Straight shooter plumbing came out for an emergency plumbing issue on Labor Day. I can't say…read moreenough nice things about the company and the 3 employees we dealt with. Honesty and integrity are some of their best qualities. I will always use them in the future. I highly recommend.

Drains were not draining. They came and ran cameras down the line and used a location sensor. I…read morecould not see anything in the camera images at all, but whatever. They said the drain line was broken at the septic tank entrance, and recommended a complete septic line replacement at 4000.00. I gave them 50% (2000.00) to start to have the line dug up. I don't know if they were in a hurry or what but I hope it was not a sham. Such a simple thing to diagnose - check the tank 1st to see if it is full. I figured that out on my own, thank goodness! So what they convinced me to do was not needed at all - the septic tank was simply full and needed pumping. Cost me 2000.00 and tore up my yard for nothing. My yard was torn up and there remains a 6" high by 12 feet long mound that I guess I will have to level out on my own since you can't mow over it. I asked if there might some refund on my 2000.00, and the tech said he would check, but I never heard back from them. Unless I hear something ( it has been 6 months), I can't recommend this company.

They gave me a ballpark quote over the phone and it was actually cheaper once the job was done. So…read moremuch better than the other way around!

I called early in the morning and they were out a couple of hours later. They fixed the toilet in…read morea short time and charged a reasonable price. They were very nice and very professional. Now I know who to call for all plumbing problems

Absolutely outstanding service from Legacy Plumbing!…read more I had what I thought was going to be a simple toilet repair, but it turned out the toilet itself needed to be replaced due to some poor craftsmanship from previous companies. The last homeowner had a cheap toilet installed, which created more problems than expected. Jake was fantastic throughout the entire process. He took the time to explain my options, answered all of my questions, and made sure I understood what I was paying for rather than just pushing me toward the most expensive solution. What really impressed me was that Jake worked the cost of the work they had already completed into the replacement toilet, which saved me a significant amount of money. The pricing was very reasonable, especially considering the quality of the service and the unexpected issue we ran into. Great communication, fair pricing, excellent workmanship, and genuinely great customer service. I would absolutely recommend Legacy Plumbing, and especially Jake, to anyone who needs a plumber. Five stars all around!

The plumber did a very through and neat job. He explained everything he was going to do and…read moreanswered all of my questions. The total cost was within the estimated range. Will use Legacy plumbing again!

Johannes showed up right on time with his assistant. He was very pleasant, very professional, and…read morevery knowledgeable about the systems he was looking at. He provided excellent support, and when it came time for the estimates, he gave me four very good options that ran the gamut from "Everything Possible" to "Very Specific Fixes." I am quite comfortable with the information he gave me, and I believe I can make a very good decision based on his solid input. Excellent job, very impressive.

The most friendly guys who explain everything that happened to what they did to fix it.read more

Excellent experience. No complaints. Arrived promptly. Plumber was professional and competent.read more

The plumbers arrived on time and I appreciated that I was notified in advance to meet them while I…read morewas still at work. They did a great job servicing my water heater as it needed a flush after four years. Note that I was unaware of this maintenance was even needed! My bad! Thankfully it's behind me now. I also had them look at my sink disposal and two toilets. They provided good advice about the condition of a water valve on one toilet and after discussing price options, I decided to get the toilet pumps updated. Overall, they took just over an hour for all the repairs and then explained everything they completed by taking me on a "tour" of the repairs until I was satisfied. The service was exceptional even though I had questions about pricing in which the owner Jerry was able to discuss so that we were all happy in the end. Thanks Jerry for reaching out to me! The service is exceptional.

Called Authentic Plumbing Solutions when our plumbing decided to have a meltdown. Brandon got out…read moreto us fast, cleared a sewer stoppage, and ran a camera to see what was really going on. Turns out the break was on the city side, and instead of trying to sell us an expensive repair, he told us to contact the city first. Huge respect for that level of honesty. Since he was already there, we had him install a new toilet and showerhead. The toilet install had some quirks because the tile floor isn't perfectly level, but Brandon explained everything, handled it the right way, and made sure it was solid before wrapping up. Quick response, knowledgeable, transparent, and no upselling nonsense. Authentic name, authentic service. We'll definitely be calling them again.

We had to call a plumbing company last night to clear a backup in the washing machine drain. We…read moredecided to call Authentic Plumbing Solutions out of Rockwall since we used them one other time in the past and their service was great. Brandon and Dakota cleared the drain and checked the other secondary and main lines to make sure there were no other blockages or issues. They were very professional and efficient. They took the time to explain the problem, how they made the repair and was and even sent camera videos to our email. I highly recommend Authentic Plumbing Solutions. Give them a call! Anita

Michael replaced two older soldered on faucet valves and a tricky sink drain with AC discharge…read moreattached. His pricing was fair and straightforward.

My customer experience with Michael Hairston was very productive and favorable. When I initially…read morecalled his office, his receptionist was courteous and professional, Michael called me shortly thereafter and I apprised him of several plumbing issues, one of which involved two faucet handles that had a measure of corrosion. He quickly suggested I contact the manufacturer and take advantage of their lifetime warranty. I did and they agreed to send me replacement handles. That was an immediate cost saving measure. When Michael came to my home the next day, he proceeded to unclog three sinks, and improve the water flow in the three connected faucets. He also conveyed some valuable household plumbing information that should prove beneficial going forward. All of these services were provided at a reasonable price. I will definitely call Michael should future plumbing issues arise.

A class act! I can't say enough good things about this company! From punctuality to expertise and…read moregoing over and above, this is by far the best service provider I've used. Very knowledgable and they don't quit until it's right. I flip houses and everything must be done to code to pass inspection. These guys you will be able to count on! Thank you April, Tanner, Garrett! Y'all helped me get this house thru the finish line and it wasn't easy and I can't thank you enough. You are now my plumber on EVERY flip I do and for my personal home! I already shared your contact info with my network of investor! Thank you Donna

Staggs charged me $3000 for a $662 water heater. Please use anyone else other than them. Home Depot…read morehas better products than they install and plus when you got to home depot they can recommend someone to help you install it for way way way cheaper. Business is deceptive and the owner is extremely rude.

Great Team!! Extremely professional and responsive…read more Definitely will recommend using them.

This is simply a salesman in a van. After verifying that it was in fact a water heater, the…read more"repairman" attempted to sell me on a subscription maintenance package for $16 a month. After rejecting that he tells me for nearly $400 he would diagnose/troubleshoot the water heater but not perform any labor. Labor and parts would cost extra. THE LABOR!!!! Isn't that what the $400 is for? But the kicker was, without touching my heater, he offered to replace it for $6800! Their costs on a new unit is $1300. So that's $5500 in labor for replacing it with a unit that fits in the exact same footprint!!! Buyer Beware!!!!

We needed a water heater replaced and Pelayo Plumbing came right away. They did a fantastic job…read moreand very knowledgeable and nice.

Easy to communicate with. Showed up on time…read more Job was completed correctly. I was even given options on how to save money on various replacement parts.