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    Carbonneau Insulation

    4.5 (4 reviews)

    Services - Carbonneau Insulation

    Insulation installation

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    HomeWorks Energy - Front Desk

    HomeWorks Energy

    (5 reviews)

    The problem here is overcharging!! They guaranteed their work and then charged us for coming back…read moreout. This was in November. We still cannot get Donna to get us our refund, though she has stated three times now that it would be processed. Who knew I would have to come to social media platforms to file my grievance? Oh, and I have called in to see if someone else could handle this, nope.

    ZERO stars for Homeworks. If this was a publicly-traded company, I would short the stock…read more My Homeworks saga has been going on for more than a year. They were hired to upgrade an electrical panel and install and heat pump hot water heater. From the beginning, there were some red flags. The wrong team (insulation) showed up for an energy audit for HVAC services. I was sent a quote intended for another customer - and it took over a week of back-and-forth with three people to get the right quote. Still, I signed up because I've had some sub-optimal experiences with small contractors, and the larger Homeworks organization appealed to me. I was also buying the convenience of one-stop shopping for MassSave and Heat Loan processing. Big mistake. One year update: 1) Heat pump hot water heater does not work. 2) I have been bounced-around to numerous people. In total, at least 20 people have been involved in the installation of the hot water heater. 3) I ended up directly managing the subs on the project (plumbing and electrical). This was done out of necessity, not preference. 4) A final electrical inspection was done, and then re-scheduled twice because the electrician didn't have a process for accurately recording project inspection status. 5) I am convinced that decarbonization/electrification efforts in progressive states like Massachusetts will fail if my experience is at all indicative of what it's like trying to replace gas-fired equipment. I should note that the quality of the work performed, once it was performed, was quite good. The issues with Homeworks are less about the work done in the home and more about the people working in the office. This company is in desperate need of restructuring, overhead reduction, and a stronger focus on operations. It would be a good business school case study. If you can find good contractors, I recommend hiring direct and navigating rebates and Heat Loan financing on your own. Avoid the Homeworks morass if you can!

    The Green Cocoon - James Materkowski, President and Candace Lord, General Manager, Director of Sales and Marketing

    The Green Cocoon

    (9 reviews)

    We chose Green Cocoon based on their detailed proposal and the thorough conversations we had before…read moresigning the contract. Unfortunately, once the contract was signed, the organization and communication we initially experienced disappeared. Scheduling became incredibly difficult, with calls and emails going unanswered. On two occasions the crew simply didn't show up on the days we had confirmed. We rearranged work schedules to be home for these appointments, yet no apologies or explanations were offered beyond "we mixed up the dates." The first phase of the project, coordinated with our roofing company, was especially frustrating. The insulation crew arrived without any understanding of the plan and without the equipment they needed, forcing them to leave and return later. This delayed our roofers and put us in an uncomfortable position having to explain the situation. Scheduling the second half of the job was equally challenging. When the crew finally arrived, they again seemed unaware of what was supposed to be done, and ultimately did not complete all the work outlined in our contract. This required scheduling a third visit, during which the team showed up without proper tools and had to borrow ours in order to finish removing old insulation. We requested a specialist afterward to confirm that everything had finally been completed, but this amounted only to a brief walkthrough and quick scan of the areas. While the insulation work itself appears to have been done well, the management and scheduling process was exceptionally poor. We shared all of these concerns with the only contact we were able to reach, yet received no real acknowledgment or resolution. Unless Green Cocoon makes significant improvements to their scheduling and internal communication, I cannot recommend them. I genuinely hope the end result of the work holds up over time, but the experience getting there was unnecessarily stressful.

    Green cocoon were great to work with. They were responsive calling us right back. They showed up…read moreexactly when they said they would, they cleaned up after and were timely in completing the work. They insulated our pool room and it has made a world of difference. Jim and his crew are true professionals, I would definitely both recommend to family and friends and without hesitation use them again for all my insulation needs.

    Carbonneau Insulation - insulationinstallation - Updated May 2026

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