Ok, this has been going on for a long time and after YEARS of trying to deal with this incompetent…read morestaff, yes even the doctor, not being professional at all, I have to complain. I went into Nixons office in 2020 for kidney stones. Was scheduled for surgery and was told that I had to pay over $300 co-pay for the anesthesiologist prior to surgery? A stint was also inserted during the surgery. Office visit was 11/24 for post op and have the stint removed. I was told at the time that the surgery turned out to be not necessary due to the kidney stones location but would probably would have been at sometime...The skin had also grown over the stint and was painfully removed (without any medication. Ouch) Now we are done with the fun part. In 2022, I received a call from a credit agency saying that I was delinquent on a bill for $778.47 to them for the surgery. I have had Blue Cross/Blue Cross for over 30 years and have never had an issue with co-pays. I called the office and they said that they did all that they would and told me to deal with the Credit Agency. That was another issue. Not pleasant people. I refused to pay the extortion due to the fact I didn't owe it until 2024. For the sake of my credit score, I paid the ransom in full. $778.47 Fast forward to 2 weeks ago The same credit agency called me to say that I owed $365.55 due from the same procedure! 6 Years ago! Ok. Now I'm mad. Office says they changed their billing from in office to having Carson Tahoe do it. THEY HAVE NO RECORDS PRIOR TO 2023 ! BC/BS has no record of a claim for the surgery anywhere. He was/is in the group. The office is rude and unhelpful when they do answer. BC/BS says they will still pay it if the claim is sent. I cannot give this Office a passing grade on anything. From the "Doctor" to Abby, the self proclaimed "Lead" of she doesn't know what, are terrible and rude. I suggested that I could come into the office to show the information I have and we could discuss it. Abby said that would be considered a "threat" if I went there. I stated I would not come and that I didn't threaten anyone and that I was again being blackmailed, this time for $346.55, I stated that I am going to stand up for my principles and defy their incompetence, limitations and shortcomings. I wouldn't recommend them for anything. If I could give a "0", I would.

Changed to a new urologist because of his poor treatment, arrogance and demeaning attitude. Did…read morenot have my husband's best interest. Changed his report on my chart 3 times after questions about procedure. I am only giving 1 star because it won't let me post without

excellent, knowledgeable. explains clearly. office support is great. well worth the drive from…read moreReno. most grateful

Dr. Montgomery has been my urologist since he joined the Carson Urologist practice. I have complete…read moreconfidence in him as a doctor as well as a surgeon. He takes the time to explain everything so I can understand it and makes me feel comfortable going forward with my treatment.

This doctor who going thru a horrible life-threatening experience almost killed me..he kept…read moreprescribing antibiotics for a UTI I never had...(76 rounds to be exact)....I caught C-Diff which nearly killed me...I had a viral infection which he never figured out...this man & his inability to see the truth nearly killed me..I am still financillay & physically recovering 5 years after the fact...SHAME on you for using me & my GOLDEN insuirance...:-((((((

My husband went to Dr. Chen for a biopsy on his prostate, and within the next day and 1/2 he was…read morein ICU (intensive care unit ) for an infection in his body that was caused by the procedure!!! He was in the hospital for over five days! We will not be going back to hear the results. What I would like to do instead , is send Dr. Chen this lovely bill that we have from the ICU visit.

I am a medical doctor with 50 years experience. I am prostate cancer survivor and have prostate…read moreenlargement. I have been under his supervision for over two years. He has tried to pressure me to perform a prostate biopsy because my PSA continued to rise. Prostate enlargement will elevate PSA. PSA does not reliably diagnose cancer. My annual Prostate MRIs never have shown any return of cancer. He never discussed starting me on medication to reduce the size of the prostate and to lower the PSA. Another Urologist immediately put me on finasteride and my PSA normalized. Nowadays doctors make much more money doing biopsies than office visits. That is the business of medicine. Two friends recently had prostate biopsies at the same clinic instead of a safe prostate MRI exam. Fortunately, neither biopsy showed cancer. However, one nearly died of sepsis from the biopsy and the other has MRSA prostatitis for the rest of his life. Both complications were completely avoidable.

This is a good and amazingly well educated - check his bio - urologist if he will actually see you…read more More likely, he will push you off to a physician assistant (PA), whose education and experience pales to his, like he did to me - but same cost per visit to you with most insurance plans. Basically, every time I saw him, his attitude was, 'why are you wasting my time, you could see a PA for this'. Before I moved to Reno from a larger town, I saw multiple urologists for the same reasons I saw Dr. McCormack (kidney stones), and none of them dismissed me or urged me to see at PA instead of them. Also, in the years I saw Dr. McCormack, he never once performed a DRE. I received DREs from prior doctors at a younger age annually. And annually from my new urologist in Carson City. Check the standard of care, this may not meet it? PS - Urology Nevada is horrible and worse than Dr. McCormack, of which he is a part and presumably a decisionmaker and part of management / ownership, so he has to take responsibility for the poor service of everyone who works for or with him here. See my separate review on Yelp and see all the horrible Yelp & Google reviews written by other patients. Also, you have to fight with the front desk every time because they will auto-book you with a PA instead of with Dr. McCormack for your next appointment. YMMV if you have other issues deemed more serious than a history of kidney stones, which may possibly be what he prefers due to being more lucrative or other reasons?

STAY AWAY!!! Have absolutely nothing good to say about this medical group! The staff is rude and…read morevery unresponsive. If you do get a response it will be an excuse or an outright lie. After leaving a scathing message on their portal, I was contacted and told they have a no tolerance policy! After being lied to by support staff. I was told they had made numerous attempts to contact a World Wide Corporation with no response back. I immediately called the number I had given my doctors assistant and was immediately answered by a live person who took down Urology Nevada's number. Within ten minutes I received a call form the company I was told would not call back saying my meds were on their way. After two weeks of excuses and lies I fixed the problem in minutes. After all this someone from Urology called back to try to explain it was not their fault. This excuse was that the Major Medical Company had a non working number on their website. The same number that I called earlier. It took me a half hour to solve the problem Urology Nevada over two weeks of excuses, lies and threats to drop me as a patient for telling them that they were inept! I am an easy going tolerant person up until I am lied too! Instead of calling to say the problem was fixed, I get a call instead to blame others for their own ineptness. Dealing with this medical group is an absolute nightmare! It gets even better! I was scheduled for a same day surgery. After being prepared for my surgery including an IV started I am told someone only reserved the operating room for an hour! I was then told they would do the best they can, but I would need to come back to finish the procedure. ​Then there is the time I tried by phone to get a hold of my doctor about a problem after surgery. After getting no assistance nor a call back I was forced to seek help at the emergency room. In the ER I finally get a call from a pa, after telling them I was in the ER the call was dropped and never got a call back! While I was in the hospital I missed an appointment with my doctor for a follow up, get this because it is hilarious. When I get home I have not one, but two certified letters telling me I missed an appointment and a bill for a missed appointment fee! STAY AWAY from this madness. I have filed a complaint with the Nevada State Medical Board, my insurance company as well as Medicare!

17 out of 25 reviews are 1-star. Really that says it all. I would give zero stars if I could. I…read morewent in for an overactive bladder issue and after two prescriptions which did nothing but make me unbelievably constipated and a series of acupuncture 'treatments' that did absolutely nothing I've spent almost $500 and am no better off. I wrote my doctor and said I'm surprised they even recommend the acupuncture because it does not have a very good success rate and if they could not offer me a better solution our relationship was at an end. Their clinic is full of people seemingly sitting around doing nothing, so I guess they have to string us all along to pay them.

Dr Suttle was extremely professional and took time to explain all of the recommended options when I…read morewas diagnosed with prostate cancer. Since caught early and a low level cancer, one choice was to actively monitor it, which at first seemed like a reasonable option. The thought of cancer inside of me weighed heavily so I changed my mind and opted for surgery. Dr Suttle answered all questions and concerns describing the procedure along with risks and side affects. It's been about six weeks since surgery and everything went smoothly with no complications! Still dealing with some minor side affects but nothing serious. I think Reno is lucky to have Dr Suttle, an excellent and experienced urologist. If you need to see a urologist for any reason I highly recommend Dr Timothy Suttle.

Very professional resolved my bladder infection. I had previously gone to Renown Urgent Care 4…read moretimes was never referred to a board certified urologist and my condition worsened

Came her back on November 15th last year for the DH…read more. I've brought him to all of his appointments. It's always very busy and the staff seem to know the routine. He will have to make a decision later on testing. Dr. Derick Glazier was the attending physician assistant and was professional.

Wait time was a bit too long, other than that they do a great job. This is my third time at this…read moreplace.

It would be great if it was possible to separate the review for the overall practice and the…read moreindividual practitioners, but it's not, so I'll do my best to explain the experience at Urology Nevada. The front office side of the practice is pretty uneven - it's a large, busy place and it can feel like a factory. Patient portal messages and voicemails can get lost in the shuffle. You chant your birthdate and name so frequently you feel like you're in prison. However... the practice has some really excellent and caring practitioners who deliver outstanding healthcare. The two with whom I have experience are Dr. Goode and Dr. Zlatev, both of whom are terrific physicians and great people. Both are very engaged and caring people who understand the need to spend enough time with their patients to make them feel comfortable and well informed about their condition and the options for treatment. Despite being there for procedures that are uncomfortable - both emotionally and physically - Drs. Goode and Zlatev do their best to make you feel at ease, respected and in good hands. Their P.A.'s and staff members are equally thoughtful and kind. Their technical competence allows me to overlook the shortcomings of the front office operation.

I have been a client/customer of this practice fir about a year now and I'm a big supporter of it…read more There are typically three receptionists at the front desk so checking in is pretty quick and efficient. My assigned physician is Dr. Christopher Tam, who I find to be a very impressive young man. He's very friendly, listens well and I trust his recommendations implicitly. I try to secure early appointments and I am usually seen well before my appointment time. I would recommend this practice for anyone needing this line of medical service.