Unfortunately I have to post a negative review. McFarland facilitates Koehler warranty work &…read moretherefore were dispatched to our home after Koehler was super awesome and warranty replaced our leaking faucet. Koehler overnight aired a new faucet to our home. Upon arrival, McFarland was told multiple times the faucet was leaking. They completely ignored ours & Koehler's request to replace the faucet & instead took the new faucet with them & blamed the water leak on something else. In turn, we were forced to pay a different plumber $175 only to come out & tell us what we already knew...the faucet was leaking. Here's where it gets horrible...I called back to McFarland and Marcia McFarland who answers the phones was completely rude, dismissive & short with me. She also forced me to call back to Koehler to open yet another ticket (which I presume would allow them to get paid for a 2nd trip) which meant another 45 min on hold. Upon connecting to a Koehler rep, I was told by the rep that apparently Marcia had already added notes essentially stating I was lying & the faucet wasn't leaking. I was furious at this point. Because of these notes, I had to capture a video of the leak (which I then did) & send to both Koehler & McFarland. Once the new ticket was created I called back to McFarland to schedule the 2nd visit. On the call I inquired about reimbursement for the $175 I paid the other plumber to come out & tell me the faucet was leaking. Marcia went off on me!! She has NO PLACE answering phones for a company! Sooooo RUDE! She was yelling at me stating they wouldn't come to my house now unless I signed a form stating they were not responsible for the $175. I disagreed...they are 100% responsible for us having to have a second plumber out to verify what they should have accepted the first time they were there. To wrap it up, Steve did come out and replaced the leaking faucet eventually & all works now. Unfortunately we are out the $175 and McFarland is to blame but we have no recourse outside of litigation. Avoid this company at all costs as they take zero responsibility for their mistakes.

As fine a group of people as you could ask to work with for the repair of our indoor hot tub. Very…read moreknowledgeable, accommodating and reliable. Their technician was a pleasure to work with both times that were required to assess the problem, order parts and then install. He was very patient in explaining our system to us and made the process very simple to understand. This group gets six stars in my book.

I have been a customer of Navab Brothers for more than 20 years. Today I went looking for a new rug…read moreand, of course, this was my go-to place for very high quality rugs and professional service. I spent over a hour there with the team looking at photos of my home and searching for the perfect fit. I narrowed it to two rugs and they kindly offered to bring them both to my home so I could see how they looked with the rest of my furniture. Within an hour they arrived at my home, took up my existing rug - vacuumed my floor- and put both options down for me to see. Because of their amazing service - I did find the perfect rug and I couldn't be happier. I would highly recommend Navab Brothers!

Our experience with Navab Brothers has been extraordinary‼ We bought three gorgeous rugs from them…read more15 years ago. Our new house was complete as the rugs provided the warmth and welcoming feeling we wanted for ourselves, our family and our guests. Fast forward to 2023 we needed another larger rug to tie into the new furniture purchased for our great room. Farzan, Jampa and Andy worked tirelessly to help us find the perfect rug for our space. We found that rug and are so grateful for all their hard work. Their customer service is exceptional‼Their knowledge and design sense is off the charts‼Thank you from the bottom of my

I would not go to Rack Attack for install again. They told me an hour and a half for hitch install…read more It took them three hours. I had come back to pick up my vehicle and had to wait an hour and a half. So frustrating. They had absolutely no apology or customer service around the fact they that they completely misestimated install time.

Awesome customer service and great pricing! Outstanding product selection!…read more Highly recommend!

Great place to go to. They know what they are talking about. I would suggest them if you are into…read moreoff road motorcycles.

I had an awful experience there. The staff seemed unorganized and uninterested. After a couple days…read moreI called to inquire the status of my motorcycle & got some generic answer. Then, they called me to ask me what was leaking. I specifically brought it in so THEY could tell ME what was leaking. It was extremely frustrating and I ended up paying $125 OVER my quoted amount. Never again.

We purchased several implements and tractor from Jack at Lano Equipment over the last few years…read more Could not be happier with the customer service, fair pricing, timing of delivery, and all around ease of transactions. We are hoping for the same with service if/when we need it.

These guys are AMAZING. We have worked with them countless times over the years. They were integral…read morein helping us create a highly customized e-commerce website that has helped our business grow immensely and have also helped us source and brand products for our company. These guys are SHARP, highly recommended.

I have been very disappointed with the customer service at this company. I ordered a mirror in…read moreearly May that was going to be a graduation gift, and it arrived with a chipped frame. The company assured me they would send a replacement, but they never did. I have called and left messages and sent emails as well as an actual letter requesting either a refund or a replacement mirror, and they have not responded or made this right. I spent close to $400 for a chipped mirror that I was not even able to give as a graduation gift. I feel frustrated, hurt, and betrayed by this company.

Absolutely exquisite heirloom-quality gifts and awards…read more Their products are perfect to present for wedding, a new baby, retirement, graduation, employee recognition, and so many other milestones in life. If you are looking for a unique gift that will be cherished for years to come, visit their website www.eglomisedesigns.com

Extremely patient and helpful staff! Jill I assisted me with part identification, and was…read moreextremely responsive via email and phone. Highly recommended

Tried to help someone obtain repair service for a turntable brand which they don't distribute but…read moreis 99% Pro-ject, which they do distribute. Unit needed a new motor which they easily could've ordered from Pro-ject. They totally ignored my email. No response whatsoever despite re-sending the email several times. Unprofessional, rude, and unreasonable in their policy. Find another company that has more respect for you and your investment.