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CAP Innovation

5.0 (2 reviews)
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Deck construction

Guest house or ADU construction

Manufactured home construction

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10 months ago

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7 years ago

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Ergeon - Nail Up Fence Installation - Ergeon - Houston

Ergeon

(13 reviews)

West Oaks

I had a fence installed with costs split between myself & a neighbor. The project manager was…read moredifficult the entire process. THEN he billed me for the entire fence, not complying with the bid which split the costs. He also did not give us a credit for a referral. Then once they bill you, their system is designed to quit taking your calls. I got through once after over 30 calls and they promised to fix the problem. They didn't. They would not return calls, emails or fix the issue. You should go elsewhere

This company has horrible customer service and will try to scam you out of your money. Do NOT use…read more At the beginning when I got a quote everything seemed OK, but things went bad quickly. I also thought they were a local company, wanting to support a small business and they run ads to make you think that they are (which I fell for) but they are a national company. You get handed off from person to person throughout the process with no continuity of service, which should have been my first flag to go with someone else. This pattern continued when on the day of service a man and wife show up at my door. No company logo on their clothes or truck. They also didn't speak English, so when I open the door the man just said "fence" and waits for me to walk him to the fence. I had done the video walk-through during the quote process but no one showed it to the two-person fence crew to prepare them so he doesn't know what to do. He calls someone else at the company (not the account rep I had previously spoken with) and puts them on speaker to have them try and translate between us as I'm explaining the job to be done. The person on the phone doesn't understand because they can't see it, and the guy on site can't understand because of the language issue. The fence ends up being completed but not to what was agreed to prior in the quote process. I'm not thrilled but figure it's not the end of the world because they said during the initial quote that if the fence was shorter than expected or supplies not used they would refund it back. That was a complete lie. I've spent months calling trying to get it sorted out and corrected. It takes weeks to get a return phone call from them. Then, they just stopped answering or returning calls altogether. I saw another review that said their phone system is set up to not answer calls they don't want to answer, and this is 100% true. Worst customer service I've ever dealt with for a service company.

Tim's Fences

Tim's Fences

(19 reviews)

Absolutely 100% positive experience. I live in The Woodlands / Conroe area, but I chose to get a…read moreproposal from Tim's Fences in Stafford because of the MANY positive reviews on Angie's List. They did not think twice about driving up this way on more than one occasion to meet with me, answer my questions, measure, and install my fence and gates. My lot sits high up a hill and slopes down to a lake. This was not an ordinary installation, and yet Tim's Fences made it seem "routine." Very professional, very punctual, and exactly the type of service that (in my opinion) the competition is lacking. Joe (in the office), Tim (the owner), and German (the installer) and his crew have excellent communication skills and are obviously proud of what they do / the company / the product. I also like that they take credit cards, because I enjoy building up my rewards points even though I pay my credit card statement in full when it arrives. Would I recommend Tim's? Absolutely! They came in after we had a stressful house and pool build and they restored our faith in good, honest, and reliable commitment to both a quality product and top-notch customer service. Well done!

We have used Tim's Fences numerous times for new, replacement and repair of cedar and wrought iron…read morefences and gates. The staff is professional, caring and responsive. Tabitha, sales manager, is knowledgeable, friendly and competent. Rafael, construction supervisor, is efficient and meticulous. Most recently we replaced a cedar fence and had a wrought iron fence designed and installed. I would not hesitate to use them again.

CAP Innovation - contractors - Updated October 2026

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