Terrible experience. I was referred here by my insurance, I guess I should have checked reviews. It took a month just to get an appointment. I arrived, did the normal paperwork, paid my deductible - all good up to this point. The nurse asked me some basic health questions, but none of the usual checks. Just how tall, my weight, that's it. I'm like, ok fine. Dr. Tam walks in, says hello. He has this totally disinterested look on his face. His assistant, a young lady, sits in the corner typing notes. Dr. Tam says, so what brings you here. Honestly it's a bit awkward talking about urinary issues with a young, female assistant in the room typing away as we talk, but again it's fine. He listens with this same uninterested look. I walk through symptoms and history, ask a few questions about medications. He's like yeah whatever you think might help. He's the Dr. here mind you. After about 5 to 10 min, he says we can take a urine test if you want. Clearly didn't seem to care one way or another. Then he gets up, shakes my hand and leaves. That's it. I ask the nurse if I'm supposed to leave a urine sample, she says yes, we do that and they walk me out. No follow up, no nothing. This visit cost $300 (my insurance is an HSA plan). Huge waste of time and money. Never again. read more

I've been a patient of urology Nevada for a couple of years, at Reno then Sparks, I was put on a drug to help my situation and for awhile it seemed to help, I've had bph for twenty years. I can honestly say as far as Urologist practice goes they're consistent with most. What I was looking for is cutting edge knowledge and ideas that help you to avoid unnecessary biopsies and surgery, but it seems my practitioner ( a PA) is trying to move me in that direction. My suggestion of a pca3 antigen, a pse or isopsa test were met with dismissal. My provider seemed shocked that I wasn't interested in a turp, having worked in healthcare myself for over 40 years the fact that turps are still being done is surprising to say the least . Apparently this practice is same old same old. I did like the Sparks location better which they're closing. The Kitzke location feels more impersonal, more like herding cattle. I was offered a feedback form to express this but it only directs you to a phone number that doesn't get answered. hmmmm...... read more

This was the best place to receive treatment for prostate cancer. Everyone that works there was absolutely wonderful! They help make the experience must more doable by their kindness. Would highly recommend! read more

For the same reason many others have posted. Called multiple times to ask for the "care team" to review the results of the CT scan. Understand when they are with clients....but they kept telling us they would call us right back...first thing in the morning...gonna do ...yep... My husband is a cancer survivor so of course we are very attentive to tests, etc. The receptionist said probably no news was good news. OMG. Going to rethink our choice here which is a pain. read more

I had two consultations & a biopsy...that went quite smooth. Getting the results was like pulling teeth. Now THREE weeks after my last consultation, no call from them to schedule treatment. I have called three times (in a week), promised a call back...crickets. There MO is put you on hold while they get the dr's assistant, come back a few minutes later, "Oh they must be busy, I'll have her call you". Then had the audacity to say it will be 24 to 48 hours before a call back! Really! I had called over a week earlier...hope you don't have cancer like me, & put up with this totally unprofessional medical facility. I do wonder if the docs know what is happening & condone it, or are oblivious to it. If they need medical care, I hope they get as good as they give. read more

I have multiple very large kidney stones. And just saw the PA, Adam Cassey, he was amazingly awesome!!! He understood everything I was talking about. Didn't talk down to me, or over my head in any way. He laid out everyone of my options with my husband and me. Took ALL the time I wanted. I can't say enough about this guy. He's a real down to earth guy just like you and i, he's just got all this knowledge. And as a patient you can message him with any questions, any time. read more

Urology Nevada Care Center - The smile put on my face by Urology Nevada - Urologists Near Me - Reno, Nevada

Seriously - I've been rescheduled 4 times. If they can't manage a simple calendar, makes me nervous to trust them to manage more important things. The doctors really need to step down and see how their practice is being managed. I get it, reschedule once, fine - twice, sucks but I can understand. . . but now 4 times. As you prepare for a couple days, travel, etc after a procedure, this is just shows an utter lack of disrespect for the patients. Now, if there was a phone call from the Dr. saying, "I'm super sorry but. . . ", instead you get a text message or an automated VM. When I read reviews, I'm always skeptical. . . but when you have 15+ reviews and there is a growing trend negativity, maybe its something you should pay attention too. Going to be looking at other smaller offices in Carson, Tahoe that may treat their patients with a little more professionalism. read more

-They do not call back about complications/pain after a procedure..seriously, they don't. -For follow up appointments that you schedule a month in advance they do not tell you that you need to get lab work done and that they need to order it. -Once you find out about the lab work, they will not send it. Once you bug them enough, they will send it, but to the wrong kind of lab. -You will then finally take it upon yourself to find the right place and get the order yourself. -After your results come in, it is back to impossible to getting anyone to call you back to get the results. You also know that they have them because you called the lab and they told you they sent them off a while ago. Whatever you do, whatever your procedure..go somewhere else. This has been a 4 month nightmare and feels like there is no end. read more

Urology Nevada Care Center Demonte Ranch treated me professionally and was quick! That is very key! Quick service. I really appreciate that. Now I did feel a bit rushed because I didn't get to finish my intake form but that was not really what I was worried about. They treated me well here. I looked at the other reviews and sorry to say but my experience here was a good one. My doctor got started on procedure quickly and finished in a very timely manner. I thought it was going to take long but it did not. We had a short conversation about what I did for work and I think it took all of 10-15 minutes for everything. I feel like that paperwork work took more time because I was lagging and taking my time filling it out. The co-pay was fair for the procedure so I didn't feel like I got ripped off. But I cannot say enough about the professionalism and expediency of the staff/doctor. They did a great job. This office is nestle in a business complex and I definitely went into the wrong office at first. But I think that happens pretty often because when I went into this office they were like "oh it's the next office down". It gets a bit busy here with trucks/semi going in and out of this place. But nothing to crazy. There is plenty of parking. As I explained earlier they did a great job and my experience here was good despite what I was going in for. Even though it was a bit awkward they got it done as fast as possible and professionally. They gave me enough local anesthetic to were their was little pain. Definitely felt pinching but after the needle and the local anesthetic was applied it was pretty good. I felt a bit of pressure but it wasn't anything I couldn't handle. My experience here was a good one and it was all I could ask for. Thanks for reading my review. read more

This office is ridiculously inattentive to their patients needs. When I saw a doctor and had a procedure done, it was a good experience. However, getting a hold of a doctor to have a very simple question answered (maximum 5 minutes) has proved elusive. They claim their "policy" is to call back within 24 hours. 24 hours? What if my sutures are infected? They seemed to have absolutely no concern for my concerns. This is the worst office policy I have ever heard of. I will edit this post IF I get a call back. read more

What a funny review to write. My husband recently had a vasectomy. We initially called and set up an appointment. Paperwork was mailed to us we had it ready on our first appointment. We were told to show up 30 minutes early, which ended up being silly. We handed in out paperwork and waited 45 minutes to be seen, which I understand, just probably don't need to get there soooo early. We were called a couple days before the big day. He was told that he didn't sign the release and would now have to wait another 30 days. Of course that wasn't ok, we had gone thru the motions to make sure the procedure could happen on a particular day, had the consult, made the appointment, and now this. We were able to come to a compromise, it was just an annoying set back that wasn't our fault. They wouldn't let me stay in the room with him....office policy. I do understand that some people should not be able to stay. But I am a respectful quiet women who knows when to be out of the way. In this situation it would have been very helpful for my husband had i been in there. I deal with people in pain alot as my job. One of the number one things that helps people cope when they are scared and in pain is support. Some people need someone to just be there for them, especially if your wide awake getting your junk cut open :) He is healing up great. The doctor was helpful, the nurse on staff was pleasant, the front desk team could use some warming up. All in all the job got done, and we are greatful for it. read more

THIS IS A NIGHTMARE CLINIC FROM HELL. Please people of Reno avoid this pale like the plague. Front desk staff was rude and poorly trained. They tried to charge my grandmother with dementia $300 even though she has two insurances. She was about to pay but I tried to argue that this price wasn't right and the staff began rolling their eyes at me and gossiping behind my back. Luckily, we didn't have to pay but that was the beginning of this nightmare clinic. Our doctor only saw us for 5 minuets and seemed like he didn't care and had other important tings to do than see my grandmother. We tried to complain to management and they were actively antagonizing and escalating the problem. Please for the love of this town, SHUT UROLOGY NEVADA DOWN read more

This office is impossible to get ahold of, they promise to call and set up a surgery and then they don't call, they won't return messages.

The worst business we have ever delt with! If you want to sit on hold for 45 minutes plus just sit and listen to their advertisement over and over . There are only 2 things. "We're moving soon and you can sign up for a patient portal. Recording Over and Over and Over! One messed up "business "! read more

Forget that you have a name - you are more like a head of cattle in a castration line. Think of this place as a sterilization factory with great coffee. Of course, you have to wait 4 months or more to find out if your procedure was successful or not since this high-end fancy office can't seem to get a working microscope (but - they have great coffee!). If you are thinking that you might get something resembling customer service when it's all said and done - think again. If you dare to communicate that you are frustrated without yelling or using profanity - prepare to be hung up on. If you have been given a list of Urologists - keep going down the list. read more

Well, after being placed on hold, cut off while I was speaking by the receptionist, placed on hold for another 5 minutes, and never receiving a call back to let me know if I should or shouldn't be seen (turns out I was passing a kidney stone)- all I can say is that this office is pathetic. Apparently all they are interested in is giving consults in the ER but not actually providing care to the patient. read more

My first visit was rescheduled and the office staff didn't update their records with the new date/time (even though they mailed me the change). When I arrived at the new date/time they told me I didn't have an appointment. I produced the mailed form they sent me and waited 1.5 hours before I was seen. I had a 2nd appointment in two weeks which required lab imaging. The front office failed to fax over the required forms on numerous occasions to the lab which required me to reschedule the 2nd appointment twice. On the third failed attempt I decided to ditch this office and find someone else. The front desk staff lets this office down. read more

I was a patient of Dr. Berry until he retired last spring. I was extremely happy with Dr. Berry for the last 20 years. Today, I had to wait for 90 minutes to see my new doctor. Apparently, the front office work had difficulty entering my info. Nothing has changed and my records have been in that office for more than 10 years. While I am please with my initial visit with Dr. Redden, I am very displeased with the 90 minute wait and the reason given. read more

I went here for a cystoscopy...and the doctor could not find my urethra. He kept saying I can't find it I can't find it and jabbing me with the scope. I am blown away at the lack of professionalism and talent. Thankfully I'm ok, but will never return. read more

Started off at this location several years ago for my husbands issues. Think this is the best one, however they still do lots of things that I think are just to use the insurance and cost you big bucks..... The original doctor we had retired and the other one is fairly new but so far so good. Just think they could be more respective of the appointment times they schedule you for and stop doing things that cost you money or more money every time you turn around. Guess as a patient you have to be more pro active and question everything and keep reminding them you're on a fixed income, not made of money even though we have insurance...it's still expensive every time a visit or something else is scheduled. read more

They often don't return phone calls, prescription refills are never filled on the first attempt it usually takes several phone calls and faxes. They say they are ordering tests and/or scans and never follow through then you have to call back 3-4 times and maybe if you're lucky someone calls back to help you if not you have to call back 3-4 more times. Very disappointing and not what cancer patients should be dealing with. read more

Had to return after a number if test. The staff here is amazing and caring. They treat you as a member of the family. Five stars are not enough. read more

Very very veryyyy bad customer service - they made me hold for 30-40 mins, keep transferring 3 different agents cindy, sarah, one more I forgot name... At end they told me Dr. Kanellos is backed up, and he is not taking patients, they try to schedule me with his assistant. really? Very bad experience, so what if doctor is known to be good, if he dont have time for you and his staff trying to set you up with his assistant.. he is not organized and he wont see you as patient rather he see you as another customer. read more

This review is for the Urology Nevada Clinic North located at 1500 2nd Street. This office has the worst customer service! They require you to arrive 30 minutes prior to the start of your scheduled apointment time. My husband's appointment was at 10:45. We arrived at 10:15 as requested. We were finally taken back to an exam room at 11:30. When my husband asked several times when he would be seen by the doctor, he was told he was next. Several patients who had come in after us were taken back before him. We waited in the exam room for an additional 15 minutes to see the doctor. After being at the office for an hour and half, we finally decided it was time to leave, as we needed to pick up our children. We then went to the reception and asked for a refund of his copay. Not a single time were we offered an apology or recognition of time waiting. I would never recommend this office to anyone! read more

For purposes that my parents are currently patients here, I will not list my name. I have been unable to attend appointments with my parents at this office mostly because I will not be able to contain my anger. For the record, I am and have been assisting my mom with caregiving, but can't make every appointment. My father is 81 and barely mobile after a very invasive surgery. The anesthesia completely changed him from functioning to zero mobility. My mother is 79 and brought him to his appointment. In the exam room, my dad needs help to get on the table. When my mom asked for help, she was told by the nurse "We don't push or pull". Thanks to whomever the nurse was that couldn't bother to help my father onto the exam table. Really? There is nobody in that office to assist my elderly father on the exam table? I guess not....The answer is let's allow my 79 year old mother do it. Shame on the nurse and the front office staff is completely rude. I have begged my mother to get a different Urologist because of his staff read more