UPDATE: Scott C. - I have emailed and called your corporate office and INEOS Corporate. Your…read moreattorney, Dylan, said the only option was I can come back there. I asked for an owner's email/contact info or the COO or head of customer relations, but the attorney is the only option. This speaks volumes. I will not and should not have to pay for a third time to drive there and pay for a hotel and food and gas and my time. You should reimburse me for the money and my time and for the other time I was there as well. You did a terrible job on my camera twice (it still isn't correct) and you damaged my car and didn't tell me or even repair it or disclose this to me. It is brand new! There were other issues with my title too. I emailed HR as someone told me that is the best place to start. They didn't respond. The time I've had to spend on this so far because of your mistakes and choices is excessive. I asked to have the Roswell GA dealership fix it for me which is significantly closer to me but you won't. Every other dealership I spoke to said they would truck the car to them if they did any of this. RUN! Do not use this dealership. I bought a new Ineos Grenadier Fieldmaster. I thought everything was great. They filed the paperwork incorrectly and I got a letter from state that I was going to be fined (eventually they fixed this). They did a very poor job of installing a camera that I wanted as part to the sale so I could see easier driving home. I came back again (another -7+ hour drive each way) as I was in town for health treatments again, and they did a poor job again and caused more problems (didn't put trim back correctly, left gaskets open, and used duct tape!!! to hold the wires up). I guess I should have looked everything over but I expected the Managing Partner Corey and/or manager of the service department to review a vehicle before it goes to a customer. To make it worse, they damaged my car (not sure how but scraped the bumper in several places), attempted to sand it and it looks terrible, and didn't tell me! It looks like drill marks. They want me to drive back a third time to allow them fix it. This is beyond unprofessional. If you want to buy an Ineos, please go see Brian in Roswell GA. At this point, and with my correspondence with Ineor Corporate the last few dyas, I would say find another vehicle to buy. They didn't even wipe down the car, fill the windshield wiper fluid, etc. any of the times I was there. I spoke with the attorney of Victory Automotive Group in an attempt to reach the owner. I am shocked that they are unwilling to do what is right and ethical. It is sad that I have take more of my time to write a review but it was suggested by other dealerships, employees of Ineos, attorneys, etc. that this is the only way to get attention these days.

Recently had some warranty service work done on my Grenadier at Victory, I will say that I…read moreexperienced the best customer service I have ever had from the nice folks at Victory. Especially Will Barnes the General Manager, he went out of his way to ensure I was taken care of as a valued customer. I highly recommend this team.

I was quoted $320 for the job, but was charged $494 with no communication about the additional…read morecharges or equipment needed. I was told "the quote is just an estimate and they don't know what's needed until they arrive", which I understood from the beginning but I would have appreciated a heads-up of additional costs - especially that high. I wasn't given the option to approve or decline the added costs, and I would have declined had I been called. On top of that, they arrived 7 hours later than my scheduled pickup time. While they did mention being behind that morning, I had no idea that meant a delay of a full 7 hours, and clearer communication would have made a big difference. Overall, the lack of transparency and poor communication made this a very frustrating experience and I will not be using them again. It feels yucky and scammy. Lastly, I'll mention they said they could "return" the car to it's original location and cancel the job for a cancellation fee of $140. So, I'm left with the "choice" of leaving the extra charge of $180, (already ran my card) for the job. OR an extra $140 for essentially ~no~ completion of the job. Just try someone else or be weary of extra fees with no call. Hope everyone's having a great day... better than mine :)

I'd give it 0 stars if I could, told me it was going to be 45 mins, ended up taking over 3 hours of…read moreme waiting. Didn't even care to call and give me a heads up or notice that they were going to be not a little late, but over 3 hours late. Second they overcharged, called another place and said they would've done it for $130 while hook em up was $175. F**** tow truck companies, especially this one. If you're going to pay make sure to pay cash with them so they don't have your card, because they'll ask you to prepay before the tow.

I've been driving the same 2013 Toyota Tacoma up until a few weeks ago. I just moved to the…read moreGallatin area a month ago. I was proud of my truck, but it had seen better days after being on the road and helping me lug my music equipment etc. I've had good rental car experiences with Nissan brand cars, so I wanted to give the Gallatin Nissan dealership a try. Was in the market for a lightly used car or truck anywhere between 2020 to 2024. With the help of the friendly sales associate Ray, I settled for a 2024 Nissan frontier pick up double cab. She only had a little over 19,000 miles on her and still in good shape. When I traded in my old car, I was able to get the final price to just $5000 over the original cost of my Toyota Tacoma back in 2013. Grateful to have found a truck, with the help of Ray of course. He was nice, personable, and never once pressured me into a sale. Two or three weeks later (yesterday afternoon - I'm writing this at midnight Central because I'm a night owl), I purchased stay flatbed cover for my Nissan frontier. I had managed to assemble it on my own at around 85% completion, but the instructions it came with weren't entirely clear towards the end. I contacted Ray at the dealership in hopes that he knew somebody at the shop who could help me assemble it more professionally. With the help of his associates, Matt and Mitch, and a little bit of my own elbow grease, the three of them were able to help me save probably hundreds of dollars and helped me point out some minor mistakes I made in the assembly process. I'm not going to throw any other companies under the bus, but someone wanted to charge me four to $500 for their services. Ray and his friends helped me keep those numbers remaining in my bank accounts. The point of the story is that, if you are new to the middle Tennessee area and are looking to upgrade, but not looking for an actual new car, reach out to Ray at Nissan Gallatin, Tennessee. He'll point you in the right direction of a great car, and if you're nice to him And other employees of the dealership, they might do you a favor down the road.

liars, cheats, and irresponsible. If you have services done here beware, especially if Chip is…read moreinvolved. If you ask to speak to his boss, be ready to wait, and wait, and wait. Then when you do he will refuse to take any responsibility and cover for Chip, even after Chip throws him under the bus. then I'm sure Kristie will get on here and defect without taking any responsibility and blaming the customer for the experience. Save your time and money and go elsewhere. took my car to a local Mechanic and get the services done for half the price and time, and they were amazing on not "man-xplaining" to me what I needed.

7/18-Bouthght a new 2026 Outback in Deep Emerald Green. Love this car! The Staff at the dealership…read morewere tip top. Nick, Rory and Jamar made the day go by. they made sure everything was what I needed. Great Car, Great Staff and excellent service! definite would recommend.

Just got checked in for service and the experience was amazing. Tina was my service advisor, and…read moreshe checked me in quickly. She explained how much time would be needed for the recall work to be done. She talked to the technician to confirm how much time they needed, and offered an appointment if I couldn't wait that long. I decided to drop it off, and pick it up later. Will update review after work completed!

Reason 10,001 Nashville people so kind! Kenneth" from GT Towing of Lebanon as he's preparing to tow…read moremy 1971 Karmann Ghia car to Brentwood (only 1 guy in Nashville area works on them) gets under the car puts on a bolt (I found on the ground earlier) and instead of thousands of dollars, it's zero dollars as he fixes my car in 90 degrees under the car!! Kenneth would not take one dime initially for repairing the broken axel!! Patronize GT Towing @ 615/784-4570, again thank you Kenneth you are marvelous!

We called and they gave us information about the mobile mechanic and towed our camper!read more

My initial experiences with them started out favorably- I needed a radiator replaced on my truck…read moreand they had it done in about a week. However, the water pump started leaking, and I took it back to Cartime to have it replaced- that's when the problems really started. I went through a colossal ping-pong game with them to get the water pump replaced, and it still never happened. The owner claimed he was ordering the part and lied about it- first he said he was buying it online, then he said he was getting it at a local parts store. Nearly two weeks elapsed before he even claimed to have the part-and I still don't know if he was telling the truth. I insisted on paying him for the work that had been done on it in diagnosing the water pump problem. The owner said it would be $150 and he only took cash- a huge red flag. When I asked for a receipt after paying that amount, he said he would text it to me on my phone. That never happened. The hours they post were not accurate; they would close early and were frequently unavailable for me to check on the status of my truck. When I'd call their number, it would just ring- no voicemail, no return calls. Nothing. All in all, they held my truck for nearly a month and never did anything to it. There was always an excuse- their mechanic didn't show up to work, their garage didn't have adequate heating, always something. Then, the owner has the gall to post a rebuttal on social media saying he didn't charge me for the time my vehicle was on his lot- even though it was there due to his own incompetence. And he also made it out as if he were doing me a favor by not charging me for the antifreeze that was put in my vehicle- even though I paid him $150. Their ethical conduct andcustomer service is beyond horrible-PLEASE pick any auto mechanic shop other than this one if you're in the Lebanon area.

I had a scheduled appointment at Hyundai of Wilson County, and it was a complete waste of my time…read moreand gas. If you're going to schedule customers, you should actually be prepared to help them when they show up. Instead, I left frustrated, inconvenienced, and feeling like my time didn't matter at all. Gas isn't cheap, and neither is my time. I would not recommend making an appointment here if you expect it to mean anything.