while the installation seems to have been done properly, I was promised the car in 1 hour to an hour 15. when I arrived, I was repeatedly told ten to twenty minutes more until three hours had passed! the manager was unsympathetic and only said "i'm sorry it took a little longer than promised." after I pressed he gave a $23 refund on a $750 job. read more

DO NOT COME HERE!!!! Very dishonest staff. Never received a call stating my car was ready until we called them...they told us everything was good to go and ready. I get there and now the manager saying something's wrong when it should've been communicated prior. Wasted almost $400 just for the screen in my car to not be fixed. SHUT THIS PLACE DOWN. Not to mention he tried to hold my keys hostage like I was gonna take them or something (even though they're my keys). I don't understand how a "manager" didn't wanna "play middle man". Hmmm very shady people in my opinion. read more

If you have a warranty item, DO NOT come here. These guys were dishonest. I took my vehicle in to get the remote start system looked at because it was causing some sort of short in the system and wouldn't allow the stock key to turn on the car. Car toys said a needed a locksmith for my vehicle to fix the stock keys first, that's fine and it's what I did. After the locksmith issued us new keys ($500), he left. Car toys removed the "brain box" of the remote system and said the locksmith smith he doesn't recommended they put it back in. He handed me the box and said sorry. Later on I asked the locksmith if he had said that he doesn't recommend car toys reinstall the system; he said no I never said that. So clearly Car Toys-Rockwall did not want to help and thought they could lie their way out of fixing my warranty item. I went to Car Toys-Lewisville instead and John reinstalled a brand new system for me and my vehicle remote start system runs so smoothly. Go there instead! read more

Not clear on install expectations and pricing. The 4 year equipment warranty is extra and you're definitely gonna be using the install warranty read more

Not a honest business . Sadly went in for an alarm key fob program to vehicle. The gentleman tried to tell me about my unit. Lol. Anyways. He tried to get me to purchase a new unit and install. lol read more

Too expensive. Didn't seem very knowledgeable about their products. (In my case, I was looking for a dash camera.) I picked up a better quality product for half the price off of Amazon. read more

I called to get an estimate on installing a new stereo and camera's in my Jeep JK. They told me $140 for the head unit and $50-200. When I got there, they told me it would be $1200. They said it would take 4 hours just to install the head unit and program the cameras. So, as politely as I could, I told them I had watched enough install videos, so I would just do it myself. So this weekend, not knowing what I was doing, starting, pausing, rewinding, videos as I went, I ran all the cameras, installed the head unit, programmed the cameras (which took 3 minutes), and have it installed, working perfectly, with 6 hours work. They could have done it in 4. Do not go there. They will try to take advantage of people who may not be knowledgeable enough to walk away. read more

These guys installed a Car Play Sony device in my 2004 TJ Jeep. It looks great. The finished product works great. They put in two main speakers also. Had a rattle in the dash a few days later and they fixed it no questions asked. Great attitude among the whole team. AAAA+ crew. Give them a try. Update Nov 14th: Had a rattle in my dash, took it back, had no problem getting it in to find the issue on my Jeep. Talked with tech and found but missing on metal to metal that was left off. Now no rattle and a happy customer. Have to give them credit, with as many different model they deal with they are open to suggestions and thank you if you pin point the area the rattle is in. Thanks Guys. read more

CAR TOYS - Front of store. - Car Stereo Installation Near Me - Rockwall, Texas

They where great folks!! They installed a radio in my work van along with speakers!! Very satisfied!!! read more

Ridiculous. Had a duo dvd system installed a year ago and every time we close the car doors.... it shuts off. Super annoying. Good thing we ordered the extended warranty right? NOT. Came in on Sunday and told them the problem. They confirmed of our issue. They uninstalled the dvd systems and broke a screw in the middle of it and said "don't worry. If you need to hook them back up- just use electrical tape." We used our warranty and ordered 2 more screens that would be here today. Called ahead and let them know we were coming at 4. We asked if the screens had come in yet. They said they would call us back and NEVER did. So I drove an hour up here to get things fixed. Came inside and after telling them everything that happened last time here, they begin to tell me they never received our order. It just never showed up. I asked them to call the facility that should of delivered them and they wouldn't. So they are going to hook up the old ones that do not work, again. I asked them to deliver the screens to where we are staying in Colorado and they said "we don't do that." We will be on vacation driving through 7 states for 3+ weeks leaving at 5am tomorrow with a 2 year old and 3 year old with 2 dvd systems that will shut off every time a door closes. read more

I went to car toys to purchase audio system with Bluetooth for my car . I looked around for 15 minutes and no one ever came to help me with the purchase . Finally someone came out and didn't help anyone in the store . Their were 2 other people in the store also . Another person came in and they started helping them . I left and made my purchase elsewhere . I would never recommend this store to anyone read more

I usually have had a pretty good experience with Car Toys in Rockwall and that is why I felt that I could send my daughter there and they would take care of her without me being there. That wasn't the case. I feel that they took advantage of her because of her lack of knowledge and maybe because she was a girl. She went to have an after market radio installed and unfortunately; it was a piece of junk. My daughter called me and asked what should she do so I told her to just buy a reasonable priced stereo from them. So she did. They scheduled her to come back to install it and after the install; they told her that her speakers were blown after spending a $1000.00 there. She took her car next door to Super Sound and she bought speakers there and had them to install them. Upon further review; they explained to her that her speakers weren't blown after all. The stereo was installed incorrectly. Car Toys is now refusing to except responsibility for the install. I will never use them again and I hope you find this review helpful and choose not to use them as well. read more

I don't care what anyone says if you have the patience and the time car toys in rockwall stand behind everything they say! Customer experience was incredibly amazing, best experience and awesome customer service! Sarge! read more

Don't take your car to this place , they ruined my car . I took it for remote start installation they charged me 400+ $ for 150 $ module ( start it ) ... 2 months later the module stop working when I took back to them I don't know what they did but I drove the car for 10 miles and the car won't start again , I tried to call them a took me 30 min to get hold of someone and when I did he claim he will talk to his installer and put me in hold for 45 min and never pick up again , what great customer care . you guys should be shamed of your self for the amount of money and time you Cost me I had to tow my car to the house and now every light on the dash board is on knowing that's my only commute car read more

Don't go to this place they are not good at what they do. I from Seattle so I seen car toys for years. I have a newer car so I wanted to make sure they were capable of doing what I wanted. long story short my car at the dealership for 2 weeks I drive a nice car and they put me in the cheapest car they could find. I think cat toys make there employees pay for it that why. after getting my car back 20 days later I went to pay and the price we agreed was now different. I never got any original agreement I figure I pay the and would remember it the day I was supposed to pay not 2 weeks later. they up my piece from 1300 to 1400 saying taxes but I always ask for price with the tax who doesn't when we're dropping that kind of money. paid for NY stuff and asked for the boxes and they said it was thrown away. I know something was up than but being super busy could put my thum on it. 2 days I go to put velcro so my speaker doesn't move and look at the Amp and they put Ina 500w amp instead of my 600w amp. wow are you serious after putting my car in the shop for more than 2 week your going to switch my amp. what you didn't think I would notice eventually. my recite says what I should have gotten the pplap7 with the 600w amp it says package 7 on the recite and when inasked why iwas not informed more excuses and excuses. they finally agreed to get me my amp when it come into stock and if not they will give me crite for the one I have. dishonest people I should have listen to the dealership and sue them for what they did. I taking NY car back to the proper dealership and get a second opinion on what they really did and lawyer up and teach them a session on getting over on people. don't go there. read more

CAR TOYS - Car Stereo Installation Near Me - Rockwall, Texas

I went to Car Toys in Rockwall when my factory speakers had went out. Since I bought my truck I had intended to get a full screen 2 din Radio. I wanted to get a unit that had navigational maps. The navigational units started at around $1200. The staff showed me the car play units. They were around $400. I had them install the radio with 2 speakers. I had 2 amps from my previous vehicle. I went back and had the amps installed. When I picked up the vehicle, it didn't sound good. I went back the next day. Chet upgraded the speakers, all 4, and they installed those. I thought I had put in infinity speakers but they were a cheaper brand which caused the amp to blow one of them. Chet went the extra mile to make me happy. He made a heck of a deal on 4 JL Audio speakers and David didn't charge me to install them. I think this was awesome! I recommend using these guys. They took care of me. Randy read more

Received excellent service and customer service while getting a new touch screen in my trk. There where a couple of hiccups in the installation process but nothing to make a big deal over. The crew handled everything professionally and I'll be back!! read more

Was looking to get a new stereo for my Tahoe, similar to what i had put ln my work truck. Stopped by here to check on cost of radio, put it in. myself. They charge $125 for basic install. I did find one similar to what i had. l walked around the store looking for help, since I was the only one inside of the radio department, no one was at the desk. or in the side office, only one other truck out front with me, guess I will go to the mesquite location read more

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SO... I bought a Groupon for a car detailing. I called and set my appt. like it said to do, and dropped it off at 10 in the morning and picked it up around 4pm when they called to let me know it was ready. I don't know the guys name who did it but he was extremely friendly, helpful and did a PHENOMENAL job at cleaning it. So the service itself and the customer service was great. The only issues were on groupons end. They didn't mention that we had to pay sales tax at car toys on the service/groupon and the groupon also didn't really specify that it was INTERIOR only. Again, this is not Car Toys fault, its definitely more on Groupons end. I am basing this review on the service received at this Car Toys only! THANKS CAR TOYS! read more

SO... I bought a Groupon for a car detailing. I called and set my appt. like it said to do, and dropped it off at 10 in the morning and picked it up around 4pm when they called to let me know it was ready. I don't know the guys name who did it but he was extremely friendly, helpful and did a PHENOMENAL job at cleaning it. So the service itself and the customer service was great. The only issues were on groupons end. They didn't mention that we had to pay sales tax at car toys on the service/groupon and the groupon also didn't really specify that it was INTERIOR only. Again, this is not Car Toys fault, its definitely more on Groupons end. I am basing this review on the service received at this Car Toys only! THANKS CAR TOYS! read more

I've purchased 4 stereos from here and haven't had any issue. I bought an amp that turned out to be a flop, and Kyle took care of it. Happy customer. read more

The biggest headache ever! A year and a half I had a sterio, blue tooth, back up camera, power locks and Windows installed. I've been back countless times to have the latter two fixed. I get told only this month, by the store manager, they knew all along that they couldn't put power locks and Windows on a Jeep....WOW!! this last time though they again put "new" parts on and it was fixed for sure... Not working properly in under 3 hours. I've called customer service... And written the district manager twice now.... 0 results... I wish my Jeep was still factory. I have zero confidence in the doors and locks. DON'T EVER GO HERE! Oct. 28th Update ... They tried to fixed it again ... Guaranteed it actually. They had to come jump start me 3x the day I picked It up. They drained my battery. Thankfully they have me a new battery free of charge. It worked for 5 weeks to the day. Again, I wrote the district manager. He then had the store manager from the Mesquite store call me. This seemed a little unfair as that store manager and I are acquaintances and a little like he was just pushing me off. None the less... The issue has been deemed a product failure, again. However, despite the fact I am no longer covered under thier warranty... Due to it being an on going issue they are going to cover product cost and labor. I have an appointment this weekend. Fingers crossed.. read more

Will not be back! Spend $300 with them and they can't seem to have time to install the product. Getting them to answer the phone and not put you on hold is impossible!!! Will not be back or recommend them to anyone! read more

Man if you need to buy something do not bother these people are a joke! Oh remember you need to drive up in something that screams MONEY before the will get up off their lazy butts to even consider you a prospect. So remember people when your ready to shell out money do not come here they do not care! You will probably have better luck at at department store than here! read more

I bought a new Ram 1500 from Rockwall Chrysler Jeep Ram and they suggested Car Toys could removed my Amateur Radio Equipment from my old vehicle and install all of it properly in my new Ram. I have used Car Toys before in Denton and they did the job professionally without any damage. The Rockwall store burned out my radios by miss handling them during the install. I contacted the Rockwall dealer with the estimate I received from a Professional Amateur Radio Dealer. The Rockwall Car Toys promised they would call me but never did. I called them back a week later only to learn from the manager that he said corporate will not pay for the damage. I am a Combat Disabled Vietnam Veteran and a widower. Car Toys Rockwall thinks they can get away with not paying for the damage the caused because of my age and disability they have another thing coming! read more

I went back into this place because of my stereo not working. They installed it about a year or year and a half ago , I took my truck back into him and they looked at it that day, figured out that it was the stereo and replaced it with a upgraded stereo. Now my stereo place even louder and is much slicker than before. Somebody up there has changed something now they're extremely helpful ! Now I would recommend this to my friends. read more

Went to the one in Rockwall to have a remote start put in my girlfriends car. Took twice as long as the 1 1/2 hour I was told. Everything seems to work but now there's a rattle in dash they can't seem to fix. Customer service needs improvement. They seemed to give great service if you're gonna spend thousands in there but if it's just a few hundred you're not too important read more

These guys were awesome! Got there after 5, bought a stereo system, got a free back up camera, they did great job on the installation . It looks like it came from the factory. Everything works great. I would recommend them to anyone. read more

First off, we went in expecting to buy a stereo touch screen for the car. We expected to spend no more than a grand on the product. We left spending much much more for every we got, and we feel completely satisfied! Darren was our salesperson. He was incredibly knowledgeable, polite, and patient while teaching us about the ins and outs of the stereo industry. After we ordered everything, Jeff took over. His work is impeccable! He's so friendly to be around and works really fast with a tenacity that you rarely see in car related shops. His work is clean and concise. The way car modifications should be. It was such a positive experience working with these two men in this Rockwall location. The one downside - they didn't have the first stereo we wanted in stock. No bingo though, the salesmen just helped us upgrade. :) read more

If I could give more stars I would!! Outstanding customer care that went above and beyond what I expected of them. (Forgive me if I get the names wrong) Jeff and Jarod were both excellent in their jobs and knowledge! I came in with my 2010 Ford Edge that had recently been abused by my kids and had been neglected over the years. Jeff and I talked, and he guaranteed I would have my car cleaner than I would imagine before they closed. The total interior job took approx. 2 hours, but I could have never accomplished the same in 6-24 hours. AMAZING results. I cannot give these guys enough credit as the entire crew there was amazing. If you're in the Rockwall area, do not hesitate to go to these guys first. Hacienda refused to see me before 3:30 and these guys rose to the occasion. Hats off to 'em! Thanks guys! I'll most definitely return! read more

Always good experience with them great price never takes long for installation friendly ppl

After dealing w/ my 2011 Chevy since the date of purchase.. And installing the best equipment based on their recommendation and spending thousands of dollars.. And after 5 sets of back speakers and up grades on 3 of them... There answer to the problem is sorry not under warranty! And not to mention the several times I dropped it off for wiring issues... SO anyone looking to buy anything there, Don't! This place is a joke and installer's don't know what there doing apparently! This will not be the only forum I voice my complaint on!!!!! read more

I have bought several items from this car toys in rockwall and have had great service every time. But today was the best service. The guys up there took care of a radio issue for me, not only did they get me right in as a walk in but they didn't charge me at all! Now that's good customer service, thank you car toys! read more

Never coming back to this place again. Had them do an install for my stereo and subs, brought them all the equipment and harnesses they needed the only think I didn't have was the steering wheel control module. $700 and some odd dollars lager I pick up my car and get it home overall I was relatively pleased with things that was until I noticed my steering wheel controls didn't work. Took the car back up there and calmly asked to speak with the manager. Maybe there was an oversight or maybe it was forgotten I didn't know and I get life happens and mistakes can be made. Talked with the manager and he told me that there was nothing they could do but he would be happy to charge me another $150 to install my controls. After trying to reason with him and showing my receipt for all the work done he basically told me that it was tough luck for me. I was outraged by this because what the hell did I just spend $700 on? Didn't get the work I had paid for so now I found Dallas Pro Audio & Tint and garland and Omar is taking care of my car for me now. read more

I came in and bought an after market iPhone connector and had it installed in my new car. Jeff, the installer, worked and worked and we finally got it fixed, or so I thought. I got home and the phone would not connect. So I'm back today and getting a brand new radio installed for free because Jeff is awesome and so is the store manager. I've been here two days in a row and the reason they may act out of sorts on the phone is because this place is ALWAYS busy. I could not be more satisfied. read more

Recently I purchased a Groupon for a small SUV and two weeks ago i took my car in to have the interior detailed. I was told to bring it in at 10AM and pick it up at 7PM. Before I left my car, I asked many questions on how and what would be done just so I understood to prevent disappointment when I picked the car up that evening. During the conversation I specifically mentioned that if there was anything at all that the Groupon didn't cover to please call me and I would give the OK to clean. Not one call all day so I thought that I was good to go. Picked up the car at night so all I really noticed were the carpets. They looked great from what I could tell in the lighting so of course I was excited to see how great it was going to look in the daylight. Well, needless to say...I was sorely disappointed. While the carpets did look like they were cleaned, there wasn't much effort put into anything else. My headliner and visors weren't touched, my seat belts weren't touched nor was the center console or the little details like the insides of the door handles. I realize that I did purchase the detailing on a Groupon but come on! I'm now fully convinced that when you do use a coupon of any kind that you also get the discounted effort. I spent a better part of my afternoon during this last weekend cleaning what they did not...and in the process...realized that they ALSO did not clean my leather seats....Yea, def NOT worth the $89 that I spent and if I had paid full price, I would be demanding my money back. A rep from the location did call me and ask if I was satisfied and when I told him what wasn't done, he told me that he would look into it and call me back. I'm still waiting for that call. read more