Cancel

    Open app

    Search

    CarMax

    3.2 (55 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

    Services - CarMax

    Car buyers

    CarMax Photos

    You might also consider

    Recommended Reviews - CarMax

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Kristin J.

    Had such an amazing car buying experience here. Levi was my salesperson and he was helpful, patient and knowledgeable. I really appreciated how laid back everyone was and I did not feel pressured in the slightest. They buy cars in excellent condition so I fell in love with the first one I seriously looked at and test drove it. Upon deciding to move forward with the application process, the approval only took a minute and then we began the seamless process of document uploading and signing. I was able to drive off the lot same day and I really appreciated that they filled my gas tank and ensured my car was immaculate. Highly recommend buying here if you hate the typical predatory practices of other car dealerships.

    Sable, my beauty
    Tina B.

    I am absolutely blown away by the poor customer service in the "service department". I am a return customer to Carmax (2 successful, happy purchases in California) but this here is the absolute worst! I purchased what has been my dream car and the dream is now a nightmare. I'm holding on to hope that the Madison TN team can redeem my faith in Carmax but it's unlikely. As I sit here for the second time today simply to have my car fixed, I'm disappointed by the lack of urgency when it comes to taking care of something that should have been done two weeks ago. I will post an update when I return this loaner and my car is actually repaired.

    I leave this review because I filled out a survey explaining my experience and requested a call back. If Car Max had actually called me back then this could have been resolved and not shared on social media. But, like so many other companies, requesting reviews prematurely, they will get this. I hope it helps other consumers to be wary. My wife and I shipped a car to TN from NC ($250),test drove it, and meticulously inspected it. After two days of procuring finances from another lender we came in at 6pm and didn't finish paperwork till 8pm (saved 4.5% in finance interest rates!). Being dark we drove the new car 2 miles to our home. In the driveway I noticed the roof rack had been bashed in and seriously damaged. I immediately drove it back and they said "we don't know how this happened, we'll get it fixed". So by deductive reasoning, the only explanation, an employee took our new car through their parking lot drop arm barrier and damaged the vehicle. At this point an incident should have been reported to a supervisor. May have been! But security cameras would show exactly what happened, regardless. The repair date has been set for two weeks out for what they say is a one hour repair. They don't seem to want to hustle any and make things right. As I mentioned, they haven't even called despite my complaints. So here's my warning; the process may be fast, easy, and they will communicate non stop until you buy a vehicle, but once they have payment you will not be communicated well with, they will take weeks to repair a vehicle they damage, and they'll have no more (insert plural choice word) to give about you as a client. Also their finance interest rates are absurd and you should look elsewhere for lending.

    Brittany M.

    I will update if they dont fix whats wrong with my new car for free 2nd time buying from them this time wasnt as smooth as the first time ill blame their faults on covid but my first purchase was 4 stars this purchase was giving 3stars EVERYONE TRY TO FINANCE THRU UR CREDIT UNION VS CARMAX

    Maricela R.

    They didn't have a very large inventory me and my husband were slightly disappointed because we came in today in search of a car had the cash in hand that we needed to put as a down payment and every single car that they did have in the lot was either already sold or pending and there was only less than a handful of cars that weren't pending or sold that were available and they were none of the cars that we wanted and then when we finally found one car that we were interested in the end cause the car was all scuffed up and dirty in the inside even though they said they had just cleaned it and when we asked well can you guys re-clean it if we purchase it because there was still crumbs on the floor and some stains in the cupholder as if juice was spilled and the salesman said no there was nothing they can do because they already cleaned it and it is a as his card so I was slightly disappointed in that hopefully next time if we do choose going with them again they have better inventory

    See all

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of D R.
    0
    1
    0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0
    Photo of Tina B.
    140
    25
    21

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 1

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of F. N.
    24
    22
    5

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of CarMax T.

    CarMax T.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Bryan H.
    86
    19
    14

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dan D.
    19
    2
    0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - CarMax

    Review Highlights - CarMax

    We ended up with a newer, better car than we thought we could afford (2010 Kia Soul) which we love!

    Mentioned in 3 reviews

    Read more highlights

    You might also consider

    Enterprise Car Sales

    Enterprise Car Sales

    (19 reviews)

    You should literally never, EVER purchase a car here. Especially if you're in desperate need of a…read morecar, because they will salivate. It's my fault that I didn't take my time with this, but these predators sold me a car with a backup camera that does not beep when you are getting close to something, and a lock system that does not sound the horn when I lock the car. Upon further inspection, I found a hole in the driver's side floorboard. My trunk opens even when the car is locked and I have to simply hope no stranger discovers it. They have smooth, fast talking people in there that signed me up for every unnecessary service that comes out of my car note so now I'm paying hundreds and hundreds of dollars a month with about $98 total going to my actual balance. This car is literally impossible to pay off, and I'm thinking about driving into their front window and doing a tuck roll out the car before it hits and leaving it there. Just kidding, of course. But, that's how frustrating it is knowing that they got me. Once again, my fault for not doing my due diligence. But I do want to warn anybody else who may see this as a viable option. Go anywhere but here. They have you ring a gong when your purchase is complete- that is the Gong of Death.

    This was without a doubt the easiest purchase of a car ever!!! Dawson was so very helpful and it…read morewas a stress free purchase! If you're looking for a great buying experience Dawson is your man!

    Buy & Tow Wrecker Service

    Buy & Tow Wrecker Service

    (4 reviews)

    ***** seller beware, lieing conartist *****…read more I called these guys to pick up my burnt out truck. The "owner" told me he would get it with in the hour and pay me $200 for it. This was at 12:00 on a saturday. After a 2 hour wait the driver called me and apologized saying that it was a bit "choppy" out was how he stated it and he would be here in another 30 mins. 45 mins later I got another call saying it would be another 10 - 15 mins until his arrival. Now 3 hours in to this fiasco, the driver arrived and looked at the truck. After stating that he wouldn't do 200 that was told to me and could only go to 150 I asked to speak to the owner who argued with me over the phone about the relivence of the truck in today's market. Scrap value alone on this truck is 500 or so just for the weight. After arguing with him I spoke with my wife and we decided to just take the 150 for it and be done with it. The owner of this business has shameful morals to his customers and his word means nothing. All in all if you use these guys just be wary that your are not going to get what was promised to you and it's going to take much more time to get the little they offered. All in all I would say the truck driver was courteous and easy going to deal with but the business as a whole is a waste of your time. Dont do it.

    Worked directly with Larry. He was excellent! He picked my car up and took it to my mechanic. Great…read moreservice - very easy to work with. Highly recommend!

    Serra Chevrolet Buick GMC - The 2026 Corvette ZR1X redefines American hypercar styling with widebody sculpting, forged carbon accents, and active aerodynamics.

    Serra Chevrolet Buick GMC

    (120 reviews)

    Loved working with Mark! My service advisor Kim and my father recommended Mark to my husband and I…read morewhen we were looking to trade in for a new GMC Terrain in January 2026. Mark was friendly, knowledgeable, and made the entire process wonderful. After we purchased the Terrain, my mom bought a vehicle from Mark as well! Will definitely go back to Mark if we are purchasing another vehicle in the future! I have also been a customer of Serra since 2022. Kim has been my service advisor since 2022, and she always takes care of my vehicles with great customer service. Highly recommend!

    For service department only, we have not and probably will not purchase a car here…read more We had an older car (blue books at 3k) with power issues which had a code pop up. After spending $900+ they said it was fixed. Approximately a week later, same code, same problem. The technician who helped us the first time no longer works there. The new service person quoted $3k to fix it. They wanted to charge us for "diagnosis" but kindly waived the fee since we had already paid for it once before. Maybe its the car, but my spidey senses were telling me this was not the place for us. Our other car is a Toyota and their service department has been pretty epic, so I have to go with my gut. I don't think I would recommend this place for repairs. So if you know a good mechanic, let me know! I still have two more chevys that will need service soon.

    Cash 4 Junk Cars 615

    Cash 4 Junk Cars 615

    (2 reviews)

    Amazing service, I had a vehicle I wanted to get rid of and they took care of it quick. They were…read moreflexible and accommodating with the pickup time, they were helpful and answered any question through call or text quickly. I got the money transferred to my bank account not even an hour after pick up. Talisha on the review below gotta put that pipe down. You got a shitbox you don't want to fix? Call James, he's your guy.

    IF I COULD GIVE ZERO STARS I WOULD. I bought my vehicle from James. Besides the fact that he sold…read moreme a lemon that has broke down every other month since the day I purchased it he also sold me a dangerous vehicle. Not even having brake pads on one side causing my brakes to go out on the interstate and nearly wrecking at high speeds. My mechanic exact quote was "you were sold a death trap". Then when I confronted James about the situation his response was "You should stick both your hands up your pussy and clap them together you fat ass bitch" exact quotes. Because He didn't understand why I was calling him a year later. A YEAR?!?!? A vehicle should last longer than a year buddy also, the vehicle didn't last a year. It lasted one month before it was broken down for three and I poured 2000 dollars into it. Then it runs for another month and breaks down again and I pour more money into fixing it and then a couple months down the road it breaks down AGAIN. And then I almost wreck and kill myself because out of NO WHERE my brakes finally give out due to only having brake pads on one side in the front and none in the back. It's a wonder I didn't wreck and seriously get myself or anyone else. Seeing as how the car has been running as much as it has been broken down the brakes probably would have given out sooner but here I am. On top of selling me a full blown PIECE OF CRAP or as my mechanic called it a DEATH TRAP. He wasn't apologetic, helpful or at the very least nice. He talked to me like I'm a fucking dog. I will share this post tagged with this company on every social media possible and make sure everyone knows what kind of people work at this establishment.

    CarMax - usedcardealers - Updated May 2026

    Loading...
    Loading...
    Loading...