The wait to see the nurse practitioner was very long. When I was finally seen, she did not seem…read morevery open to my suggestions, even though I've been dealing with this cold for over a month. I am immunocompromised and have lupus, asthma, heart issues, so respiratory illnesses are especially serious for me. I did receive some prescriptions, and I clearly told the nurse assistant to send them to CVS. However, they were sent to my local pharmacy instead. I had to call back multiple times to get this corrected. When I arrived at CVS, there were only two prescriptions available. I had to call back again to find out what happened to the cough syrup, and was told it had been sent at the same time. Ultimately, I was told to use over-the-counter cough syrup instead. I'm not a doctor, but I've been dealing with serious health problems since I was 23, and I know what has worked for me in the past. 875 mg Augmentin has consistently treated my sinus infections, and I usually receive cough syrup with codeine. During this visit, my biggest issue was severe rib pain from constant coughing, and I felt that concern was not taken seriously. Overall, I was not pleased with the care I received. Please listen more carefully to your patients, especially those with chronic and complex medical conditions.

Do not go here. I brought my 4 year old here with a medical emergency because I didn't think I…read morecould make it to Cook Children's. I thought I'd go here to get help versus calling an ambulance. Should have called an ambulance. They were so lackadaisical when my son has 105.5 fever and basically told me to calm down and that I was overreacting. They sent me home telling me to just medicate the fever no big deal acting like I'm hysterical for no reason. I took him to the ER and he has a blood infection and double pneumonia. Don't go here.

I had heard wonderful things about Breeze Urgent Cares, and I suggested that a friend go to this…read morelocation when she was having sudden onset shoulder pain. She was very upfront with the reason for her visit at the time of check-in and was charged $180 to be seen. They did NOTHING for her. She was told that they could not (or would not) write an order for a shoulder MRI. They suggested that she go to Direct Orthopedic Care instead. However, there was no refund of her payment. The front desk person should have been upfront that they do not do outside imaging referrals. Instead, they were too busy collecting her $180... Perhaps patient visits like this pay for the fancy lobby cappuccino machine? If you are experiencing any kind of muscular skeletal pain, don't bother wasting your time or money here...

Absolutely awful experience!!! Came in with no one on the…read morewaiting room, was asked if I knew my copay. No I didn't, tried looking but never assumed looking for that would keep my child who might have a broken from being seen. I took a work call while waiting which then I was told further delayed my child from being seen. And at least one other walk in went ahead of us. The gal at the desk was rude and didn't care one bit. Heard her speak on the phone to others and truly had no interest in being a helpful person. Appalled at the experience given we have paid the 206 every other time without incident.

First time here today. Jen, front desk, was absolutely fabulous. She helped me over the phone and…read morewhen I got there. Anton Applequist has been a favorite of mine for many years. He always knows what he is doing and treated me on many occasions at his previous work location. After stage 4 cancer, I became sick on my daughter's wedding day. I thought I was not going to make the wedding. I was treated by Jon and another doctor for over four hours and was able to attend the wedding and lasted the whole day. Today was an easy in and out. I like waiting in the car because I am immuno compromised. I was in and out in no time. Thank you!!!

Appointments are followed, no waiting. Anton took time and explained everything. Second time we…read morehave used community Med, both have been excellent.

It's nice to know you can go somewhere to have a quick check up, during flu season and get better…read moretreatment faster

Jekyll and Hyde…read more This is my second visit, the first one went perfect. Five stars. My second visit was way different. Basically a train wreck and a not so bright staff. Screwed up a couple things and the staff did not seem very knowledgeable. The obvious is their staff can vary quite a bit regarding a particular day.

Amazing all around. Just went in today for the first time and turns out I had a yucky case of…read morestrep. They where AMAZING. From the front desk all the way to the back. I also had my 4yr old with me , we don't do iPads so he brings a backpack with toys with him and likes to talk, he can and will talk your ear off. Not one person seemed annoyed and even engaged with him! It made me so happy to see people genuinely care for not only me. But took the time to interact with my son. I felt very well taken care of today and have been talking about it all day. Would recommend to anyone. They gave me shots and made sure to get me on track to getting better asap. In which I already am! Cant say enough good things. Thank you thank you

Extremely disappointing and disrespectful experience…read more I would strongly caution other parents about this clinic based on my experience. I want to make it clear that the two female nurses who cared for my child were wonderful. They were kind, respectful, compassionate, and professional, and I genuinely appreciate the way they treated both me and my child. Unfortunately, my experience with the gentleman nurse who took over the shift was completely different. Rogelio was extremely rude, dismissive, and disrespectful toward me as a parent. I made a decision regarding a specific procedure for my child and clearly communicated that I did not consent to it. Rather than respectfully listening to my concerns and having a professional conversation with me, he became visibly frustrated and belittling toward my choices. I felt as though my concerns about my own child's health were being dismissed simply because I did not agree with him. There is a huge difference between educating a parent about a medical recommendation and making that parent feel talked down to or disrespected for having questions and making a decision. What made the situation even more frustrating was that his attitude changed only after I contacted my mother-in-law, who is a PA, and asked her to speak with him. Once another medical professional was involved in the conversation, his demeanor suddenly became much more respectful and cooperative. That honestly made the entire situation even more disappointing. I should not have needed to call another healthcare professional for my concerns to be taken seriously. Parents should feel comfortable advocating for their children without being belittled, intimidated, or treated as though their opinions don't matter. I was advocating for my child, and I expected to be treated with basic respect. I am grateful for the two female nurses who were genuinely kind and professional, but unfortunately, the experience with Rogelio completely overshadowed the positive care we received from them. I will not be returning my family to this clinic. I sincerely hope management takes this complaint seriously and addresses how parents are spoken to and treated when they have questions or make decisions regarding their child's care. No parent should have to feel disrespected or intimidated for advocating for their own child.

Quick - Courteous - Care!…read more Dr. Blankenau is very knowledgeable of the latest technologies and medical developments. More importantly he is extremely capable of communicating option to patients of varying backgrounds.

Excellent experience during the holidays. Spouse had a UTI, our Primary care office had no…read moreopenings for almost a week and wouldn't call in an antibiotic. MED was quick, professional, and had us in and out in about 30 minutes, and they took our insurance. We hope not to return, but if we need urgent care in the future, this is where we are coming.

I went to this urgent care for a sharp pain in my right shoulder. They immediately got me in and on…read moresome pain medicine! Very quick, very easy process! I will definitely be back anytime I need a doctor. Thank you for the amazing service!!!

Would not go here. Went here a week ago for an upper respiratory infection. A week later I'm not…read moreany better. I call up there today to see if they can do anything for me. I'm not looking for anything major maybe a slight discount? Spent $200 on my first visit and I'm not any better a week later. In fact, I feel worse I'm told I can come back in. But it will be a totally new visit. And the fact that I was there a week ago for the same thing will not matter. Find a different place to spend your money.

If I could leave a "0" I would. The charges are simply highway robbery. We took our daughter in…read morefor four stitches on her lip and got an exorbitant charge of $8000. And when we went in for a "free follow up visit" since there was still a bump on her lip - of which they said "sorry, there's nothing we can do"and had no recommendation on where to go next we received a bill for $1450. I get medical practices need to make money, but come on.

Wouldn't accept my insurance because I have Medicare. Was told the owners are that way. They…read moreappear to be more into money than patient care. Very rude. Don't waste you time .

I've worked in healthcare…read more.. I came into this ER for an embedded conch piercing that had been yanked through my ear to the other side of the cartilage but had NOT entirely exited the other side. Dr. Covington is the reason I now have to see an ENT/Plastics Specialist to correct what happened during my ER visit. While relaying the details of what happened, I mentioned in passing that I wondered if I might be able to re-pierce my ear in the future. That was the ONE question he seemed to latch onto. Despite me explicitly saying that I prioritize the health of my ear and know that the piercing would most likely need to be removed, he decided to force the piercing back through my wound so that I could keep it -- even though he had said he was NOT going to do that. I assumed the piercing was coming out with a simple cut and suture. My health was my priority. Instead, Dr. Covington held me down and used his bare hand to force the piercing back through the wound. When he stepped back, he said, "You just seemed like you wanted to keep this piercing" to justify his decision. That is not an acceptable reason to make a medical decision that directly worsened an injury. While the doctor was holding me still and prying at my injury, I was asking my partner for his hand because I was scared and in pain. In that moment, I sensed that I could not trust this doctor. Dr. Covington firmly told my partner to "SIT down." While I was panicking (though I was not moving as his hand was grasping the piercing), he told me, "I'm not pushing it in, CALM DOWN, it's not that big of a deal" -- and then proceeded to forcibly push it back through my ear. Because of what Dr. Covington did, the anterior side of my ear tore, cartilage tissue was protruding from the entrance that had definitely not been there before, and the posterior side of my ear swelled up like a balloon with a squishy-like texture (seriously? Induced a hematoma?). All of these signs were significantly worse than when I came in and could escalate quickly without proper treatment. And now I need treatment from a specialist because of the treatment I received here. Let that sink in. Dr. Covington did not tell me to follow up with an ENT or any other doctor. Instead, he told me I "could just let it heal on its own." He spoke down to me, minimized my injury, and gave lackluster, minimal aftercare instructions. He even admitted afterward that he did not actually know much about what to do in this situation. So why make the injury worse instead of getting someone involved who DOES know what to do? Or turn me away so that I could seek better care? Thankfully, I trusted my instincts and sought another opinion immediately. The specialist I eventually saw -- and showed the before-and-after ER pictures to -- agreed that seeking proper care right away was the right thing to do after the events that took place during that ER visit. I was told that I was at risk for severe perichondritis, an infection involving the cartilage that can potentially result in cartilage damage or death if not appropriately treated. I could have been left missing part of my ear because of what happened during this ER visit. My specialist was also shocked that I had only been prescribed a topical ointment with instructions to use it "just a couple of days," without oral antibiotics in addition to it. My specialist ultimately determined that additional treatment was necessary because of the risk to the cartilage. I will be following up with him after completing the round of antibiotics to find out how much cartilage can be saved. And then there is the hygiene issue. I ALSO NEVER saw anyone apply hand sanitizer or wash their hands before putting their bare hands on my injury -- INCLUDING THE DOCTOR. One nurse did glove up before treating me, and I made sure to thank her for doing so. But having a doctor put a bare hand on an open, traumatic cartilage injury without me seeing any hand hygiene beforehand is completely unacceptable, especially when infection in that area can have serious consequences. I came to an ER expecting competent medical care. Instead, I left with an injury that had been made significantly worse, inadequate follow-up instructions, and a need to seek specialist care to address the additional damage. I absolutely would not recommend this ER for anything above a simple cold. Again. For context, I previously worked in healthcare for enough years to recognize that proper protocol was not followed. This doctor gives the impression that he does not tend to view patients as human beings. You're just another task. Stay away from Dr. Covington--especially if you are a young woman who expects to be treated with respect and care.

These folks don't know what they're doing I'm not coming here ever. Just heard the worst horror…read morestory about someone's experience here

July 4 th weekend stepped on a dirty nail pretty nasty puncture wound in East Texas so I drove…read moreback to be seen at Complete Care. I'm an old ER RN so I knew the ER would be crazy, but I know a puncture can get really bad quickly, I received excellent care from an extremely experienced Doctor and great staff without the craziness and all day wait time of the ER at the hospital, I even received follow up care! I've used complete care for fractures, asthma etc for family and myself. The care was impeccable as always thanks you! Dr Lepak is amazing !

1 Star -- Completely Failed by the Level of Care…read more I genuinely do not understand where the numerous five-star reviews for this facility are coming from, because my experience was nowhere close to five-star care. I specifically chose this facility in part because their website advertises ultrasound availability. After arriving, however, I learned that an ultrasound technician was not actually there and had to be called in. When someone is choosing where to seek urgent medical care, advertised diagnostic capabilities matter. I came in with significant left-sided pelvic/ovarian pain and a complicated medical history. I was completely honest with the physician about the pain medications I am already prescribed and why I take them. Instead of feeling like that honesty helped my care, I immediately felt judged. His demeanor and facial expression noticeably changed, the examination felt rushed, and he seemed eager to leave the room. The nursing care was equally concerning. They attempted to establish an IV seven times without success. I was stuck seven separate times, and I did not receive so much as an apology. Based on my experience, I had serious concerns about the level of competency and training demonstrated during my care. I was eventually given one Toradol injection. The physician had told me he would address my pain, yet I still had to specifically ask for pain relief. The transvaginal ultrasound was excruciatingly painful. Ironically, the ultrasound technician who had to be called in was one of the only people who actually advocated for me. She could clearly see the amount of pain I was experiencing and advocated for something stronger to help control it. More than 30 minutes later, I still had not heard a word from anyone regarding that request. I wasn't given a call light. I wasn't connected to continuous vital-sign monitoring. I was left alone in a room in significant pain without meaningful communication about what was happening or what the plan for my care was. I was also extremely disturbed by what I witnessed regarding patient privacy. Nursing staff discussed another patient's medical information inside my room and used that patient's first and last name. Regardless of the technical circumstances, patients should not have to hear identifiable information about another patient's care, and it made me seriously question how my own private medical information was being handled. Most frustrating of all, the ultrasound confirmed multiple cysts on my left ovary, exactly where I was experiencing significant pain. I did not come here without a legitimate medical concern. The only two employees I can genuinely compliment are the receptionist and the ultrasound technician. Both were compassionate and professional. The ultrasound technician, in particular, recognized that I was hurting and actually advocated for me. I chose this facility because of its extremely high reviews and because it appeared to offer the diagnostic services I needed. I expected compassionate, competent urgent medical care. Instead, I experienced seven unsuccessful IV attempts, inadequate communication, serious concerns about patient privacy, inadequate pain management, and a diagnostic service advertised as available that required someone to be called in. I came here looking for help. Instead, I am leaving feeling judged, ignored, and defeated. I have absolutely no idea where all of these five-star reviews are coming from, but mine certainly will not be one of them.