I just had a most disappointing experience at this location. I'm a - make that WAS A - big fan of Einstein bagels and of Caribou, and was excited about this new combo. Today I had the worst customer service I have ever had. It took 20 minutes to get a black coffee and basic Southwest Egg White Bagel. That's not a big deal to me as it was 9:30 on a Saturday. They just seemed to be behind. When my sandwich was ready the person brought it out from the back, said my name and threw it down on the counter, like I was the scum of the earth. I am not exaggerating. I was shocked, as were the other people in line for my food. The guy next to me said "I can't believe this! The customer service her is terrible." I didn't say much of anything because I was so taken aback. Now, if I had been complaining or had displayed some sort of negative attitude about waiting that wouldn't justify but it would at least explain the treatment. BUT all I did was stand and wait for my food. No one who worked there responded to this employee's behavior, even though several people were behind the counter and witnessed it. To make it all worse, I went online to inform the management when I got home. I assumed they would want to know what's going on, and that seemed the most respectful and helpful way to inform them, but I could not find a single link/page/box for feedback. It makes me wonder if they are aware and just don't want to hear it. Their website is full of their ideals including creating a great experience for the customer and a being fun place to work. The workers definitely were NOT smiling. I absolutely do not feel welcome as a customer. What on earth is going on behind that counter to create such a negative atmosphere? I am really curious if this was just a very bad moment for this location or if other people have had similar experiences. read more