Been coming here for over 30 years when Dr. John Ferris was here. Seeing another doctor now and they are good for general care, physicals and such. Getting in when you need to be seen right away has become harder since they are part on IntraCare. Making appointments through their call center is painful as they have no sense of the urgency of needing to be seen right away. I suggest you call and ask to speak to a nurse who will help you to get in sooner. The office staff is top notch, friendly and efficient. The take Medicare and help you sign up for coverage. read more

I have been a patient since 1993. I just underwent gallbladder surgery at Baylor White and am in bed as ill as can be. Chills, lethargic, vomiting, intestinal pain, can barely stay awake, unable to focus. I called Dr. Brooks Trotter on Monday 2/16/26 and left him a message explaining my condition and asking for help and recommendations. Told him outright that I was too tired to drive 20 miles to his office...... he never called back. Called again on Tuesday, his nurse to us that if we can't come in, regardless of my current condition, they can't help me. I told her she could charge me the fees anyway, but I can't do it. Basically, they can't help. Never again, greed before humanity read more

I have used this clinic for many years. Dr. Ferris and staff were wonderful. Eventually Dr. Ferris stopped practicing and stays behind the scene overseeing the clinic. Dr. Fojt was a satisfactory replacement physician for my needs. Then January 2024 happened, and Dr. Fojt exited the practice. A part-time female doctor was a replacement for a couple of months. Then there was nobody and now there is a new doctor. Guess what? Either through oversight or intentionally in some way, this new physician is not certified or able to see regular patients with health insurance. Yes, that's right! You can only see this replacement doctor if you pay cash or you are on Medicare. Because I have full coverage healthcare through my employer, I don't have a doctor now. Dr. Gordon was supposed to be able to take as many of us patients that wanted to move over to his practice. He now has too many patients and can't accept any more. I can see a PA for Dr. Gordon. What a choice!, The question now is, is this clinic really interested in my health? Is this clinic really serving the public who have paid their dues and been loyal throughout the years? I have to say in all fairness that the nurses and the staff have been phenomenal. They've always had to use a wacky telephone system , but they have always done their best and now our lying through their teeth as they tell us to hang on and hopefully things will get better. I know them well, and I know that this is extremely difficult for them. Dr. Ferris needs to sit up and pay attention. His switch to some new medical management team or whatever it is that he sold out to is disappointing. The fact that he can't find physicians to stay and fill the vacancies is also concerning. I can't recommend this clinic any longer. The choice of new physicians has been disappointing. I tried to be patient with Dr. Fojt's replacement. She lasted two months or had plans to only be there two months but I would not have chosen her as a full-time physician. The quality of new doctors is gone. They have left the building. read more

I was a patient at Grapevine Internal Medicine for 30 years. They were acquired by Intracare. My annual physicals are covered 100% by my insurance. After my physical in April, I received in July a bill for an office visit and ekg. Not only are these things covered 100%, but the EKG was never performed. I tried calling Intracare and Grapevine Internal medicine for 3 weeks, and once went in person and spoke to Tammy, the lady over billing for my doctor. No one ever returned a call, not even Tammy, who promised to my face that she would call me back by the end of business the following day. I even had Aetna Concierge representatives call on my behalf - same result. Can't speak to anyone, messages left, no response whatsoever. Due to their refusal to return a call, I filed a formal complaint with the Texas Medical Board, listing all 7 times I had called the office to no avail. On August 24th, I received a call from my doctor, who had been completely unaware of intracare's billing fraud until they presented him with a document that day, stating that they had concluded their "investigation", and determined that those charges were in error. On Sept 1st, I received in the mail a letter from the Texas Medical Board attorney stating that the investigation was dismissed because they had been provided a summarized response and informed that the erroneous balance was removed. On that same day, I received another nastygram from Intracare telling me that my balance was past due. I strongly urge anyone and everyone to AVOID Grapevine Internal Medicine, and any other office associated with Intracare. They are shysters who commit medical billing fraud and refuse to return calls. I am again contacting the Texas Medical Board to inform them that Intracare lied to them, and that the fraudulent balance remains outstanding. read more

Worst doctor office ever. They won't see me if they think I'm sick. What?! We are supposed go to doctors when we are sick. No help at all. read more

Rude doctor, tried to prevent me from scheduling my routine visit at the regular interval and wanted it scheduled out twice as far. Nurses were unhelpful and just gossiped and were unproductive with their time. They needed me to pee in a cup... the water they provided was from the water fountain. Which caused me to vomit, I doubt a filter was even installed. read more

This office has really gone downhill over the last 3-4 yrs. Been going here for 25 yrs. Staff has become horrible. Promised call-backs don't happen. Can't get prescriptions right. Slow, disorganized and unprofessional. Dr. Page is very nice, but doesn't follow up well on what he says he'll do on RXs, etc. I'm guessing it's another example of the low quality of care one gets from the takeover of corporate medicine. Employees and doctors don't care any more. They're just employees putting in their hours. read more

I created a Yelp account JUST to leave this review. This place is absolutely HORRIBLE. Dr. Martyn was the only reason I came here as he is a fabulous doctor, but the rest of the staff is beyond pathetic. They never answer phones, they are rude, they take lunch for over an hour, they tell you your call or problem is not important enough and to call back after lunch. I would much rather try my luck with a new doctor than deal with the b*****s at the front. Y'all have no business being in healthcare. read more

Great doctors, nurses, and staff. Dr Ferris has been our family doctor since 2016 and is outstanding. The GIMC allergy staff have also worked miracles. Yes, during the coronavirus time they've reduced patients they're seeing; but that's in accord with government guidelines. Looks like Governor Abbott is opening doctors offices soon, so business will soon be back to normal. read more