The girl in the red hair and bangs was really rude and wasted my time completely, I really hope…read morethey hired someone else because they service provided by her in the front is not helpful whatsoever, The other girl was really nice and seemed to understand, Please someone get rid of her and fix her attitude.

This place is the absolute worst. A friend referred me here, but I wasn't able to see the doctor…read morehe's been seeing for years. I agreed to see one of the nurse practitioners and paid the higher fee for my first visit. She was not able to advise me on anything during that visit as she didn't have my bloodwork results yet. I have not been able to communicate with her at all about prescriptions since having my bloodwork run. The doctors do not communicate with patients through clinic's messaging system, unlike many other clinics. Messages are only responded to by the assistants. After much back and forth due to this, it has been almost two months without one of my agreed upon prescriptions being filled. One of my other prescriptions was incorrectly filled. After multiple calls and messages with assistants that were just following a script, the office manager called and insisted that it had been filled correctly and told me to go to CVS to handle it with them. The CVS pharmacist showed me how it was sent in and explained how it was done incorrectly. She tried to call the clinic but only only got the AI system. I have made more calls and sent messages since then. Today the office manager again called and insisted that the prescription was filled correctly, complete with a bad attitude as usual. She then told me I'm being fired as a patient. This is how they deal with their incompetence. This the worst run clinic I have ever dealt with.

Dr. Lee has been my doctor for many years. I was told today he is dropping me as a patient because…read moreI said that he didn't help me at all when I came in for menopause help. I thought you could tell your Dr anything. Guess not! Shame on you, Dr. Lee!

Dr. Lee has been taking care of me and my entire family for over 10 years. He is such a good…read morelistener and an excellent Doctor. I can't believe there is even 1 bad rating. That person is wrong. Thank you Dr Lee! Jack

Dr B has been our doctor for several years!!! She is amazing for females ... males... and my 13yr…read moreold son!!!! I trust her knowledge. Intuition .... she consistently cares for my family ...... her level of care is outstanding. I would recommend her to anyone I loved cared for or even just met ... that's how much trust I have in her and her amazing team... Christine is comforting kind and organized ---Jeanie always smiling and welcomes us like she has been waiting to see us !!! Love this group

Im a small business owner…read more I use 'obama care' for my personal insurance because its the most cost effective. we have the gold level plan, or whatever. United Healthcare assigned me to Jennifer Bontreger - I called to schedule an appointment to find out that she's no longer accepting new patients for 'Obama care' people. (Their words) Rude staff. If I'm judged by what insurance provider I use before even getting into your office, Im glad that you're not my doctor, I suppose. Pick ANY other doctor but this one in my opinion.

After my beloved PCP retired/moved out of state, I decided to try Bridlewood Family Healthcare due…read moreto proximity to home and because my prior PCP had stated that my medical records would be transferred there. The front desk staff was nice and the MAs friendly. They apologized and thanked me when I mentioned that I found a 6 day old urine sample in the restroom. Dr. Glaser was not friendly towards me. My visit was to be a new patient physical. He did not engage or try to get to know me at all. My face to face time with him was less than 10 minutes, and the only thing memorable that he said was that my insurance might not pay for my updated tetanus shot (they did). I went downstairs to do lab work and was there for about 30 minutes when they finally realized that Dr. Glaser did not order lab work because I had done lab work 7 months prior. Fairly certain that lab work is part of a physical...but whatever. I had already made up my mind that this man would not be my new PCP. A PCP should be warm and engaging, and someone who will listen to their patients when they are concerned about something - Dr. Glaser checked none of these boxes. Fast forward a few weeks later to the billing nightmare that followed, my insurance covers an annual physical (including the lab work he wouldn't order) 100%...but the first bill was coded as a new patient appointment, but they left the physical off. So I had to call the office about this...they made my patient responsibility $0 in their system, but then rebilled my insurance company with duplicate charges and overbilled by almost triple. I decided to call BCBS directly since I had yet to find a competent individual to help me at the practice. The insurance rep told me that one of the codes used on the new bill was for a psychiatric evaluation...OMG! I explained the whole situation again, and BCBS filed a grievance and the billing did eventually get situated. I have talked to others who have noticed similar billing issues on their statements from this practice...so definitely watch your EOBs here. Unreported overbilling is sadly something that happens too often in the medical world. I have given up on ever seeing my 7+ years of medical records from my prior PCP. I am fairly certain they went into an abyss of some sort in this Bridlewood office of confusion.

I've been going here for about 4 years now and I love this office. I've never had a bad experience…read more Getting in touch with someone on the phone can be frustrating for those that are not technically inclined. But if you use the Healow app, the docs are pretty quick to respond plus your care needs are documented. I started using Bridlewood, Dr. Glaser and his staff because the last office I was at didn't listen to me. I'm diabetic and trying to find the right medication has been much trial and error but my last office brushed off my errors. So when I first started with Bridlewood, Michelle Hampton heard me and started me on my way to finding what worked. I was sad to lose Victoria Thomas but it was an easy transition back to Michelle and they really do care. I have trouble with getting medication but that's due to my insurance not the office. Michelle and her team have been in constant communication with me and are eager to help where they can. I've had nothing but a pleasant and stress free experience working with the Bridlewood staff. My one complaint would be that I never got an Amazon gift card!

Dr Hischke is probably the best doctor I have ever had for a PCP (and I've had some really…read moreexcellent ones). He absolutely listens to what you tell him -- he never rushes you out the door and, in fact, continues to ask questions until you really can't think of anything else. He really wants to know what your concerns are. On top of that, he is extremely kind and covers all the bases when helping with a medical problem. When I go back each time he remembers what we talked about (not just things he could read from my file) and shapes his treatment around the whole picture, not just the one thing you need to talk about that day. I recommend him to anyone who is looking for a primary care doctor who actually cares about his patients!

I have been seeing Dr Hischke for over ten years. I have never been associated with a more helpful,…read moreprofessional Primary Health care doctor in my life. If I could give more stars I would. My health is my most important asset and this doctor takes the time the make sure I maintain it. As a function of his dedication to excellence, I was cured of a dangerous and perhaps fatal Hep C condition. If not for Dr Hischke I might not be here.

Dr. Mania is one of the most professional, personable and caring doctors, I've ever found. I have…read morebeen going to him since my early 20s (and not exactly in my 20's anymore). I have referred many to him and they are equally impressed. He will never treat you like a 'number' or burden. He cares about YOU as a person and no matter what the issue and will call you back personally if needed. I truly hope he never retires, there is no one like him. He will always make room for you.

If I could give this Dr zero stars I would. He was so disrespectful over the phone calling in a…read moreprescription to my pharmacy by calling asking for our "stupid pharmacist." I am highly disappointed in the level of his professionalism, his comment was extremely unnecessary and he should be a lot more mindful of what he says to people regardless on if they are his patients or other medical professionals.

I've been going to old town family practice for several years. My experience has always been…read morepleasant, and staff is always friendly. It's easy to reach and has reliable parking. Walls are a little thin, but that's just a building issue. Medical staff changes somewhat frequently but I have no issue with them in any case.

Although my in office experience was pleasant enough, a few weeks later I received a bill which was…read moreodd because I made sure I would not owe anything before I got there and before I left the visit. Turns out, they charged me for an entire "second visit" because they simply stated I needed to see a specialist about one of my concerns and gave me a referral. No one mentioned a single thing about charging me just for them to tell me to see a specialist. Absolutely ridiculous. I will not be returning to this office. Extremely annoyed and disappointed that offices continue to screw people out of more money. I recommend going elsewhere or asking very specifically what your visit covers and which QUESTIONS cost extra...

Love Dr Kram he listens does not rush does not judge and treats you great!! He's very helpful and…read morehas so much empathy! Love him favorite Dr ever!

Very understanding and reputable psychiatrist. He is unlike others to get you out the door as fast…read moreas possible. He actually genuinely listens and gives time to your appointment. He is affordable and a knowledgeable doctor who cares. Thanks Dr. Kram.