Walked in with my wife and a friend who was very excited to possibly buy a watch. However the minute we walked to they showed hints of bias. The doorman was very friendly with my friend(who was white) but the minute me and my wife(both black) walked in, he suddenly changed his face and asked if we're all together. Then I had a hat on and the woman said, can you please take your hat off and when I asked why, they said it's "policy" and then said to my wife no sunglasses allowed which is interesting because my wife had taken off her glasses prior to entering the store. What took the cake was that right behind me was an Asian man with his hat on. Me, my wife and my friend immediately left. I'm not sure what kind of show they're running over there but I will highly recommend that people look else where if you don't want to deal with racist antics. read more

I'm just browsing in the store, but the saleslady over there seems rude. When I want to ask a question about a watch, she seems to smirk and speak in an unfriendly way. I felt like it's better to go to a watch store in the city than here if you want to buy luxury watches. read more

I've walked to this watch store 3 times to change the battery on my watch and 3 times I've been told to come back. Would not recommend this place to anyone and rather go to a legitimate watch store. Avoid this place at all cost read more

Great place for watches. This is a family owned business and I really like their service. I heard they recently moved to a new location and I am looking forward to visiting when I come to NYC. read more

Derek, Melissa, and the team at Carat & Co are nothing short of extraordinary! I initially reached out online for an inquiry and Derek was friendly, knowledgable, and quick to respond. The selection at the store is often even more in depth than what's shown on the website. During the buying process I never felt pressured to move quickly and the team was patient with all of the questions I had regarding a number of pieces. Even after purchasing my watch, Derek and the team were incredibly helpful and they helped me sort out any issues I might have had. If you're thinking of shopping for a watch or jewelry piece then Carat & Co should be at the top of your list, definitely visit the store if you have a chance, the interior is great! I'll definitely be coming back in the future! read more

Any Hodinkee fans looking for a reputable AD? Check out their article on C&C. Had an awesome experience with Derek purchasing a nice mechanical piece. Super responsive and friendly over phone and email. Would definitely deal with again! read more

Carat & Co - Jewelry Near Me - Flushing, New York

Recently had the opportunity to look for my first watch. Before looking online to find my first timepiece, I knew nothing about watches, brands or what to even look for in a beginner watch. After a lot of googling, youtube videos and reddit posts, I create a short-list of watches I wanted to buy. I spoke with Derek and he not only did he answer every single of my questions but also provided further insight. His patience and genuine enthusiasm to help me pick my first watch, made the experience so much more enjoyable. Any nervousness I had taking my first step into the world of watches went away. I ended up having the watch shipped to me and it arrived quickly in excellent condition. The team at Carat & Co. ensured to package the watch with extreme care and precision so that nothing bad would've ever happened to it in transit. I am thrilled with my watch and can't take it off my wrist. It's beautiful. Thank you so much to Derek and his team here. Although I am out of state, I plan on only buying from Carat & Co. from now on. read more

Our friend was asking questions about engagement rings yesterday (a little after 5pm) and found one she really liked, however this worker (picture attached, her hair is now black and she was wearing circle contacts) was extremely rude. She would not help my friend find out what her ring size is and she did not provide us with clear instructions on how to proceed on an order. Additionally, she exhibited impatience and implicitly spoke in an elitist and classist manner. I understand there is a language barrier but that was no reason to talk to us that indignantly, especially when my friend was looking to buy something from your business. We are very disgusted by this employee's behavior and demand and formal apology from her. The gentleman at the front was courteous at least. read more

Carat & Co - The employee mentioned in the review - Jewelry Near Me - Flushing, New York

Hi Friends, welcome to Flushing. There's a store located on Main Street in Flushing. It's called Carat and Company. Just recently we discovered they opened their doors. Inside this watch and Jewelry store, it looks like a palace. Carat and Company went all the way with its interior design with polished marble floors, Beautiful Crystal chandeliers and Winding spiral staircase. As you enter there is a door man sweeping the lobby and a very pleasant manager dressed sharply in a suit and tie. "How can we help you folks today?" The gentleman smiled as we entered. Wife had been looking at their selection of Omega's. Omega is a fine watch I have an old vintage Omega Constellation given to me by my Dad. It was very pleased to find they do watch repair here. I've been looking for a reputable place to have my Omega cleaned and serviced. Carat & Co. will facilitate shipping to Omega for certified service. There are 2 James Bond Omega models @ around $8,000. I'll pass for now. Wife selected the Omega Gold & Diamond Butterfly Design for her Birthday, a Beautiful watch. Thanks again to staff and Management for your help and patience. My Wife is so happy with her gift. See you again soon. read more

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Excellent experience! Derek is dedicated and truly loves watches. He's incredibly knowledgeable and will work with you to find what you're looking for. Unlike most ADs, he's a real watch enthusiast - a refreshing thing when the vast majority of salespeople out there have no idea what they're talking about. Furthermore, he's empowered to help, none of that "I need to talk to my manager" kind of stuff. Highly recommend. read more

Terrific experience buying a watch from Carat & Co. I am in another state and I found Carat & Co on YouTube, from one of their awesome watch review videos. They had a particular watch that I couldn't find locally. I called the shop to ask some questions and they were extremely knowledgeable and friendly. I placed my order online, it shipped quickly, and arrived in perfect condition. Based on their excellent online presence, positive reviews, and knowledgeable staff, I felt very comfortable purchasing online. Great experience. I would definitely buy from them again. read more

It's such an unique and amazing virtual experience working with Tiffany at Carat and Co. to customize my engagement ring! I live in CA and the store is in NY, but my communication with her via messenger/email/phone was super smooth and effective. Tiffany helped me pick the perfect pear shape diamond and customized the exact ring setting that I have been dreamed about. I am so happy with this purchase and enjoy working with her a lot! The shipping was secure and fast as well. read more

Carat & Co - Jewelry Near Me - Flushing, New York

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My family has been their customers for years and their service has always been a amazing!!! Even after purchase!! A quick pick of my recent purchase! read more

Carat & Co - Watch - Jewelry Near Me - Flushing, New York

The worst thing about this place is that anyone entering is treated with suspicion and fear as though they are a shop lifter, if you want to amuse yourself of an afternoon walk in and then the staff follow you around the whole time. I wanted to look at a particular watch which was on the second floor and a lot of fuss was made about needing an appointment. I enquired about warranties when purchasing an expensive watch and was told its with the manufacturer. Previously when with friends buying expensive watches sure its a manufacturers warranty but the shop will assist, taking it in, sending it off and then promptly returning it once repaired, here it felt like once you bought it would be on your own. read more

I was accompanying Ken C and can confirm that Carat & Co delivered an unwelcoming (most definitely unplesant) experience on a whole. As someone who is no stranger to designer brands/shops, Carat & Co was fell way below the wayside in terms of customer service. Aside from the courteous lad who greeted us by the door, the sales staff were stone-faced and one particular individual flat out stalked us, no less was unaccommodating. As a woman, I did not feel comfortable being here. Yes, my boyfriend was outfitted in a baseball cap and trainers but he was enthusiastic about getting a new watch for his upcoming birthday. I was going to surprise him by making the purchase but I couldn't be bothered anymore by these folks at Carat & Co. Hard to write this review but I have to let Yelpers know how badly my experience was here this weekend. read more

Purchased a Omega in august from this place. While also dropping a watch to be serviced. The purchased watch was fine., but impossible To get sized with them. The guy is never there. Tried 3 times, twice on the separate weekends. Tried to pick up the serviced watch this weekend, to no one's surprise the little idiot isn't there, so another wasted trip. Carrot & co, nice inventory. Horrible service. What's the point ? read more

Best selection in Queens or Brooklyn of watches. If you want to take advantage of their moving sale (from two smaller stores, into one huge boutique similar in scope and size as one on Fifth Avenue or tucked inside the Place Vendome), now is the time. The store is family owned and they have an unbelievable selection of fine timepieces. Probably the only place in Queens or Brooklyn where you can see millions of dollars of watches on Display. You won't believe this place is in Flushing but knowing that some of the condos are over a $1,000 p/sq. ft., that there are billions of dollars of new construction and every major bank has a branch in Main Street, it makes sense to have a store with $250,000 watches on display. read more

Carat & Co - Jewelry Near Me - Flushing, New York

this is a very nice store. the sales lady was attentive and tried to help me. They offer some nice watches ranging from swatch and hamilton to IWC and Omega. However, they sell their stuff pretty much at sticker price with a potentially small discount in the teens. They didn't really want to bargain with me, but feel free to try your luck. read more

Carat & Co - On the corner of main street... - Jewelry Near Me - Flushing, New York

Very nice environment and nice sales team. Highly recommended. They helped me to chop ode the right watch and right bracelet. Love it very much. read more

Just picked up another watch from these guys. Amazing customer service and attention to detail as always. Incredible experience. Thank you!

I have made a few purchases from this store over the last year or so and I can honestly say that working with Derek has always been a seamless and professional transaction. He is extremely knowledgeable and is always prompt to answer any questions I have had regarding potential purchases. Never any sales pitches. I look forward to giving him and Carat&Co more business in the future. read more

Bought an expensive watch but found the belt was used after back home. So away from this store. They could sell you a used one or even a fabrication. read more

Very good discount, real agents will not be fake. And the after-sales service is very good

First time shopping at carot&co and was immediately impressed by the wide selections and neatness of the store. Sales Suki assisted me while I was choosing my bracelet and I appreciated how patient and attentive she was. Overall the experience was really pleasing and I would definitely be back if I need something else in the future. read more

The staff at Carat & Co are extremely helpful and knowledgeable. This was my first mechanical watch and Derek walked me through the in and outs of how to properly maintain and use it. I would definitely come back here for another purchase. read more

I always see this place when I'm in Flushing (you can't really miss it), but I've never been inside until today. I haven't even purchased anything (yet), but I'm giving 5 stars because of the great customer service. Derek kindly showed me around the store and told me about all the services they provide. They have a beautiful selection and helpful sales people (read: not pretentious or snooty) - will definitely come here for future purchases! read more

I worked with Tiffany at Carat and Co. to purchase my fiancée's (she said yes!) ring. Tiffany was extremely knowledgable, understanding, and patient. She worked closely with me for over a month to find the perfect stone for the perfect setting and didn't pressure me at all. I was a bit nervous going into this whole process, not knowing much about diamonds or settings, but she made me feel like I was in good hands the whole time. I feel great about the ring purchase and my fiancée loves it. Thanks Tiffany for all the help and advice! read more

Carat & Co - Jewelry Near Me - Flushing, New York

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Amazing store front and very diverse selection. The staff is knowledgeable, friendly, and easily approachable. The store carries an amazing array of products to please all buyers. In a city that already offers a multitude of retailers in so many locations, you can't get much better than Carat & Co. Worth a visit---even if you aren't planning on a purchase! read more

Blech. First of all, there was drilling and construction going on with debris scattered all over the stairs. No one greets you and only the doorman/security pays you any attention. When someone finally does approach you, as soon as they realize you're looking for rings (apparently it's primarily a watch store) they make no pretense in trying to get rid of you and quick! Blech. Silly for them to assume that you're not open to purchasing watches too. I would've liked to have browsed their "extensive selection of premier watches" but not with that attitude will they get any of my business. Blech. read more

Went to the store today to look at watches and was helped by an associate. I had a drink with me in a transparent plastic cup. After I finished my drink, I set it on the countertop as the sales associate was bringing out a watch to show me. The sales associate (she) then prohibited me from putting the cup on the counter. So I put it on the floor and picked it up after I was done looking at the watch she was showing me. I later walked around the store to look at other watches and threw the cup in a trashcan. She then quickly came to me and said I shouldn't have done that. She picked up the cup from the trashcan and followed me out the store. I had never experience anything like this and was wondering if this person had deep psychological problems or just really bad store policy regarding usage of their trashcans. Made me question if this person and store understand the meaning of customer service and providing a welcoming experience for customers. read more

Just happened to be in the neighborhood visiting a friend and came across this place by accident. Wow is all I have to say! Their watch selection is endless! Long story short I was definitely eyeing their Movado collection so looks like I know what ill be getting myself for Christmas... If you're ever in the area check this spot out! Loved the sales rep top knotch... Def returning read more

We bought a watch couple weeks ago and got amazing customer service and support while buying it and also after. The team at Carat & Co is very professional and customer friendly. Besides the great selection of watches and jewelry their store is very clean and up to date. Recommend!! read more

Worst shopping experience! I won't even give one star if I could! I've ordered a watch a month ago, and they said it will be one week to ship to my home cauz they have to order it from the company, and they will call me about 3 days later. Then I've been waited for 2 weeks, there was nothing from them, no watch or any phone call at all!! So I called them the first time n let them know the watch is a gift and I need it by the end of the month, the lady didn't even make an apology but told me the watch will be ship to me before the end of the month. And NOW, the 27th, still nothing from them! Not even a phone call to explain what is happening! Finally I called, the second time, and they told me they didn't know where the watch is! WTF! I requested refund cauz I won't need it if I don't receive it by the end of this month! AND guess what, they told me I can only return it for store credit! And sounds like I should appreciate for it because they don't do any return for "special order". Think again if you want purchase anything there! And god bless you! read more

I lost one of my pearl studs so I started shopping for another pair. I was quickly overwhelmed by the options out there. Ended up working with Carat & Co to get a replacement for my go-to earrings and the sales lady narrowed down my search and I was set within 5 minutes. Efficient! read more

Amazing service. They have a huge collection of jewelry and watches both affordable and expensive. I ended up buying a Grand Seiko watch and the guy that worked there was extremely helpful and encouraging. It felt like I was just hanging out with high-class professionals. Also, the store looks super elegant and high-class as well. I was really happy with my purchase. read more

This is definitely my favorite store to buy my jewelry. Derek helped me pick out the perfect timepiece to add to my collection. I've made it a rule sometime ago that I would get a new watch each year to somehow start a collection. He helped me pick out a Seiko Presage Cocktail watch. He explained to me that it had a hardlex crystal and how it was water resistant up to 165 ft. Derek is very knowledgeable and I'd recommend coming here. read more

You can tell professionals when you see them. I was treated with delicate care and bought an item for my sister which she loved!! Will definitely be back thank you so much read more

I recently decided that I wanted to buy an Omega, but wanted to make sure I purchased one through an authorized dealer. I was told about Carat & Co. from a friend and I went to the store. I found that the staff was knowledgeable and patient. They spent a lot of time helping me find what I was looking for. I even had a chance to meet the owner of the store while I was there. I wound up purchasing two Omegas. I highly recommend this store for anyone who is serious about buying a quality watch from a reputable store. read more

Carat & Co - Jewelry Near Me - Flushing, New York

I noticed Carat & Co. while on my way to an event in Flushing. Higher end stores tend to come off as... intimidating, but their selection and variety of watches was calling my name. After walking in I could tell that the store had a welcoming presence unlike your typical luxury jewelry or watch store. I didn't end up buying anything, but I did have a nice watch related talk with one of the specialists Derek. Although he knew I wasn't currently on the market to buy a watch, he did his due diligence to answer my questions and even showed me some specialty brand watch complications. Whether you're new to watches or have been a collector for years, I feel that Carat will be the store to go to. read more

Bought an IWC Spitfire from these guys a few years ago. Calm, courteous, and professional. No pressure to buy, which I appreciate.