells for over $7.00. The burger was F MICROWAVE!!! I paid over $7 for a microwave burger. You know it's microwave when the entire lettuce is HOT!! When was the last time you ate a HOT lettuce?? NOT ACCEPTABLE. Also my premium chicken tenders 5 pieces for over $7.00 also was dry and old. Again, NOT ACCEPTABLE. They won't be in business long. STAY AWAY!!!! read more

Food service is good and Customer service is great. the workers always have a smile on their faces and work hard. Definitely recommend this place. read more

Stopped by Carl's Jr. and ordered two spicy chicken sandwiches the crew was really kind and professional the service was quick Thank you!

If I could give this place a zero I would. I can't understand how other Carl's Jr never have this problem but this one. What's the point of the drive thru if they always ask you to pull over to the side and wait your order. There wasn't a line of cars behind, there didn't seem to be a lot of people waiting inside. I spend over 10 mins waiting outside for a Santa Fe wrap. A really simple order. I finally decided to walk inside to realize that on order was sitting on the warming station ready to go. If I haven't gotten in, who know how much longer I would have waited. The service here has always been terrible and it's a huge shame it hasn't changed over the years. read more

Personal service and amazing staff! Our family makes a special oak trio here when we're in the area because the food is fresh and the service is top notch! read more

This is a great Carl's Jr! The manager Balbino is community focused, has a fantastic crew, and they deliver great food! I like to start my visits by a trip to the restroom, if it's clean, I already feel better about the business. The ambience is very nice and bright, and the burgers are the very best! read more

It sucked 10 sec to get your burger was obviously sitting on the warmer for quite sometime never again it's horrible

ThanAlways thank you for for Patronage. our goal is always I will serve you with a high quality Food ,High quality service and cleaning place If we ever fail please let me know I will make sure fixed it thank you 9493755114 Balbino Carl jr manager read more

Fast and I always get exactly what I asked for, what more can I say. The Carl's rewards app is insane though, how are they not losing money with this thing.. hell, I'd use the app for nothing more than being able to order ahead, let alone get free food regularly.. It's become my go-to quick spot read more

I ordered a beyond famous star and asked for no cheese. I also asked for thousand island dressing on the side. I went inside because they forgot the sauce. The gold buck tooth lady had no idea what I was talking about and I had to explain what the sauce was... and they're all speaking Spanish thinking I don't know what they're saying . The lady in the back who was cooking is yelling complaining because she doesn't know how to take simple orders. I open my burger and there is cheese. The location was DEAD by the way... and by the look of the reviews I wish I would have screened this place before I went. I used to be in the restaurant industry and food service. It isn't that hard; at this point I just got ripped off $14. I should have known better but I try to give people the benefit of the doubt. This is one place where you trust the reviews 100%. read more

Carl's Jr - Beyond Famous Burger smashed with cheese on my no cheese order. - Burgers Near Me - Aliso Viejo, California

Love this Carl's Jr. one of my favorite fast food burger joints! The service is spectacular I get treated with kindness and patience here. The food comes out so fast and is just so good. Balbino is a wonderful manager always has a smile on his face. read more

I always go to this carls. I've always had fast service and food comes out nice and hot. No complaints.

The absolute worst customer service experience ever. I am almost at a loss of words. First off this employee, had no patience as I was ordering my meal. When I got to the window. No one greeted me, I waited for 5 minutes before someone popped out there head. From there he said... "where's your coupon" and I gave him my sheet of coupons. Unfortunately the one that I wanted to use was smack dab in the middle and typically most drive thru associates would tear/cut out the one they needed. No.. not Sergio. He rolled his eyes at me and said, what are you doing giving me all your coupons? I said.. can you help me cut the coupon out? He said: no we don't have scissors. I said hm okay... so I found a way to rip my way through to the coupon I needed. Handed it to him & asked if I could have two waters with the two burgers. He said no they were out of cups..... out of cups?!?!?! I asked for the manager. He told me there was no manager.. I cannot believe this is how this location operates. I'm appalled and will never come back. read more

The food was really good and the drive thru service was amazing, Very charming hispanic lady working drive thru. Will definitely come again. read more

Carl's Jr - Double Western Bacon Cheeseburger - Burgers Near Me - Aliso Viejo, California

Just threw out $26.00 worth of hamburgers and fries! Worst take out food ever! Soggy buns on 2 California hamburgers and a dried kids buns. Tomatoes looks old and lettuce wilted. We will not be returning.... Wouldn't have given any stars but I couldn't post without a star! read more

I ordered a western bacon cheeseburger combo with fries and an order of jalapeño poppers. I received a completely different order. I tried calling the store but all I get is a busy tone. How can you mess up this bad?! read more

Carl's Jr - Food - Burgers Near Me - Aliso Viejo, California

I wanted a quick bite so I pulled in. It had been a while since I had a hot juicy western burger. You know, the one that makes Carl's Jr. so popular with the onion rings, bbq sauce, melted cheese, hot beef.... not so much! I got a burger that got cold as soon as I unwrapped it. The cheese wasn't melted. I was in a hurry, so I forced myself to eat it. I knew I would regret it, but I was hungry. I didn't eat anything except for cream of wheat for dinner. I just wanted that burger out of my digestive system. This was around 1:30 so I must have got the lunch rush leftovers. Don't get me wrong. I'm not saying Carl's Jr. is all bad, this experience was at this location. The breakfast egg and cheese burritos are served hot. That's a plus! read more

Carl's Jr - Burgers Near Me - Aliso Viejo, California

Puke everything here tastes like freezer burn, terrible taste with anything fried. Like old oil also, weird how we always have to wait 15 min + for our food even when nobody else is there read more

I've eaten at many Carl's Jr. restaurants over the years and they are always consistent. However, I've had lunch at this location several times as it is close to my work, and each time have been very disappointed. I ordered a Beyond Famous Star from the tall Hispanic guy with glasses( who I believe is the owner or manager) , and ended up with some kind of a bacon burger. When I let them know, he didn't even apologize, just said hold on and we'll make a new one. Almost every table in there was dirty, the Coke in the soda machine wasn't working, and the surrounding area was filthy. I assume these are franchises, and if so it would behoove Carl's Jr. to take a little better look into how this place is being run. Lastly, the burger tasted like it had been sitting out for hours. It wasn't warm and the bun was pretty hard on the edges. Needless to say, I won't be going back here again. read more

Second time they get my order wrong with missing major ingredients that cost extra. Won't be making the same mistake going there for the third time. Good luck to everyone else. read more

Carl's Jr. Is a large chain American burger franchise. This specific location is in Aliso Viejo on Aliso Creek Rd. In my opinion, this isn't the best location. It doesn't open as late as other locations and the hours are very confusing. Often times, an open sign will be displayed and lit up and you go through the drive thru and realize it's closed. The food is the same quality as other locations though. The customer service is fair. Overall, there is better Carl's Jr. Options around the area. read more

If you are a fan of drive thrus but enjoy being directed to wait in front of the store to wait for your food for 10-15 minutes then this is the place for you. Seriously. Why can't you just hand me my food at the window? Avoid. read more