My son purchased a truck that did not have power door locks or an alarm. "Car Tunes" installed an awesome alarm system and actuators to allow the door locks to be controlled with the alarm remote. The prices are good and they perform a professional and timely installation. I highly recommend them for all of your alarm and sound system needs. read more

Employees have terrible customer service skills. Too bad I have to drive to Medford, but it's better than dealing with rudeness, (I make a day trip, its not wasted.) These people forget that they are in existence because of the consumer. Word of mouth is strength. They think there business is always going to be great. When business is good, it is good. when it is bad remember how you treated people. Referrals dwindle when your attitude is poor. The owners should be aware that there employees are a reflection on them. I have fired people for lack of customer skills. I am sure the owner knows what I am referring too. Maybe he should have that meeting with his people. There are ways to get your point across without the attitude. I don't care how good the skills of there installers are, they should be kept away for the phones, if he has to keep them. read more

I called before I came told them what I needed And said that I'm on my way. Then they tell me that they don't open for another 30 minutes.

Poor quality work, poor quality communication, poor quality service. Price was decent but everything else was unprofessional.

I stopped in today because my back up camera (in the stereo unit they installed at least 3 years ago) was acting up. They checked it out and determined that there was and RCA plug that had become worn that was the culprit. When I went to settle up, I was told, no charge, as they guarantee their work as long as you own the vehicle. So I'm all fixed good as new! I felt the least I could do was to let everyone know what a great company this is via this review. Thanks Car Tunes! read more

I should have known when I went in there, its more like a frat house than a shop, trash everywhere. Not impressed with their customer service. I had scheduled an appointment, and made a deposit for more than their minimum in cash. Missed appointment (my fault, but made it 2 months in advance and with holiday chaos missed it) and the answer is "Thanks for the deposit, come in and make another one and we'll put you at the back of the line again." read more

Great customer service! Took my Tahoe in the get the aftermarket ignition theft deterrent taken out & the did it right there, that day! Thankful for they're assistance! read more

They were very unprofessional I took my car in there to get stereo system put in quoted me what seemed to be a high estimate but I was hoping the quality would have made up for it did not, speakers were cutting out when I complained about it the owner got an attitude with me so I just marked it up as a mistake and will never use them ever again!! ​​ read more

I took my 2008 forerunner in to have a stereo and back up camera installed. The cost was close to $1000. When I picked up my SUV everything seem to be fine until I got home and tried to use my rear windshield wiper and my rear window. Neither one of them worked so I took it back to Car Tubes and waited there for an hour and a half only to be told that their mechanics had nothing to do with a mishap of my windshield wiper or my window issue. That the problem was in my steering column and I needed to take it to a dealer. The manager at Car Tunes told me he was going to look for the part that was required to fix my issue and that they would be glad to install it, however I would need to pay for the service. Of course, I never heard back from him. I proceeded to take my car to grants Pass Toyota. After $143 for an inspection, the mechanic fixed the problem and proceeded to tell me that the person who installed my rearview camera had to bypass both my rear windshield wiper and rear window assembly and when they put it back together, they did not line up the windshield wiper to the motor, which caused both items to stop working. Needless to say, I will never recommend this place again. Many hours of my time and additional money I had to pay for their oversight and no follow up from the manager. BAD BUSINESS!!!! read more

I call to get a dash cam for security. Guy is belligerent tells me he does this for a living and that it's not illegal for someone to break into your car. As I asked him if a camera can be used by Wi-Fi he tells me yeah if you're standing next to it all you have to do on your phone is switch it to Wi-Fi if you have Verizon or some other network it works you can be far away Wi-Fi works I wouldn't recommend this place read more

Today I had the worst experience in Grants Pass at a local business, Car Tunes on 7th St. I try to always help out the little guy. Huge mistake. They had a new employee working the counter. I needed a 3 ohm 4 inch speakers for a Goldwing motorcycle. He told me they do not make them anymore but he has 4 ohm 4 inch speakers that will sound better and they have them in stock. So I said what if he isn't happy with them or they are the wrong ones? He assured me I could return them if they were not the correct ones. I told him I guess I could buy them and return them within an hour if they are not right. I asked him what time do they close before i bought them so i had enough time if i needed to return them. I bought them knowing if needed to return them, i had time to do. Well it's not what he said... NO RETURNS, ONLY STORE CREDIT. IT WAS NEVER DISCLOSED TO ME. I EVEN TALKED TO THE OWNER HE WOULD NOT HONOR MY PURCHASE. I PAID CASH!!! DO NOT GO UNLESS YOU KNOW YOU WILL NOT NEED TO RETURN THE ITEM. read more

Shit service. Destroyed my car just for a simple amp installation that only required screwing in. Only an absolute moron would have cut into the vehicle interior to fit an amp that would have fit already!!! All of my paneling is loose as hell and coming up after they did the wire install. Manager was completely unwilling to deal with his employees incompetence and I have yet to receive a single dollar for their mistake. They hooked my RCA cables backwards also and had to drive 30 miles because I was unsure why my speakers weren't playing. I didn't receive one apology for the four mistakes they made. The manager literally pretended to be on the phone with a customer so he didn't have to deal with me, Even though he knew I drove 30 miles to talk about a refund. They also made fun of me when I was trying to ask questions about an install. Super fun experience. read more

I went to 7 different Car Stereo installation companies located in Medford and Grant's Pass, before making my decision. I decided to go with Car Tunes, after speaking with Fermin. Fermin spent quite some time with me (about 45 mins) to explain which systems were compatible with my Hummer and which units had all the features I was looking for. * AMAZING Customer Service !* The Hummer required special installation for the Backup Camera. It needed to be located on the bumper, under my spare tire, due to my license plate being located on the drivers side. I must say, not only did the technicians install the camera where I needed it... they drilled a hole in my bumper and made it look like part of my vehicle, vs. just screwing on a bracket type camera under my bumper. I was/am Really impressed with their installation. Oh, and my Double Din Dash JVC kw-v250bt Stereo unit installation ended up looking professionally installed as if it was and original factory unit. Every technician I spoke with there, was extremely helpful and everyone seemed happy to be working there. My experience with Car Tunes was above and beyond my expectations.! Thank you Car Tunes read more

I apologize that I'm forgetting the name of the owner, but this review is about him, his staff, and the overall service. I came in to upgrade the speakers on my motorcycle. Was greeted with respect and a few simple questions about what I was looking for. He showed me several examples about what my "upgraded" sound would be like on his example board. Made my choice and even felt educated about it! My plan is to upgrade the back speakers now and there is no question who to go to for the work. Car tunes IS the stereo authority, I have been to the handful of options around grants pass and these guys are the only ones who have givin top notch costumer service. If my review sounds too good to be true, please contact me or better yet, check car tunes out for your self. read more

Car Tunes - My new sound! - Car Stereo Installation Near Me - Grants Pass, Oregon

Had my own dash cam, one of the best rated units on the market, installed and was pleased with the install. This was a gift for my wife's birthday for her new vehicle. When she picked it up and asked for basic instructions about the operation of the unit, the associate said that because it was not one of their units that she had to figure it out on her own. She didn't feel very kindly about his answer and attitude after spending a fair amount for the install. I believe customer service is most important when it comes to future referrals! Give them a one star for this non-help position! read more

These guys were awesome, the service, the cost, all of it. They installed a reciever and backup camera that I purchased online, and did an excellent job. They didn't treat me any differently because I didn't buy it from them. I'm super happy and will definitely be going back to them when I'm ready to put in Auto Start and upgrade my speakers. read more

These guys are awesome fit me right in for a hardwire stereo install for 109$ even fixed my hanging cover underneath my steering wheel thanks guys my stereo kicks ass read more

The guys here rock! They do quality work in a timely manner and for a great price! What more can you ask for lol. They were very respectful and knowledgeable about all of the products and services that they provide. I will definitely be recommending them to everyone! read more

Thank you Car Tunes come here if you want answers to audio problems in your vehicular device. Thanks so much for the solution to my problem today and for the free quote. Majaloz read more

Busy place because they know what they are doing. They quoted me a price to install a back up camera on my Ford F-150 and stuck with the price and well as stayed within the time the quote us go get it installed. Thanks Car Tunes. The Renwicks. read more

Absolute junk. Thats what he sold me. The stereo does not perform as he said it would and the "upgraded" speakers sound worse than my stock ones. I am embarrassed to turn on my stereo in my Jeep. Install looks like junk as well. Gaps all around my stereo. I could have hired a 10 year old and would have had better results. Should have known better. He was supposed to install a sub in my center console of the Wrangler. Said it would be in by Wednesday, I called and then he said Friday. I called again, he said he would call when it gets in. That was over 3 months ago. I call and get the run around. These people should be run out of town. When you walk in it reminds me of a swap meet booth. Hopefully this post helps someone else avoid this place. read more

Car Tunes did an excellent job installing an RCI-2970 mobile 10 meter radio in my older Dodge Ram pickup. When neither the headliner nor the dash turned out to be workable locations for this radio, they improvised. They fabricated an attractive carpet-covered wooden housing that fits perfectly between cupholder and seat, complete with microphone clip on the side. All for a very reasonable price. Highly recommended! read more

Where do I begin first of all I went to get a alarm system and door actuators Put in my 98 Toyota Tacoma last year in April after it was done I noticed that if i opened the door when the alarm was alarmed that it would not go off it would only go off when the door was shut after someone already stole my stuff and ran.when I called to make a appointment the guy on the phone told me it's the viper alarm system they were gonna put in but instead they put the wrong one in my truck so I took it back and the guy fixed the problem with the door and then told me that the guy that was doing my truck that day didn't know what he was doing and he was fired then I was charged 300 dollars for door actuators that I could of got on Amazon for 15 dollars and they also came in pack of 4 which I only have 2 doors the same day I had a sony touch screen deck put in it worked fine for about 9 months until my speakers and deck would not work so I had a buddy that new his shit on speakers and wiring so I had him take a look at it and it turns out that car tunes cut my Toyota oem dash wiring harness in half and basically f*** it up which made my deck fail so now I'm spending way more money just to fix the wiring they also forgot to bolt my ohhhh shit handle on and forgot to put the trim clips in which isn't a huge deal but it's still annoying paying a lot of money for what you think is getting professionally installed and every person that I've talked to that went there says they always mess people's stereos up if I were you I would either find someone that knows what there doing or you could just be better off looking up how to install speakers on YouTube. read more

The aftermarket stereo that was in my Mercedes completely died on me and Car Tunes was recommended to my boyfriend so this is where we took it. They installed a new receiver in the time frame promised and I was very happy with the outcome. We took my car back to have them install my sub to the side of my trunk so that I didn't have the big box that literally took up half of my trunk. Not only did I get my trunk space back but the sound is amazing. Aside from one little snafu with dropping my car off and later finding out they couldn't do the work on it that day, I am very pleased with the service and cost at Car Tunes and would recommend them to anyone. read more

Well. I was recommended by several places to go by car tunes to see if I could find what I needed. I went in, and upon pulling into the driveway all of the employees were in the garage with their dogs and friends. I went inside. And was greeted with prompt service. When I picked out the stereo I wanted, we went to the register. The fill price was $119. So I handed him the $120 (exact) that was in my wallet. And all of a sudden he only has $100 in his hands. So he asks for another twenty. Saying there was only $100 there. Which I know for a fact was not true because $120 was my budget. Feeling uncomfortable like I was being strong armed into this. I gave up another twenty. Unprofessional gangsters running this place, not to mention dishonest. I won't be setting foot in there again... read more

Truly amazing customer service. Honorable, truthful, decent, hardworking people. I highly recommend Cartunes and have seen nothing but consistency and superb work. read more

Bought 2 systems from them in the past and installed them myself with no issues. Last one I bought, I brought it home, installed, and it didn't work . Took it back in the next day, the guy tested the $100 dollar adapter I purchased there and said It was faulty. Wouldn't return or exchange it either. Said I'd have to call the factory and work it out with them or just buy another adapter. Then they charged me for diagnosing the faulty adapter they sold me. Won't ever darken their doorstep again. read more

*****BUYER BEWARE!!!******* My husband bought a Viper DS4 from here for me for a Christmas gift and we have had my car back 5 times now. The second time they took out the Viper DS4 as it was faulty and installed a Pyhton 5706P and I was told all functions work on the key fob, the alarm worked, the car starter worked and the doors worked, but not the trunk as they did not hook up the truck feature as they said. So we took it back to have the trunk function hooked up. I had tripped the alarm system multiple times trying to get in to my trunk after they hooked up the Pyhton 5706P as the trunk button on the key fob was not working, the alarm was working when we took it back in. We picked up the car and as soon as I tried starting my car and it instantly stalled out. They had to fix the set up with the car starter and in the process The owner Ferman Sanchez disconnected my alarm. He is now telling me I told him I never wanted the alarm hooked up and it was never hooked up after he admitted he disabled it. Now to get the alarm system enabled he is going to charge us an additional 2 hours labor. First of all I could have gotten the Viper DS4 car starter system from Best Buy with a key Fob (that car tunes was going to charge me an additional $125 for) installed for $150 less then we paid. If I was unhappy Best Buy would have given me a full refund, which you only get store credit from these guys..why would I EVER buy anything from them again?? DO NOT BUY ANYTHING FROM THESE GUYS UNLESS YOU WANT TO PAY TOO MUCH FOR VERY POOR SERVICE!! They are 100% crooks read more

These guys are great. They addressed us as soon as we walked in the door and answered all our questions. Installation was free with our purchase. We walked into The Music Shop and walked out after a few minutes of being completely ignored. I highly recommend Car Tunes! read more

I had them replace all the speakers in my Jeep Liberty today. Fabulous job! Great attention to detail and diligence for the job. Stereo sounds great! read more

The guys were great. Went in for a stereo, he asked me what features I was looking for. I told him just cd and Bluetooth, but I didn't need anything fancy. He didn't try to up-sell me. When I asked about speakers (originals were tinny with original radio), he again didn't try to up-sell and told me that the new stereo would greatly improve the sound out of the existing speakers. He was right. I'll recommend these guys to anyone who needs car audio. read more

Man was extremely rude to me on phone call after asking about car audio installion prices. Will never buy a stereo from this place.

Such a great place to do business!! Very reasonably priced! I was blown away at how helpful and just nice everyone was. They explained everything to me and even walked out with me to my truck to show me the basics of how my new stereo works. I will recommend these guys to everyone I can. Every happy customer!!! Thank you guys so much! read more

second time i've used this business, very good prices, good service - very polite. i've recommended this business to others before and i will continue to do so. last time i was in was on a random impulse when i knew my car needed new speakers and i had the cash on hand to do so.. i was able to get a really good deal and had them installed right then. today when i went it was to surprise a friend with a new car stereo - i had been researching prices for product and installation for a few weeks, and they were consistently the best. went back in without an appointment and was out in less than an hour with a new stereo which they also showed me how to use before leaving as it had new functions for ipod that i hadn't used on a car stereo before. read more