Came here for some items to fish at the pier. They have some items that were a lot cheaper than big…read morechain stores, which was great; they were name brand too. The store is not that big, but they packed in a good amount of stuff in there. The worker was nice. She spoke limited English though. Parking was plentiful.

I never knew the store existed until a quick google. I needed a new jigging rod no one had in…read morestock but this little gem had what I was looking for. The store is small but pack full of gear! Glad I found them!

Been here many many times…read more Wait times are long but the staff do their best to churn through the crowd. Staff are mostly chill and helpful.

I called the Pasadena location and asked to speak with someone in the archery department and was…read moreput on hold for an hour. No one ever helped me. So I called the West Covina store and was put on hold for 30 minutes and I gave up. I went to the Pasadena store and a customer was yelling at the manager cause he left his id there after having had purchased a gun. He was angry cause no one had the forthought to call him to let him know he left his identification there. Your employees are not very professional.

2-3-2026 This is my…read morefirst time at a Bass Pro Shop, and I was overwhelmed, needless to say. The taxidermy is beautiful, and I had no idea they would actually have live fish inside their building. It's a remarkable establishment. It felt like a football field inside. This is definitely THE place for outdoor enthusiasts and folks who fish, hunt, camp, and so on. They have BOGO 40% Costa sunglasses. I ended up getting a 3-piece utility box crate. Customer service was standard, but I was mostly taken away by the beauty of nature, and of course, I had to donate to the conservation fund. I'll have to do more research on what entails, but there is so much to dive through and explore here.

Time at register is soooo slowww I think due to number of checkout staff, which is odd considering…read morethe store seems to have a lot of people there. Also had an employee in fishing department be real weird/off putting. A line was strung across an aisle by a kid and he seemed unaware of that when charging through and then stunned we were trying to help him. Vibe is not as warm/positive as other Bass Pro locations.

Ceasar, Mike and the team there are really good dudes. If you're into speed or slow pitch jiggling…read morethis is the place. Good inventory and even some specials that they have in the shop. It's really an Airsoft place but the saltwater fishing department here is really good. I make a stop here at least once a month. Check out some of the airsoft stuff as well. I don't need another hobby but it's fun to look.

These guys are definitely are the best, hands down! Quality work and top notch products! Highly…read morerecommended!!! Thanks for the super tight spooling job on my Maxel, awesomeness!!!

Bass pro shops is just an amazing place in general. The whole store is absolutely awesome, they…read moreliterally have everything for everyone. You can take the kids to see the aquarium and fish, they have great taxirdermy animals from deer to bears to foxes and lions. Anything you need for the outdoors it's at Bass Pro. We tried the food there for the first time. I got the fish and chips and some sides. The fish and chips were great, the fries were hard as a rock, the gator bites with the dip was delicious and the spinach dip was just ok. Cold, refreshing beer and the service was great. It is on the expensive side when it comes to all the pricing but the quality is definitely all there and for the most part worth it. It's worth stopping by if ever in the area.

I would like to recognize Kimberly, the General Manager at Bass Pro Shops, along with the cashier…read morein Customer Service who assisted us during our visit. We had an issue with a purchase that we made but never received. Kimberly took the time to thoroughly research the transaction, locate our purchase information, and ensure the situation was resolved. She was professional, patient, and truly dedicated to making things right. I would also like to thank the Customer Service cashier who helped us throughout the process. She was friendly, kind, and attentive, making us feel valued as customers from the moment we arrived. Together, they turned what could have been a frustrating experience into a positive one. We sincerely appreciate their excellent customer service, professionalism, and willingness to go above and beyond to help us. Thank you both for making things right and providing such a great customer experience!

It's been a while since I had this experience but today I was in Dick's and I saw Emily the cashier…read moreagain and I was reminded that I wanted to leave her a very positive review I needed to do an exchange because i bought girl socks and needed boy nike socks. But i misplaced the receipt and was unable to do the exchange for the correct item.. This was frustrating for me and i got upset but Emily went out of her way to ease my frustration with a 10$ credit towards the new purchase if the correct item and just gave overall great customer service!

I had a very disappointing experience shopping here on Father's Day…read more My son was using gift cards to purchase his birthday present and accidentally miscalculated his total after adding a $63 pack of football cards. When I realized the mistake, I politely asked if that item could be removed from the transaction. The cashier immediately responded, "I can't," and offered no explanation or attempt to help. A manager was called over and seemed visibly annoyed. We were told there were only two options: either void the entire transaction and wait approximately 20 minutes for the gift card funds to be restored, or pay the difference and then return the football cards afterward for store credit. Since there was no way I was spending an additional $63 on football cards, we chose to void the transaction and wait. We specifically discussed that it was Father's Day, that we needed to get to a family dinner, and that we would wait the required 20 minutes so my son could repurchase the correct items. The manager advised us to wait near the entrance or continue shopping. After the 20-minute wait, we spent another 15 minutes waiting for the same cashier to help us complete the purchase, only to discover that all of my son's items had been returned to the sales floor. We were then told, "You just left the items," despite the fact that we had clearly communicated our plan and followed the instructions we were given. What bothered me most was not the store policy itself, but the complete lack of customer service. There was no apology, no empathy, and no effort to make a frustrating situation easier--especially for a child trying to use birthday gift cards. The entire interaction felt dismissive and unnecessarily difficult. The saddest part was that my son left the store in tears instead of excited about his birthday gifts. What should have been a fun experience became a frustrating and upsetting one due to poor communication and a lack of basic customer service.

Got my first firearm with Oscar E. He answered all my questions since I'm a first time owner. He…read morewas informative and patient. They have a good variety and great pricing.

After 29 years on and of purchasing with Turner's Outdoorsman I made a purchase with Ammo Brother's…read morein Cerritos two weeks ago. Reason: I paid cash for 2 handguns , 2 background, after the 10 days I was told they needed 30 more days more for background, at the end I was told by employees to just pay for another background again and see what happens? I even did a live scan $50. I the had to wait for my $1,000 to be sent via mail from corporate in Rialto and that took weeks, I felt like I was a 2nd Class Citizen. I called Ammo Brother's in Cerritos and I got all my questions answered by Martin the Store Mgr., ask for him if you want a quick professional experience. I was considered a "Undetermined", Turner's Outdoorsman does not deliver to "Undetermineds". Ammo Brother's #1 - Martin #1

Good service and selection. Prices were good too. Will be going back there regularly.read more

Boy oh boy does John have an attitude . Not a fisherman , but needed some fishing line crimps for a…read moreproject I'm working on. Called "new world camping" so inquire if they had any. John answered and went back and forth with me because I didn't know the size of the fishing wire I had (remember , I'm not a fisherman) . Seeing as I was getting nowhere , I decided to stop in . I find the crimps , and there are multiple sizes. To be safe , I grab the two that look accurate and proceed to the counter . John says 6 dollars and I ask "I'm only going to need one of these . Is it ok if I bring the unused one back?" He thinks for a moment . And says "no refunds Next time bring wire. " "I'll go get it now then I guess." I say to him I go back home , grab the wire, come back . I go to see which fits and he coughs STRAIGHT IN MY FACE. No excuse me , no sorry , nothing . He tells me to get the specific wire crimp, and charges me 4 dollars (no shocker that he charged me an extra dollar now) I almost never leave reviews , because honestly , who cares , it was 4 bucks . But ive almost never felt more unwelcome in a small store . Idk if he's racist or just a jerk , but I'll def never go back .