1. Slim's Sports Complex

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Middletown, DE

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Holiday Inn Express & Suites - Middletown - ironing board was broken

Holiday Inn Express & Suites - Middletown

(16 reviews)

I stay at this hotel regularly (6 to 7 times a year). Though there are other hotels in the area, I…read morealways choose to stay here. The rooms & bathrooms are clean, nice, comfortable & quiet, and buffet breakfast is good - pretty standard. The people at the front desk are by far the best of any hotel where I have stayed in the past few years. Professional, friendly, & helpful in accommodating all requests I've had - big & small.

At approximately 12:54 am on September 13,2026 I found a roach in my hotel room. I took a picture…read moreand immediately reported this to the front desk. I received no assistance from the hotel staff, was told there were no other rooms available and that I needed to speak with the General Manager the next day concerning the matter. I told the woman Vickie that I would be checking out since an immediate resolution was unavailable to me. I also asked for a refund for my room to be processed. She told me I needed to speak with Expedia about a refund and insisted that I speak with the General Manager the next day, and told me she'd be in at 9am. I visited the the property the next day around 10am. The person at the front desk identified herself as the "Floor Manager", gave me Kathy Hoffman's business card, and also told me there was nothing she could do and that the General Manager wouldn't be in until Wednesday but that I should email her and also send a copy of the picture I had taken! This infuriated me having to wait until Wednesday to have this issue resolved. I emailed the General Manager on Sunday, September 12, 2026 with my formal complaint of having found a cockroach in my hotel room along with the picture. Monday morning at approximately 9:53 am I received an email from the General Manger claiming she was investigating the issue BUT, the "flooring" in the picture I had taken was not the color or the pattern of any of the flooring in their hotel rooms. I kindly replied that the picture was NOT of any flooring but of the DESK I found the cockroach on. The General Manager then responded by insisting that the furniture and again "flooring" in the picture was not like any in their hotel rooms! I then emailed her screenshots of the metadata from the picture I took which had the time the picture was taken, along with the GPS location of where the picture was taken. I don't appreciate spending $276 for a hotel just to find a roach, bring it to the hotel's attention and THEN basically be accused of falsely claiming so! Kathy Hoffman (General Manager) never offered an apology for me finding a roach in the hotel room or even an apology for the inconvenience I had been caused. There was no accountability whatsoever, from any of the hotel staff! This was the worse customer service I have EVER received from not only the hotel staff but, the General Manager as well! Please see the pictures of the email correspondence attached

Schaefer's Canal House - Side - Salad

Schaefer's Canal House

(456 reviews)

$$

First time back at Schaefer's this season on a perfect Saturday afternoon---sunny and temps in the…read morehigh 70s. With plenty of outside seating and perfect views of all the boating action on the canal Schaefer's is the perfect spot for an early dinner. While the place is always busy, especially when the weather is nice, we were seated within 15 minutes---just enough time to order a few drinks from the large outside bar. Our server was exceptional given the number of tables he seemed to be handling as he stopped at our table frequently between trips to other tables and getting orders in. I think it was great he had help---our appetizers and food were brought to the table by another staff allowing our server to focus on taking orders and getting them to the kitchen---a very well run restaurant! We had the Fresh Berries & Greens salad---Served with honey raspberry dressing, gorgonzola cheese, mandarin oranges and toasted almonds. Portion was on the larger size and worth the price. Also tried one of their specials for the day--a Mediterranean garlic chicken flatbread and it was baked to a crispy crust and topped with a balsamic glaze. Highly recommend if you see it on the menu. While we waited for our dinners we sipped on a couple glasses of red blend and enjoyed their Chips & Salsa which included Tortilla chips served with tomato and mango salsa and guacamole. Chips were fresh, the mango salsa had a nice kick, and the guac was tasty and not bland. An appetizer very much worth trying! Lastly, if you go on Saturday's during the summer there will be live entertainment....sound was just about right for an outdoor venue.

Nice place on the water under a spectacular scary bridge. This place is one the locals love so…read morelet's see what we thought. My lobster, shrimp, crab and asparagus soup was nice with every spoonful being a different bisque. My crab melt was, meh. Backfin crab, that didn't resemble crab imperial, too many shell fragments in addition to filler, an invisible slice of tomato and a very dense pretzel roll made for a very mediocre experience. A companion had coconut shrimp, which he liked. Another had a crabcake, which like mine was backfin meat with a lot of filler. She was unimpressed. Another had crab tacos, which she said were "fine". She also had sweet potato fries with a marshmallow dipping sauce. Do I need to rate that? (Our friends are from coastal Maryland and they were convinced we were not eating Maryland crab.) The restaurant is large with water views and clean bathrooms. Lastly, the service: Sophia was 10 out of 5. Checked on us often, went to lengths to ensure she got our orders right, and was a delight to interact with...and her pen collection was impressive, both for me and the mechanical engineer in our party. We all wish you well with the remainder of your education. All in all was just okay for $180 for lunch for four, including tip, with no alcohol.

Slim's Sports Complex - venues - Updated October 2026

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