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Carlisles Marine

2.8 (6 reviews)
Closed • Closed

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DICK'S Sporting Goods - Birthday boy wearing the Nike Bookbag I purchased from Dicks.

DICK'S Sporting Goods

1.9(8 reviews)
7.8 mi
•$$$

I brought a Speedo swim suite six months ago for $74 from Dick's Sporting Goods. The fabric is…read moreseparating and sagging. I tried to exchange the swim suite and the manager only cared about the expired return date. He was very condescending and could care less about my problem. It was a terrible experience and I will not buy anything else from that location.

I was at the Dover, DE store yesterday in which I purchased a brand new TaylorMade Qi35 Max driver…read morefor $599.99 brand new. When I used the club today, it broke in half completely. I went all the way back to the store, which is 45 mins each way, to which they were no help. I believe Dave was his name, the manager, who told me to contact TaylorMade directly and go through some warranty. They would not even help with contacting TaylorMade which is what the attached says to do. I am distraught that my brand-new top of the line club would break in such fashion and instead of the store making it right and providing me either a refund, or a different club, they did not & are telling me I have to contact TaylorMade personally. That may take weeks, and they may not even replace it. I simply do NOT want a replacement of the same club; I want a refund or a DIFFERENT driver which I explained to the store associate, and they would not do. Why is it that on top of being out on an item I just purchased yesterday for a significant amount of money, I also have to go through a 3rd party and wait weeks for a replacement, that I DO NOT WANT & they might not send. It is beyond me that a product I purchased a day ago IN STORE I cannot refund or replace. I am extremely disappointed and will NEVER be taking my business to this company again.

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DICK'S Sporting Goods - Birthday boy wearing the Nike Bookbag I purchased from Dicks.

Birthday boy wearing the Nike Bookbag I purchased from Dicks.

DICK'S Sporting Goods - Birthday boy wearing the Nike Bookbag I purchased from Dicks.

Birthday boy wearing the Nike Bookbag I purchased from Dicks.

DICK'S Sporting Goods - Birthday boy wearing the Nike Bookbag I purchased from Dicks.

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Birthday boy wearing the Nike Bookbag I purchased from Dicks.

REI

REI

3.9(22 reviews)
27.0 mi
•$$$

Typical REI co op with a ton of open space to put products in. They have almost anything you're…read morelooking for when it comes to outdoor adventures. Well organized. Some great sales for end of the season. If it's your first time coming here recommend looking into the membership as it's for life and you get money back when you spend on full price items My friend works for this company, they have great quality items that last years and intact integrity

Saying they do the bare minimum is an over statement. Honestly shopped at REIs in Texas, Colorado,…read moreMaryland, Virginia, and was super excited for the one in Delaware. What a disappointment. Sure, they have the standard selection, albeit a little more limited than the other locations. Sure, the staff greets you and is friendly enough to ask if you need help. Sure, the prices are identical to every REI which is no sales and sucky last chance selections. What really matters is beyond this surface level obvious requirements is just how uneducated and unskilled the staff is. I have been to this location 6 times and not once did I leave in a timely manner because of some hassle. They speak without thinking and say some nonsense about how the Co-op works. News flash if you have the membership, the policies are written pretty clearly online so I know when you're speaking nonsense. The new people there don't even bother to ask so done who has been there a while to answer a question they don't know. Whoever is training the personnel needs to get removed and the whole staff needs to be remediated to know what customer service actually is and stop hassling customers and telling them half truths or making it so difficult to return something that you bought 2 weeks ago with receipts and all.... The tax free isn't worth it, go to another REI.

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Carlisles Marine - boating - Updated May 2026

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