Worth the Drive - Parks Lincoln of Longwood Has Earned a Customer for Life…read more
I cannot say enough good things about Parks Lincoln of Longwood and my service advisor, Casey Mullins.
The difference between Parks Lincoln and my local Lincoln dealership was night and day.
My local dealership kept my Navigator for nine days, put approximately 40 miles on the odometer, lost one of my key fobs (which they ultimately replaced), and returned the vehicle without fixing a single issue. Their entire "diagnosis" consisted of driving the vehicle around with chassis ears trying to isolate the noise. They never actually diagnosed a failed component or attempted any meaningful mechanical diagnosis. I was even told that if you couldn't hear the noise with the radio on, it really wasn't an issue. Needless to say, I left frustrated and without any confidence that my concerns had been taken seriously.
Parks Lincoln couldn't have handled it more differently.
From the moment we pulled into the service drive, we were greeted by several friendly employees who immediately welcomed us and got us checked in. Before they could even finish telling us that our service advisor would be with us shortly, Casey was already walking out to introduce himself.
Casey is exactly what every service advisor should be. He listened carefully, documented every concern, and never once acted like I was imagining things or wasting his time. He rode with me on a test drive, heard the metallic rubbing/hitching noise for himself, agreed something wasn't right, and immediately got the diagnostic process started.
The technicians deserve just as much credit.
Instead of simply confirming the noise, they set out to determine what was causing it. In one day, they performed a complete diagnosis and identified low transmission line pressure, sticking regulator and clutch valves in the valve body, and a burnt D-clutch assembly. Lincoln authorized a brand-new transmission under warranty, and the metal-on-metal rubbing/hitching noise is now completely gone.
Think about that for a second.
One dealership spent nine days with my vehicle, drove it 40 miles, and told me everything was essentially normal.
Parks Lincoln diagnosed the failed transmission in a single day, replaced it, and completely fixed the problem.
That alone tells you everything you need to know.
They also addressed another concern that had previously been dismissed as "normal." The rear A/C vents weren't cooling properly. Parks diagnosed a refrigerant leak, repaired it under warranty, and now the rear air conditioning works exactly as it should.
To top it all off, they provided complimentary shuttle service to and from my home, making the entire experience as easy as possible.
Every person I dealt with--from Casey, to the technicians, to the valet staff and shuttle driver--was friendly, professional, and genuinely focused on fixing the vehicle instead of finding reasons not to.
Parks Lincoln of Longwood has absolutely earned a customer for life. They're considerably farther from my home than my local dealership, but I'll gladly make the drive every time because I know my vehicle is in the hands of people who know how to diagnose problems, communicate with customers, and stand behind the Lincoln brand.
If you own a Lincoln, don't hesitate to take it to Parks Lincoln of Longwood, even if it means driving a little farther. I recommend Casey Mullins, the technicians, and the entire Parks Lincoln team without reservation. They restored my confidence in both my vehicle and what a Lincoln service experience should be.
