This store appears to be falling apart. I've been going there for 10+ years on occasion, and now I drive past every morning for work. The location is convenient, so I gave it a shot.
I don't come at a busy time in the morning. I order a particular drink, but I am polite when ordering and know what I'll be paying for it ($5.67. Ouch). The staff at this store at present very visibly detests my order (maybe me, too?). I get the stink eye when ordering. The baristas are rude.
No one ever asks me to pay more for my drinks (in order to get them how I want them). If they did, I would. Rather than do this, they treat me like I rob banks and kick bunnies for fun, punishing me rather than saying "hey, can we charge you twice for the soy?".
Bad, bad, bad customer service. I wrote a complaint online on 6/27/13. The customer service rep was prompt and polite, and said that the store manager would be in touch. Never happened. Wrote again on 7/8/13, heard back from same (polite) CSR-he asked the District Manager AGAIN to contact me. Nothing. Gave the Duckwood store one last shot yesterday (7/16/13) and they blew it worse than ever before. CSR agent asked District Manager to call me that day (7/16/12). It's 9pm on 7/17/13, and I have heard from neither the store manager (Asked that she call me yesterday after the visit from hell), or the District Manager.
On the bright side, I had great customer service at the Starbucks on Cliff Rd today (despite them undergoing a complete remodel-only the drive-thru is open, and yet I got my drink quickly and the employee was friendly). I then used my Treat Receipt to get a drink at the Starbucks on Pilot Know. Again, friendly and fast. With the special they are running, and a good track record of good customer service, why, again, should I be spending $5.67 5+ times a week on my drink at Caribou? Time to move on. read more