I came here on 05.05.25 for foot surgery. It was Cinco de Mayo and I was here to be sedated early,…read morethis year under the supervision of medically trained professionals for a change. The registration lady was very professional and had a sense of humor, even at 5:30 AM. I wish I could remember the names of more of the staff - nurses Anthony and Merry were friendly and reassuring, as was everyone else I came into contact with. I don't want to be a repeat customer at hospitals, but this would be one to come back to if the need arose. Excellent experience all around.

These people are fucking scammers they will harass you constantly for payments. I was admitted for…read moreDKA back in March and they're still calling me constantly. They're still begging for money. I just paid $114 the other day and they're still emailing me wanting more money this time they want $1000 out of a $64,000 bill. Do not go here unless you wanna be constantly harassed emailed and called every other day by the scammers. This is why I go to Baylor Scott and White in Grapevine. They don't do this shit. They actually have respect for their patients. These people don't.

July 4 th weekend stepped on a dirty nail pretty nasty puncture wound in East Texas so I drove…read moreback to be seen at Complete Care. I'm an old ER RN so I knew the ER would be crazy, but I know a puncture can get really bad quickly, I received excellent care from an extremely experienced Doctor and great staff without the craziness and all day wait time of the ER at the hospital, I even received follow up care! I've used complete care for fractures, asthma etc for family and myself. The care was impeccable as always thanks you! Dr Lepak is amazing !

1 Star -- Completely Failed by the Level of Care…read more I genuinely do not understand where the numerous five-star reviews for this facility are coming from, because my experience was nowhere close to five-star care. I specifically chose this facility in part because their website advertises ultrasound availability. After arriving, however, I learned that an ultrasound technician was not actually there and had to be called in. When someone is choosing where to seek urgent medical care, advertised diagnostic capabilities matter. I came in with significant left-sided pelvic/ovarian pain and a complicated medical history. I was completely honest with the physician about the pain medications I am already prescribed and why I take them. Instead of feeling like that honesty helped my care, I immediately felt judged. His demeanor and facial expression noticeably changed, the examination felt rushed, and he seemed eager to leave the room. The nursing care was equally concerning. They attempted to establish an IV seven times without success. I was stuck seven separate times, and I did not receive so much as an apology. Based on my experience, I had serious concerns about the level of competency and training demonstrated during my care. I was eventually given one Toradol injection. The physician had told me he would address my pain, yet I still had to specifically ask for pain relief. The transvaginal ultrasound was excruciatingly painful. Ironically, the ultrasound technician who had to be called in was one of the only people who actually advocated for me. She could clearly see the amount of pain I was experiencing and advocated for something stronger to help control it. More than 30 minutes later, I still had not heard a word from anyone regarding that request. I wasn't given a call light. I wasn't connected to continuous vital-sign monitoring. I was left alone in a room in significant pain without meaningful communication about what was happening or what the plan for my care was. I was also extremely disturbed by what I witnessed regarding patient privacy. Nursing staff discussed another patient's medical information inside my room and used that patient's first and last name. Regardless of the technical circumstances, patients should not have to hear identifiable information about another patient's care, and it made me seriously question how my own private medical information was being handled. Most frustrating of all, the ultrasound confirmed multiple cysts on my left ovary, exactly where I was experiencing significant pain. I did not come here without a legitimate medical concern. The only two employees I can genuinely compliment are the receptionist and the ultrasound technician. Both were compassionate and professional. The ultrasound technician, in particular, recognized that I was hurting and actually advocated for me. I chose this facility because of its extremely high reviews and because it appeared to offer the diagnostic services I needed. I expected compassionate, competent urgent medical care. Instead, I experienced seven unsuccessful IV attempts, inadequate communication, serious concerns about patient privacy, inadequate pain management, and a diagnostic service advertised as available that required someone to be called in. I came here looking for help. Instead, I am leaving feeling judged, ignored, and defeated. I have absolutely no idea where all of these five-star reviews are coming from, but mine certainly will not be one of them.

Dr Manny Trevino was extremely thoughtful in his care as well as insightful with how he explained…read morethe "why" for the care he was providing. We tried his new deep oscillation magnetic therapy that helped a bunch with my knee pain!

Dr. Martinez was very informative and more importantly listened and responded to my concernsread more

I had a large piece of glass that had broken off in the bottom of my foot…read more Dr. Solanos was absolutely amazing. It took several hours and required stitches and to be placed in a boot. The entire staff was amazing. It took several attempts by everyone. They all were more than willing to help me. After healing I needed a doctors note to be released to return to work. I called the ER. Robin Williams answered. He was more than gracious in assisting me. It was ready in a couple minutes. This was my first time at the E.R at Southlake Methodist. I was so pleased with my visit. The doctor had a great staff to work with. The R.N. The PA. Dr. Solanos stayed 2 hours after she was to go home, just to finish with me. She had to return early the next morning. I cannot say enough good things about my visit! Thank you J. Wilson

Had to rush my wife in for severe abdominal pain and were quick to diagnose for large, gall stones,…read moreand scheduled to remove her gallbladder the next morning. Doctors were excellent and staff are great! I have taken my wife to many ER's over the years in different states, and this is by far one of the best.

Be VERY careful. Despite what the website says, Dr. Connaughton is NOT a vascular surgeon, yet…read moreholds himself out to be! This is very misleading and personally I feel it is highly unethical. If you need a vascular surgeon do yourself a favor and get a second opinion like I did. Just go somewhere else it's not like there is a shortage of doctors in the Plano/Frisco/Dallas area!!

Well, I will be honest, I wish that I had never needed to be introduced to Dr. Lester but, my body…read morehad other plans. Being that my situation was emergent in nature, I was not able to "shop around" for my provider. Shortly before surgery, Dr. Lester came to my room at Denton Regional and introduced himself as well as went over the situation at hand as well as a variety of possible courses of action that could be taken depending on what he found in the O.R. Thankfully, the less invasive option ended up being what was used. Dr. Lester communicated in a clear manner with my wife when I was in the recovery room and was also regular with daily visits in the hospital until my discharge. I'd also like to recognize Dr. Connaughton, who was the Dr. on staff the day of my discharge, for his professionalism and reassurance. Both of the doctors have a good bedside manner. I have had two follow-ups in the week since, one with the nurse, and the other with Dr. Lester. I was impressed with amount of time spent by Dr Lester as I had several questions. If you find yourself in a non-emergent situation, where you are able to pick and choose a general surgeon, I highly endorse Dr. Stephen Lester.

Excellent customer service. The entire staff was very welcoming and caring. Super quick service as…read morewell.

This is the second time we have been to this ER and had a terrible experience. The first time they…read moredidn't know what to do about a jaw issue, and the doctor came in and told my girlfriend she had herpes, that's why her jaw was locking up. Come to find out, after making an appointment with a dentist, she has TMJ. I'm not sure how the two are even remotely correlated, so we wrote it off. Fast forward two months, we came in for an infection she is having, and they hold her up in the waiting room telling her that she should go to an urgent care, and tried to convince her that her insurance provider will not cover it. The staff informs her it may be a 1-2 hour wait to get the tests results back from the Dallas Lab. After I recognize they're being lazy, and don't want to treat her, I start to clarify that they said insurance wouldn't cover it. I put my phone on the counter to make it seem like I was recording what they said, and evidentially they said "oh we didn't say it wouldn't cover it, we said it would be more expensive". What? Moving on, they decide the insurance will cover it, and they need to check and see if they have the medication to treat an infection. You are a whole emergency room, and you're telling an undiagnosed patient you need to check on medication? These are the front desk girls! Eventually she goes in the room, and there is a whole roach on the wall. (See photo). They forget to take her temperature, even after asking if she's had a fever or any fatigue. They leave the thermometer on the tray right in front of her. Keep in mind, we are the only car in the parking lot, so there's not any other walk-ins, and they are certainly not busy. We noticed about 10 minutes after there was a shift change happening.

Dr Shakouri is very patient…read more He explains everything and really listens even if you complain. I've been seeing him for 10 or so years and I just love his beside manner.

Awful experiences. Each time, I have to follow up myself to…read moreensure I get the care I need. During visits, Dr. Leon seems SO busy or over booked (or just does not care), doesn't know which pt he is seeing, who I am or why I am there. He does not take time to get to know you or educate you at all. For example, during my very first visit with Dr. Leon, he asked if I have "any pertinent family history" - the average person may not know what that means OR what is considered pertinent. My patch test came back posistive for items, including nickel. He asked if I eat a lot of canned food to which I replied "not really, well we have been eating a lot of tuna lately". He did not acknowledge that reply and moved onto his next question. Should I be avoiding tuna or other canned foods??? I guess I will never know. He asked many questions like this to which I replied yes, and he just moved onto the next question with no education or guidance. I asked him the best way to know if I am allergic to a products ingredient if that item was not included in the patch test, to which he replied very odd - giving me a non answer and just telling me to scan my products in the allergy app. Ok, well if we dont test for X, the app will say I am not allergic to X - so that does not help me. I asked him about 3 different, nice ways to which he replied "This is the gold standard and we do patch testing multiple times per week". Again, a non answer and he seemed almost offended that I would ask how I know if I am allergic to something or not that we do not test for. It was super weird so I dropped it. During my follow up with him, he walked into the room and asked ME to remind HIM what my "chief complaint is" bc he didn't take 30 sec to review my chart first. We were in the middle of talking, and after a few min he opens the laptop and says "Anne right?" as though he didn't know WHICH pt I was for sure and had to double check. At my follow up, I had to remind them I was also there for a nasal scope. Dr. Leon was supposed to send a medication to my pharmacy after my appt, that same day and did not. I had to follow up the next day to ask them to send it. Appts are very long, I am often put in a room and wait 45 min or more to be seen. I was also told I needed a sinus CT scan but they could not see me for 5 weeks! Insane. I explained I cannot wait that long and asked to be fit in that week, or send the order to an outside facility, so they did fit me in. I went in this week, Thurs 8/13 for the in office CT scan and waited in the lobby for 30 min. The front desk went to check on my wait time, and when she came back, I heard her tell her coworker that the main guy who does the scan was out that day and the girl covering was not monitoring the CT scan schedule. Great. I was told Dr. Leon would call me with the CT scan results (he reads them in the office), I was given option to wait for him to come talk to me about results in person that day while I was there or a phone call and chose a call because I needed to get back to work. It was implied and understood by me that he would call the same day, this was Thursday. Of course, he did not call me with the results. I sent a msg on the patient portal Thurs 8/13 evening asking them to call me Friday before the weekend as my symptoms were very uncomfortable and I am hoping to know results/treatment plan/meds etc before the weekend. At this point, it's been several weeks since I started coming here and we've tried two diff meds that have not helped. I still did not get a call before they closed Friday 8/14 for the weekend. Do not expect any bedside manner, education, answer to your questions, or prompt care here. I plan to follow up again next week on the scan results and I have already scheduled with a new doctor/office to transfer my care

My God, my doctor will see and his team are very kind and also the one who puts the nest doesn't…read morefeel anything and pain medicine helps me a lot for 6 months I would recommend it to my doctor Vera is an angel thank you doctor

I've had three appointments. At each, I'd give an A+ to both the nursing and administrative staff…read more Dr. Vera is very pleasant, and his injections have diminished my pain level. Success!