It was the time again for car maintenance. I just did an oil change and tire rotation, which was…read morepretty pricey at 155. They did upsell more recommend services like coolant and tire alignment, but that would have jumped to over 700. I just stuck with the basic routine. I waited in the lounge, scrolled through posts, and surfed the net while I waited. Got texted with inspection notes and recommend services, but I declined. After an hour and half later, they texted me and said they were done. I paid the bill in the counter and left. The service staff are friendly and helpful, but the prices here are very expensive. But they get the job done and I trust them because this is the place where I bought my car. For other advanced services, I might look elsewhere for cheaper prices and still reliable. But if you are looking for reliability and friendly staff, Autonation is still good. Overall: B

Worked with Isaiah this time around. Got my car back even faster than what he estimated. He was…read morecommunicative and thoroughly explained everything. Fantastic service advisor. I also toured the new 2026 rav 4 and looked at costing. Waiting area was packed but I was still able to find a spot with a nearby outlet. Water was offered and I was texted every step of the way during my service. The check-in for service got an upgrade as well and it's a lot faster.

We have been coming here for 18 years, rather I have been..or at least my name is only in the…read moresystem...surprisingly. this is where we got our old Equinox 2007 ...till now they changed from Holler Chevrolet to Holler drivers mart..now drivers mart...even though outside sign on 436 states Holler drivers mart. Many have changed. Our best service person was Mel Feddon brother. Now Jackie also moved up quickly. They do good job.

Monica helped us purchase our Suburban and she made us feel so comfortable. She was very honest and…read moreup front. She worked really hard to get us a good deal along with her manager. I would definitely recommend seeing her, she is so sweet and truly cares about her customers. Matt from finance was also great and helped us lower our monthly payment. Thank you guys!!

Staff is very friendly, not too aggressive and very easy to work with. Juan was our salesman. We…read morestarted the process via internet and Juan completed the deal in person. He was very attentive, patient and responsive to our concerns. He did work to beat competitor's prices. This is our 2nd Santa Cruz from Holler Hyundai. Definitely recommend. Only thing that they could improve on is the detail condition of delivery vehicle.

I would not recommend this dealership based on my experience. The vehicle I purchased was sold as a…read morecertified pre-owned car, yet there were immediate issues that should have been identified prior to sale, including a cracked windshield and brake problems that surfaced immediately after purchase. The service department experience was even more concerning. I had to return multiple times due to incomplete or delayed repairs, communication was non existent unless I followed up myself, and promised services such as detailing were never completed. While the vehicle was in their care, the leather on driver's seat was damaged. The proposed "repair" was to glue and paint over the damage rather than replace the affected panel. They took no responsibility even though the damage happened in their care and their resolution unacceptable. Of further concern, personal documents went missing from my vehicle while it was in their care, and there was an unexplained few hundred mile increase during one of the 10 day service periods. Despite raising these issues, there was no accountability or resolution. Overall, this experience fell well below expectations and raises serious concerns about the standards behind their certified pre-owned program and their slogan "buy smart, be happy." From my experience, honesty, accountability and a happy customer is NOT their priority. I would strongly encourage others to proceed with caution if at all. **Ive added before and after pictures of the ripped seat. Keep in mind the seat was ripped in their care before I even took possession of the car after purchasing. Its unacceptable how they claim to have fixed. Im trying to escalate but no one returns calls there.

This was my first time coming to Lexus of Winter Park for service since I usually go to the Orlando…read morelocation where I purchased my car. Honestly, getting an appointment lately has been frustrating because of the system change -- the website kept glitching and refreshing, and when I tried calling, no one picked up. Not the best first impression... but I'm glad I decided to stop by in person anyway. The dealership itself is very spacious, clean, and modern. The staff were friendly and welcoming, which made the experience much better. One of the advisors there was absolutely gorgeous -- seriously looked like she could be modeling -- but beyond that, everyone was professional and helpful. Even though there weren't any openings for the same day, they really worked with me to secure an appointment and made the process feel smooth after all the earlier frustration. I appreciated them taking the time to help instead of just turning me away. Overall, a very positive experience so far. Let's see how everything goes when I come back next week for the actual service, but first impressions inside the dealership were great!

I really like my Service Consultant, William Marshall, who cares and knows his job well. He assured…read moreme on the car inspection. I had a concern over the alternator, and he had it inspected. It turned out the battery was bad, not the alternator. This dealership offers the VEP lounge with massage chairs and refreshment and snacks, which is a plus.

I was impressed that this dealership was able to fix a notorious transmission problem with my F150…read morelast year. I had it to two dealers in the area that were unable to resolve the problem, and I was pleased that their tranny specialist Scotty was able to conquer the task. However, I recently took my truck in for a simple oil change and tire rotation last month and had issues. The service advisor informed me that I had an oil leak. So I scheduled the repair for the following week. For some reason, they still changed the oil despite knowing it would be done again the following week. This cost me nearly $300. They should have held off on the oil change rather than pushing it through and charging me unnecessary money. The repair was supposed to take 5-days, but ended up taking 2-weeks. I requested a loaner vehicle with a trailer hitch, but that never happened despite fighting the issue. I had to hire a driver to move our work trailer between job sites that cost me $400. The service manager was actually considerate and waived the loaner car fee for my inconvenience. I could have overlooked this issue, but when I finally got my truck back, I noticed a ding in the driver side door. My truck is immaculate, so I know for certain this happened at the dealership. I basically just gave up, as they seem too busy to care about customer service. Customers should never feel this way, but it is what it is. Overall, they're pretty good, but don't set your standards too high or expect a good customer service experience.

there is no peackock ford. the website takes you to another dealer that hidden charges extras for…read moreeverythying.

I had a wonderful car buying experience at Holler Honda. They have the best price guarantee so…read morethere isn't any haggling, the price you see is the best price. They also don't work on commission so they aren't just trying to make a sale so they can get their piece of the pie. Peter was absolutely fantastic! This was the fourth car i've purchased from a dealership and I've never had the sales rep be as knowledgeable as Peter was. I was SO impressed! It was apparent that he cares about what he does and is passionate about it enough to take the time to learn EVERYTHING. He gave me an in depth response for every question is asked. I can't say enough good things about him! We dealt with Mike for finance and he was wonderful too, talked me through the paperwork and add-ons and was patient while I asked all the questions. Lastly, Wiz was super friendly and helped with my trade in. Overall, this was a great buying experience and i'm so happy with my new car!

I bought my first Honda here during the pandemic. Had a great experience then, and I'll usually…read morebring my car in for services here now. There was only one time where I was quoted a ridiculous amount of money for 4 new tires and I remember turning around and looking at their black board right there in the middle of the service center area and seeing the summer special going on for tires and asking: "So, why can't I get in on that deal?" What do you know, he went back to talk to someone and I got in on it. Maybe he was new. Also, I would say, go on their website and check out the service specials they've got going on. I have never had a problem with them honoring the coupons I bring in. Granted; its more expensive to get your car serviced here then say, Firestone or Tiresplus but if anything happens to the car and they've serviced it, they take responsibility for it. While you're waiting there's an area that has surprisingly great coffee, and snacks. Make sure you make an appointment for your service or you risk being turned away due to unavailability; especially if its days before a holiday.

Wonderful Experience with Rich. A very pleasant car buying experience, would definitely recommend…read morethis Dealership. High-End inventory, nice facility, superb customer service, Rich did everything to get me the right loan approval and overall taking in my trade and applied all their incentives with the trade and finance rebates they offer. Gladly all turn out to be just what i have imagined. Thanks Rich and The Team.

0 out of 5. Stay away from this place. I bought a used Tesla…read moreModel S from Michaels Auto. They lied to me, saying it had free Supercharging for life. In reality, I'm paying $30 every single day just to charge it. Do the math -- that's thousands of dollars a year they stole from me with their lies. The car qualified for the $4500 tax credit, but the dealership gave me no documents to prove eligibility. I emailed and texted them multiple times -- absolutely no response. Total silence. This dealership is full of scammers. No honesty, no responsibility, no respect for customers. Avoid this place at all costs. Learn from my mistake.

Update: After speaking with Richard, the service manager, he was able to resolve the rim issue…read morequickly and effectively. In addition, my vehicle was ready earlier than he originally estimated. We are very pleased with how the situation was handled once Richard got involved. His professionalism and follow-through made all the difference.

Was told I needed to wait 2 hours! It's now going on 4, I have never had such slow service at any…read moreother BMW dealership service station. I am not happy

I enjoyed my first experience at this Dealer. I was not aware about the mobile oil change service…read morefor The Villages. I might take advantage of that unless I want spend a day in Orlando. The Service Advisor was pleasant and professional. I would definitely be returning and if I ever plan on trading my beautiful 2022 XC90 for upgrade, I would start with The Volvo Store. I definitely recommend them for Service.

Came in to just appraise my car and car shop and ended up walking out with the car I was set on…read morebefore walking in. Michelle was amazing, friendly and real with us which made the process easy and reassuring! I've owned 8 cars previously and this was the smoothest purchase with Michelle by far! Happy to drive my new whip and show it off!