**EDIT IN RESPONSE TO LESLIE R.'S COMMENT:
This entire situation is absolutely absurd and incredibly unprofessional. I never said I was afraid of needles -- that's flat-out false. I'm a 35-year-old woman, and it's insulting that your office would even suggest that. If someone documented that, I'd like to know who -- because at this point, I genuinely question whether you are even referencing the right patient.
Furthermore, there was no discussion of shots. Period. Claiming the immunization was offered at the first visit is false. No immunization was needed then. The only reason I needed one later (on 5/15) is because your office failed to submit the correct lab order on 4/24. I needed titers drawn because I've had the immunization in the past. That's why Brooke administered only a booster... It's not complicated and the fact that this has to be explained back to a medical office is both exhausting and alarming.
To be clear, I never claimed your office drew my labs. What I did -- and still do -- state is that the wrong lab order was submitted by your staff. That is your error. This is obvious. Take a moment to review before firing off defensive, inaccurate replies. This isn't just sloppy -- it's dangerous.
I'm relieved your calls are recorded. I'm requesting the one where your staff contacted the wrong patient about my prescription. That level of carelessness is inexcusable, and I want to hear exactly what was said.
This is not just a bad experience, it reflects a pattern of disorganization and disregard that puts patients at risk.
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STAY AWAY - Unacceptable Experience That Nearly Brought Me to Tears
I want to echo a previous reviewer and seriously question the competency of this office. From start to finish, my experience was marked by disorganization, miscommunication, and a frustrating lack of accountability. The front desk staff, particularly Reanna, was consistently unhelpful and dismissive. What should have been a simple process turned into a drawn-out ordeal that affected both my health and my employment.
Here are just a few specific examples:
Initial Appointment Confusion: I called to schedule an appointment for blood titers. When I arrived and was seen by the APRN, I was told, "We don't do that here."
Incorrect Lab Orders: At my lab appointment, I was stuck three times because the office failed to provide the correct blood titer orders -- even though I had listed them off to the provider specifically. One of the most crucial was TDAP. They sent the order without the "P" (pertussis).
When I called to ask why, I was told (paraphrasing): "Oh, no one really needs that -- it's tetanus and diphtheria that are important." That was not their decision to make! I needed TDAP for a job I was starting. Because of their delay, I no longer had time to get the correct order, have blood drawn again, and wait for results.
Thankfully, Brooke (who was very kind) told me to come into the office for a TDAP booster instead. But it didn't end there.
Prescription Delays: In the midst of the blood titer order error, I was also on week FOUR of waiting for a migraine prescription to be filled. My pharmacy literally had to call me to act as a go-between because the office wouldn't answer/return their calls. I was told the delay was due to needing an MD's signature since it was a controlled substance -- and that they "didn't know" it was controlled.
This information could have been known and addressed up front, but instead, it took an entire month to get it signed.
Final Straw at the Office: I went in as Brooke instructed to receive my TDAP booster. When I arrived, I asked Reanna about the status of my prescription. She told me twice that someone had spoken to me that morning -- they had not. I don't know who they spoke to about my prescription/information but that's also cause for concern.
I explained my ongoing frustrations and said I'd just get the booster while I was there.
Her response? "We don't do that here."
"You don't give vaccines in office?"
"No, we don't carry them anymore."
"Not even boosters?"
"No."
"Then why did Brooke tell me 30 minutes ago to come in for a booster? Can I please speak with someone who actually knows what's going on??"
In walks Brooke, she takes me to a room and gives me a TDAP shot.
Laughable.
The sheer disorganization, lack of communication, and dismissive responses from this office nearly brought me to tears. I've never had such a stressful and unprofessional experience in a healthcare setting, and I strongly encourage others to seek care elsewhere. read more
