The old man that works at the gun/bow counter, when I was looking at buying something he didn't…read morelike how I was doing something and said "you need to get hit in the face to learn a lesson". As a woman hearing this I was in shock. The disrespect towards women is unbelievably shameful.

I will never shop at this place again. I bought a St. Croix rod five days ago and used it Sunday…read morein the grand river. I had put on a spinner and cast it out twice on the second cast the rod splits in 2 pieces and broke. Went back to the Sail store to replace the rod and they said because it was not a clean break "whatever that means" they would not exchange it and that I would have to do it under warranty through St. Croix. Bought five days ago used once on second cast and breaks on a spinner, they should be replacing this rod right on the spot. After-tax this rod cost me $225 and to not replace the rod is criminal. I have had one other rod break on me throughout the years of fishing and at that store "which will remain nameless" replaced the Rod for me right On the spot. Then to go on saying that because they are bankrupt they cannot do anything for me is also criminal, full of excuses to not give me what I paid for especially after breaking after one use and only 5 days old. I am obviously an avid fisherman and spent a lot of money on fishing products but the SAIL store will be the very last place I ever go to to buy anything for fishing the worst company ever. If in fact they are going bankrupt this is just one of the reasons why.

I am an online customer, and though I never met these folks face to face, I probably had my best…read morecustomer service experience in years. An axe I ordered was delayed, to no fault of these guys; but instead of just sending a form email with new expected delivery dates they contacted me and offered several options on how I may have liked to move forward. I missed the first email (junk mail bin), but they also left a voicemail looking to get in touch over my order. I emailed them back and they sent along some sharpening oil, etc with my order when it did arrive. I've gotta say, this is not what I expected as an online, faceless customer. But besides being delighted over my new axe, I'm happy that they valued my business enough to personally reach out and make sure that the resolution over the shipping delays was tailored to me. Nice work Canadian Outdoor Equipment, I'll be sending you all my future business and recommending you to my friends and family. Thanks!

I ordered Bahco saw blades. The price was good. Shipping was reasonably fast but when the…read morepackage arrived, it was like a 10 x 10 package and they had taken 24 inch rolled and jam them in there. Three of the blades were damaged. What would've been a positive experience was ruined by crappy shipping and product.

Absolutely no customer service. i was met with a very rude staff, unhelpfull,…read moreunprofessional.

We are so lucky to have a store location in Waterloo. They offer reasonable prices for outdoors…read moreclothing and equipment for cycling and camping. Quality and styles and colours are current and are very comparable to other high end brands. It's the fit that counts, not the label. A++ for excellent prices.

Bad customer service. i was trying to buy a backpack and The associate talked down to me and was…read morevery condescending. He couldn't even unclasp the bag. He didn't know the product and couldn't answer any questions. Do not bring your dog to this store. I made the mistake of bringing my Schnauzer and another associate accused him of growling when he was just sitting off to the side. If they were worried about him they could have just asked us to leave. I never want to make people uncomfortable and put him back in the car. Instead they just avoided me and gave me the side eye. I will not be back.

From the owner: MEC inspires and enables everyone to lead active outdoor lifestyles. We offer high-quality,…read morehigh-performance products at very competitive prices. Our gear is built to take a beating outdoors and last for hundreds of adventures. Since 1971, MEC has sold exceptional outdoor products at fair prices, and people who shop here get one of the best guarantees around. We guarantee the quality of our products with the best return policy in Canada. Visit your local MEC store for expert advice, gear tutorials and so much more

Mark, the owner of ABC Military Surplus REALLY knows his stuff!…read more If you're looking for anything military, he certainly know 1) whether or not it's in his store and 2) any information you could ever need to know about it. That man certainly is an absolute WEALTH of military information. He has an organized and clean store (not like some of the other junk filled and disorganized surplus stores around) and there is so much awesome military stuff there you won't know where to look first! There was everything from gas mask bags to pants, to sweaters, to combat boots and belts. If you're looking for anything military, give Mark a try. If he doesn't have it, he can certainly point you in the right direction to get it!

Great place, The owner is very helpful. Knows your size…read morejust by looking at you. Excellent selection of goods, Anyone looking for Military Surplus, this is the place!

Have been shopping here for the last three years and have been quite pleased that this is UK based…read morecompany rather than US based. Even before my knowledge of where it was HQ'ed, I was quite pleased with its products and its prices. The quality was great of its store branded t-shirts, shirts, shorts and trousers. The staff are friendly and not pushy. The store can be cramped at some times due to more merchandise on racks.

Staff Member Oyemi, at Guelph's Stone Road Mall, was warm and friendly; she helped me to find a…read morepair of rain pants. She responded to my questions and held two sizes aside for a week so I could confirm measurements of pants I had and return to the store. I feel I have received a good product at a good price. (The purchase was rung up by another staffer as Oyemi was not in.)

Good business to deal with and quick shipping. I do recommend them. Just be mindful of the tariffs…read morethat have to be paid if shipping into the US

Great place to deal with. Very friendly and knowledgeable staff.read more