My Grandma used Tire Tread services recently. She has been a loyal customer for the past 40+ years,…read moreand I have never once heard her complain about how they treated her before this most recent visit. I am not sure who "Danny" is that works there, but he embarrassed my sweet Grandma so unacceptably on multiple occasions, I would be surprised if she ever felt comfortable or safe using their services again. He tried to take advantage of her by quoting her over $800 for a $250 auto part. When she tried to question it and advocate for herself, he put her on blast and argued with her, causing a scene in front of multiple other customers. Now, I don't typically give negative reviews, I love supporting local businesses, but when I hear that an innocent person was taken advantage of by a supposedly "specialized professional", I find it severely disconcerting. We are supposed to be able to trust these individuals to take care of our loved ones by providing the best care possible for their automobiles and make them safe and reliable to drive. At the very least, I would have expected my Grandma to have been treated respectfully and professionally. I was shocked to hear otherwise. I won't encourage others to avoid this business just because my Grandma was victimized by a single employee, but I do hope that a certain level of accountability will be maintained within their staff moving forward.

These guys are top notch. Ordered a new lawn tractor tire and got a call the next day it was in…read more Dropped off the flat and waiting an hour got a call it was ready for pickup. This is my new Tire shop.

I was traveling through Virginia and staying in Fredricksburg for a night and I saw there was a…read moreFirestone shop three minutes from my hotel. This local Firestone had good reviews, so I made an appointment on the app for four services to be done the next morning. On my arrival, I identified myself and requested the four services. Two hours later, my car was ready and we continued on our six hour ride home. Later in the afternoon we stopped in Baltimore for gas and that's when I noticed an annoying scratch on the rim closest to the fuel filler cap. This scratch appeared 3-4 weeks ago and I don't know how it happened, but it bugs me because I see it every time I gas up. But now seeing that scratch on the same wheel location as before I got the tire rotation means that the Firestone mechanic failed to rotate that wheel. I was furious. I called the shop and spoke with Mark, the manager on duty. I explained the situation and how his mechanic didn't rotate my tires. But did he rotate or not rotate the other side?? Mark looked over my work order and saw how the original service advisor noted the tire rotation from my app request, but he didn't request the service to be performed. He acknowledge the failure, owned up to the failure and repeatedly apologized. He wanted me to come back so they could perform the work, but as mentioned earlier, I live six hours away. Also, FWIW, I have "lifetime" alignment, rotation and balancing, so there was no direct financial loss to me. Mark expertly defused my anger. Instead of BSing me, he owned up to the mistake and wanted to fix it. I understand that mistakes happen. I appreciate his honesty and the way he handled me as a poorly serviced customer. For that reason, this Firestone gets five stars from me.

I had a horrible experience at Firestone this afternoon. I was helped by an older woman with gray…read morehair, and honestly, I would've been better off going to the younger male employee next to her. From the start, she came across as very dismissive and showed little concern for the issue I was having. I understand that my problem isn't her problem and may not have seemed important to her, but basic customer service and professionalism go a long way. I came in because I had a nail in my tire, and after I explained the situation, her attitude toward both my mom and me felt cold and disrespectful. I wouldn't describe her as aggressive, but she was definitely impolite and made us feel like she didn't want our business. As someone who also works at a front desk, I know how important it is to treat customers with respect, even during busy or stressful moments. I would never speak to a customer the way she spoke to us. I should've walked away and taken my business elsewhere, but I didn't. I've used Firestone in the past and never had an issue, but after this experience, I'll definitely be taking my car somewhere else in the future.

Great place to take your car Quality work Tripp is class A mechanic . Everybody in the front is…read morealso great and they do give discounts to seniors , military, and first responders

Called spoke with Trevor, described what was needed and was advised they couldn't get to it that…read moreday but first thing the next morning. We took my car and left it for the next day. They actually were able to get to it for diagnostic and they called before close of business. They were very accommodating with my schedule with some hiccups on my end but they were able to get my car fixed the very next day before noon. (The most immediate need) I will be taking my car back to them for the other repairs needed.

Excellent service. Knowledgeable and honest and Fast!! Very friendly crew and very resourceful in…read moreorder to find parts for old cars.

Amazing service! They were able to schedule me at the last minute and the wait was not long at…read moreall. Amy was very professional and courtesy and the mechanics answered my questions with ease. I would highly recommend this shop!

Nelson and Carlos are great to work with. They work on my fleet of vehicles and have done several…read moreproject rebuilds for my older Ford OBS. Couldn't recommend any place any more then these guys

Once again, I've received exceptional service at MJ Auto Repair. Extremely professional, as well…read moreas considerate of my time. Received new brake pads, rotors, replaced a light bulb, and even got my State Emissions and Inspections done -- all for a very reasonable price. Very trustworthy establishment, and I will continue to drive from Spotsylvania, VA, to receive service for each of my vehicles in the future.

Not enough words to express the quality of service we received today. Was on an 8 hour road trip…read moreand had a sudden issue with our car and happened across MJ Auto Repair by chance as we were in need of IMMEDIATE engine service. Not only were they able to help us fix the car, but the kindness and hospitality that they showed us was unlike anything I've experienced before. 2 hours later, with a shared vehicle to grab some lunch and a reasonable price out the door.... we were back on our way. 100% recommend.

I so much wanted to support this business, not only because it's a small business but because I…read morefelt I could trust the owners of Crown Auto. I first made contact with Crown Auto when my vehicle developed an interior cabin leak. The owner suggested it may be due to a clogged sunroof drain tube which he cleared using an air pump at no charge. Granted, the process took less than 5 minutes. So when I took my vehicle to AAA car care in Fredericksburg for an inspection only to receive a quote for $1,970 in repairs, I returned to Crown Auto with the expectation that not only would it would cost less, but that I was dealing with a honest and trusted business. Boy! Was I in for a rude awakening!!! Crown Auto initially charged me $1,700 for LESS THAN HALF of the expensive repairs AAA was going to do. AAA was going to replace the two front headlights ($985), spark plugs, front and rear engine mount, a missing exhaust bolt, brake system service, and a 1 year alignment warranty. I only had Crown Auto work on the front and rear exhaust mount, exhaust bolt, and brake system service. Crown Auto kept my vehicle overnight even though the work took less than 2 hours (I took my vehicle in at 12PM, Crown Auto called me around 4PM with a quote. Crown Auto said nothing about keeping my vehicle overnight! When I did not hear from them at 5PM, I called and it went to voicemail, so I left a message. When I called again around 11AM then next day since no one bothered to return my call, I was told that my vehicle was ready). Crown Auto charged me $830 for 2 hours of labor and $100 in shop fees. AAA's shop fees were only $40 and labor cost was $1,150 even though AAA would have spent 2 hours or more replacing just the headlights. Added to all of this, Crown Auto is no AAA in terms of environment, amenities and location.

Can't express how awesome and amazing Jesse and his wife are at Crown Auto. Jesse has helped us in…read moreso many issues with our one vehicle and was never overpriced. They are straight up and honest and won't have you have more done than you need. If you ever need a mechanic, this one is for you!