First, this review is an HONEST ACCOUNT of my experience with this company and my knowledge of the business from the point of view of the buyer. MY OPINION IS NOT FOR SALE. As I was reading these bad reviews, it was truly frustrating. So many of the problems people have written about were THEIR OWN mistakes. 1. When looking at online pricing, read EVERYTHING written on the website and in the terms of service that might impact the price. If they say the price may change if you don't finance with them, then expect a higher price. 2. Tell them before you buy that you want to take it to YOUR mechanic to look over. That is standard in the used auto business. If they say no, leave. 3. Warranties are only as good as the people offering them. I never buy a warranty. A car purchase is a major investment. Why wouldn't you do a Carfax to see how many people have owned the car or if it's been in an accident? Why wouldn't you, if at all possible, not contact the previous owner? Sometimes that is not an option, but sometimes it is. 4. Establish your budget before you go and hold to it no matter what a dealership person says. If they talk you into something you end up regretting, that is your own dang fault. 5. Most of all, NEVER fall in love with a vehicle. You ALWAYS have to be willing to walk off the lot. Negotiate the price you want, give them your budget, and if they cannot meet it, then leave. 6. The responsibility to get the deal you want is SQUARELY ON YOUR SHOULDERS. If you go to buy a vehicle and you are unprepared, then you must take responsibility for your mistakes. 7. NEVER spend hours at a car dealership sitting in a lobby or waiting on some manager. YOU are the buyer. If you don't get immediate help at every stage of this experience, tell them you are taking your money somewhere else. Remember, ALL car dealerships, whether used or new, are going to try to get as much money out of you as they can. In our 35+ year marriage (at the time), my spouse and I had never had a credit card or bought anything on credit except our home. It wasn't that we had a bad credit score, we pretty much had NO credit score. These people took a chance on us and gave us a good deal on a great car, and financed it. That was about 10 years ago. It is a beautiful vehicle. I still own it and it has run beautifully ever since. I did all of the things I mentioned above and got a good deal. Our credit score is now more than 800 and we have been able to buy our forever dream home. We could have never achieved that if this dealership had not taken a chance on a couple who previously did not believe in financing things. We had always paid cash for our cars, but this was a car I wanted that was a little out of our cash price range but still fit our overall budget. Of course, there was a short battle of give and take as to be expected; I don't think they were expecting a disabled old grandmother being as tough on them in negotiations as they were on me, but we quickly fell into a comfortable relationship of mutual respect. I would buy from them again in a heartbeat. HOWEVER, I would NEVER expect them to give me anything. Any advantages or deals I want I WILL HAVE TO TAKE, and that happens by 1. being prepared, 2. doing my due diligence,, 3. having my own mechanic do a thorough check of the vehicle, and 4. sticking to my budget no matter what anyone there says. Oh, and NEVER discuss your credit score or give them ANY financial information other than your budget until you are at the point of sale. Your credit score, your salary and your financial information IS NONE OF THEIR BUSINESS until you are at the point of sale. ONLY THEN do you provide them with only what they need to complete the sale. And, NEVER provide financial info if you are paying cash. Most of all: you MUST be willing to walk away. THAT IS THE FOUNDATION ON WHICH YOUR EXPERIENCE IS BASED. Always Always ALWAYS be ready and willing to walk away. read more

I've had my Audi q8 for 4 months and since I've talked to Audi while my car is in their shop. This dealership sold me a lemon the techs at Audi told me this car has had piston issues since 40k/50k miles and when they sold it to me it had 75k. Now I'm being told the whole engine has to be replaced and it's $37,000. That's more than I paid for the car. Lol. Don't buy your cars from here. They're gonna sh!t the bed in a few months. Also when i bought the car they cleared the code for the tire pressure sensor cause it kept igniting rather than fixing the problem they just cleared codes to save themselves. I'm now out over $10k I put down on the car just to have it take a shit on me 4 months into owning it. My advice? Look elsewhere read more

I did not have a good experience I way over paid for a 2018 Dodge Ram 1500 they lied to my face directly about a oil leak they fixed one issue i was having with the truck and found out shortly after my short warranty went out that I was having a oil leak, very unprofessional service would not recommend anyone wasting there time here to experience and un honest individuals, read more

Worst car buying experience I've ever experienced. Bought a car to be delivered to me out of state. Was promised multiple delivery days and each time it would all fall through. Took over a week to receive the car. Zero communication skills from employees. I had to text or call to get updates otherwise I would never hear from them. They would promise to call or text and never received anything. Kept blaming the transport company but didn't seem to have any urgency on their side to get anything accomplished. Will not buy a car from here again. read more

Would not recommend doing business with this company. My wife and I were interested in trading our car. Before we did a credit check we wanted to get a trade in value. The woman we spoke to told us a price that we were happy with. After pulling our credit we were told another price which was $6,000 lower. For us that would not work. I can only imagine how screwed we would get if we went through with the purchase. Don't waste your time here. read more

THE BEST CAR BUYING EXPERIENCE EVER! Ask for salesman, Giovanny (Gio)!! Music City Autoplex really does work with people who have some challenging credit situations!! We orchestrated the entire deal remotely, and they delivered my vehicle at no additional cost!! They really do want to help, and they don't feed you a bunch of B.S.!! Run or call as fast you can! You will not regret it!! If I could give 100 stars I definitely would! read more

Music City Autoplex - Free Delivery! - Used Car Dealers Near Me - Madison, Tennessee

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Went here last month to purchase a car for my wife...they had a car that we were on the search for and needed to get one for her asap. When it came time to talk numbers, one of the finance guys, a big guy wearing a baseball hat backwards and flip flops on a rainy day with a bag of skittles in his hand, popping them into his mouth one by one while talking financing numbers with us, rude and unprofessional behavior, tried to scam us by selling the car (2022 Toyota Avalon hybrid) over 2k more than what they had originally advertised for at 24,887...tried to get 27k out of us. We told him to sell at the original price and he refused, and so we decided to just walk out...that' s when our sales rep, Robert Gadddy, got one of the mangers and he called us back in and we made it work. Graham Collins (finance manager) and Robert were great and professional with us, but Skittles guy, I believe his name is Zach, was dishonorable and the main scammer...his reasoning was that my wife is new with no credit built up yet so that's why he tried to overcharge (scam) us way over their advertised price even though the vehicle was not worth 27k at all! I have a 730-760 credit score and was the main financer of the vehicle so he was just trying to see if he could scam us and get more money. And another thing, I asked them to glue down the floor carpet liner as it was peeling off a little bit on the corners, or they could have at least clipped them back into place. They agreed and wrote that down on the paperwork, but guess what? They didn't even do that. They also didn't clean the exterior or interior of the car. Anyways, it's been about a month and we love the vehicle so far. It drives smooth and is great on gas, up to 44mpg, has no issues and is the color inside and out that my wife wanted. So I recommend the vehicle but would NOT recommend this dealership! These guys will try to scam you, so just be careful if you decide to purchase a vehicle from them. read more

A MUST READ This is my PERSONAL EXPERIENCE. My car salesman was BROCK.....He seemed to be a good salesman till I realized I was still sitting at the table for hours before he even asked me what car was I interested in. He was more into taking my information and paycheck stubs. He does alot of small talk, ALOT. After sitting at his table for 2 hours I asked what's taken so long, he said the manager was getting numbers. I asked why would they run anything before I even test drove but he gave me several EXCUSES . I eventually went out on the lot by myself to look at vehicles. An hour later I test drove a GMC Yukon that I wanted. We get back to the lot FRANK comes and give me the numbers but I said no because it was too high. After that we(BROCK,FRANK AND MYSELF) went back on the lot and they BOTH kept trying to put me in something I DID NOT WANT. After saying no enough times I decided to get my things and leave. That's when FRANK went into some office and came back with an amount that was more affordable. I thought this was an okay deal till I got home and looked over my contract MUSIC CITY AUTOPLEX charged me a different price from what was advertised for the truck(ONLINE PRICE AND MY CONTRACT IN PICS) MY LENDER REQUESTED $2000.00 down BUT MUSIC CITY AUTOPLEX TOLD ME $3000.00)( LENDER DOCUMENTS INCLUDED) MUSIC CITY AUTOPLEX charged me sales tax and they wasn't supposed because I came from out of state to purchase vehicle. I told BROCK that they shouldn't have and clearly they did. I received a check for the refund a month later).(PIC BELOW) The following Monday after purchasing my vehicle that Friday I called and spoke with BROCK and bought everything to his attention but he seemed not to understand and then the finance manger CODY got on the phone. I also explained to him about the issues and he had SEVERAL EXCUSES as to why the price was different. After hearing all the EXCUSES and asking for PROOF, he didn't send ANYTHING. Tuesday I called back and CODY was still giving the same BS REASONS WITHOUT PROOF. On Wednesday I spoke with another Finance Manager TED. He was even worse KEPT TRYING TO JUSTIFY WHY THEY CHARGED ME BUT COULDN'T SHOW ANY PROOF. After getting no where with them I decided to stop calling because only thing they could give is LIES AND BS. After all this I WOULDNT RECOMMEND THEM AT ALL. LIARS,DISHONEST AND SCAMMERS. read more

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STAY FAR AWAY?!!!! We made an appointment to see a specific salesperson and ended up with one that didn't know anything!!! We did the trade in value online, I know it wasn't going to be exact amount quoted, but they were trying to screw us !!! Just stay away not worth you time read more

DO NOT USE THEM!!! We just went to trade in a vehicle we bought from them last year just to find out they sold us a Canadian car. Our car's value is now $15k lower due to this. We were never made aware of this and now we can't trade in our car read more

Giovanny was our sales rep assisted by Zach. Gio was attentive and had great follow through. Zach was very knowledgeable about cars. I didn't know what vehicle would suit my needs but they gave me a few ideas and Gio stayed in touch even though I didn't buy that day. When I returned he was ready to go with a few choices I wanted to see. Thanks guys! Love my choice!! read more

We bought a great used car from the dealership last night and wanted to share our experience.Buying a car can be an exhaustive process sometimes but ours was exceptional.Our sales person was Andrew who opened the door greeting us as we arrived. He was an impressive young man with a bright future. He was helpful,engaging and knowledgeable and a stand out in the field of sales with the perfect balance of relaxed style without being pushy.The manager was also helpful and pleasant to work with. Theo was the gentleman who handled the financial part of the sale and was a complete professional and made the process quick and easy.We're very happy with our car and experience at Music City and will be needing a truck soon and will certainly return to have a look!Thank you for great customer service guys! read more

BUYER BEWARE If you're down for a good screw, this is the place to go. Their lack of professionalism is astounding. Bait and switch, upping the down payment by the tune of triple what I said I had, these people are criminals! I am absolutely shocked of how they stay open. If only I had read the many horror stories on Facebook recommendations, here, and Google. I wish I had gone across the road to Carmax. Don't be like me- do your research on this place, and you will see this is not the place to buy a vehicle! What an expensive and stupid maid take on my part. They are predators. read more

They were wonderful!! April Kennedy was helpful from the beginning. She was upfront with the pricing! Josh was so kind and amazing. Even gave me his personal cell to keep me informed every step of the way. Couldn't have asked for a better experience. They even delivered it for me too!! Thank you for your kindness and upfront dealings!! read more

I bought my truck from them, but I was smart about it. I could see right through them from the beginning and I knew what they were up to. They're unorganized and shady and pushy. Fortunately I was able to bully them into lowering the price and giving me over double what they originally offered for my trade in vehicle, mostly due to my experience in dealing with salesmen. I am also fortunate that I know what to look for in a vehicle and I inspected like every inch lol they are wholesale vehicles meaning they come from auction and they sell them as is. They won't repair anything or put new tires on or anything like that (picture is after I put new tires on. The ones on the truck when I bought it were stock Goodyear Wranglers that were almost bald.) That's why the prices are sometimes pretty fair on their vehicles. I was lucky to get a truck that they had just gotten in, and one that I was able to thoroughly test out and inspect. They hadn't even detailed it, so it was straight from the auction in Texas. Unfortunately, your normal average person will not have this same experience. Don't go there expecting help. Don't go there if you give in when you see a vehicle you love. Only go there if you know vehicles and you know what everything is worth and you are prepared to haggle. The reasons they finally worked with me is because they knew I had good credit and I got up to walk out multiple times, and it was the end of the month. The reason I went through with the deal was because it really was a fair price, and I knew EXACTLY what I was doing every step of the way. I refuse to be manipulated and I am fortunate that I know how to deal with businesses like this. I am also fortunate that I ended up with a reliable vehicle, considering their low standards. But like I said, I inspected every inch and thoroughly tested it. It was a 2 day thing. Would I buy there again? No. And I definitely wouldn't send my family or friends there. They will take advantage of anyone that lets them. I refused and I was lucky. Do what you feel is right and spread the word if you have also had a bad experience here. The only way they will change is if they lose some business. Beware before you drive onto their lot. read more

Music City Autoplex - 2016 F150 Lariat - Used Car Dealers Near Me - Madison, Tennessee

Beware of this dealership. The internet price is only good if you finance through them. If you want to pay cash, the price goes up. If you buy a Toyota from Canada, the temperature controls will be in Celsius and can't be changed to Fahrenheit. They do not disclose this information in the beginning. read more

this is a horrible business. They sold me a car that is losing oil like a waterfall. I have taken the car back on three different occasions They tell me it's fixed, but it's never fixed. The last time my car was taken up there. They told me not to call them again. I've only had this car a month haven't even made the first payment and the car is horrible and they charge me over $21,000 for this car that they cannot even fix and they will not help me with this car at one point they try to say that I ran over something sell crappy cars. Save your money go anywhere but here. read more

I do not often write reviews, the experience I had tonight warrants a warning to others. I drove an hour to purchase the vehicle, I was willing to pay the internet sale price and was happy with the trade in amount. They were very pushy about the credit check, I asked that they show me actual numbers prior to allowing it. Two more times they tried, eventually bringing me a paper with no real data. I sat there for over 4 hours to have them return with no information. Eventually the salesman came out to tell me the sales manager isn't good with numbers, the finance guy could explain it to me. Apparently, I had too much equity in my vehicle so they wouldn't make money on financing. The finance employee showed something on website stating internet sales prices are subject to a certain amount financed. If you scroll down the page you find this: "*Online vehicle pricing assumes customer finances at least 80% of vehicle sale price through MCA finance partners. An increase in price (from online price) should be expected for cash-only or outside financing deals." I was not paying cash and was willing to fully finance through the dealer, how is this relevant to me? At the end of the day, I agreed to pay asking price and was unable to buy due to having too much equity in my vehicle. That's a quote from finance. One could only assume they were losing money on their own asking price and had to find a way out of the deal. read more

Drove up there from Memphis to look at a Jeep. Came back to Memphis to discuss and think it over with the wife. Next day we all agreed to everything and as we are about to drive there they call me back and say the deal is off. They can't sell it for the listed price because they will lose money. Terrible way to do business and wouldn't recommend them to anyone. Terrible experience. They also agreed to meet me halfway (each of us drives 1.5 hours) to buy the Jeep. The floor manager (not the salesman) says that cost comes from a different account so he can make that work; acting like they are losing that delivery money. Turns out the poor young salesman was just getting his buddy to follow him and drive him back. MCA wasn't doing anything for the delivery, just the young salesman who evidently had to figure out the delivery on his own. And according to their FB page, they have done this to many other people. Will be reporting them to the BBB. read more

Good experience except when it was time to close the deal with financing which we had agreed and initialed to a specific payment only for them to come back with "we forgot to add taxes"??? so to keep the payment doable, we had to stretch out the length of the loan, lost our discount and online price!!!!! That being said Music City Auto Plex in Madison, TN would not even consider helping us out to correct THEIR mistake and would only allow us $15 of complimentary gas! would a full tank of gas have hurt you all?!! Should have walked away! BUYER BEWARE read more

Just a warning that the price listed online is only if you finance through them. If you go willing to pay all cash the price will actually be higher which was enough make me pass on even driving there. read more

I went to this dealership with a specific monthly payment and down payment amount in mind, and made those amounts clear to the salesman and the finance person. The month payment for the first car they brought out was twice the amount I'd specified, and the down payment 5 times as much. I restated the amounts, and the monthly payment and down payment amount on the second car they brought was still far over my budget. I walked out frustrated with their lack of professionalism and customer service and lack of transparency with financing. Not a good place to buy a car but a great place for a fountain drink. read more

We were shopping for a truck for my Son, we stopped in to look at there inventory, we were hurried to a desk and were asked to do a credit application before even being able to look at the vehicles! The Sales manager was absolutely rude, tried to steer him to something he didn't want. I would never purchase anything from them, very unprofessional, typical Scam used car lot. We found what he wanted at Carmax, read more

HORRENDOUS! I would absolutely leave them a 0 rating if I could. We purchased my 2017 Ford Explorer from them to find out neither the DVD nor remote start work. We are almost 3 months out and still no solution, big mistake on my end for not demanding to see they work before purchasing. I have left messages for multiple people and it seems to be excuse after excuse. "I'll call you back once I talk to so and so." 2 weeks later I am leaving another message. So that's a 0/5 on communication from staff. They were quick to take our money that's for sure. Look elsewhere people. read more

The staff I dealt with at Music City Autoplex was extremely dishonest and unprofessional. I am out of state and the salesman agreed on cash price (which was clearly advertised on website) and scheduled my appointment time to pick up the vehicle after he took my credit card details to charge earnest to hold the vehicle. I book flight and hotel to get to Tennessee then get a call the next day the price has gone up 3K unless I finance. Very dishonest, deceitful people at Music City Autoplex. I am very concerned people of this character have my credit card details. BEWARE read more

Company is a JOKE!! STAY AWAY!! Talked to Salesman Ricky several times over the phone about a truck listed at 33K on Theyre website as well as carguru and after my credit was ran he had another salesman call me and tell me " there was a discrepancy with the price it is now 37K " WHAT A JOKE! Would not recommend! the manager is always " to busy to talk' or " not available" Bad business and now took a hit on my credit for nothing! Great way to treat a Vet or anyone for that matter... read more

Don't buy your vehicle here, especially if you're female. You'll just get taken advantage of. They "accidentally" added $5,000 to my vehicle price, didn't do a mechanic check even though it was certified pre-owned, and they lied about the truck's features. I confronted them about it and patiently waited in the lobby for over 2 hours until they finally asked me to leave. They lied about the manager calling me back, and when I called them about 5 times they either didn't answer or said a manager would get back to me. That didn't happen. I would never recommend this place to anyone. The entire company lied and literally refused to work with me on the deal. read more

I went in looking to get a car while in bankruptcy. Figured I wouldn't be able to. Dennis and his team worked with me and made sure I left with a car no matter what. I absolutely LOVE my car and it really truly made my day! They were awesome! I'd definitely recommend! read more

As we have all read, we have the same problem with this dealer, they change prices, add warranties, lie, break promises, fail in the agreements, provide false information to the consumer, fraudulent practices but always come up with an excuse to justify themselves. So I recommend you File a complaint with your state's consumer protection agency - If you have exhausted your options with the dealer directly, you can file a complaint with your state's consumer protection agency. (Core.tn) pushy,Lauren offered me a 39k truck , i paid 15k in dp . so the balance due was 30k but in the contract the truck price was different it was 45,847 + 3,828 taxes with a balance due of 41,430.18 k Please be aware. read more

Would not recommend buying from this place. Online listings are inaccurate, they add about 10% to whatever you see online. That and the mileage was also inaccurate. The car I purchased was missing a headrest, which they said they would replace for me, and about a month after I purchased the vehicle I still have yet to receive the headrest. If you finance through them, you don't get any information on who will be servicing the loan so trying to set up payments is also a hassle. They don't answer their phones either, and will just direct you to voicemail. read more

Would give a 0 like most would. The prices online are not the actual price. The price shown is if you have a 800 credit score and financing maybe 2 years or if you are bringing a check to straight buy it. Started off good. Got a video from a sales person won't mention her name. Showing me the truck. I went down and looked at it in the pouring rain. Notice broken tail lights. Broken side markers on the mirrors and some other minor things so walked away. They let me know they would replace the safety items scratches nothing can be done (I understand I'm buying used). The truck was listed around 37k so after 2 weeks I came back and they let me take it home for the weekend and I was sold. Came back did the whole finance thing. During this time I let them keep talking about monthly payments. My mistake was I was going off the 37k price that was listed. Put my monthly payment together and thought everything sounded right and agreed. Got back to financing pretty excited buying a truck. Give them my 10 day pay off for my trade in (circle back to this). They hand me the finance paper and I catch the added warranty they put on. Tell them no he fixes it. Brings my payment down even more now I'm not paying attention. Sign. Wasn't till I got home I noticed my 37k truck was just sold to me for 45.6k. I called the dealership right away and was told no one could talk to me they will call me back. I text my sells person and she tells me she will handle it. After 3 days the sales manager is finally back from vacation and could talk to me. Drove down and that's when I find out the info on their real prices that they hid. Said if I wanna change it to a 2 year loan I can get that price. In other words I'm on my own. Now to the trade it. I gave them a 10 day pay off like you normally do on a trade in. And went on my way. Couple weeks later my bank is calling me about a miss payment. This is the fun part. Nobody at this dealership could help me figure out what's going on. My bank from my trade it was calling them everyday and they couldn't get ahold of anyone either. This goes on for a month. I missed my second payment. When they finally sent a check it was short the late fees and interest so it required them to send a second check. I now have 2 missed car payments on my credit report. The parts they signed they would fix. Took about a month for them to finally order the parts. I bought a higher trim level truck that had auto dim side mirrors and blind spot monitors. Was called about a week later the side mirrors and tail light was in. Drive down get there and nobody knows anything. Nothing was ordered. So parts managers talks with me and says he will get them ordered be about a week. I say ok. Week goes by and another call everything's in. Head back and everything's there. Needed gas so checked everything out while filling up and realized the mirrors ordered are the basic mirrors with non of the features. I head back and complain. They take them back and says they need another week. I provided them a part number for the mirrors and a week later they showed up. I didn't let them install it at this time I wanted nothing at all to do with this dealership. Avoid this place please. Just a terrible dealership. read more

I bought a truck from there about few months ago and I had bought during the summer so there was no rain and then it came to the raining days where the roof of my truck started leaking and I called and they said they weren't responsible and couldn't get it fixed after that one month later my engine got messed up and I had that warranty also that I bought $4000k warranty said they couldn't fix it either so after all that I had to put $10k into the truck DONT BUY FROM THIS DEALERSHIP read more

I'll start by saying the employees that I interacted with were all very courteous and pleasant to deal with. The vehicle I chose on the other hand, hasn't proven to be what I thought it was going to be. Roughly 2 weeks ago (approx) I purchased a 2016 Range Rover HSE Td6 with 74k miles. When I looked at the vehicle in person it was super clean, no warning lights, drove fantastic and I was very excited about buying the vehicle. This is my first Range Rover and I was super nervous about buying one, especially a 5 year old one with 74k miles, but they assured me that it was in tip top shape. To ease my mind, I also purchased an extended warranty. Since purchasing, I've had to have the DEF injector replaced (700.00+). The vehicle will be going back into the shop next week as the check engine light has come on. After doing a quick scan, the codes relate to some sort of Co2 sensor. (1,400.00+) - all of these items were not covered by the extended warranty that I purchased for $4,000+. All in all, the guys at the dealership were great; however, I would suggest that anyone considering purchasing a vehicle from this dealership have the vehicle inspected by your own mechanic prior to buying. read more

Zero stars. Terrible customer service. i had the truck for 20 days, they had it for 10 weeks, and I still don't have the truck. Overtalked me, didn't answer my calls, sent me to voicemail, and didn't return messages. Rhey got my money from the finance company and they were terrible ever since. Ray was all in my face to sell me the car, then said he couldn't do anything once the deal was funded. read more

DO NOT EVER work with this dealership!! This is a warning. If my experience can help keep just one person from going through what I did, it's worth it. I bought an automobile from this dealership last April, less than 1 year ago. Within the first three weeks of owning the vehicle I had brought it back twice for the same problems. They would "look" at the vehicle and explain there was nothing wrong. "Probably just bad gas in the lines". I knew better at the time but I allowed them to convenience me there wasn't anything wrong with this car. The problems continued but I ignored it for a few months. Unfortunately it got worse to the point the car wouldn't start. I bought a new battery and that solved my problem for 3 weeks. But then it wouldn't start again. I took it to a different dealership as I wanted to actually get the problems solved. Three days later I get the car back and things seem OK, BUT just a few weeks later, won't start again!!! Over the next week I called and left over 4 messages for their General Manager who to this day has never called me back. I would leave voice messages as well as messages with the folks answering the phones. A few weeks later someone in the service department called me and asked what was going on. I explained the situation and simply stated I wanted to be compensated for the service fees I had spent trying to get this car to run. She stated she would get with the GM and call me back that week. Two weeks later I had to call them back as I never got a returned call. I talked to the same person in the service area who stated "the GM doesn't feel compelled to do anything". When I asked what his solution was, the answer was, "he doesn't have one." I'm now out $35,000 from the purchase of the car, and over $2,500 in service fees to date and the GM won't even return my calls. So at this point I have a car that doesn't run, the dealership won't call me back, won't help offset any expenses to get it fixed, and won't offer up any solutions. I'm sure they also sell vehicles that run, but I know there are places that care more about their customer than this place and who's management has a soul. read more

Do Not Buy Here! My experience with Music City Autoplex was terrible after purchasing our vehicle from Johhny. They have terrible communication and poor leadership. We purchased a vehicle and paid cash for it last fall. We are just now getting the tags today 8 months later. I can go on and on about the lack of communication, professionalism, and integrity. I wish someone was honest to tell me they are not worth the time and energy. When looking for a vehicle pass this dealership and go down to the street to Serra, that's where my husband bought his Escalade!! IF LEAVING NO STARS WAS AN OPTION I WOULD DO IT!!! read more

Best dealership in the whole world. Best customer service. These guys give free haircuts and milkshakes at the dealership, amazing!! But really great cars, great prices. Definitely need to check out! WP. read more

My husband and I purchased a 2014 Hyundai Velostar. I wish I could go back in time, this was biggest mistake I ever made in buying vehicle. Music City Autoplex personally has taken care of financial responsibility of the cost repairs. The car blew two engines. Two sensors went out, alternator fell off. I was on I20 stuck on side road in 100 degree weather. A month has not gone by since March that this car has not been in shop. I can not depend on car constantly broke down waiting on tow truck. I'm so frustrated at lemon of a car. I don't know what to do. I'm so thankful we purchased an extended warranty. We were told a one owner older man traded car in and Carfax showed no problems. Just remember when you buy car you are stuck with it. I wish million times we did not buy this car. read more

If you are weary of covid-19, do not go to this dealership. Not one person (out of about 10 employees in the dealership) was wearing a mask. Don't trust their promise of covid-19 safety measures that they advertise on their website. I promptly left. It's a shame, because they had a car that I wanted to purchase. read more

if i could give a 0 star i would, i purchased a Tundra SIX MONTHS ago from Loren, she was the absolute worst to work with, she told me on a phone call " you arent the most pleasant to work with." i myself am a car salesman, if i have a customer thats unpleasant to work with, i keep it to myself because i'm a PROFESSIONAL. another issue is she told me since i was out of town i wasnt her priority. a paying customer is always a priority. then and there i should've taken my business elsewhere. when getting the car delivered to my house i realized the warranty we agreed on wasn't in the paperwork but the warranty price was still factored into the payment. i called and they told me to sign anyway and they will get it figured out then. THAT WAS SIX MONTHS AGO STILL NO WARRANTY. they've sent me a new contract a couple of months ago but failed to mention, (until i needed to use the warranty on my broken truck that they lied about being in good shape even though deliberately hiding things from me) that the warranty needed to be signed and sent back even though my horrid salesperson Loren said after she sent it to me i didn't need to do anything further. deliberate LIE. i've called the general sales manger (RAY) multiple times through out the month and when he picks (which is close to never) up he always tells the same lie, "yes ill get that handled today" and you guessed it, never does and he ignores my texts. i have an iphone where i can see the times he reads the messages and fails to respond. i call the main store number and leave a message all the time for Mike the GM or Ray, all ways the same BS response "they're in a meeting, or they have someone in their office" ITS A USED CAR LOT I WORK FOR A MAJOR CAR BRAND AND WE CARRY THREE LINES AND MY MANGERS ARE NEVER IN THAT MANY MEETINGS. WE CLOSE DOUBLE THE AMOUNT OF CARS THEY DO IN A MONTH ITS A LIE ALL THIS DEALER IS FULL OF LIARS . When my car got delivered it had a light on the dash that Loren told me there were no lights on the dash, LIE. the windshield had cracks in it after i asked her that. LIE. and the rear bumper had damage to it when i asked if there was any damage to the truck and i was told no. LIE. not to mention the truck was delivered with trashy stickers on the inside of the door jam that read " This is big ass wifeys seat" ON MY NEW TRUCK. and the truck was washed with what has to be sandpaper the paint was destroyed on it. TLDR: this dealership is awful. its full of liars and everyone in here will take your hard earned money happily, but ignore you and lie to you once they have everything from you. EVERYONE TAKE YOUR BUSINESS ELSEWHERE. read more