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    Car Concepts

    1.0 (5 reviews)
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    1 month ago

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    10 months ago

    I have dropped a two thousand dollar payment and the car only lasted two weeks. I will be contacting the news.

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    2 years ago

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    8 years ago

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    6 years ago

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    Navy Federal Credit Union

    Navy Federal Credit Union

    (15 reviews)

    Unbelievable Disrespect and Horrible Customer Service - Avoid at All Costs!…read more After over 25+ years of loyal business, Navy Federal has shown me the coldest, most heartless betrayal in my time of need. I trusted them with financing five of my vehicles - including my 2018 Ram - and when that truck was stolen, I turned to them for a loan to replace it. What do they do in return? Make my life a living nightmare. I call to check on the status of my loan, only to be told that I need to provide the title for my wife's van purchased in September 2024. Why? Because apparently, that was a "condition" added to the loan agreement. So, I wasted an entire day getting her van inspected and jumping through every bureaucratic hoop necessary to release the title - only to be told that it'll take 3-4 weeks to get it in the mail from my state. The situation gets worse. With my truck stolen, rental coverage expired and having to pay day to day for that rental car out of pocket, I asked Navy Federal to release the loan, explaining my entire desperate situation. Their response? "No, we won't release the loan under those circumstances." After 25+ years, they refused to help me in my time of true need. At that point, I lost it. I made it clear and in the most abrasive ways expressed that I no longer needed Navy Federal explaining that I don't need Navy Federal, I had chose them. After two decades of loyalty, I am moving on. Thank you for not helping me, and GFY!

    I deposited my payroll check from the post office on April 15 2025 and it is still not available in…read morethe bank. It took 2 weeks last time. I get paid every 2 weeks and they hold my check at the cu for another 2 weeks. Worst cu ever

    Town & Country Ford of Nashville

    Town & Country Ford of Nashville

    (103 reviews)

    Town & Country Ford is the most inept repair shop I've ever been to. I brought my car in because…read morethe tail light switch was faulty. They charged me $129 just to look at it and then another $125 to replace the part plus the $66.70 for the part. I go to get in the car start up. Now I have no air conditioner My front windows don't work. I bring it up to the manager they said they'll fix it and look at it. One day goes by they hadn't touched the car. The second day it goes by and they call me up first thing in the morning and say your car is fine I go in and they just said it worked when we started it so you don't know what you're talking about. Take a video. How do you take a video of AC not working? I understand the window they can see me press down. The issue is that their service manager was there the day it happened and saw that everything was not working. So I should not have to take a video because they saw it with their own eyes. Basically what they were saying get out out of here if something happens come back and will do nothing again but charge you $129 to look at your car. She actually told me I could put the fob down and she charged me $129. She was rude obnoxious and didn't listen to reason whatsoever. She had her it didn't work for us so we can't do anything about it. But it didn't work when you had possession of the car so you should've fixed it then. They have major issues. Will never go back there again no matter what. I recommend that no one ever goes back to that place for service. And I hope that no one ever buys a car from them again. That place needs to go out of business.

    I had a TERRIBLE experience at Town/Country Ford in Madison, TN. Here's why:…read more1) They charged 3480.00 to install a 150.00 water pump on my 2017 Ford Escape! I was forced to go to a dealership because they had the tools to do the job, which my local car repair did not. 2) When I wanted to get a detailed summary of why the cost was so much, I could not get anyone to talk to me or call me back soon. They put me on hold, they sent me to voice mail, finally a store manager came on the line and got on to ME for being upset because their was only one man working the service line and I should just be more patient (he implied the patience I should have). It is hard to be patient when you've just been told your repair would be 3480.00 with NO understanding of why! 3) Anyone who is not in the know about car repairs at the dealership must be given a heads up about what they charge for labor: approx. 295.00/hour! This is common courtesy! 4) I was so upset the man who was running the service line (by himself) said they would give me something off. When I got there to pick up my car, the cashier knew nothing about this promise. Again, I was upset at the poor treatment. Also, I see a sign that says "a 3% charge for any debit or credit card used, 3.00 for every 100.00." Again, a hardship, since when does a company with big repair costs ask their customers to pay extra just to use a credit/debit card? I ended up getting a 10% discount, because I demanded they make good on what I was told. This was helpful for sure, but I wondered at why I had to be put through all the stress and high costs in order to get 10% off. If you come to this business, be ready for a huge bill and lots of stress.

    Car Concepts - car_dealers - Updated October 2026

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