Dr Manny Trevino was extremely thoughtful in his care as well as insightful with how he explained the "why" for the care he was providing. We tried his new deep oscillation magnetic therapy that helped a bunch with my knee pain! read more

Dr. Martinez was very informative and more importantly listened and responded to my concerns

I've been here several times. Since they charge so much I almost feel locked into coming here for a walk in clinic, they give you like $25 off for repeat business. What I don't like about it is it's per person, not family. So each person in my family has to pay the initial $125 for a first visit, rather than getting the $95. The worst thing about this place is the WAIT. I'm here right now, no one was in front of me, and I've been waiting for over an hour. They called the people who came 10 minutes after me. I remember this being an issue last time too. You're in for a long. Wait. No matter how not-busy they are. Besides this, I find the quality of care and knowledge to be adequate. Friendly staff. read more

The office and medical staff are great! My insurance coverage prompted me to find a new PCP and I was apprehensive about changing to a new practice, but I have found the practice to be friendly, caring, and prompt. I am glad I found FirstMed. read more

I like how convenient this place is, but my last experience was quite frustrating. Me and my baby were sick and I called ahead to see if they serviced infants (CDC classifies infant age as 0-1) I was told they could could see him. We left during heavy traffic time and when we got there I was told they didn't have anyone to see my baby and then asked me why I didn't specify his age on the phone (i was never asked by the front desk.) I went ahead with my strep test and they never called me with the results, i had to call 5 days later. Better training is necessary here. read more

The best convenient/urgent care clinic around!!! I have been here several times and every time I am provided quality care at an affordable price! Their providers are exceptional and I am thankful they are in my neighborhood. read more

Doctor was rude and undeserving of my business. Attending medical school doesn't mean you should devoid yourself of interpersonal skills and tact. There is no reason to be condescending to a patient. Front staff was quite nice though. read more

Shout out to nurse Miguel . I've been to this clinic several times and I have had nurse Miguel tend to me . He always puts me at ease , very professional and knowledgeable. Thank you Miguel and keep up the good work ! read more

I usually rave about FirstMed, however, my experience lately has been an eye-opener. A week and a half ago I severely injured my ankle. I went to the office and was given an x-ray. Do to the amount of swelling, not much could be seen. Was advised to rest/ice and come back if it didn't get better. At 2nd appt. a CT was ordered. Had to call more than once in order for them to follow up with the imaging location about the results and was told they received them on 7/3/19 and I would get a call when the Dr. read them. It is now 7/11/19, I have called numerous times for the results and the Dr. has yet to read them. So I'm still waiting to find out if I have tendon/ligament damage. This is unacceptable read more

This place is terrific. They provide excellent service for my whole family. We usually do walk- ins and they always get us in and out in a timely manner whether for a sports physical, an illness, or non hospital injury. Thanks so much! read more

This place has been great so far! I have had to go on several occasions and staff is always professional and takes care of me. I highly recommend them for non-emergency medical service or illness. read more

I went to first med in roanoke in pretty much a crisis situation. I was hesitant to go because my previous experience with those types of clinics was so negative...EVERYONE at first med was caring compassionate and professional. And also affordable as I have no insurance...me my family and anyone I can influence will use med first indefinitely...thanks guys I owe you one read more

Excellent Service. Receptionist went the extra mile to find out if my insurance would cover the visit. P.A. Martinez was excellent. Actively listened as I explained my condition. Explained what was going on the and then fully explained the treatment. Was in and out in a reasonable time. read more

I went to First Med Walk in Clinic today with a cough and 101.7 fever. The medical assistant went over my symptoms and said since I didn't have body aches or sore throat she wouldn't run the tests for strep or flu. The physician assistant Craig came into the room and said you didn't want the tests "What do you want from me?" That is an exact quote. I didn't even know how to respond. I said I don't understand. I told him she had said she didn't think she needed to run those tests. He said she's a medical assistant. I said "I don't know why you're so angry. It had nothing to do with me". He said I'm not angry in a really rude tone and something about being really busy and this taking more of his time. I have never in my 40 years been treated this way at a medical office. I went across the street to another clinic for care. I am still in shock they have an employee treating patients this way. read more

Dr was very kind & gentle when dealing with my broken finger. The exam was very thorough as well & so great that they have an X-ray machine (which they maybe the only dr in Roanoke that have one). Also I called a few days later requesting pain meds and they promptly called it in to my pharmacy. Staff is very friendly in person and on the phone, they seem to really care which is so nice when your injured . Facility is very clean as well. read more

UPDATE!!! My insurance was finally filed and then I received a bill. When I called I was informed that a private pay patient price is $105 which was due since I had not met my deductible. When I received a bill I was confused. Don't get me wrong, my bill was not high, but it was the principal of the matter. When calling the office to see what the bill was for I was informed it was the contract price for my insurance. I then ask about private pay being $105 and I was told that it was only $85. I was charged more than a private pay patient and still billed. This place sure is shady read more

I called the clinic to schedule an appointment, so that I didn't have to wait in line (although, I was told there wasn't a long wait). The waiting room is clean, with magazines, tissues and water (upon request). I waited about 10 minutes, and was seen by Diane. Diane did a fabulous job of walking me through my illness, as well as answering any questions I might've had. For medication, she offered me antibiotics via a pill or through an injection -- I liked that she gave me the option to choose. All of the staff were friendly, courteous, and kind, so I will definitely be coming back for any future medical issues. Also, it's right next to Walmart, which makes prescription pick-up easy and quick. I definitely recommend trying them out! read more