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    Capsule

    3.3 (19 reviews)
    Closed 9:00 am - 6:00 pm

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    Capsule has HOUR-long hold times. It's been this way for a year and they don't care or bother to add more staff. Just use CVS or Walgreens.
    James D.

    Capsule is now a complete operational and service DISASTER, like everything else in Miami. The NYC operation is supposedly better, but at this point, I can't recommend them to anyone regardless of location. You just can't trust them to deliver. Expect HOUR-long hold times if you call (with NO estimated queue duration or any callback options). If you chat in the app, expect1-2 DAYS before they respond. All while they make careless mistakes on their end while processing medication: Deliveries to the wrong address, incorrectly-recorded refill dates, and full days going by from the time the doctor sends the prescription to Capsule for filling (despite their texts saying it'll be ready in "4 hours"). Capsule's entire value prop is convenience, so at this point there is no reason to use them. Use Walgreens or CVS so you can actually speak to a human and make sure you get the medication you need on time. No one has evangelized Capsule like I have since the launched in NYC years ago. Utterly disappointed at how mismanaged they've become. Stay away from Miami Capsule at all costs!

    Carolina a.

    Incredible service.. Capsule really prepare everything with Love .. Amazing customer service . I decided to transfer all my prescriptions from Walgreens ( 200 sw 13th Ave Miami FL 33131 "one of worst and disasters customer service pharmacy in Miami" to Capsule , following the advise of my hubby. Oh God, what a smart decision took transferring everything to Capsule . I was fed out of Walgreen and all their inefficient and bad service. Since I signed in Capsule they took from me 100% (I hope this amazing service and experience keeps forever.. pls do not change.. You are fabulous) . By the way the app is really great and works perfect . But the best don't stop here.. Can you believed to have your medicines perfectly delivered only 3h after your ordered in a very cute bags, with lovely stickers, on time from a very nice driver? This is out of chain.. Same day! Unbelievable, with Walgreens always wasted time.. They don't have enough employees, you can keep holding from someone pick up you case many minutes. My last was 35 min on hold I want to say thank you very much to Andy Martínez, Technician Pharmacist to took care of me A-Z He called me, arranged all with the pharmacist to give a 100% satisfaction. He got it! ..

    I highly recommend Capsule because: 1. It's convenient! I don't have to go anywhere, or wait for my prescription because they BRING IT TO ME. 2. Their customer support is outstanding! I have asked a lot of questions and they always respond promptly. 3. Best of all, they make transferring easy! Their customer service team took care of everything.

    Jennifer Daphne H.

    I previously used John Kross Pharmacy and they were fantastic. I tried to use Capsule for two months after the change from John Kross. They mishandled the prescription two months in a row-really poor communication and misinformation. I requested a conversation with the pharmacist and she refused to engage. The staff were indifferent, and unable to provide assurances that all was sorted out. In the end I transferred to another pharmacy. Unless they have a customer service overhaul, I will not use them again.

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    Ask the Community - Capsule

    Review Highlights - Capsule

    I moved to FL recently & transferred my prescription to a CVS & it was the worst experience I've had with a pharmacy.

    Mentioned in 3 reviews

    Read more highlights

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    I come at least once a week. If you sign up for rewards there's so many great coupons!! Good place…read morefor snacks too

    The CVS/Walgreens by where I live said they do NOT cut out French passport photos (but can take…read morethem), but I vaguely remember taking passport photos HERE 10 years ago as it is a couple of buildings next to the embassy and back then the embassy directed me here because my initial photos did not meet the criteria. I couldn't recall any other details regarding cutting photos and such, SO-- -- I called this CVS before I needed the passport photos to verify if they do cut them. Lady on the phone said "yes as long as you come in before 9:30am". I asked again to verify, she gave me the same answer. I arrive before 9:30 the next day, and the lady at the photo area said they do NOT cut the photos. This lady at least did not seem visibly irritated when I did not move forward with taking photos and found a different place that did cut them. ULTIMATELY, if you are reading reviews for the same reason I was-- as of August 2025 the French embassy HAS A CUTTER AND ACCEPTS WHITE BACKGROUNDS! 1 star based on THIS experience. I was better off not getting my call answered so I would have skipped going here in the first place. So do go and get your passport photos taken here for $17.99 for 2 photos OR! To save some $$ instead, Create your own passport photos using those photo-adjuster-to-passport-size websites, get on the CVS website to upload then print to 4x6 size, USE A COUPON, pick it up, then VERIFY THAT THE SIZE MEETS THE REQUIREMENTS (in my case, the face needs to measure a certain amount within the photo). The French passport photo size would have made 8 photos in that 1 4x6 print and cost .25 pre-tax with the coupon. Had to make this review so I have a reference 10 years from now lol Hope this helps someone else!

    CVS Pharmacy

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    Yelp Fam, We're back…read morewith another review this time in Miami, at the downtown CVS. If you've been following my other reviews, you may have noticed a pattern: I was in Miami for less than 24 hours, getting ready to board my cruise. And of course, I forgot that one essential item--toothpaste. Thankfully, there was a CVS nearby. It was literally a 5-minute walk (with walk signals) right to the store entrance. I really appreciated the layout and convenience of this location. You can actually see the cruise ships from the store, which made it even more ideal for travelers. I was able to grab all the essentials I needed, and the staff was helpful in pointing me to the right aisles. Checkout was seamless and quick. This location also carried a wide variety of items--especially travel-sized products--which is perfect if you're heading out on a cruise and realize you forgot a few things. I really liked this CVS, probably because it saved my life and had an extensive travel essentials aisle. Unlike the CVS locations I'm used to back home, this one had more options--likely because it's in a prime tourist area where people remember everything they forgot to pack at the last minute. I would definitely recommend this CVS location to visitors.

    Not sure why the 4 & not 5. Perfect place to purchase items for a cruise. Alcohol is reasonably…read morepriced. A bottle of prosecco was actually cheaper than home. Self checkout available. Close to the Bayside trolly stop- just across the street

    Capsule - pharmacy - Updated May 2026

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