INAP (formerly Internap, rebranded in 2017) has their operational HQ in Atlanta, but they are a…read moreglobal corporation, with a corporate HQ in Reston VA, and offices in Boston, Dallas, Houston, Los Angeles, Montreal, New Jersey, Seattle, and Silicon Valley, as well as Tokyo and London. They also have data centers in Amsterdam, Frankfurt, Hong Kong, Singapore, Sydney, and Japan.
They offer cloud and colocation services.
We have a client that rented a half-rack in their Oakland Data Center (OAK001) and we've been fairly happy with them over the last couple years.
Our uptime has been more than 99.99%, with planned outages for things like infrastructure upgrades communicated well in advance, and scheduled for the middle of the night. Physical security and environmental monitoring are what we would expect from an enterprise level vendor.
Support can be reached at noc@inap.com, or 1-877-THE-INOC.
INAP support is responsive, friendly, and generally helpful.
On one occasion they failed to identify the crux of our request and address it directly (we asked for the gateway address and got a lot of other IP info but not what we asked for--it ended up taking 30 minutes on the phone to get it figured out). The support rep was quick to apologize and provide us with a support escalation chart.
(The chart made me wonder if they intentionally hire people that can't be googled: Dan Rose, Jeff Bass, and Tim Smith. Well played gentlemen.)
We have also found that support can get confused with tickets that aren't super simple. For example, we once opened a ticket requesting to remove one person from the COLO authorized access list, and to add two more people to the list. They got the first part but missed the rest and marked the ticket as complete. This prevented our techs from being admitted when we showed up to install some hardware, and our project got delayed. When we asked what happened, INAP support explained that they're accustomed to only getting single requests on tickets, so now we open a unique ticket for each change request.
Here's the technical details on their Oakland data center, it's a robust and mature offering:
https://cloudandcolocation.com/datacenters/internap-oakland-data-center-oak001/
And here's a list of all their data centers:
https://www.inap.com/data-centers/data-center-locations/
This website has pricing and service information:
https://hostadvice.com/hosting-company/internap-network-services-reviews/