My car was turning heads with its screeching noises and we weren't familiar with mechanics in this…read morearea.. My brother told me we could trust Walter so took our car here. Will be our new go-to.

United Mechanics…read more When it comes to the people, they're generally friendly. Currently, there are two mechanics who are fluent in English. However, there's some uncertainty about how long they'll stick around, given the owner's stance towards differing opinions. The shop has seen a fair bit of turnover in staff since it started. I was the seventh Service Advisor, and from what I've gathered, about twenty mechanics have come and gone. Unfortunately, the owner isn't particularly skilled at building professional relationships, mechanics, business, and doesn't seem to have much confidence in the American staff. There have been instances of dismissals, like one involving a mechanic who needed to attend to a family matter. Additionally, mechanics have been let go for minor slip-ups, like an oil cap incident, even when they promptly fixed the issue. On the flip side, some mechanics who've caused significant damage to customer vehicles have been kept on because they're more budget-friendly and speak the right language. It's important to note that everyone at United Mechanics seems to be good-hearted. However, when things don't align with the owner's thoughts, personnel changes tend to happen. The owner believes he provides top-notch service and charges $163.89 in labor while providing barely adequate service to all customers. There have been instances where staff have inadvertently caused damage to vehicles. In these cases, Service Advisors are instructed to manage customer expectations by attributing delays to unforeseen circumstances. It's worth noting that there's only one mechanic with advanced diagnostic skills, and he often gets pulled away from his work to fix the mistakes of another mechanic he struggles to communicate with. In addition to these personnel matters, there's a noteworthy issue with the equipment in the shop. There's a noticeable lack of specialized machinery, like transmission flush units, which affects their ability to carry out thorough transmission maintenance. This could potentially impact the overall quality of service. Moreover, there's a crucial shortage in a proper lift system designed for accurate wheel alignments. This shortage not only hampers the shop's ability to carry out precise alignment procedures, but it also raises concerns about the effectiveness of their services in ensuring optimal vehicle performance. Lastly, they're using subpar yellow hard plastic air lines. While they're cost-effective, they carry the risk of accidentally scratching and damaging customer vehicles during service. This falls short of the level of care and attention to detail expected in a professional automotive shop. These equipment limitations, combined with the personnel challenges, highlight potential difficulties in maintaining the highest standards of service quality and precision at United Mechanics. Addressing these issues is crucial for the long-term success and reputation of the establishment. The owner wonders why his business is slow yet consistently does not take the advice he asks for from his staff. I wish him the best of luck in building his business and hopefully he understands how to treat people and do quality work for his customers. However I would not bring my vehicles to this location for work. I tried to battle the inadequate service from the inside. And I provided the best customer service that I could in my short time at this establishment. If you need anything as far as transmission work goes I would use Superior Transmissions, Trans Tech, or Advance Transmissions.

I have been getting all my repairs from Gomez for over a decade, him and his staff do great work…read moreand are very friendly.

Franklin, Gomez, and Alex provided amazing customer service! I had a check engine light come on,…read moreand they were able to diagnose and fix the issue in about 45 minutes. While I was waiting, I noticed they also do paint and body work. I ended up having them repaint one of the doors on my F-150, and they had it looking beautiful again in just one day! I highly recommend these guys and will definitely be coming back. They're military-friendly, straightforward, and honest--no BS, no funny business, and 100% communication from start to finish. Great work and great people!

Looking for a reliable, honest, local auto repair shop in the Dale City/Woodbridge area? This is…read moreit. Quality work, fair prices, prompt service. Shop staff take the time to show you the issues identified, proposed fixes, and up front pricing. You'll be greeted at the desk or on the phone with polite welcomes and knowledgeable responses to your questions. If you wait for the repair work, (rather than drop off), you'll be treated to some visits from their dogs who are super sweet and love to be rubbed behind the ears.

I brought my vehicle to this business for multiple repairs and paid for the services performed;…read more2,800.00-ish. Although the vehicle initially appeared to be fixed, it broke down again within a day. When I returned seeking resolution of the recurring issues, I was not provided with professional customer service. Instead, I was subjected to an alarming and hostile confrontation. Brian approached me within inches of my face, repeatedly calling me a "bitch" and a "whore," and making the statement, "I will hunt you down." I consider these comments unacceptable, intimidating, and wholly inconsistent with the standard of conduct customers should expect from any business. I also witnessed another customer, an African American couple, being turned away after raising concerns regarding their own vehicle working for a couple of days then, Not. While their interaction did not escalate to the level of threats and verbal abuse that I experienced, the treatment they received appeared similarly dismissive. I am posting this review to document my experience and to provide an accurate account of what occurred. I hope the business chooses to address both the unresolved repair concerns and the conduct of its employee. My preferred resolution is reimbursement of any defective work as appropriate, and acknowledgment that threatening or abusive behavior toward customers will not be tolerated. This review will be updated as the matter progresses, whether the business elects to resolve it voluntarily or it is resolved through legal channels. Customers deserve competent repairs, professional communication, and a safe environment in which to address concerns about services they have paid for.

Great owner and service team. Convenient location…read more Shop is kept clean and tidy. I wish the Honda dealership service department down the road would be as honest, reliable, reasonably priced, efficient, accountable, skilled, and fun to service my vehicle as My Tech Automotive.

Replaced the control arm and did an alignment on my Toyota Camry. The staff was nice and…read moreprofessional. The service was done on time and at a fair price. They checked the vehicle over and took care of some small issues at no charge. It was a good experience and I will take my vehicles to them again.

I've been going to 1 Performance for over a decade for all my family's cars. They're honest and do…read moregood work. My son is a mechanic and he's told me this is the only place to take my cars when he's not visiting and can do it himself. They get the job done, they charge a fair price, and they're honest about what they can and can't do, which is especially important to me.

Great customer service, very knowledgeable and great price I would definitely recommend them. Very…read morehonest and fast work

This shop has well knowledgable team players. Brought in my X6 for programming and they clearly…read moreidentified exactly how to proceed. Very professional too. Ill be referring family and friends here!!!

I took my car in for an emissions inspection a few months ago. Everything went well. Took the car…read moreto the shop, waited a few hours, paid the bill and was on my way. A few weeks ago I brought my car in for an oil change. Same as before - took the car to the shop, waited a few hours, paid the bill and was on my way. Review your owner's manual to see what kind of service you need. Make an appointment and let him know what work you need to get done. He was honest twice. He won't try to upsell you or play any games. He's open Monday through Friday during the daytime. If you have to take some time off to have your car serviced, do it. I believe that it is well worth it.

We've been bringing our vehicles to Stan Rollison's Automotive Service for more than 8 years, and…read morewe truly can't recommend them enough. Rick and Elizabeth are the kind of people you hope to find in the auto repair world -- honest, trustworthy, and genuinely committed to their customers. They never try to upsell or push unnecessary services. If something doesn't need to be done, they'll tell you straight. That kind of integrity is rare and exactly why we've trusted them for everything from routine maintenance to major repairs. Their work is always top-notch and backed by a guarantee. We're moving soon, and honestly, one of the things we dread the most is having to find a new mechanic. Shops like Stan Rollison's are one in a million. Thank you, Rick and Elizabeth, for years of excellent service -- we're going to miss you!

This is my first experience with Stan Rollins, and I'm disappointed with how an ongoing concern has…read morebeen handled. Since receiving my vehicle back after repairs in August of last year, I've experienced intermittent starting problems that I never had before. More than a year later, the issue remains unresolved. I've provided videos, confirmed warranty coverage for the installed part, and brought the vehicle back. Staff witnessed the starting problem when I arrived and acknowledged that it happened again during testing. However, I was later told they couldn't consistently recreate it, so no resolution was provided. I understand intermittent problems can be difficult to diagnose. However, I've explained that my vehicle sometimes sits unused for several days. Starting it every day doesn't reflect the conditions under which I experience the problem. I shouldn't need to start my vehicle daily just to rely on it. Before dropping it off again today, it took nearly five minutes to get it started. This has become stressful, especially when I'm left waiting after medical appointments. I'm hoping this visit leads to thorough testing under the conditions I've described, clear communication, and a lasting resolution. I want to feel that my concerns and the problem staff have already witnessed are being taken seriously.

The staff was very accommodating and professional. I was kept updated on all the details and the…read moreprogress of my repairs. Thanks Marie Ellen for answering all my questions!

Went in for a quick state inspection and was in and out very quickly. Everything went well, no…read moreissues with paying or with service, just smooth sailing.