I was a bit concerned with I saw the 2 stars, however I had such a wonderful experience, that I thought I would share, and I have never left a review for anything....ever!
Our 18 yo son broke down after a day of bass fishing in the Butler Chain of Lakes area of Orlando...65 miles away from home! He was by himself, so as a Mom I was worried, as I am not familiar with the area. One of the Axel bolts on the boat trailer broke, and the entire 8000+lbs of the boat was now resting on the wheel wells and tires and the boat had shifted. I believe the drivers name was Robert or Roberto, and he was amazing! He was very knowlegable, professional and patient. This was no easy feat due to where the boat was (on the side of a very busy road) and the traffic during rush hour. He took great care in getting the boat on and off the trailer, spending over an hour getting the boat/trailer off the flat bed, after the 90 minute drive. I would definitely use them again....although I hope to not need too!
And on a side note.....our son is a Type 1 Diabetic, Insulin dependent....I was worried because his BS had been on the low side all day, and he was down to his last gator aid, as the snacks and sandwiches he had packed for fishing had been eaten earlier in the day. When they told me it may be a bit more time then they originally had planned, I asked them if there was any way the driver could stop on the way, and get him a drink, as I was concerned that his BS would again drop since they had such a long drive. They said "Absolutely". The dispatch person, put me on hold, called the driver and found out that they were actually much closer then they originally thought, so it was not necessary, however their willingness to ease this mommas worry was appreciated.
Thank you again, The Car Store!
Tracey Scharf
DeLeon Springs, FL. read more