I love the sweaters, and every month or so, I stop into Urban Cottage and buy a sweater, paying…read morebetween $125-$250. I bought my 3 daughters jewelry, cards, soaps. I am a regular customer and not once has the proprietor recognized me, said hello, or even helped with my selection, or sale. Fast forward to yesterday, my two girlfriends and I are in shopping, trying to cheer up one of us who recently had breast cancer surgery. One of us spent over $200, in front of the owner, and gave the bag to the other and said, "Happy Cancer." In reciprocation, friend with cancer bought two mugs that said, "Kindness." Again, gave them out, in front of owner, and thanked us. We left, and right outside the shop, while looking for car keys, one of us dropped mug and it broke. Owner refused to give a new mug. One of us went in and asked again, and owner said no. Bad business, right? Another goes in, and owner relented, with tears in her eyes, saying she can't absorb the lost. What about the loss of 3 customers? Owner then hands cash and I said, "Maybe this kindness will come back to you. Thank you." And she said, "I have long ago given up on that happening." I got home, and realized the mugs were $36 and she only gave back $28. Something is very off here. Never again.
