I've never had a more pleasant experience storing my personal possessions & equipment…read more Patricia and her staff are very kind, attentive to customer requests, & seemed to be eager to help every time I required assistance with anything and trust me I was a special customer there for years! I highly recommend Freeport Storage and am grateful for such a positive storage experience!

well maintained facility. hours of access are not the greatest, though…read more the biggest problem I have with them is they don't seem to mind violating state and federal privacy laws with their insistence that a copy of your homeowners insurance be provided to them (even though they have no written privacy policy protecting credit card, address, or insurance information). It's not their responsibility to protect my belongings. It's mine. One of only two places I've rented from in 25 years that insists in this manner. If they want to protect their facility from renters then that should be baked into the rental fee, not forced as an add on through questionable business practices and privacy and PCI violations.

I've been renting a unit here for two months, and so far it's been good dealing with Andy (who…read morechecked me in) and the other staff. I also appreciate the phone call from their office after I incorrectly place my lock on the unit's door. The old, giant elevator large enough for a car is pretty cool.

Have been a customer here for about three years and I have had nothing but positive experiences…read more The staff is incredibly friendly and helpful and the facility was always well maintained. I have now emptied my unit as we are moving out of state and they helped make that process easy and smooth too.

I am writing this review because of how I was treated during one of the most difficult moments of…read moremy life. What I am criticizing is the complete lack of compassion and professionalism I experienced dealing with this facility & staff. When I arrived, I was informed by scott(a staff member) that my unit had been sold. The contents of that unit included years of personal belongings, books, awards, clothing, camera equipment, and irreplaceable personal items. Instead of being told privately or with any degree of sensitivity, this information was delivered in front of other people in the lobby. This experience was humiliating. What I did not expect was the absence of basic human decency. There is a way to communicate devastating news to a customer without making them feel exposed and degraded in a public setting. There is a moral difference between an abandoned storage unit and a storage unit belonging to someone who is actively trying to save their belongings. I was not someone who disappeared, walked away, or abandoned my property. I called the week of the auction asking for help, asking for options, asking if there was anything that could be done. I was trying to save my belongings and was met with what felt like indifference and callousness. The loss of my belongings was painful enough. The manner in which the information was delivered made an already heartbreaking situation significantly worse. People going through storage auctions are often experiencing financial hardship, family crises, illness, job loss, or other major life difficulties. They deserve professionalism, dignity, and privacy. That was not my experience. This facility does not employ good people. They only want to humiliate you. What I will remember most is not that my unit was sold. I will remember how little compassion was shown to someone who was desperately trying to prevent it from happening. If you rent here, understand that when you fall on hard times, you may be treated as an account balance rather than a human being. I now associate this facility & the people they employed with one of the worst moments of my life. I will never recover from this. I am devastated. DO NOT RENT FROM THIS FACILITY OR COMPANY. * **** ******** ******** ***** ** ****

Garbage corporation... Didn't get a notification about them selling the facility to another storage…read morecorporation n now Storquest corporation office said oh sorry to all its customers n no compensation just sorry...

Don't use this space. There is a massive rodent infestation issue at this location. Two of my units…read morehave had issues with rodents. Both of which have been full of all of my most important and valuable belongings that are wrecked from this rodent issue. Including my young daughter's toys, clothes and other valuable belongings. I have complained with management multiple times and all they've done is put rat poison in that clearly does not work well enough. There have been multiple people at this location that have had issues with rodents. I'm not the only one that has found their items wrecked with dead rodents inside. The only thing that has been done by customer service is a $75 credit while I've been paying more monthly for months to store rat shit all over my belongings in two separate units.

Clai was really patient and helpful with finding a unit for me. He went out of his way to show me a…read morecouple units until I found the one I liked. I know I'm really picky so thanks public storage for hiring a real one.

Management has been fantastic through my whole stay I would recommend them to anyone. I've been…read morethere for quite some time anytime I've ran into any problems they've been there to help which has been much appreciated as everybody knows moving can be hard and stressful as it is so any sort of help along the way is very helpful and appreciated

Friendly helpful people. Great service and specials! They…read morewent out of their way to help!

Do not store anything at this facility! My storage was stolen or auctioned or something but it's…read moremissing since June and it is now July and nobody has any answers for me nobody notified me through email nobody notified me any letter nothing and my belongings and all my childhood pictures and everything that I love and cherish and cannot be replaced or gone and I have not and gotten any answers I have gotten s***** s***** s***** treatment and it's just unacceptable I'm never late on my payments nothing my contract says to email me and they said that they don't do that because their policy but my contract says for them to email me and I didn't got one email if they would email me my stuff would be saved so please do not store here do not support them they're horrible

Extra space storage at 3000 B. St Sacramento is more than great Ms. Tasha Irby is so professional…read moreeven through trying times. My child for the past 3 yrs has been suffering from mental challenges and Tasha handled the situation with so much grace, patience and with strength de-escalating daily challenges with my child.

So this is my second review. I arrived today with the keypad, not working unable to access the unit…read moreas I'm moving out. Second thing it seems to be the security cameras aren't working. At least one has been dismantled in the front as well as the walk in side gate is wide open with some random lockbox open. Basically anyone can get in there now and riffraff around again. My moms unit has been broken into and item stolen, I've called customer service and they have no idea how to get somebody out here to help. I cannot access my unit. Fyi..Don't have anything in your unit over $5000 value because apparently the insurance policy only covers 5000. My bad I should've had my mom get renters insurance. My mom is never been laid on Payment. As I've been in and out a lot getting stuff again to vacate our unit completely I ran into several people who said they're also out of there due to the same reasons that my mom is moving out. Obviously I am steamed.

Safe-Hold Storage was acquired in 2024 and put under new management. We encourage you consider…read morethis facility for all your storage needs. The place has been cleaned up and a new monitored security system installed. Our rates our competitive and we offer discounts for new tenants. We encourage you to check it out.

The owner, Steve, was helpful and friendly. The storage building is clean and accessible.read more

They have the worst hours and they are not honest with their hours. Their website said they should…read morebe open till 5:00 p.m. today on Sunday. I planned on them to be open. I showed up a little after 4:00 and they were closed. See screenshot of their web. I can't go after work because the gate is locked. I can't go before work. If you work M-F, you may find it hard to access your storage unit. So horrible hours, not open when they state online they would be, and they are over priced.

Do not go here unless you want to get ripped off. You won't even know your getting ripped off. They…read morenever honor there promotions. And you will be added late fees before the day they are suppose to be added. And they have mice problems and they don't care to do nothing about it... They will chew your stuff up. I used to work their and the owner let me go because she discriminated against my disability. So I filed a Complaint on her. They were more than happy to officially file it. They use to tell me not to remind the customer about their refundable $30 dollars. I could not work for people that take advantage of people trying to make it. They also ripped me off on my paycheck. So much money you would not believe it. I was part-time and they took over $1300. And wouldn't honor my sick or vacation pay. And they also took out for Medicare. How dare them... And I have 30 different complaints on them. They talk about homeless people. And check your receipts because they won't apply the correct amount to your account... They sold someone's unit and then had the nerve to tell them that they owed on it so the guy believed it was still there and paid close to 1,000. And when he opened it it was empty... And they knew 2 weeks prior and didn't bother to call the guy and return his money. So I did and the owner tried to get the credit... I could not work for a company and sit there and represent them and lie to the customers or rip them off. Cause I am honest. And I can't believe they did not pay me for all they owe me... But she will have to... And everyone else... Bad business. She did not just steal from me but she took out of my daughter's and grandsons .

I really love this place they work with me been a customer over 10plus years…read more Shelley and melven fletcher

I've been a customer at 9th and X storage for several years. The staff is very nice and…read moreprofessional. The facility is clean and easy to access. Angela is great and always helpful. The rates are totally competitive.