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    Music City Autoplex

    1.9 (72 reviews)
    Closed 9:00 am - 8:00 pm

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    Jennifer S.

    THE BEST CAR BUYING EXPERIENCE EVER! Ask for salesman, Giovanny (Gio)!! Music City Autoplex really does work with people who have some challenging credit situations!! We orchestrated the entire deal remotely, and they delivered my vehicle at no additional cost!! They really do want to help, and they don't feed you a bunch of B.S.!! Run or call as fast you can! You will not regret it!! If I could give 100 stars I definitely would!

    Lender contract
    Tamisha J.

    A MUST READ This is my PERSONAL EXPERIENCE. My car salesman was BROCK.....He seemed to be a good salesman till I realized I was still sitting at the table for hours before he even asked me what car was I interested in. He was more into taking my information and paycheck stubs. He does alot of small talk, ALOT. After sitting at his table for 2 hours I asked what's taken so long, he said the manager was getting numbers. I asked why would they run anything before I even test drove but he gave me several EXCUSES . I eventually went out on the lot by myself to look at vehicles. An hour later I test drove a GMC Yukon that I wanted. We get back to the lot FRANK comes and give me the numbers but I said no because it was too high. After that we(BROCK,FRANK AND MYSELF) went back on the lot and they BOTH kept trying to put me in something I DID NOT WANT. After saying no enough times I decided to get my things and leave. That's when FRANK went into some office and came back with an amount that was more affordable. I thought this was an okay deal till I got home and looked over my contract MUSIC CITY AUTOPLEX charged me a different price from what was advertised for the truck(ONLINE PRICE AND MY CONTRACT IN PICS) MY LENDER REQUESTED $2000.00 down BUT MUSIC CITY AUTOPLEX TOLD ME $3000.00)( LENDER DOCUMENTS INCLUDED) MUSIC CITY AUTOPLEX charged me sales tax and they wasn't supposed because I came from out of state to purchase vehicle. I told BROCK that they shouldn't have and clearly they did. I received a check for the refund a month later).(PIC BELOW) The following Monday after purchasing my vehicle that Friday I called and spoke with BROCK and bought everything to his attention but he seemed not to understand and then the finance manger CODY got on the phone. I also explained to him about the issues and he had SEVERAL EXCUSES as to why the price was different. After hearing all the EXCUSES and asking for PROOF, he didn't send ANYTHING. Tuesday I called back and CODY was still giving the same BS REASONS WITHOUT PROOF. On Wednesday I spoke with another Finance Manager TED. He was even worse KEPT TRYING TO JUSTIFY WHY THEY CHARGED ME BUT COULDN'T SHOW ANY PROOF. After getting no where with them I decided to stop calling because only thing they could give is LIES AND BS. After all this I WOULDNT RECOMMEND THEM AT ALL. LIARS,DISHONEST AND SCAMMERS.

    2016 F150 Lariat

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    Page 1 of 2

    Ask the Community - Music City Autoplex

    Review Highlights - Music City Autoplex

    We bought our car from Buck Buchanan at Music City Autoplex and left the lot happy with our purchase and our price.

    Mentioned in 2 reviews

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    I purchased a Volvo XC60 from CarSmart.Net after being assured the vehicle had "no issues." That…read moreturned out to be completely untrue. Shortly after delivery, I discovered the steering wheel controls didn't work, multiple dashboard warnings appeared, the AC and heated seat didn't work, the car still shook while driving, and the "repaired" windshield crack was still visible. I paid for an independent inspection, which confirmed repairs were needed. I was told a faulty module could cause many of the electrical issues and advised to wait until it was replaced before reporting additional problems. It fixed nothing. Later, salesman Shawn Bowers blamed me for not reporting issues sooner, despite me following the guidance I was given. Since purchasing the vehicle, I've spent an additional $3,768.41 out of pocket, even after partial reimbursement from the dealership. Most recently, I had to replace the battery because the car is now stalling and revving at idle. Communication has been terrible. Shawn was extremely difficult to reach and constantly had excuses. He promised to call me back about helping with repairs and never did. This experience has caused my family major stress and financial burden. Based on my experience, I would strongly caution anyone against buying from CarSmart.Net.

    Music City Autoplex - usedcardealers - Updated May 2026

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