Honestly speaking, it was a good value for money. The staff were friendly, the bar was amazing,…read morerooms were pretty clean even though the designs are pretty outdated if you compare them with todays standards

Overall I had a pretty good stay. Room was very clean and although small still quite nice. The…read morefront desk staff were super nice, and helpful. No major complaints!

Hotel was ok. Service in the restaurant was extremely slow due to being understaffed. Wait time…read morefor bill was quite long and bills were incorrect.

We were greeted with warm hospitality from the time of our arrival up to and including our…read moredeparture. The buffet was delightful with an amazing selection of delicious food. The chef even came to our table enquiring whether or not we liked the food and asked us if we felt any changes should be made. The service was superb; our water glasses were continually being refilled; almost as soon as our plates were empty they were cleared from our table; throughout our meal at least five servers hovered over our group frequently inviting us to try different food items and asking if they could get us anything else to drink. We definitely will be returning to enjoy another fabulous feast.

We live in BC but have stayed here every year for the last 27 years!!! Clean, close to WE mall,…read moremayfield dinner theatre. Home away from home!

Parking is a big issue here. The parking lot is not included, the $36/night underground hotel…read moreparking does not fit mid size suv's or trucks. It is also 3X the average price of hotels parking in this area. They do not tell you the parking next door is 3rd party not included in your stay, it is $100 fine if you park there and don't pay the 3rd party. All the trucks had the same fine in the morning. Management did nothing about this. We found the hotel new and bright. The room was large, water pressure was good, had a nice hairdryer, there was also an iron, bar fridge, kuereg coffee maker, flat screen tv. We were on the 11th floor, looking out over the river valley. The restaurant & lounge were beautiful, open airy and had great views. We didn't eat or drink there but took a look around. The gym is well equipped & the hot tub is the size of a pool. Check in was quick and they fave us complementary warm chocolate chip cookies A negative was the very thin walls, it is a family hotel and the morning are filled with the sounds of children for good or bad lol. The mattress is extra firm, depending on your preference that is good or bad. The location is at the far east end of Jasper Ave, still decent for most shopping, dining & access to the ICE district.

Great staff, friendly and amazing location. They helped us with all of our luggage while we were…read moretravelling. The bed was amazing and I loved the luxury bar and snacks included. They have great tea selection in each room as well. The hotel is very old and haunted ! Read up on it and enjoy the stay. They have lovely tea rooms and dining experiences. There was a patio closed for renovations due to the fire that was there.

Omg... this place... so, it's difficult to describe until you've been there. It's gorgeous and the…read morehistory is there but.... The staff has got to pick up the pace if they'd like to keep American clients. We are quick, to the point, and off to the next adventure. But... overall, I would go back in a heartbeat and just maybe I could and can change as well... it's good to slow down and enjoy life... it's good to truly have a meaningful conversation, enjoy a meal or a drink.... So just maybe our cultures could collide!! Thank you all, especially Shiloh, you were my saving grace!! FYI- the red shoes are now safe in America ( they did get lost in Vancouver) and my daughter Parker is obsessed with her new money.. thank you pretty lady?! Lmk when you're in America

I've always been a Marriott Hotel fan anywhere I go. However, due to inflation, pricing has gone up…read morewithout discount. Thankfully for this trip, it was for work so we paid less than what normal people would pay. Love the staff, love the environment, the features of the room. My only complaint is that, it seems their 6th floor's ceiling is lower and the hallways seem darker. I love that there is a bus stop in front of the hotel and the bus 55 goes to West Edmonton Mall

I've hosted a banquet here twice in the last 3 years, most recently in January 2016…read more After our event in 2014, there were some issues that were never properly resolved. I was contacted a year later by a new general manager, who addressed my issues, and promised a successful event for 2016. I booked our event with Elizabeth, who was beyond helpful and accommodating. I had so many changes with guest lists, and table arrangements, and Elizabeth happily accommodated every request. The night of the function, I arrived early and there were some things that weren't quite set up right, but the banquet supervisor worked quickly to get things in order. All the staff were very friendly and super helpful. I felt like they all had their A-game on. When there was a discrepancy on the banquet order about what time we had the room until, the supervisor was extremely accommodating. I absolutely love the "Top of the Inn". It's a spectacular room with floor to ceiling windows on both sides, overlooking the city. The room was renovated just a few years ago, and there are stunning sparkling led lights in the ceiling that really make it feel like your under the night sky. This would be a very romantic spot for a wedding. The food is always great here. Buffet's can always be hit or miss but they do a great job here. Many of the guests commented on the food. The banquet prices are competitive with other hotels in Edmonton. Out of all the Edmonton hotels I've held banquets at, or attended banquets, I really think that the Top of the Inn at the Delta is the most stunning. And after the great service we had this time, I won't hesitate to book again.

Love this place. That was one hell of a buffet and every one of the staff we met were awesome…read more I don't know what else to tell you, but to describe some of the food. The potato salad was a favorite, as were the homemade hashbrowns and the roast beef. I was impressed to see asparagus as a side dish. I'm pretty sure that chocolate cake I took a photo of is homemade. It's missing that chemical aftertaste and had a pleasantly curvy shape. We'll be back again sometime soon.

I attended a Christmas party in December in the conference centre part of the hotel. It was in the…read moreback and the parking lot was a skating rink but we parked close by the walkway so didn't have to walk on the ice. There were a few Christmas decorations in the lobby area including a cute snowmen bench which as lovely for photos. The dinner area had tables and 8 chairs around each one and the lovely plastic trees for a centrepiece. The buffet area/dance floor was in an open area away from the tables. The issue with the food was that trays didn't hold enough food and people had to stand and wait while they brought out more food. They also ran out of some desserts. The taste of the food was just average. The bar didn't have a large selection of alcohol. It was fun to attend a party but this venue wouldn't be my first choice for the food to atmosphere.

We stayed a total of three magical nights at West Edmonton mall : the Roman room two nights and the…read morewestern room one night. I enjoyed the deals that we had received on the attractions while staying. We had a lot of luggage but they always accommodated us. The rooms are a bit dated we stayed in the winter and we found it freezing in the room. There were also a lot of parties one night and security needed to keep everyone in line. I loved the fridge and coffees just wish they had included foods or a breakfast for the price for the night.

We stayed for 7 nights in the Space theme room and the first four we had no hot water. Had to call…read moremaintenance and every time they said it was fixed but it was still ice cold. They told us to run it for 15 minutes and it would get hot. It did not. After 4 days of this I got very angry at the front desk and they moved us to a different room (had to wait until day 5). They had no other room to give us prior. Sal told us it was a priority but it was not. I had to repeatedly ask when the new room would be ready. The room they had set out to give us (the room Sal at the front desk said had no issues and would cause us no problems) suddenly had maintenance issues and they moved us to another room. I went in to make sure it was satisfactory and when I was leaving the new room I tripped and fell. I can't help but feel that if our room had hot water and our stay matched what we paid I wouldn't be sitting here with a bruised up knee and leg. I wouldn't have a sore neck, arms and stomach muscles. I wouldn't have a sore face and I wouldn't have broken my cell phone screen. It ruined the rest of my trip. I had to use a wheelchair for the final few days of our stay. The pain was unbearable. They decided to turn the water off for four hours on Friday, September 4th to fix the hot water issue. They rented out these rooms knowing that there was an issue with the hot water. That does not say "we appreciate our guests." On Friday September 4th we get woken up by the fire alarm. The voice that came over the intercom was so muffled we had to open the door and even then we could only make out a few words. They were telling the guests to stay in their rooms until they figured out what it was. We decided to leave as I'm still in a wheelchair. As we exit the room we ask the cleaning staff what is happening and she says "everything is fine." No. No it's not. We were woken up Saturday morning by hammering and drilling. Not surprising considering they do not care about their guests. The final straw was arranging two days prior to check-out that we could check out at 2:00 instead of 11:00. The front desk employee looked on the computer, typed a bunch of stuff and said he added it to our file. Check-out day arrives and staff are entering our room. My husband goes down and the front desk staff say there are no notes on our file and we have to leave. I talk to the girl on the phone and she says there was no arrangement. I'm completely angry now. A manager talks to us because I'm so angry I'm starting to yell. The manager extends our check-out time until 2:00. Don't know why it was such an issue considering every time our room was to be cleaned we left $20 tips for the housekeeping staff and they didn't even spend fifteen minutes cleaning the room. When we came back the bed was made and the garbages changed but there was still dirt and the carpets were never vacuumed. I have pictures of how disgusting it was. The front lobby smelled of car exhaust and when you walked by the bathrooms to go into the mall it had a horrible sewer smell. We had a rude employee at the front desk when we had questions on day two of our stay and when we called the hotel operator to ask for maintenance they would just hang up on you. They didn't know how to say hello and goodbye or to treat the guests with respect. Half the time you called no one answered. We have stayed at the fantasyland hotel three times in the last twenty years (all theme rooms) but this is the last time I will ever stay here. The amount they charged us is ridiculous for what we received. We paid upfront weeks before our stay. The $100 credit for room service as a goodwill gesture didn't adequately compensate for the problems we experienced. Next time we need a hotel we will be paying for a 5 star hotel. It's too bad this hotel has gone so far downhill. A real shame. It used to be my favourite place to stay. This hotel is the worst hotel I've ever stayed in and we had the worst experience from beginning to end. We should not have to pay for this ridiculous place they call a hotel. How they can they even look at you without being embarrassed is beyond me. They should be ashamed. Instead they were proud that they gave us a $100 gift for room service. They also gave us $700 back on our credit card when I got angry at checkout. Still not good enough.

The staff was wonderful to us when we had stayed and gave us a bit of a discount. We had an amazing…read morebrunch in the morning as well in the restaurant. The bed is very comfy as well. Within the restaurant area they do have a Starbucks and also a bar that you can grab some happy hour drinks. It's very nice amenities and I would highly recommend. Even to go to the bar in the hotel for a drink it's very classy and upscale in the downtown area.

Dirty towels left in the room from the previous guest. Mattress was damaged and truck got broken…read moreinto in the parking lot overnight. Overall bad experience the past three times I've stayed there. Come to Edmonton often for work, I'll never stay here again.

Good location in the middle of plenty of restaurants. Room was quiet. I'm not sure about other…read morefloors. Good breakfast buffet.

My stay at the Metterra was short and sweet - a little less than 30 hours. This was my first stay…read moreat Metterra, but if I'm ever back in Edmonton, I'd happily book my stay here again. I arrived bright and early and luckily was able to check in right away. Whenever I stay in a hotel I request being on a higher floor, so that I get a nice city view. So I was happy to be put up on the 6th floor that overlooked Whyte Ave and the city of Edmonton. A couple things to know: + The location of this hotel is perfect - right at the heart of Whyte Ave. There are plenty of bars, coffee shops, restaurants, and shops within a 5 minute walking distance. + Complimentary wine happy hour. I wasn't able to make it to this unfortunately since I was at an event, but if if I was free, y'all know I wouldn't miss the opportunity to sip on some free wine. + Complimentary breakfast buffet w/ all your basic continental goodies. I also did not partake in this complimentary feature, because this lil lady needed to catch up on some zzz's, but from the photos it looked bomb.com. + Comfy beds. I always feel teeny tiny when I sleep in a king bed. I burrito'ed myself in between all the blankets and 5 pillows, and I'm pretty sure if someone came into my room while I was sleeping they wouldn't be able to see me. I'm not sure if it was because I was exhausted or if the beds were just extremely comfy, but I passed out right away and slept through the whole night. + Strong free wifi. I had a lot of work to get done during my trip, so having strong wifi was necessary. Metterra delivered. I'd happily stay here again, hopefully for longer next time!

Room was comfortable and clean. Also liked that the exterior and the elevators were secured with…read morecard key access. It wasn't a gorgeous view, but there was a lot of natural light from the large window that took up most of the exterior wall. Easy walk to Rogers Place and the Ice District. If you go out the correct exit, it's maybe a 10 minute walk door to door.

Changed hotels to the coast and it was a great change! Friendly staff, night guards very pleasant…read more Hot tub and pool did the trick. Being so close to my college was a plus!! Special mention tho, the concierge "Alberto" was a treat. Hands down knows customer service and when I returned yesterday after a month, was welcomed like it was home. Simply outstanding service and is a great first impression on the company.