The staff was wonderful to us when we had stayed and gave us a bit of a discount. We had an amazing brunch in the morning as well in the restaurant. The bed is very comfy as well. Within the restaurant area they do have a Starbucks and also a bar that you can grab some happy hour drinks. It's very nice amenities and I would highly recommend. Even to go to the bar in the hotel for a drink it's very classy and upscale in the downtown area. read more

Top notch hotel.Came for a wedding this weekend. David at the front desk was great. Will definitely come back!

Clean hotel, friendly staff, superb location, lovely amenties. I was so impressed with my stay here. Check in was a breeze. My room was clean, comfortable and had everything i needed except an oven: but who wants that on a staycation. I stayed in the sterling suite for almost a week, and the weekdays were more expensive than the weekend rates. The atmosphere here is business casual, lots of government employees and business cliente. Absolutly no children in sight. The room was modern and sleek, my issues were the dim lighting. Even the desk was poorly lit but during the day, the wall to wall window views of dt kept the room bright. I was surprised that my room had a fridge, sink, microwave and complete wet bar. Our living room even had a nice sofabed. Came with slippers for 2 and complimentary voss water daily. Housekeeping was great, except for 1 day they skipped our room for no apparent reason. I loved the fragrant soaps and shampoos here. The best part of our stay was the daily buffet breakfast and the wine tasting with cheese. I loved it. It was perfect pre dinner appetizers since it was from 530-630. The automatic latte/cappacino machine was awesome! I loved it. read more

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Visiting a friend while she is staying at The Matrix downtown Edmonton. As you enter the the hotel the lobby and exterior is beautiful and welcoming. My friend got upgraded to a premium suite which is pretty awesome. Huge bathroom with a large shower. There's a soaker tub with jets. Everything is open and kept so clean and tidy. They provide complimentary wine tasting and cheeses for their happy hour from 5:30pm to 6:30pm ( end time may be incorrect). We ordered room service to share, we got a charcuterie board. Holy crap this board is jam packed with amazing meats and cheeses. One of the best ones I've seen for only $25. I'm impressed by that alone. They did not skimp of the food. Our server who brought it up was so sweet and kind. I can't find a single negative thing to say. read more

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I recently stayed at the Matrix for two nights. I visit Edmonton 1-2 times each year, so I'm down with the YEG options. The hotel itself has similar amenities to Meterra on Whyte, only Matrix has a prime downtown location whereas Meterra is in Old Strathcona. Both have big lobbies with a fireplace, courtesy guest area on the second floor with complimentary wine hour, rooms offer views of the city, even similar toiletries in the bathrooms. The one big difference? The staff. Front desk at Matrix feels like they're too cool for school. Not in a Ace Hotel kind of way, more of a "I really don't care if you are here right now" feeling. Do I require a warm hug and escort to my room? No! But don't roll your eyes when I can't get my room key to work in the elevator either. Also the housekeeping staff seemed to be permanently parked/working outside my room. Perhaps it was the time of day I was coming and going? I always decline the tidy up and leave a tip at the end of my stay. Wonder what was going down in the rooms next to mine... It wasn't a bad experience - the hotel is centrally locates, comfy amenities and it's safe. Those are the most important things in hotels anywhere. I'd rather stay elsewhere upon returning to Edmonton. read more

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The Matrix is a fantastic locally owned boutique hotel! We stayed the night for my birthday. The extremely pleasant experience started with a complimentary upgrade of our room. Then we were invited to a wine tasting for guests at 5:30. We also had dinner in the lounge. I had the bison braised ribs and my wife had the fish. Both were absolutely amazing. The bison pulled right of the bone! After a walk in downtown we returned to our room to just veg out for the night. The suite was so relaxing and comfortable. A fantastic place. Highly recommended. read more

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Great location great rooms parking sucks if you have a full size pick up or large wheel based suv etc other wise great great great

Fuzzy from Calgary says...This Hotel is the absolute best Hotel in downtown Edmonton, AB. I might add, I shouldn't be telling you this cuz everyone will want to stay here, but I have to share. The price is good, the quality for your $$$ is amazing, the food is terrific and THE STAFF ARE OUT OF THIS WORLD! It's not my first visit here and it absolutely won't be my last! Oh yeah, the elevators are a little slow, but not a "biggy"...I am too! :) read more

To start, as the photos prove when I walked in the beds were very not well made and it didn't make me want to stay here. It looked as though the cleaner just threw the blanket back over and they were lumpy and didn't look nice. Not only that- where they claim the beds are queens they were definitely no bigger than doubles. Very hard for two people to sleep in a bed. My room on the 7th floor was right beside the elevator so it was loud all night and I mean right by the elevator. When I went to shower- the shower looked as though somebody had recently showered and I didn't get to the hotel until 11:00pm ... it was wet and there was hair ... my keurig machine when I opened it in the morning to make a green tea had an old smelly coffee from the last guest in there Then wen I called for a car service and the hotel says they provide that I wanted for the morning the woman at reception said the car service doesn't start until 4:00pm ... so it's more of an evening. At service then a day or morning car service . What good is it in the evening when I need to get to places and meetings in the morning ? The only thing that saved this place is the continental free breakfast as they aren't your typical one with waffles and pancakes - they have eggs Benedict etc. read more

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I just came from a two night stint at the Matrix and I was very pleased with the accommodations - especially considering the moderate prices. I arrived at 2am on Sunday night / Monday morning after a late flight out of PHX, and thank goodness my room was ready and my bed was comfy. I passed out that first night! I was a little bit more awake then next day and night and enjoyed the complimentary breakfast both Monday and Tuesday mornings. (It's included in your room rate and there is something for everyone including plenty of hot food options such as eggs, bacon, potatoes, and oatmeal as well as fresh fruit, yogurt, muffins, toast, hard boiled eggs, cereal, etc...) I found the Matrix staff to be friendly and the location to be central and convenient. Nice bathroom amenities, a hot shower with great pressure, and a powerful hairdryer all added to the experience as well. Unfortunately, I didn't make it to the fitness center on this trip, but it's nice to know it's there for future visits. The only confusing things were the wifi and the TV. The wifi is free and it worked for me most of the time on my computer but not on my phone. The TV was way too difficult to figure out and I gave up on that after a few tries. Bottom line: if you're looking for a moderately priced hotel in Edmonton, you can't go wrong with the Matrix! read more

Traveling with a bad cold is not fun...I was totally that person full of germs that I typically avoid on planes. Fortunately once I arrived in Edmonton (after passing my germs to everyone on the plane) the Matrix Hotel provided me with a clean spacious room and a comfortable bed so I could get a little bit of rest during my short trip. Overall, I liked this hotel and wouldn't definitely stay here again. My colleague and I were in town to do interviews and they have a nice lounge upstairs that was the perfect spot for them (and it helped that it was empty too). It's also centrally located near lots of restaurants, shops and more...so there's no need to rent a car in what I believe is typically a driving city. The restaurant downstairs was also solid if you happen to visit during one of Edmonton's infamous cold winters. read more

Our room was lovely. The only downside is that during booking we saw that there is "Free parking," but when we got there we still had to pay $20 for parking one night. The complimentary breakfast was nice though. Another note, no complimentary wine and cheese currently. I was told that it is temporarily unavailable, I can only assume it's due to covid. read more

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I wish there was a way to go with 2.5 stars. The hotel is average, but with modern decor and friendly staff. The pluses would be soft pillows, nice toiletries, friendly staff, decent breakfast. Negatives are small room, hollow doors, poor noise insulation, terrible parking, and dirty room/poor maintenance of rooms. If you know Edmonton, this is one of the better values considering the comp breakfast. If you're trying to add a little variety to the usual Hilton, Starwood mix this is a good choice. Just go in knowing the downside in advance. read more

Matrix Hotel - Hotels Near Me - Edmonton, Alberta

This review isn't based on an overnight stay at Matrix Hotel, but based on attending various conferences at the hotel. I like the open lobby with lots of seating when you first walk in which is great for a quiet area to make a quick phone call or to wait for someone. Closed to the front desk, there's a small display indicating what events are taking place in what ballroom. Upon heading up the stairs, there's a hallway to the left or right leading to the rooms. I have attended events in the rooms to the right. The layout is great to allow for registration tables to be set up and the washrooms are close by. The washrooms are nice and then have comfortable hand towels and the soap well stocked The room was set up with tables and chairs and a podium and table at the front. It's great there's a large screen for a PowerPoint presentation as well. For the event, there was light food and beverages at the back of the room. The staff were working hard to make sure the cups and plates were promptly removed and ensuring there was no shortage for people to use. On a warm day, the temperate in the room was cool but comfortable. The details were taken care of and made for a comfortable and great event. Thanks Matrix for always being a great venue for an event! read more

I have stayed here twice for multi-day trips to Edmonton. Sounds trivial but this hotel has very slow elevators & a lack of elevators (you end up spending a lot of time waiting for the elevator or being in the elevator, and the stairs take you outside, not to the lobby). The first time I stayed here one elevator was out of service and it was a disaster. They also charged our credit card for Mini Bar items we didn't use on my first trip! Both times I have stayed here my room has been across from the elevator and have been woken up in the early morning by other guests heading downstairs as walls are far from sound proof (you can hear everything that goes on in the hallway, even the elevator changing floors). Bathrooms do not have fans. Mattress in the room on my second visit was very hard and uncomfortable to sleep on. There is also no underground parking. However, funky decor, good gym, clean rooms, great location, and tasty free continental breakfast. While they have done their best, the reality is that this is an old building and at best a three star hotel. As it was noisy again on my second stay (and the elevator issue & hard mattress was annoying) I am not sure if at worth the $$$$/ night and I will look into other options next time I'm in Edmonton. read more

The Matrix Hotel is a small boutique hotel similar to the Sofitel chain. It is centrally located downtown close to government offices and the Legislature and walking distance from the city's downtown tourist & foodie spots. We were welcomed at the front desk by two very nice and good humoured staff members who engaged us in small talk. They gave us lots of ideas regarding how we could enjoy our "staycation" in Edmonton. With your room, you get to enjoy a daily wine and cheese sampling in the hotel's hospitality room. Which really is not a room but more like a bright, sunny lounge. The sampling is far from a sampling as they serve you full glasses of wine & there is a buffet with a variety of cheeses and crackers, dips & chips. You can help yourself as often as you would like. The wine is also replenished. Looking for a place to have dinner, we enquired at the front desk. They were extremely helpful with many suggestions. The hot continental breakfast was generous but nothing to write home about taste-wise. There was a variety of muffins, croissants, pastries, small bagels & French bread served with assorted jams & butters. Fruit kabobs, yogurt, granola, dried fruits & oatmeal. Chorizo sausage, two types of frittatas, & seasoned potatoes. Not sure what kind of fat was used in the pastries & croissant but it had a lard flavour and stuck to your mouth. The frittata was quite dry. BUT, the breakfast being complimentary with your room, one cannot complain. Better than your average continental freebie at other hotels! As for the room... We were given a room facing the elevator. I was concerned about noise due to previous experience in other hotels. To my pleasant surprise, the room was quite soundproof. And the bed! So comfortable! Nice, crisp linen, soft pillows, medium support mattress. Slept like a baby and woke up without a sore back! I would highly recommend this hotel to out of town visitors or for a nice staycation! read more

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Free parking, free breakfast, free bikes They had big modern rooms. Two elevators and they took a while. The food was good and had a large selection of wine by glass. The gym decent and location was spot on. read more

They help you hold a great party. It is a little bit upscale and completely fun. The location is great, though a few people at the party I attended complained about the lack of parking. They hotel itself has a lot as well as 2 larger lots behind it. Part of the hotel's parking for the guests is covered which is nice in winter. There is ample parking. If you are the type who for some insane reason hates downtown Edmonton or even the $3.00 to pay for evening/weekend parking, maybe it isn't for you. The party converted a lot of people to really liking the downtown atmosphere. The buffet was nicely presented and delicious. The carving stations were staffed, the people never once went missing. The dessert options were plentiful. The bar was stocked well. They have ticket options for parties, if that is something you need. There were a couple other parties happening while ours was and there was no cross over noise. We forgot they were there. If you are staying the night, they have a wine and cheese nightly and breakfast in the morning. The lobby is always neat and clean and a welcome place to meet people and wait for rides. There are plenty of places to relax on the mezzanine level in addition to the lobby. The rooms were clean and updated. They were a real treat! I have been recommending anyone staying in Edmonton for the night or longer to give the hotel a shot! read more

Matrix Hotel - One of the banquet rooms set up - Hotels Near Me - Edmonton, Alberta

Overall I like the Matrix. It's a nice hotel on the surface, has been modernly appointed, and everything is basically nice. My experience checking in was problematic, but the staff was mostly friendly. I got smiles and greetings whenever i passed them. The room was pleasant, bed comfortable, and everything clean without needing me to ask for anything extra. My only complaint was the low powered Air conditioning, which just couldn't keep up with even Spring heat in Northern Alberta. The restaurant was crowded for breakfast, but mostly quiet outside of their wine and cheese time of the evening. It was semi-comfortable, has a reasonable selection of food that isn't absolutely ridiculously priced. Unfortunately A/C is one of my must haves for a comfortable stay, so I won't be choosing the Matrix a second time. read more detailed review: http://lonesomecow.ca/2016/07/hotels-matrix-edmonton/ read more

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I attended a conference here this week. All rooms, meals, etc were paid for by the organization. At checkin we had the usual $100.00 deposit placed on our card. Standard procedure, no problem except they charged my card later that evening an additional $142.44. I was told "sorry" and that it was another hold on my card. Why? No explanation. On checkout I confirmed with the staff that everything was good and the holds would be released in a few days. Standard procedure. Then the next day another charge for $114.09. After I called they said it was for two meals billed to my room. Although these were already charged to the organization I said ok. Just send me the bill so I'll get reimbursed by the organization. They took my email and said it would be sent asap. I waited 4 hours and nothing. I called back and asked to speak with the manager to get this cleared up. I got voice mail ( surprise) and left a message and my number. It's been hours and no reply. I may change my review and rating depending on the level of satisfaction I receive. My advice it to watch your charge card CLOSELY. Not pleased at all. read more

With all the hype I've heard about the matrix, I was excited to try it out on my recent trip to Edmonton. Check in was smooth and the staff were friendly and helpful. But then I got to my room: - no clock radio (I had to ask for one) - the tub stopper wouldn't stay open during my shower. I had to wedge it open with a wash cloth - the water for my shower was warm at best, not hot - the TP location is just in the wrong and awkward location - my room door was the only door on the floor with a hydraulic close assist, making it bang shut if I didn't catch it For the price, I expected more. At best, I'd describe it as adequate. I have better (and cheaper) options just a few blocks away for my next business trip to YEG. I won't be in a rush to go back. read more

I was at the Matrix Hotel all day on May 31st for a set of meetings. I was one of the facilitators but didn't organize or plan any of the logistics at the hotel. Positives: - Great service. We had a problem in the room where it was too cold. I asked someone for help and it was solved within 5 minutes. We also didn't get a projector (not the hotel's fault) but the hotel removed the projector table quickly so it wouldn't be in our way. - Fruit tray provided in the morning for a snack. Was very yummy. - Right next door to a Starbucks, which also had great service. - Nice meeting room. Good size for our purposes. Liked that it had a whiteboard. - The Wildflower Grill is accessible via the hotel lobby and is a great restaurant. Negatives: - There's no inside path to the Starbucks! - Parking appears to be free only for overnight guests and not for guests attending a meeting. - I sent an email to the hotel to ask about parking and it took them quite a bit of time to respond. It looks like a nice place to stay, but I'm sure it's expensive. read more

My friend and I stayed here a few months ago when we visited Edmonton for a concert. We were pleasantly surprised with the convenient location and the free parking! The hotel lobby is small but very cute and the friendly staff made for a quick check-in. One of the drivers gave us a ride to Rogers Place since we were running late and it was only a 10-15 minute walk to the hotel so we walked on the way back. The room we were in was clean but on the smaller side. The only thing I had a problem with was the bathroom door. There was a sliding bathroom door that didn't even close properly. That's a little weird when you're sharing a room. I was going to request a different room (if they even had any with regular doors) but we figured we were barely spending any time in the room so it should be fine. They also offered complimentary in room wi-fi. As well as complimentary breakfast which we didn't go to but that's always nice! read more

Wildflower Grill management - Had a very frightening experience at a restaurant owned/operated by well-known restaurateurs in Edmonton, the Lims, and will post reviews of any establishment these people are involved with (she is involved with this restaurant, as was posted by the Edmonton Journal, one of the city's mainstream newspapers). My experience was the closest I ever came to being assaulted in a public place where I should have felt safe, but did not. My colleague and I, visiting from out of town, went to the Lims' then-establishment after an office meeting. We asked to be seated, didn't say (nor were asked) if we were having dinner. We hoped for a seat in the front area where other customers were seated having drinks/appetizers, but that area was packed. However, the dining room was completely empty, so we were shown a table there. As we were looking at menus, my colleague said she wasn't quite ready to eat dinner, so I suggested we start with appetizers and go from there. The waiter had just walked over to our table and she overheard us. Until this point, the waiter had been on the cool side and, at best, wore a thin smile, but upon hearing we were going to order appetizers and not dinner just yet, she scowled and walked away - the atmosphere became noticeably chilly to the point where my colleague remarked about it. Within a minute, the senior manager walked over (resembled Dave Thomas of Wendy Restaurants' fame), told us if we weren't eating dinner we would have to move. He barked at us, "What do you think this looks like - a coffee house!" I am a 5'3" woman in my late 40s, dressed in business attire as was my colleague. This was in the late afternoon before the dinner crowd - the dining room was completely empty and we were the only ones sitting there. We stood up to move, and I was suddenly surrounded by this manager and 3 male staffers, as this manager continued to berate us while the female waiter glared at us. I truly believed if I had argued or remarked that they were being very rude and unprofessional that I would have been assaulted. Actually, I was terrified and we had been in the restaurant for, at most, 10 minutes. My colleague couldn't believe something like this would happen in a restaurant in downtown Edmonton. Within a couple of years, my partner was involved in the closing of the Lims' then-restaurant where several employment violations were reported. Junior staff were not being paid their proper wages long before the restaurant closed (well before the pandemic), and some weren't paid at all when they first started working at the restaurant with the excuse given that they were being "trained." One new staff member was told his dress shoes weren't professional enough, so he was taken by the senior manager to a nearby shoe store and forced to pay for expensive shoes he couldn't afford (or else he would lose his job). If my colleague and I had protested in any way against the mistreatment of the senior manager, I am certain that we would have been assaulted by him and at least 3 other men right there in the restaurant, given their aggressive behaviour and stance in surrounding us. This was the most terrifying experience I ever had in a public place in an upscale restaurant in any city, let alone downtown Edmonton. The mistreatment of both junior staff and clientele was a top-down policy of the Lims, at least one of whom is involved with this and other Edmonton-area restaurants which have since closed down. Beware of any restaurant in which these people are involved especially if you are a lone female traveller in the Edmonton area (or a couple of females, as neither of us felt safe in what appeared to be an upscale restaurant). read more

Unaccustomed to free parking at a hotel, I was impressed that they offered it. Even more impressive is the lobby. It's funky, clean and modern, yet it's still somehow inviting and warm. The rooms are fairly standard with nice touches like pretty reliable wi-fi, robes, tea, and a mini fridge with complimentary water. I do have a couple of questions. One, what's with the bathroom door? Perhaps it's is just the room I stayed in, but the last thing I want to do is to wake up staring at the toilet. Yes, closing the pocket door to the loo will take care of that, but come on, that didn't come up at all during the design phase? And two - perhaps I'm tech challenged (having never owned a satellite TV) but does the "high tech" remote need to be more frustrating than setting the time on a 1990 VCR? Heed my warning: if you channel surf to high or too low you might wind up on a "games" station - exit - nowhere! Or you'll be in music central - again with no exit in sight. I just want to watch Law and Order gosh darn it ;p Next time I'm going to work my darnedest to get a room on a higher level. In a flat town, the last thing you want to be looking at is someone else's roof. read more

I am in love with this hotel in Edmonton. Why: - free parking - great concierge service - beautifully modern and clean lobby with fresh fruit for the taking - cute suites with nice amenities (wi-fi, robes, complimentary water) The prices are reasonable and its a really nice place to stay. read more

I am a road warrior, and a Westin-lover... However: I love the Matrix! I have now spent 2 stints her over the past couple of years, and it's just as great as I remember. It's the perfect downtown boutique-y (but not too niche) place to stay if you want a breather from the Westin/Hotel Mac crowd. I give Matrix the belt based on a few items: + trendy rooms | beds are low to the ground, so might not be good for the elderly folk + amazing free breakfast | think eggs prepared 2 ways, oatmeal, yogurt and granola bar, cappuccino machine, assorted pastries, and life-changing cinnamon buns + location, location, location + all staff are curiously friendly + FREE parking | no car? use Uber I only have one small, teenie, tiny beef - As mentioned above, there is an amazing free buffet style breakfast, with friendly staff greeting you on your way in. Great. As soon as I sat down one of the staff members brought a billfold to my table saying "whenever you're ready", a bit caught off guard (because I was told this was included with the cost of the room), I opened it to see it was zeroed out, and was simply an opportunity to leave a gratuity. Having worked in the hospitality industry for a long time, I thought this was in poor taste. I'm all for gratuities when appropriate; but in a self-serve buffet that it loudly touted as included in the room, I didn't like this. Rant over. Overall: Stay at Matrix, you won't regret it. read more

I must have lucked out and dodged the noisy floor! Very quiet for my week long stay. The Matrix is a great hotel located in a Bitchin part of downtown. You can walk to just about anything you need from here. Surrounded by great food and pubs. Big plus for me is the FREE parking. Not very common downtown. Staff is great and very accommodating. A convenient bar/lounge with a quaint biz center. Big 5 star from me. read more

Attended a very nice afternoon speaker and dinner here. The design is very trendy and the concept is different than most other meeting spaces in the city. If I could give one tip it would simply be to dress up a bit otherwise you may feel somewhat out of place. Again this is another review of a hotel where I cannot comment on the rooms or the experience of staying overnight; however, I can say that the parts of the hotel I was in were very nice. Supper was yummy and the bar was well stocked. Servers were polite and mostly did their jobs without bothering the company. Our speaker was using an amplification system that worked great and helped boosted his vocal range without overdoing the sound levels. read more

I really enjoyed this little boutique hotel. The decor was funky, modern, and clean looking, and the service was fantastic. I especially liked the complimentary wine and cheese party in early evening; that was a great way to kick back for my first night in the hotel. The breakfast the next morning was also great: there was hot food along with yogurt, fresh fruit, and custom coffees (although the machine needed some love because the mocha was watery). Nevertheless the food was great and I felt very taken care of. This hotel would be great for a group as the hospitality room is an excellent place to meet (although by the time the elevators finally arrive Uncle Bernie may have forgotten your name again). Parking was a little ghetto, but free. read more

Travelled to Edmonton for the Michael Buble concert and my first stay at The Matrix. Our room was clean, shower hot, lots of towels, bed great, really quiet on 9th floor even though ice machine close by as well as elevator (week nite stay) and all staff we encountered were efficient, friendly and looking to help. We missed the wine tasting as already had reservations but concierge was quick to offer "Ian" the driver if we needed a ride to our restaurant..next trip for sure! Breakfast was excellent - hot bacon, hot eggs, make your own toast, great fruit platter, yogurt, and various coffee options! Will definitely be back when we come for Elton John concert in Sept! read more

I really enjoyed this hotel. The staff were very friendly and I loved the layout of the room. My room had it's own bar sink, and living room and this helped to make it feel more like home rather than just a hotel room. They had an excellent breakfast in the morning and it was conveniently located above a Starbuck's and The Wildflower Grill which are both places I enjoy. I would definitely recommend this place for friends and family. read more

BRING EARPLUGS I've stayed here a few times over the last several years, and it does not seem to get better each time. Breakfast is decent, but often there is nowhere to sit. The fancy cappuccino machine is gone, replaced with regular coffee. It used to be nice, but time has not been terribly kind to this place. The beds are getting worn, things just aren't as fresh as they used to be. And the earplugs. . . . The walls are paper thin, you can hear your neighbor peeing. :( read more

Really great hotel. Stayed here for 4 nights last week. Room was great. Bed was super comfortable and shower had great pressure most of the time. Free wifi that worked very well. They have a great included breakfast in the morning and happy hour at 530. Location is really good. They offer the use of two Marin bikes in excellent conditions with locks and helmets. We used these twice to explore the city and was a great added benefit. The service was great and everyone was really friendly and helpful. Only two very minor issues: 1. The a/c was not particularly strong in the room so if you like it super cool during the summer, this could be an issue on very hot days. 2. Parking is free but the lot is a bit tight. Highly recommended and I will definitely try to stay here again on my next trip to Edmonton. At 199 Canadian per night this was a very fair price. read more

Okay, sometimes I'm not sure why I'm so comfortable staying here. But I am. And I prefer to stay here than anywhere else. See, it's got a modern feel. A boutique feel. The Matrix certainly isn't luxurious, but it has everything I need. Including a younger professional crowd than other hotels in Edmonton. Extremely comfortable beds. Clean rooms. There's a great warm breakfast buffet included. And wine in the evening. I guess these are the things that make my stay as comfortable as it always is. Really the only two factors that bother me a little are: 1) there is no service elevator. Guests have to share the two elevators with staff who, understandable, use it quite a bit. 2) Um, and my stay might be a little pricy for the services offered...although I might also just be cheap (keep in mind I do continue to return to this hotel). read more

I stayed here for 2 nights while in Edmonton on business and I must admit I was very pleasantly surprised. The outside structure is unpretty- you can tell it was once a motel or holiday inn- but the cons stop there. The service was excellent, I hosted an event there and the staff were helpful, courteous and very friendly. The decor inside is modern, with attention to detail. My only gripe is that the excellent restaurant attached to the hotel isn't "part" of the hotel so you cannot order room service from there.. But I was told that might change. Also, I didn't love the free breakfast. But as far as free breakfast goes, it's pretty damn good. I would just rather pay and get a better breakfast. I would most definitely recommend this hotel and stay there again. And that says a lot since I used to review 4 and 5 star hotels for a living. read more

I haven't stayed at the Matrix since 2012, but only because I rarely have meetings downtown anymore! Things that are great about this place: - renovated rooms - free wine and cheese on weekdays from 530-630 - complimentary breakfast buffet - good location if you have to do business in downtown Edmonton! read more

Front desk staff is outstanding. Once my id was shown they offered up some outstanding recommendations on what to do around the area. They went above and beyond. The hotel itself is very nice with a modern flair. Both the lobby and my room did not disappoint. I'm a Hilton loyalist but in Canada they just don't compete. The Marriott down the street I didn't want to step foot into. First stop, free wine tasting and cheese upstairs on the patio. read more

Elevator was broken only 1 of 2 worked ..the working elevator was very slow and the cleaning staff were constantly using it which delayed pick up and drop off. The waterfall in the front was not working. The breakfast was not good at all. No bacon ? Very basic breakfast which had odd things that most people don't want to try in it and I am not picky. The hotel did offer coffee free of charge in the room and it was clean and half modern. The location is walking distance from downtown restaurants. There is outdoor covered parking. Probably 45 min away from the airport. read more

I stayed here for work a couple months ago. Great rooms, very modern, helpful staff. Sadly maids are very noisy in the morning. Starting around 8am I could hear them in the hallway socializing and laughing this went on for at least an hour. Also had a lukewarm shower around 11am when getting ready. read more