We rented two jet skis and a 14-person pontoon for a bachelorette party. Unfortunately, our…read moreexperience was disorganized from start to finish. The blonde employee at check-in was professional and attentive, but once we finished the paperwork, no one told us where to go. We were simply told that a young employee talking at the counter was our guide. We waited outside for about 10 minutes before I finally went back inside to ask where we were supposed to be, only to find he had already walked out a side door. During the boat inspection, the guide almost marked the propeller as undamaged despite obvious chunks missing from two of the three blades. We had to point out the damage so it would be documented before we left. Things became much more concerning once we got on the water. We were handed four life jackets for two jet skis, told to wear two of them, and assured the other two would be placed on the pontoon. They never were. Later, one member of our group became uncomfortable operating a jet ski in the busy, choppy water near Torch Lake and needed to switch with someone else. That's when we realized we had no spare life jackets on the pontoon. With nowhere safe to dock, someone had to move between the pontoon and the jet ski without wearing a life jacket. We were immediately stopped by law enforcement and cited. The officer also pointed out that one of the jet skis was missing required registration numbers. When we reached the sandbar, we discovered the pontoon only had two small anchors for a large boat in rough water, and one of the jet skis had no anchor at all. Someone from our group had to spend the afternoon babysitting the jet skis instead of enjoying the day. Given the water conditions, I'm not convinced the jet skis should have been rented out that day to inexperienced riders. We returned about an hour and a half early. The dock staff were rude, instructed everyone to leave their belongings on the boat during fueling, and then criticized my group for not having a payment method at the fuel dock because our wallets were still on the boat. I also went to the office to discuss the safety issues we experienced, only to find the front door locked and no employees inside. Between the missing safety equipment, questionable maintenance, poor communication, and unprofessional customer service, this was not the experience we expected. There are plenty of other marinas in the area, and I would recommend renting from one of them instead

Absolutely terrible experience the owner is a total jerk. Boaters beware - there are plenty of…read moreother super nice marinas in the area with owners that do not treat you like shit!

Walstrom's staff and service continue to impress me. I had in issue on the water yesterday with my…read moreLund's trolling motor. Called and their customer service went above and beyond assisting me. As far as coming off the water driving right there for them to test my batteries, as that's what they "thought" the problem might be. Tested, installed new ones and I was out the door. If you looking to buy or anything else with boats this is my go to dealership! Thanks again for getting me back on the water !!

Last fall I took my boat to be winterized and that it had an engine issue. I was told they would…read moreassess and take it out on a lake to assure the work was complete. They contacted me and said it only needed a new prop. Also informed me the bilge pump needed to be replaced. I told them I would bring it in the spring. At that time the boat went into storage. This spring I immediately took it to Walatrom's to get the bilge replace along with 3 other services they recommended. I was told it was to be done in 4wks. After 4wks I was told the bilge had a loose wire and was repaired. They gave me a Spring set up but had no time for the additional 2 request. I pick up my boat and got it on the lake with no change in engine performance. I removed the prop they installed put on a different one and returned it. They informed me they NEVER take boats on a lake, they only test them in the barrel. When the manager look at my original invoice he saw where it was to be tested in the lake. They did return my money for the prop. I had been going there for years when they were Traverse Bay Marine and their service was exemplary. I will never go to Walstrom's again or recommend them to anyone.

Teresa and Hank at Alden Marine & Sport not only have nice pontoon boats, but they give you the…read moreBEST SERVICE ever! You can tell they truly love what they do, and give you that "mom and pop" service that is so rare to find nowadays. We thought we left our car keys on the boat so Hank came back to pick up my husband to take him back on the boat. It wasn't there, but thankfully we found them in one of the hidden pockets of our daughter's backpack. The next day Teresa called to make sure we found them. Who does that? Thank you again Hank and Teresa for being such gracious people. Keep up the great work that you do, and here's to more great years running your business! Maybe someday we will run into you down at the Keys during the winter. Cheers!

Awesome experience for renting kayaks! My boyfriend and I stopped at Torch Lake on our way up to…read morethe Upper Peninsula. We only had one day & we knew we wanted to rent kayaks. We stayed at Chain O' Lakes campground so Alden Marine & Sport was only around 10 minutes away. We went in, said we only had a couple of hours to kayak, we paid, they packed them in the truck & we followed the truck to the drop off point, which was only 1 mile down the road. Fast, friendly service, exactly what we needed that morning! So easy & no hassle. Definitely recommend!

Brad knows boats! Our boat engine would not lift or lower after winterization and we felt uneasy…read moreabout trailering our boat engine lowered and seemingly locked. Brad verbally addressed our problem over the phone and we dodged a tricky situation with a simple fix. Well, simple for Brad that is, not us! I will definitely call Home Harbor Mobile again with future boat problems . . . which every boat owner knows that it's a matter of "when ". . . not "if" . . . LOL!

I have used Brad multiple times for repairs on our old pontoon boat and our fishing boat. His…read moreresponse time is amazingly fast, and his diagnoses and repairs accurate and fast. He recently diagnosed another problem with the pontoon via text, since he was booked out so far. We were able to correct the problems ourselves and get back on the water. He is a godsend. Nothing less than five stars!

Rented a pontoon boat to take the kids out for the day and it was perfect. Prices were right,…read moreemployees were young but polite knowledgeable and helpful. We had a great time swimming tuning and hanging on the water.

I've delt with Terry, Andy,and Brooke for over 30 years and their late father Chuck before his…read morepassing . They've maintained my 1963 Century Resorter and now my 1950 CC U 22 Sportsman. They're honest in all their dealings. Always fix whatever problems I might have caused Andy's the President. I see his truck pass by my house at 7:50am every work day as he's enroute for a 8 am arrival. Very few owners do this these days Thank you Stander Marine for your great service and friendship over the years Bob Hubbard Leland Naples Atlanta

Dave is "Master" of the Chris Craft World! We purchased a 1962 16 ft Chris Craft Ski Boat. Our boat…read moreneeded some TLC and we found Dave-searching and hoping for the best place for Chris Craft repair/maintenance. We were not disappointed. Dave took on our project. He took copious notes on what he found, told us what he thought we should do, and then he got to work. We knew we were in good hands because we could see the passion Dave has for his craft. (His knowledge can not be challenged.) He covered every inch of the boat. When all was said and done; we were able to take the boat out on a nearby lake. Dave took us through the paces, showing us what he did and why, and how to "love" our boat in the future. He also tweaked our trailer so that the boat would have a safe journey home. We are now enjoying our boat on Lake Maxincuckee thanks to Dave.

Dave Moore is very knowledgeable in boat construction and repair. His over 30 years of experience…read morein NW Michigan is extensive in both hull construction and mechanical systems. Along with his barns full of parts, if he does not have what you need he can make if for you in his extensive machine shop or knows someone who can help. He is very generous with his time to help you solve what ever problem you present him......definitely a 5 Star company.

Terry does great work! He is a master of his craft - a true magician at boat body work -…read moreamazing! Great guy & easy to work with as well. Recommend Terry to anyone!

The service was fantastic. Welcoming vibe, quick service, and a very fair price - even maybe on the…read morecheap side - for a job very well done. When I asked about the price estimate, he was very upfront and honest and that didn't change. I am very pleased, will recommend, and if I have any other phone issues, I will be going back.

I brought my PlayStation in to get fixed earlier this year and it took them over a week to get the…read moresupplies needed to repair it. Then a few weeks ago I requested service to get it looked at again. They never called back or even responded to my email,so I brought it in again last week. The person there said that they would look at it by Thursday,well that wasn't true because according to them I was like third or fourth in line to get it looked at. They just keep giving me the run around. I do not recommend them at all.