I've been renting a unit here for two months, and so far it's been good dealing with Andy (who…read morechecked me in) and the other staff. I also appreciate the phone call from their office after I incorrectly place my lock on the unit's door. The old, giant elevator large enough for a car is pretty cool.

This place is a fortress for your stuff with a wonderful staff!…read more My husband and I needed a place to store our belongings for 2 months while we transitioned from our loft to our new house (which was still under construction). I knew this was the right place to house our belongings when I asked the manager during the tour if they had issues with pests or theft, and he was mortified and responded "what kind of storage unit would we be if we had pests and theft happening?!" (A response I had not gotten from a different storage unit I toured before finding R and 21st storage). He then went on to share with me all the security and pest prevention measures they take. Booking the unit was easy, the price was reasonable, and it's very clean and professionally run. They have ample available carts and do a great job with security. They also have ample parking. Also because there's only one entrance and limited hours, we felt especially confident in our items staying secure and in quality condition. Cons - the hours are somewhat limited (particularly on weekends when they close at 4) and because it's a fortress vs. drive-up it does take a bit more effort (and time if using movers) to get stuff into the single freight elevator, down the hall, into the unit etc. All that to be said, it was the "cons" which gave us a much better sense of confidence, security, and anxiety reduction leaving our belongings here. You will absolutely get an arm workout from the lifting the elevator rolling door up and down though! We can't say enough positive things about the experience and it's great that it's located right in the heart of midtown!

I am writing this review because of how I was treated during one of the most difficult moments of…read moremy life. What I am criticizing is the complete lack of compassion and professionalism I experienced dealing with this facility & staff. When I arrived, I was informed by scott(a staff member) that my unit had been sold. The contents of that unit included years of personal belongings, books, awards, clothing, camera equipment, and irreplaceable personal items. Instead of being told privately or with any degree of sensitivity, this information was delivered in front of other people in the lobby. This experience was humiliating. What I did not expect was the absence of basic human decency. There is a way to communicate devastating news to a customer without making them feel exposed and degraded in a public setting. There is a moral difference between an abandoned storage unit and a storage unit belonging to someone who is actively trying to save their belongings. I was not someone who disappeared, walked away, or abandoned my property. I called the week of the auction asking for help, asking for options, asking if there was anything that could be done. I was trying to save my belongings and was met with what felt like indifference and callousness. The loss of my belongings was painful enough. The manner in which the information was delivered made an already heartbreaking situation significantly worse. People going through storage auctions are often experiencing financial hardship, family crises, illness, job loss, or other major life difficulties. They deserve professionalism, dignity, and privacy. That was not my experience. This facility does not employ good people. They only want to humiliate you. What I will remember most is not that my unit was sold. I will remember how little compassion was shown to someone who was desperately trying to prevent it from happening. If you rent here, understand that when you fall on hard times, you may be treated as an account balance rather than a human being. I now associate this facility & the people they employed with one of the worst moments of my life. I will never recover from this. I am devastated. DO NOT RENT FROM THIS FACILITY OR COMPANY. * **** ******** ******** ***** ** ****

We were one of the first renters and had so many options of which unit to rent. Kyle was fabulous…read moreand patient. He gave us so I many options. He kept the elevator spotless and mopping it everyday. We've rented a unit since 2020. Later we saw an Asian person keeping the elevators spotless and tried to clean or do something with the pigeon poop by the elevators. Now we no longer see the Asian person keeping the place up. Now we don't see anyone cleaning. It's horribly filthy. Many times there aren't any carts available where I believe they were numbered up to 6 carts. We pay a lot of money to rent a unit and would like it maintained and kept up.

Had to get a spot for my boyfriends overflow of stuff…read more This location was very clean, efficient and Maria was as polite as they come. Definitely a great experience all around.

Don't use this space. There is a massive rodent infestation issue at this location. Two of my units…read morehave had issues with rodents. Both of which have been full of all of my most important and valuable belongings that are wrecked from this rodent issue. Including my young daughter's toys, clothes and other valuable belongings. I have complained with management multiple times and all they've done is put rat poison in that clearly does not work well enough. There have been multiple people at this location that have had issues with rodents. I'm not the only one that has found their items wrecked with dead rodents inside. The only thing that has been done by customer service is a $75 credit while I've been paying more monthly for months to store rat shit all over my belongings in two separate units.

My experience with Mike and Sarah has been an incredible one right from the get go…read more First, they are some of the most friendliest people I have ever met in my life--just really great couple. More importantly, their customer service is just plain amazing (because they actually care and I can tell from experience). Second, their location is super clean, and inviting. They just recently updated their camera system and added even more cameras (keep in mind, they already had a ton of them to begin with and knowing that they live on site, already made me feel safe and confident about about this location and its security). Third, their prices and absolutely better compared to public storage and tiger and they don't try to rip you off with that $1.00 move in, because they are honest up front and don't have those sticky contracts that others get you with. Quite frankly, I totally recommend them, and will do business with them and will refer anyone I know here.

Friendly helpful people. Great service and specials! They…read morewent out of their way to help!

Extra space storage at 3000 B. St Sacramento is more than great Ms. Tasha Irby is so professional…read moreeven through trying times. My child for the past 3 yrs has been suffering from mental challenges and Tasha handled the situation with so much grace, patience and with strength de-escalating daily challenges with my child.

Do not store anything at this facility! My storage was stolen or auctioned or something but it's…read moremissing since June and it is now July and nobody has any answers for me nobody notified me through email nobody notified me any letter nothing and my belongings and all my childhood pictures and everything that I love and cherish and cannot be replaced or gone and I have not and gotten any answers I have gotten s***** s***** s***** treatment and it's just unacceptable I'm never late on my payments nothing my contract says to email me and they said that they don't do that because their policy but my contract says for them to email me and I didn't got one email if they would email me my stuff would be saved so please do not store here do not support them they're horrible

We have had a unit here since 2010, it was then Executive Mini Storage. We hardly ever have gone to…read morethe unit in the past 13 years. During this time Executive Mini Storage was purchased by Safe-Hold. They had send many messages but I must of missed the one where our code was changed. Fast forward to this past Sunday... I scheduled a time for our family to come and look through everything and take their items. Once we got there I couldn't remember by code (there used to be a formula on the keypad, the unit number and then the last 4 digits of your drivers license and * and # somewhere in the mix) The formula sign was missing, yikes!! We saw a car exiting and went in and wasn't sure how we were going to get our family in or even how we were going to get out. (Keep in mind it's Sunday and the office is closed) I walked over to the office to see if the formula was on the inside of the gate or check the saw a sign with an phone app. Once at the office area there was a very nice gentleman outside doing some lawn maintenance and I asked him if he could possibly help us, and when he said yes! He was one of the managers and would help us on his day off... that was AMAZING! Whew!!! I was able to get my updated code (which was nothing like the previous one) and let our family members in to go through stuff and the best part of all we could all get out, lol. I didn't get his name or have forgotten it... but I am truly grateful for your help. We have been trying to plan this day for years and it all worked out because of you! Thank you!!!!

Had Safe Hold storage for a few months to store my pro music equipment. I pick up enough stuff to…read moredo a job when needed. After my gig today went there to leave off what I used. The door had been cut out where the lock had been. They simply broke the revets and opened it. All my expensive equipment is gone. Just left me with a couple broken lamps and a blanket. Even if their insurance would cover the items, they only cover $2000, with is a fraction of what I lost. But then you must have receipts and pictures of the lost stuff so it's just a loss. I don't have receipts for all my equipment. "Safe" Hold Storage is anything but "safe". They got into my unit easily.

The owner, Steve, was helpful and friendly. The storage building is clean and accessible.read more

They have the worst hours and they are not honest with their hours. Their website said they should…read morebe open till 5:00 p.m. today on Sunday. I planned on them to be open. I showed up a little after 4:00 and they were closed. See screenshot of their web. I can't go after work because the gate is locked. I can't go before work. If you work M-F, you may find it hard to access your storage unit. So horrible hours, not open when they state online they would be, and they are over priced.

Do not go here unless you want to get ripped off. You won't even know your getting ripped off. They…read morenever honor there promotions. And you will be added late fees before the day they are suppose to be added. And they have mice problems and they don't care to do nothing about it... They will chew your stuff up. I used to work their and the owner let me go because she discriminated against my disability. So I filed a Complaint on her. They were more than happy to officially file it. They use to tell me not to remind the customer about their refundable $30 dollars. I could not work for people that take advantage of people trying to make it. They also ripped me off on my paycheck. So much money you would not believe it. I was part-time and they took over $1300. And wouldn't honor my sick or vacation pay. And they also took out for Medicare. How dare them... And I have 30 different complaints on them. They talk about homeless people. And check your receipts because they won't apply the correct amount to your account... They sold someone's unit and then had the nerve to tell them that they owed on it so the guy believed it was still there and paid close to 1,000. And when he opened it it was empty... And they knew 2 weeks prior and didn't bother to call the guy and return his money. So I did and the owner tried to get the credit... I could not work for a company and sit there and represent them and lie to the customers or rip them off. Cause I am honest. And I can't believe they did not pay me for all they owe me... But she will have to... And everyone else... Bad business. She did not just steal from me but she took out of my daughter's and grandsons .