This dealership went the extra mile! I found a used car…read moreonline and asked them to help me surprise my son with it. They arranged to pick us up at the airport and even helped video his reaction. All of the staff that we encountered there were great. CR and Nicole really hit it out of the park. Thank y'all so much!

I don't know if I have ever written a Yelp review before, though I have used Yelp to research…read morecompanies from time to time. My experience with this dealership's repair shop was so horrific that I had to create an account and say something here. Town & Country Ford in Madison TN took 20 days to repair and return our vehicle to us, and they never called us a single time. I had to reach out every two or three days in order to get the runaround from these guys, as we limped along with one fewer vehicle for almost a month. They couldn't be troubled to be proactive and call and say, "we're haven't touched your car and we're going to take forever to fix it." I had to do all of the legwork. They then charged us an arm and a leg for labor, which they did finally complete and they appear to have done it correctly, but they had no concern over our terrible experience. I had even asked twice that the manager be consulted regarding the cost of the repair before we received the bill; surely we were entitled to some sort of extensive discount so that you don't alienate a family with three vehicles. That request was evidently ignored, much like every plea along the way that they please fix and return our car. We will never be back for "service" at this place as they hardly understand the concept, and I wholeheartedly recommend that you find another place to have your Ford serviced.

We bought a 2023 Telluride last year, and that whole process went as well as buying a vehicle can…read more I have no complaints. Virgil was a great salesman. Informative, to the point, no bs. This year we had some minor cosmetic issues with the vehicle. I was told the parts were on back order for a long time, but come to find out they actually got them a month or so after they were ordered. No big deal. We got an appointment and got it fixed quickly. A few weeks ago our sunroof literally exploded for no reason. We originally tried to go through the Kia dealership in Clarksville since that's where we live, but we went around in circles with them and corporate. During the appointment where the minor cosmetic damage was fixed, I mentioned the sunroof to Maggie. I didn't ask her to help me because I figured going around in circles with a dealership was normal, so I was prepared to let that process run its course. After my cosmetic issue was fixed, I go in to sign paperwork, and Maggie was like "hey I got approval from Kia to go ahead and replace that sunroof free of charge, so I went ahead and ordered the glass. I'll let you know when it arrives and we can set up and appointment to get it fixed." ..... I was surprised to say the least. The thing that was taking our local dealership days and days to even respond to phone calls and emails about took Maggie at Greenway Kia Rivergate 2 hours to figure out... I know this place seems to get a bad wrap, but I'm thoroughly impressed with everyone there. Thank you so much everybody!!

I purchased a 2015 Chevy Cruze from this dealership in July 2022. Shortly after purchasing the…read morevehicle, I started having problems, including the check-engine light coming on. I had to take the car back to the dealership multiple times, but the issues continued. This is the first key I was given. Because of the problems with the vehicle, I eventually had to return it and purchase another car. This put me in a difficult financial situation because I ended up with two car loans on my credit at the same time. I had to purchase a 2017 vehicle, and my monthly car payment increased to $530. This situation caused me a lot of financial stress, and I feel the impact it had on me should be taken into consideration. I am sharing my experience so others can be aware of what I went through after purchasing a vehicle from this dealership. I would still appreciate the opportunity to speak with management and discuss a fair resolution. Absolutely. For a review, I'd make it shorter, factual, and firm while keeping the important points about the **$200 difference** and your documentation. **My Experience** I am very disappointed with how my vehicle purchase was handled. The first vehicle I purchased from this dealership was not safe or reliable to drive. I was traveling from Gallatin to Brentwood every day, and after the vehicle continued having problems, including the check-engine light coming back on shortly after repairs, I had no choice but to get another vehicle. The GM told me that "no one told me to buy another car" and claimed he had never heard from me about the situation. However, I have documentation showing that I reached out **the very next day** and asked the person who sold me the vehicle if I could come in and look at another vehicle because the first one was not safe to drive. I was also told the vehicle was sold "as is." My concern is that the Carfax and other information indicated the vehicle needed a new engine. I believe customers deserve to know exactly what they are purchasing, especially when there are serious mechanical concerns. Having to get another vehicle also resulted in financial loss and approximately a **$200 difference in my monthly car payment**. I am asking the dealership to consider compensating me for at least a portion of the financial loss and additional expense I experienced because of this situation. I did everything I could to communicate with the dealership and try to resolve the issue. Unfortunately, I do not feel my concerns were taken seriously or that the dealership made a genuine effort to help. The dealership did take the vehicle back after approximately one week. However, during that time, the underlying engine issue was not properly identified. I have documentation, including photos, emails, and service records, showing the vehicle was misfiring and ultimately needed a new engine. I contacted the dealership the day after purchasing the vehicle to ask about exchanging it for another vehicle in the same price range, but I did not receive a response. The vehicle also had to be towed multiple times, and I incurred additional transportation expenses while getting to work. My concern is that these issues were documented from the beginning, yet I was repeatedly told the vehicle had been repaired. Four years later, I am still dealing with the financial impact of the situation.

I DREAD car shopping. But when my old car died, my husband and I made the drive down to Rivergate…read moreto the land of the car dealerships to see what kind of deal we could get. Perkins Motor Plex had great inventory and several options of the vehicle we'd had our eye on. They handed us the keys and let us take off with the vehicles we were interested in. They didn't say a word to us when we kept them an hour past closing time on a Friday night (unbeknownst to us, of course, until we saw the signage on the door while leaving). Still feel bad about that one. Grant Gustafson was low pressure, a class act, and made the process incredibly easy for us. We made it clear that we had our own financing and they were easy to work with, making sure we had all the paperwork we needed. They were also incredibly patient with our kids as we signed the paperwork, who were tired of car shopping and were acting a little crazy. Overall, we feel like we got a great deal and we're so happy with the car itself. If and when we need a new (used) vehicle, we'll definitely return to Perkins to see Grant!

If I could rate this place a 0 I would. We bought 2 vehicles here and have had nothing but problems…read moresince. The motor in a 2021 truck blew up in 18 months after purchase. Will never buy another car from here again.

Chris was amazing newer car sales man , he did not press us into just any car , but a car my young…read moresister could afford with kids . We was little bit process but only due to our payment and no one fault but our own. Definitely recommend him and send referral his way! Update this car was financed on Friday & now it's Wednesday not even a week later and now my sister owes a car note !!! But haven't even had the car a week ? Haven't even been paid again so read your agreement people ... that's not bi weekly . Wanted 3,600 & now not even a week later another 200 for a note payment . That's high way robbery ? Like we told Chris she get paid FRIDAY !!! Can't even get a check yet and want more money ???

The staff was incredible and quick. We found our perfect vehicle and they got it in our price…read morerange. Will definitely be back. Ask for Daniel, he's the man with the plan!

I have been a CarMax fan for many years. I have bought and sold many used vehicles through CM, most…read morerecently a 2029 Chevy Silverado high end p/u for my daughter in Hendersonville, TN. The dealership stands behind their sales and I have never had a warranty problem that wasn't made right. CM will always be my first go-to for any used car or truck.

Financed a 2015 Nissan Versa and the brake pads and rotors, battery and serpentine belt are ALL…read moreBAD!! Carmax refuses to do Anything to take responsibility for the damage. I've had the car since April 2026 and there's no way the "Inspection" just didn't notice the damages. My suggestion would be to make sure you get an honest opinion about the car you're looking at before purchasing it. Shady business people don't mind to mess over the next hard working person

BEWARE! Business falsified contract then filed a civil suit claiming I owed them almost $2000 over…read moremy actual balance. I never received subpoena and had no knowledge of court date since their lawyer never responded to my request for more information regarding the debt. Found out there was a judgment when a sheriff showed up at my house. In process of filing a motion to have the default judgement set aside due to this company's illegal and immoral way of operating a business.

Landon keeps deleting his account and making new ones to get rid of reviews. So I posted this…read moreagain. Landon the apparent owner of this location is the biggest duchebag I've ever ran into. It blows my mind how he is still in business. He had the wrong location listed on the Apple maps. When we showed up trying to find the location the very respectful lady on the phone already knew where we were... It added an additional 20 minutes to drive back the way we came to arrive during traffic. So a total of 40 minutes wasted. I was informed I needed to have the insurance company name and contact in order to rent a vehicle. Upon arrival Landon told me that was wrong. (4pm on a. Friday) He informs me my agent needs to send a document proving I have insurance... their office was closed. We get around the insurance part and I ask for a few bucks off for the time and gas for driving around the city since the address is wrong. He then proceeds to cuss me out and yell at me how I was something from nothing. That he pays a company to keep the addresses up to date. And as an owner of the business, it's not his fault it's wrong. And the proceeds to tel me to F off and get out. I'm glad I decided to book a van for a trip that ended with me having three cars carpool because Landon is a terrible excuse for a business owner. The girls there were nice and you could see how uncomfortable they were with Landon.

I bought my car a few years ago from this place. First of all they did not fix the GPS feature and…read moreI still can't use it! It was a rental and they did not fix it before selling it! Second of all, they told me it had NOT been in any accidents! I went to trade it over the weekend and found out it had been in THREE wrecks prior to me purchasing it! A friend of mine bought a vehicle from them and paid cash for it. It broke down a few days after the purchase and they would not fix it! This is not nice business practices! I would NOT send my worse enemy to them! They should be put out of business!!!!!

i would give no fucking stars to these thieves, i bought a 2023 chevrolet malibu on may 16th down…read morepayment $1,000 and 615 auto sales stole the car back may 22nd and refused to say where the car is...stole our money and the car and personal belonging all in the same week!!! never do business with these crooks!!! alain fernandez jorge vega dawn allegedly in a corporate off that does't exist!!!

We've bought three vehicles there over the years & had a very good experience each time. Good…read moreselection of vehicles and financing options.

You should literally never, EVER purchase a car here. Especially if you're in desperate need of a…read morecar, because they will salivate. It's my fault that I didn't take my time with this, but these predators sold me a car with a backup camera that does not beep when you are getting close to something, and a lock system that does not sound the horn when I lock the car. Upon further inspection, I found a hole in the driver's side floorboard. My trunk opens even when the car is locked and I have to simply hope no stranger discovers it. They have smooth, fast talking people in there that signed me up for every unnecessary service that comes out of my car note so now I'm paying hundreds and hundreds of dollars a month with about $98 total going to my actual balance. This car is literally impossible to pay off, and I'm thinking about driving into their front window and doing a tuck roll out the car before it hits and leaving it there. Just kidding, of course. But, that's how frustrating it is knowing that they got me. Once again, my fault for not doing my due diligence. But I do want to warn anybody else who may see this as a viable option. Go anywhere but here. They have you ring a gong when your purchase is complete- that is the Gong of Death.

do not go no stars They're overcharging…read more they will not fix cars Cars come with a lot of problems your car will automatically get towed every month so they can get the extra fees Not one person in there is honest And good reviews are fake. That is them putting them there. they really scammers They don't even apply your down payment towards your car .

I have dropped a two thousand dollar payment and the car only lasted two weeks. I will be…read morecontacting the news.

First, this review is an HONEST ACCOUNT of my experience with this company and my knowledge of the…read morebusiness from the point of view of the buyer. MY OPINION IS NOT FOR SALE. As I was reading these bad reviews, it was truly frustrating. So many of the problems people have written about were THEIR OWN mistakes. 1. When looking at online pricing, read EVERYTHING written on the website and in the terms of service that might impact the price. If they say the price may change if you don't finance with them, then expect a higher price. 2. Tell them before you buy that you want to take it to YOUR mechanic to look over. That is standard in the used auto business. If they say no, leave. 3. Warranties are only as good as the people offering them. I never buy a warranty. A car purchase is a major investment. Why wouldn't you do a Carfax to see how many people have owned the car or if it's been in an accident? Why wouldn't you, if at all possible, not contact the previous owner? Sometimes that is not an option, but sometimes it is. 4. Establish your budget before you go and hold to it no matter what a dealership person says. If they talk you into something you end up regretting, that is your own dang fault. 5. Most of all, NEVER fall in love with a vehicle. You ALWAYS have to be willing to walk off the lot. Negotiate the price you want, give them your budget, and if they cannot meet it, then leave. 6. The responsibility to get the deal you want is SQUARELY ON YOUR SHOULDERS. If you go to buy a vehicle and you are unprepared, then you must take responsibility for your mistakes. 7. NEVER spend hours at a car dealership sitting in a lobby or waiting on some manager. YOU are the buyer. If you don't get immediate help at every stage of this experience, tell them you are taking your money somewhere else. Remember, ALL car dealerships, whether used or new, are going to try to get as much money out of you as they can. In our 35+ year marriage (at the time), my spouse and I had never had a credit card or bought anything on credit except our home. It wasn't that we had a bad credit score, we pretty much had NO credit score. These people took a chance on us and gave us a good deal on a great car, and financed it. That was about 10 years ago. It is a beautiful vehicle. I still own it and it has run beautifully ever since. I did all of the things I mentioned above and got a good deal. Our credit score is now more than 800 and we have been able to buy our forever dream home. We could have never achieved that if this dealership had not taken a chance on a couple who previously did not believe in financing things. We had always paid cash for our cars, but this was a car I wanted that was a little out of our cash price range but still fit our overall budget. Of course, there was a short battle of give and take as to be expected; I don't think they were expecting a disabled old grandmother being as tough on them in negotiations as they were on me, but we quickly fell into a comfortable relationship of mutual respect. I would buy from them again in a heartbeat. HOWEVER, I would NEVER expect them to give me anything. Any advantages or deals I want I WILL HAVE TO TAKE, and that happens by 1. being prepared, 2. doing my due diligence,, 3. having my own mechanic do a thorough check of the vehicle, and 4. sticking to my budget no matter what anyone there says. Oh, and NEVER discuss your credit score or give them ANY financial information other than your budget until you are at the point of sale. Your credit score, your salary and your financial information IS NONE OF THEIR BUSINESS until you are at the point of sale. ONLY THEN do you provide them with only what they need to complete the sale. And, NEVER provide financial info if you are paying cash. Most of all: you MUST be willing to walk away. THAT IS THE FOUNDATION ON WHICH YOUR EXPERIENCE IS BASED. Always Always ALWAYS be ready and willing to walk away.

Extremely odd and shady feeling experience. Went to look at a vehicle on their site which was…read morebasically a new one bought from a new vehicle dealer, noticed a very apparent ding and scratch that was not told to me prior. Worked out a price with the promise the scratch would be like it never existed, also was told they would knock $1000 off if I financed and could pay it off after 3 months. Go back the next day to do a final walk around and to finalize the purchase, they then say they can't fix the scratch/ding because it will not match (this was odd and BS), also looked at how they wanted to finance and it was going to cost $1400 more in interest by going this route so the $1000 less was actually $400 more. I had shopped with them years ago and had a bad vibe but was told they had new ownership and had new practices, obviously that is not the case. After reviewing the carfax it had some very odd transfers and notes, feel as if it may had been more to the story than told.