I came here with a list of cards I had printed from their online shop thinking I could just drop in and buy the cards in person. When I walked in there was a group of 4 people waiting at the counter, and a large group of people eating chinese food at the tables awkwardly staring at me and the other customers. Apparently we had interrupted their lunch break. After a few stares some of the employees stop eating to go serve the other group of people who had been waiting first, and eventually one of them helps me.
I give him my list and he looks at it for a while and gives it to another employee who also looks at it for a bit who then talks to another employee/manager who then comes to talk to me. He goes into this long speech about how they can't pull cards from lists, and that my list printed from their online shop is different prices than what they do in person. Apparently they have a contract with ebay/tcgplayer and whatever other outlet they use to sell cards online. Honestly, I had sort of anticipated this since cards are usually cheaper online than in person, so I tell him it's fine if the cards cost a little more, but it gets worse. He tells me they can't sell cards from their online inventory to people in their shop (wtf??) because tcgplayer/ebay/whoever wouldn't be getting their cut. (Why is he telling me this?)
I tried to tell him to relax and it was all good or whatever, I was just trying to buy some cards from a list, I didn't think it was such a big deal, but it was too late. At this point he's getting worked up and starts talking about how they don't do lists in general, and if they did " it'd be hell up in here " with all his employees " wasting their time " pulling lists. My list was 6 freaking cards, which I assume they had in stock since they had it posted on their online shop which goes by the same name.
Eventually he finally finishes and says "maybe" one of his employees can help me find some of the cards, but at that point I'm thinking fuck it, I rather just leave. Screw me for thinking I could bring a list of cards to buy at a card shop right? It's not like I'm a freaking paying customer or anything. Moral of the story is this place doesn't do lists (especially during lunchtime)
The fact is they don't want to do business in person and it shows in their terrible service, they should have just switched to a fully online shop when they moved from their other location since all the employees and management here seem so miserable and hesitant to help anybody. It's also highly likely that they weigh booster packs and booster boxes to scam customers. Avoid this place. read more