STAY AWAY!!! Have absolutely nothing good to say about this medical group! The staff is rude and very unresponsive. If you do get a response it will be an excuse or an outright lie. After leaving a scathing message on their portal, I was contacted and told they have a no tolerance policy! After being lied to by support staff. I was told they had made numerous attempts to contact a World Wide Corporation with no response back. I immediately called the number I had given my doctors assistant and was immediately answered by a live person who took down Urology Nevada's number. Within ten minutes I received a call form the company I was told would not call back saying my meds were on their way. After two weeks of excuses and lies I fixed the problem in minutes. After all this someone from Urology called back to try to explain it was not their fault. This excuse was that the Major Medical Company had a non working number on their website. The same number that I called earlier. It took me a half hour to solve the problem Urology Nevada over two weeks of excuses, lies and threats to drop me as a patient for telling them that they were inept! I am an easy going tolerant person up until I am lied too! Instead of calling to say the problem was fixed, I get a call instead to blame others for their own ineptness. Dealing with this medical group is an absolute nightmare! It gets even better! I was scheduled for a same day surgery. After being prepared for my surgery including an IV started I am told someone only reserved the operating room for an hour! I was then told they would do the best they can, but I would need to come back to finish the procedure. ​Then there is the time I tried by phone to get a hold of my doctor about a problem after surgery. After getting no assistance nor a call back I was forced to seek help at the emergency room. In the ER I finally get a call from a pa, after telling them I was in the ER the call was dropped and never got a call back! While I was in the hospital I missed an appointment with my doctor for a follow up, get this because it is hilarious. When I get home I have not one, but two certified letters telling me I missed an appointment and a bill for a missed appointment fee! STAY AWAY from this madness. I have filed a complaint with the Nevada State Medical Board, my insurance company as well as Medicare! read more

Terrible experience. I was referred here by my insurance, I guess I should have checked reviews. It took a month just to get an appointment. I arrived, did the normal paperwork, paid my deductible - all good up to this point. The nurse asked me some basic health questions, but none of the usual checks. Just how tall, my weight, that's it. I'm like, ok fine. Dr. Tam walks in, says hello. He has this totally disinterested look on his face. His assistant, a young lady, sits in the corner typing notes. Dr. Tam says, so what brings you here. Honestly it's a bit awkward talking about urinary issues with a young, female assistant in the room typing away as we talk, but again it's fine. He listens with this same uninterested look. I walk through symptoms and history, ask a few questions about medications. He's like yeah whatever you think might help. He's the Dr. here mind you. After about 5 to 10 min, he says we can take a urine test if you want. Clearly didn't seem to care one way or another. Then he gets up, shakes my hand and leaves. That's it. I ask the nurse if I'm supposed to leave a urine sample, she says yes, we do that and they walk me out. No follow up, no nothing. This visit cost $300 (my insurance is an HSA plan). Huge waste of time and money. Never again. read more

17 out of 25 reviews are 1-star. Really that says it all. I would give zero stars if I could. I went in for an overactive bladder issue and after two prescriptions which did nothing but make me unbelievably constipated and a series of acupuncture 'treatments' that did absolutely nothing I've spent almost $500 and am no better off. I wrote my doctor and said I'm surprised they even recommend the acupuncture because it does not have a very good success rate and if they could not offer me a better solution our relationship was at an end. Their clinic is full of people seemingly sitting around doing nothing, so I guess they have to string us all along to pay them. read more

It is a failing practice. I was diagnosed with kidney stones while fishing in Alaska and had one passing plus a Urinary Tract infection. They identified several in both kidneys and told me to contact a urologist as soon as I got home. I did. No doctor, they just assigned a Physicians Assistant. She was fine. Gave me options as a few stones were so large, they would not pass if they began to move. Option surgery or just monitor them with a scan every 3-6 months. A short time, maybe 2 months later, I was in significant pain and went in. Different Physician's Assistant this time. Told her I was worried that one of the stones was moving. She looked at my chart and said, sir, you don't have any kidney stones. I said yes I do and in both kidneys. She excused her self to review my chart again and returned. She again said there is no record of you having any stones. I said check my appointments for follow ups on the stones or ask the person who I had the first appt. with. She said this person only worked there part time and was not working that day. She said we have to settle this, I am scheduling you for a scan. I went, they saw all the stones, confirmed also the Alaska records and it was all total incompetence. I was very upset, called a Dr. there who I knew his wife a respected Plastic Surgeon here and asked to be called back. I was told point blank, they would give him the message but no guarantee he would call me back. He did and before I could tell what had happened, he was tripping over himself apologizing. He knew I was calling with a complaint but not specifically what so he looked at the chart and noted immediately what had happened. He saw me in his office, recommended surgery. I said ok, he went over post-surgery, and I should take it easy the day after but should be ok with nothing strenuous for a week or so. Following surgery, he said he had worked on one with the laser, the largest one in that kidney was out of position for the laser so he was only able to treat the one. And he said there is no immediate threat with passing another stone at that point. Three weeks later I was in the hospital passing a stone. The radiologist who reviewed the scan results found a new smaller one in the same kidney. Turns out it was a big chip from the very large one the doctor said he was unable to work on because of the place it was. So the doctor then admitted it. He had lied. I also was not able to even get out of bed the next day or pretty much for a week following the surgery as between the constant pain and blood in my urine it was nothing like what it would be like. Lab work at the place was performed as well. But after 4 days waiting for the results they called and said the technician did not properly package and preserve the first blood work and I had to come in again to get another blood sample. This place is a total clown show. They bought out every practice and are the only game in town. So, I made an appointment at Stanford and have ever since gone there. I myself have 23 years of experience in the medical field, owning a cosmetic practice. My son is a foot and ankle surgeon, my neighbor, now retired is one of the founding partners of Western Surgical and a general surgeon. I would not return to this place again ever. My wife needed a urine test today and of course 2 hours after leaving her sample for their lab, they called to ask her to come back and give another one. Someone threw hers away by mistake. The practice manager is for sure incompetent. Training and hiring can't be good and the Stanford graduate lied to me. When I told him after he had said no immediate danger and i'm in the hospital passing the stone, he had the guts to ask if they filtered in out or my urine which is not common to do and I said not that I knew. Then replied so you can't say for sure you passed a stone! Funny thing, when you pass a stone, it leaves a trail as it travels that any CT scan shows as it did me. 1.8 stars here for reviews. Tells it all. Go there at your own risk, My wife and I won't even get a test done there. Better to go to a lab! I THINK MOST PEOPLE WOULD AGREE, REVIEWS FOR MEDICAL PROVIDERS ARE VERY MUCH MORE IMPORTANT THAN LOOKING AT REVIEWS FOR A GOOD RESTURANT TO HAVE DINNER. DOES ANYONE THINK ANY OF THE DOCTORS, 11 I THINK WOULD GO TO A RESTUARANT THAT HAS 1.8 STARS! I DON'T THINK SO! read more

I've been a patient of urology Nevada for a couple of years, at Reno then Sparks, I was put on a drug to help my situation and for awhile it seemed to help, I've had bph for twenty years. I can honestly say as far as Urologist practice goes they're consistent with most. What I was looking for is cutting edge knowledge and ideas that help you to avoid unnecessary biopsies and surgery, but it seems my practitioner ( a PA) is trying to move me in that direction. My suggestion of a pca3 antigen, a pse or isopsa test were met with dismissal. My provider seemed shocked that I wasn't interested in a turp, having worked in healthcare myself for over 40 years the fact that turps are still being done is surprising to say the least . Apparently this practice is same old same old. I did like the Sparks location better which they're closing. The Kitzke location feels more impersonal, more like herding cattle. I was offered a feedback form to express this but it only directs you to a phone number that doesn't get answered. hmmmm...... read more

This was the best place to receive treatment for prostate cancer. Everyone that works there was absolutely wonderful! They help make the experience must more doable by their kindness. Would highly recommend! read more

For the same reason many others have posted. Called multiple times to ask for the "care team" to review the results of the CT scan. Understand when they are with clients....but they kept telling us they would call us right back...first thing in the morning...gonna do ...yep... My husband is a cancer survivor so of course we are very attentive to tests, etc. The receptionist said probably no news was good news. OMG. Going to rethink our choice here which is a pain. read more

I had two consultations & a biopsy...that went quite smooth. Getting the results was like pulling teeth. Now THREE weeks after my last consultation, no call from them to schedule treatment. I have called three times (in a week), promised a call back...crickets. There MO is put you on hold while they get the dr's assistant, come back a few minutes later, "Oh they must be busy, I'll have her call you". Then had the audacity to say it will be 24 to 48 hours before a call back! Really! I had called over a week earlier...hope you don't have cancer like me, & put up with this totally unprofessional medical facility. I do wonder if the docs know what is happening & condone it, or are oblivious to it. If they need medical care, I hope they get as good as they give. read more

I have multiple very large kidney stones. And just saw the PA, Adam Cassey, he was amazingly awesome!!! He understood everything I was talking about. Didn't talk down to me, or over my head in any way. He laid out everyone of my options with my husband and me. Took ALL the time I wanted. I can't say enough about this guy. He's a real down to earth guy just like you and i, he's just got all this knowledge. And as a patient you can message him with any questions, any time. read more

Urology Nevada Care Center - The smile put on my face by Urology Nevada - Urologists Near Me - Reno, Nevada

Seriously - I've been rescheduled 4 times. If they can't manage a simple calendar, makes me nervous to trust them to manage more important things. The doctors really need to step down and see how their practice is being managed. I get it, reschedule once, fine - twice, sucks but I can understand. . . but now 4 times. As you prepare for a couple days, travel, etc after a procedure, this is just shows an utter lack of disrespect for the patients. Now, if there was a phone call from the Dr. saying, "I'm super sorry but. . . ", instead you get a text message or an automated VM. When I read reviews, I'm always skeptical. . . but when you have 15+ reviews and there is a growing trend negativity, maybe its something you should pay attention too. Going to be looking at other smaller offices in Carson, Tahoe that may treat their patients with a little more professionalism. read more

-They do not call back about complications/pain after a procedure..seriously, they don't. -For follow up appointments that you schedule a month in advance they do not tell you that you need to get lab work done and that they need to order it. -Once you find out about the lab work, they will not send it. Once you bug them enough, they will send it, but to the wrong kind of lab. -You will then finally take it upon yourself to find the right place and get the order yourself. -After your results come in, it is back to impossible to getting anyone to call you back to get the results. You also know that they have them because you called the lab and they told you they sent them off a while ago. Whatever you do, whatever your procedure..go somewhere else. This has been a 4 month nightmare and feels like there is no end. read more

Urology Nevada Care Center Demonte Ranch treated me professionally and was quick! That is very key! Quick service. I really appreciate that. Now I did feel a bit rushed because I didn't get to finish my intake form but that was not really what I was worried about. They treated me well here. I looked at the other reviews and sorry to say but my experience here was a good one. My doctor got started on procedure quickly and finished in a very timely manner. I thought it was going to take long but it did not. We had a short conversation about what I did for work and I think it took all of 10-15 minutes for everything. I feel like that paperwork work took more time because I was lagging and taking my time filling it out. The co-pay was fair for the procedure so I didn't feel like I got ripped off. But I cannot say enough about the professionalism and expediency of the staff/doctor. They did a great job. This office is nestle in a business complex and I definitely went into the wrong office at first. But I think that happens pretty often because when I went into this office they were like "oh it's the next office down". It gets a bit busy here with trucks/semi going in and out of this place. But nothing to crazy. There is plenty of parking. As I explained earlier they did a great job and my experience here was good despite what I was going in for. Even though it was a bit awkward they got it done as fast as possible and professionally. They gave me enough local anesthetic to were their was little pain. Definitely felt pinching but after the needle and the local anesthetic was applied it was pretty good. I felt a bit of pressure but it wasn't anything I couldn't handle. My experience here was a good one and it was all I could ask for. Thanks for reading my review. read more

This office is ridiculously inattentive to their patients needs. When I saw a doctor and had a procedure done, it was a good experience. However, getting a hold of a doctor to have a very simple question answered (maximum 5 minutes) has proved elusive. They claim their "policy" is to call back within 24 hours. 24 hours? What if my sutures are infected? They seemed to have absolutely no concern for my concerns. This is the worst office policy I have ever heard of. I will edit this post IF I get a call back. read more

What a funny review to write. My husband recently had a vasectomy. We initially called and set up an appointment. Paperwork was mailed to us we had it ready on our first appointment. We were told to show up 30 minutes early, which ended up being silly. We handed in out paperwork and waited 45 minutes to be seen, which I understand, just probably don't need to get there soooo early. We were called a couple days before the big day. He was told that he didn't sign the release and would now have to wait another 30 days. Of course that wasn't ok, we had gone thru the motions to make sure the procedure could happen on a particular day, had the consult, made the appointment, and now this. We were able to come to a compromise, it was just an annoying set back that wasn't our fault. They wouldn't let me stay in the room with him....office policy. I do understand that some people should not be able to stay. But I am a respectful quiet women who knows when to be out of the way. In this situation it would have been very helpful for my husband had i been in there. I deal with people in pain alot as my job. One of the number one things that helps people cope when they are scared and in pain is support. Some people need someone to just be there for them, especially if your wide awake getting your junk cut open :) He is healing up great. The doctor was helpful, the nurse on staff was pleasant, the front desk team could use some warming up. All in all the job got done, and we are greatful for it. read more

THIS IS A NIGHTMARE CLINIC FROM HELL. Please people of Reno avoid this pale like the plague. Front desk staff was rude and poorly trained. They tried to charge my grandmother with dementia $300 even though she has two insurances. She was about to pay but I tried to argue that this price wasn't right and the staff began rolling their eyes at me and gossiping behind my back. Luckily, we didn't have to pay but that was the beginning of this nightmare clinic. Our doctor only saw us for 5 minuets and seemed like he didn't care and had other important tings to do than see my grandmother. We tried to complain to management and they were actively antagonizing and escalating the problem. Please for the love of this town, SHUT UROLOGY NEVADA DOWN read more

This office is impossible to get ahold of, they promise to call and set up a surgery and then they don't call, they won't return messages.

Forget that you have a name - you are more like a head of cattle in a castration line. Think of this place as a sterilization factory with great coffee. Of course, you have to wait 4 months or more to find out if your procedure was successful or not since this high-end fancy office can't seem to get a working microscope (but - they have great coffee!). If you are thinking that you might get something resembling customer service when it's all said and done - think again. If you dare to communicate that you are frustrated without yelling or using profanity - prepare to be hung up on. If you have been given a list of Urologists - keep going down the list. read more

The worst business we have ever delt with! If you want to sit on hold for 45 minutes plus just sit and listen to their advertisement over and over . There are only 2 things. "We're moving soon and you can sign up for a patient portal. Recording Over and Over and Over! One messed up "business "! read more

Well, after being placed on hold, cut off while I was speaking by the receptionist, placed on hold for another 5 minutes, and never receiving a call back to let me know if I should or shouldn't be seen (turns out I was passing a kidney stone)- all I can say is that this office is pathetic. Apparently all they are interested in is giving consults in the ER but not actually providing care to the patient. read more

My first visit was rescheduled and the office staff didn't update their records with the new date/time (even though they mailed me the change). When I arrived at the new date/time they told me I didn't have an appointment. I produced the mailed form they sent me and waited 1.5 hours before I was seen. I had a 2nd appointment in two weeks which required lab imaging. The front office failed to fax over the required forms on numerous occasions to the lab which required me to reschedule the 2nd appointment twice. On the third failed attempt I decided to ditch this office and find someone else. The front desk staff lets this office down. read more

I was a patient of Dr. Berry until he retired last spring. I was extremely happy with Dr. Berry for the last 20 years. Today, I had to wait for 90 minutes to see my new doctor. Apparently, the front office work had difficulty entering my info. Nothing has changed and my records have been in that office for more than 10 years. While I am please with my initial visit with Dr. Redden, I am very displeased with the 90 minute wait and the reason given. read more

I went here for a cystoscopy...and the doctor could not find my urethra. He kept saying I can't find it I can't find it and jabbing me with the scope. I am blown away at the lack of professionalism and talent. Thankfully I'm ok, but will never return. read more

Started off at this location several years ago for my husbands issues. Think this is the best one, however they still do lots of things that I think are just to use the insurance and cost you big bucks..... The original doctor we had retired and the other one is fairly new but so far so good. Just think they could be more respective of the appointment times they schedule you for and stop doing things that cost you money or more money every time you turn around. Guess as a patient you have to be more pro active and question everything and keep reminding them you're on a fixed income, not made of money even though we have insurance...it's still expensive every time a visit or something else is scheduled. read more

Had to return after a number if test. The staff here is amazing and caring. They treat you as a member of the family. Five stars are not enough. read more

They often don't return phone calls, prescription refills are never filled on the first attempt it usually takes several phone calls and faxes. They say they are ordering tests and/or scans and never follow through then you have to call back 3-4 times and maybe if you're lucky someone calls back to help you if not you have to call back 3-4 more times. Very disappointing and not what cancer patients should be dealing with. read more

Very very veryyyy bad customer service - they made me hold for 30-40 mins, keep transferring 3 different agents cindy, sarah, one more I forgot name... At end they told me Dr. Kanellos is backed up, and he is not taking patients, they try to schedule me with his assistant. really? Very bad experience, so what if doctor is known to be good, if he dont have time for you and his staff trying to set you up with his assistant.. he is not organized and he wont see you as patient rather he see you as another customer. read more

This review is for the Urology Nevada Clinic North located at 1500 2nd Street. This office has the worst customer service! They require you to arrive 30 minutes prior to the start of your scheduled apointment time. My husband's appointment was at 10:45. We arrived at 10:15 as requested. We were finally taken back to an exam room at 11:30. When my husband asked several times when he would be seen by the doctor, he was told he was next. Several patients who had come in after us were taken back before him. We waited in the exam room for an additional 15 minutes to see the doctor. After being at the office for an hour and half, we finally decided it was time to leave, as we needed to pick up our children. We then went to the reception and asked for a refund of his copay. Not a single time were we offered an apology or recognition of time waiting. I would never recommend this office to anyone! read more

For purposes that my parents are currently patients here, I will not list my name. I have been unable to attend appointments with my parents at this office mostly because I will not be able to contain my anger. For the record, I am and have been assisting my mom with caregiving, but can't make every appointment. My father is 81 and barely mobile after a very invasive surgery. The anesthesia completely changed him from functioning to zero mobility. My mother is 79 and brought him to his appointment. In the exam room, my dad needs help to get on the table. When my mom asked for help, she was told by the nurse "We don't push or pull". Thanks to whomever the nurse was that couldn't bother to help my father onto the exam table. Really? There is nobody in that office to assist my elderly father on the exam table? I guess not....The answer is let's allow my 79 year old mother do it. Shame on the nurse and the front office staff is completely rude. I have begged my mother to get a different Urologist because of his staff read more