My husband and I've been bringing our dogs here for over 20 years. The staff is incredible and I can tell they truly enjoy their job and take great pride in taking care of our dogs. I highly recommend them. read more

Caring Hearts Animal Clinic - Veterinarians Near Me - Gilbert, Arizona

Staff is very professional with outstanding customer service. While talking on the phone with staff, both staff members listened to me on the concerns of my mom's cat. They were able to get the cat in the next day as an urgent care visit even though they were booked a month in advance I've been bringing my moms cat here for years and the staff is still as professional. The Dr. that treated the cat was very professional and explained everything about the issues with the cat. read more

The staff here at CHAC is very kind and professional, but most of all they treat each and every fur baby as if they are their own. Full of love and kindness. Always a pleasure to bring in the fur babies. Thank you Caring Hearts. read more

Can't say enough about how amazing they are and Caring, would never go anywhere else, thank you so much for being here and caring read more

Caring Hearts Animal Clinic - Veterinarians Near Me - Gilbert, Arizona

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Caring Hearts Animal Clinic and BARC continue to be a beacon in the world of veterinary care not only with the veterinarians on-staff, but for their technicians, as well as reception. Back in 2022, we had the blessing of being referred to see Dr. Montez for one of his many speciaiilies, physical therapy, after having had a tumultuous year where our dog lost the ability to walk, and quite frankly was on the verge of passing. That year was nothing short of an emotional roller-coaster, but what I can say is that not only did Dr. Montez assure us that he would do all he could to help our fur-baby, but he also kept things very honest; he told us he really only ever studied cases like ours in school, and that he would work with his physical therapy staff to figure out the best plan of care to try and get our fur-baby walking again. It might not be conventional to have a doctor not coddle and tel you "everything will be ok," but that's what we have grown to appreciate about Dr. Montez; he keeps things honest, and doesn't want to set an expectation of telling you everything will be fine because in order for things to be fine, a lot of variables need to take shape. Fast-forward four years, we will still see Dr. Montez for physical therapy, and our child looks like a ghost of the dog he was in 2022; he is WALKING, RUNNING, PLAYING and truly has been given another chance at life! Words will never be able to express our sincerest gratitude to Dr. Montez and staff for all that he has done, but what I can say is that this clinic is nothing short of it's name; full of staff with legitimate Caring Hearts. Since 2022, having gone from being in their clinic twice per week to now going once per week, which is something we don't take for granted, we have had the pleasure of also befriending the reception staff, which have been NOTHING SHORT of supportive and CARING as we embarked on this journey with our fur-baby. They not only made it a point to continuously ask how our child is doing, but they continue, to this day, to ask not only how fur-baby is doing, but how WE, as the client, are doing as well. Noteworthy standouts include Mariah, who is our child's physical therapist alongside Dr. Montez. She continues to exude such knowledge and kindness when discussing the care our child is receiving during each appointment. At the reception desk, we have had the pleasure of watching many come and go over the years, but we have also watched many grow within the practice and continue their education to become veterinarian technicians, including a wonderful woman named Maddi and Mary! Both of these women started at reception around the same time, and both have continued their education over the years to where they now are in the back, working as vet-techs! Speaking of vet-techs, there is also a wonderful technician named Stacy, who we have literally NEVER worked with ever, but she has ALWAYS exuded such kindness and love to our child, and his siblings, whenever he comes in; that's the kind of clinic this is....a clinic where the staff may not work directly with you, but they will still care about you. Remaining at reception, as of the time of this review, you have a powerhouse of four amazing women named Nicole, Vanessa, Annie and Noemi! All four of these women are nothing short of amazing, and after years of seeing receptionists come and go, it's been incredible to experience four women who genuinely not only enjoy what they do, but also enjoy bringing warmth, love and kindness to patients and clients alike! Negative reviews exists, and everyone's experience is situational, but from my family to yours, what I can vouch for is that this clinic genuinely cares and wants the best for not only the patient, but the client as well...and that's coming from someone that has been fortunate to come to this clinic every week, sometimes twice, for nearly the past five years! read more

I cannot say enough about how grateful I am to Dr. Schaefer and the entire team for the incredible care they gave my dog, Charlie. Charlie recently had a major procedure where 22 teeth were removed and several masses were taken off his body and eyelids. Naturally, I was very nervous going into something so extensive, but Dr. Schaefer was absolutely amazing throughout the entire process. She was extremely transparent about the pricing and walked me through everything in detail beforehand, which I truly appreciated. It made a stressful situation much easier knowing exactly what to expect. When I picked Charlie up after surgery, I was honestly blown away. He looked so good--calm, comfortable, and with no signs of distress or pain. The only thing noticeable was that he was a little groggy from the anesthesia, which is completely expected. It was clear he had been in very capable and compassionate hands. Dr. Schaefer did an incredible job, and I am so thankful for the level of care, professionalism, and kindness she showed to both Charlie and me. I would highly recommend her to anyone looking for a veterinarian who truly cares about their patients and communicates openly with pet owners. Thank you again, Dr. Schaefer, for taking such wonderful care of Charlie! read more

Caring Hearts Animal Clinic - Veterinarians Near Me - Gilbert, Arizona

Dr Black and her staff are amazing!! My dog is very protective of me and instead of turning us away, Dr Black and staff created a handoff method so my dog can be seen by Dr Black. When Dr. Black and her staff take my dog in the back room for his appointment, I can hear all of them giving so much love to my dog! read more

Dr Monte's and sr black are amazing! The staff is always so helpful and great with my dog.

UPDATE: They terminated my service immediately after leaving the office!! 1 Star because the actual service provided is great, but communication with pricing seems to be an ongoing problem and this matter was handled very unprofessionally. I brought my Pom in last Sept when she broke her left arm. We had some communication issues over the phone about how much a bandage change would be. I was quoted $15, but it was actually $50. After requesting the office manager listen to the call, I was informed that it was an error on their side and they apologized but offered no compensation. Second time around, she broke her right leg this past February. I had already been thru this and knew about the costs involved for regular checkups. I continued to pay over $250 at a time to use my care credit to receive 6 months 0% financing. During our 2nd to last appointment, I asked Dr Black if I needed to prepay for anything for next week when she was expected to get her splint off. The answer was No. So I used another card that did not offer me any financing deals. After our final appointment, I was given a total which included a follow up X-ray and an exam fee (which I specially asked about the prior week). When I question these charges, I was told that Dr Black misunderstood and was only referring to not having to prepay for another bandage change. The technician informed me that services were already rendered and these are my charges. While I'm explaining my frustration, the front office staff tells me that since they are not meeting my standards, there are other offices that can help me. I felt like this was completely unprofessional and explained that since we've already had issues with payment in the past, I should be given the charges ahead of time like I have been this entire process, but for some reason today was a big misunderstanding and it only hurts me, the customer, and nobody else seems to care. I hope I never have to go back after this. read more

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The customer service is exceptional and ensured that both of our dogs felt welcome and comfortable. Both of our dogs are cared for at this establishment. read more

we've been coming for 9 years prices are fair . Scheduled fits around my work, staff is great !

Run far away from this practice. My 3 pets were patients for over 4 years. One of my pets, a cat, had a diagnosis of IBD before we started treating at Caring Hearts. He was well managed by Dr. Montes for 4 years on prescription food. 3 months ago I noticed his eating had decreased and he had lost a small amount of weight. I immediately called for an appointment with Dr. Montes, but there was nothing available for a month. So I scheduled a drop in visit. He saw Dr. Black who ran labs that were perfect and said she saw nothing clinically wrong and assumed he was bored of his food so she prescribed another brand. That did not work and I e-mailed her the next day. Two days later (and I had contacted them multiple times) I got a response from a tech who said she suggested an ultrasound to see the progress of his IBD. I agreed. I waited a week for an appointment and finally went back in for an urgent care visit with Dr. Montes. He also said he saw nothing clinically wrong and thought it was behavioral. At that point he was only eating a few treats daily. He was prescribed with an anti-nausea med for a week and that actually helped; he still would not eat food but gladly ate all the treats I would give him. Dr. Montes promised he was here for me. After that week he switched him to an appetite stimulant, which did not work. I contacted Dr. Montes and his staff 8 times with no response. We finally ended up at the emergency hospital Caring Hearts recommended because he wasn't eating at all. They recommended a referral to one of their Internal medicine specialists and re-started him on the anti-nausea medicine. It did not work as well this time; and they miss-dosed him by double dosing him over the recommended safe amount. It was 2 weeks before I could get into the specialist. We ended up in emergency 2 more times; once overnight because he was eating nothing at all. At that visit they changed the appetite stimulant and that one worked. I was trying desperately to keep him alive long enough to actually see the specialist. Still no response from Dr. Montes or anyone else at Caring Hearts. We went to the specialist finally. He had an ultrasound which was inconclusive. They scheduled an aspiration; no cancer in the lymph nodes, but the abdomen showed an ulcer so they were not able to aspirate. He was prescribed medicine for that. Still no response from Dr. Montes. We came up with a plan of sorts. And that very night he once again declined. This time no eating at all, no drinking, and giving me a hard time about his meds as well as symptoms of a urinary/bowel obstruction. Another visit to the ER. More meds, imaging fine. (now 16 medicine applications a day). Still no response from Dr. Montes or my pet's specialist who was in the same building as the ER - and he WAS there, just decided to not respond. The next morning he was vomiting despite being given a heavy dose of anti-nausea meds and refusing any medication. Hadn't eaten for 36 hrs. No drinking. No potty. Internal Medicine closed for 3 days. It was clear to me my beautiful 7 year old cat was just done with it all and I made the difficult decision to let him go after $10,000 of bills and no real treatment, and weeks of non-response from his primary veterinarian. I miss my buddy more than I can say. He was the most handsome boy ever; loving, naughty, he was exquisite. I have zero doubt that his death is at least 85% the fault of his absent and negligent veterinary providers. I believe he would be alive today if they had taken action when I first contacted them. Imagine how it feels to desperately try to get medical care for your pet when you know they will die and yet be ignored. I am devastated that I was not able to find him the medical care he needed. I tried every day for 24 hrs a day to save him. I wish on each of them that they and their families get the medical care they afforded to my family. Stay away from this practice for anything other than vaccines if you actually like your pets, They deserve so much better.. They most certainly are not "Caring Hearts". And I still have not heard from Dr. Montes, not even a condolence card. read more

Caring Hearts Animal Clinic - Veterinarians Near Me - Gilbert, Arizona

Love Dr Black and all the techs! The exam was very thorough. I totally trust them with my kitten's care.

De Black and her staff are amazing and so caring. They helped our pup figure out how to grow old gracefully and without pain.

I've been coming to Caring Hearts for many years. The staff is always friendly and knowledgeable. I recommend this vet to everyone I know!

Have been going to Caring Hearts for 20 years but I can't get an appointment. The reason, booked. Seems they are always "booked." You can bring your pet in an emergency but that is $110.00 on top of visit. read more

This is Our Visit & I Love this PlaceWe Took Our Puppy There For His First Check Up & Vaccinations. The Office Was Warm & InvitingThe Staff Were Friendly,Helpful & Very Professional They treated my Puppy With Love & Care They Even Clipped Her Nails For Free read more

caring Hearts have been treating our pets for over 30 years. Always very kind and gentle

Always the best care from them! We appreciate their constant help with our pups and we will continue to have them care for our dogs.

Staff is super friendly and took care of our brand new puppy Zuko! They gave us a free puppy goodie bag too! All of our questions were answered and you can tell everyone who works here loves pets. Susan our vet tech is awesome and the front desk girl is always sooo sweet!! read more

Caring Hearts Animal Clinic - Veterinarians Near Me - Gilbert, Arizona

Always very responsive to my inquiries. Dr. Schaefer always listens to the presenting problem and is thorough.

We have been going to Caring Hearts for over 27 years. All the Dr's and staff are amazing. They get you in quickly and even offer same day appointments. The Dr's take their time explaining treatments and always work within your budget. We will not take our fur babies anywhere else! read more

Caring Hearts Animal Clinic - Veterinarians Near Me - Gilbert, Arizona

The most caring ! We feel so lucky my cat Boo is a patient. Love love Dr. Schafer! The whole staff is caring. Boo had a bad injury so we know things could change but knowing caring hearts is there for is us is a relief read more

Amazing staff!!! Everyone is friendly and helpful. Remi, my German Shepherd, started going here for physical therapy after an injury and shortly after I moved her over to Caring Hearts as her full time vet. She loves the water treadmill and the techs that work with her. Highly recommend!! read more

So far Caring Hearts has been very nice. The phone call to get the appointment was pleasant and easy. When I arrived, I was kindly great and the receptionist told me what to expect. I was pleased to see the waiting area separated with partition walls as my pup gets a little upset with other dogs. Do far the wait has not been too bad. I will be back with my pups! You can feel the employees enjoy what they do. Rare these days! Thanks for all this! read more

Staff is so friendly and accommodating! Doctors are helpful and knowledgeable and willing to go over different options and treatments. Love it here! read more

I have been bringing my pets for over 15 years to Caring Hearts Animal Clinic. They care and always show genuine concern whenever I need to have my fur babies health needs addressed. read more

You guys are amazing! From putting my girl to sleep to welcoming our new pups. Worth my 30min drive any time! Thank you all

Dr Schafer and Donna are wonderful! They were patient, kind and answered my MANY questions. I am extremely grateful for their support. read more

We've been going here for 5+ years. A great vet! Always have multiple options and very nice technicians. Highly recommend. We have two pit bulls and bring them in for any reason, they've always helped us for years! read more

I have been going to caring Hearts animal clinic for about 20 years. However, since Dr. Schleppi's daughter took over this clinic is no longer professional. Including the actual veterinarians that are very unprofessional. I had an issue with one of the veterinarians and the office manager. Tanaya told me she would handle the situation and have the doctor call me back. It's been a month no call from the doctor. To me that's very unprofessional for an office manager to not follow through. I found another Vet Office that I am very happy with including my pet. I highly do not recommend going to Caring Hearts. read more

Everyone was so kind and helpful at our first ever appointment. Bailey, Ashley, and Dr. Black were exceptionally so. Thank you all for your enthusiasm for caring for my cat. We'll be back! read more

I want to give Caring Hearts Animal Clinic a huge shout out. They have been absolutely amazing with Sprout's care, and mine. From the second I walked in carrying a bloody dog with a broken leg, they have been nothing but attentive and caring. Their communication is wonderful, and they know that they are being entrusted with our fur baby family members. Their ongoing care of Sprput is beyond measure. Thank you, Caring Hearts, for embodying your name. read more

as always outstanding service, wouldn't take my dog anywhere else. The whole staff is always helpful

Our pets have been patients at Caring Hearts for many years. Every staff person is welcoming, knowledgeable, and never without a smile! Drs. Schafer and Black have cared for our 3 cats (Whiskers, Sammy and Phyllis) and deliver exceptional care! We wouldn't go anywhere else! Our son takes his dog to Caring Hearts also! Another happy patient (and pet parent) to add to their long list! :) read more

Caring Hearts Animal Clinic - PHYLLIS! - Veterinarians Near Me - Gilbert, Arizona

Caring techs who listen well and answer questions. Dr. White is our doggie's favorite. They don't push unnecessary vaccines, or other items; but make recommendations when asked specific questions or note particular needs. read more

Perfection all the staff was wonderful to my elderly handicap I would highly recommend this facility. It is very clean and everyone really cares for the dogs. read more

Caring Hearts Animal Clinic - Gabbs - Veterinarians Near Me - Gilbert, Arizona

always sympathetic to our fur babies and our mental well-being. highly recommend. everyone is fantastic. read more

Caring Hearts Animal Clinic - Steamer - Veterinarians Near Me - Gilbert, Arizona

Once again I just want to thank Dr. Schaffer! She is amazing and always takes the best of care with our pups. Our boxer had a run-in with either a scorpion or a bee and although I had treated it with Benadryl the symptoms came back two days later! I called early this morning and they squeezed me in for a same-day appointment for a small fee. We have always had the best of experiences here with all three of our pups and I never feel like I'm being oversold products or items that my dogs don't need. Our pup was diagnosed within a matter of minutes for her reaction and an air infection and we were out the door with the much needed medications at a reasonable cost. read more

My furries have been coming here since June 2022, as we have moved here from another state. Love the attention and care our furries have been getting from the doctors and staff here. We have three Tuxedo Cats (two are a bonded pair, the other a vineyard cat) and our 12 plus year old puppy. Have always been able to get an appointment and see a doctor without issues. The Staff and doctors are caring and show a great deal of concern for our pets. They've called back on updates if the pets are in surgery or as a follow up to see how our pets are doing. It's hard to find a great care for pets, but appreciate they take the time and effort to follow through. We really appreciate them and will continue to have our pets be their clients. read more