The old man that works at the gun/bow counter, when I was looking at buying something he didn't…read morelike how I was doing something and said "you need to get hit in the face to learn a lesson". As a woman hearing this I was in shock. The disrespect towards women is unbelievably shameful.

I will never shop at this place again. I bought a St. Croix rod five days ago and used it Sunday…read morein the grand river. I had put on a spinner and cast it out twice on the second cast the rod splits in 2 pieces and broke. Went back to the Sail store to replace the rod and they said because it was not a clean break "whatever that means" they would not exchange it and that I would have to do it under warranty through St. Croix. Bought five days ago used once on second cast and breaks on a spinner, they should be replacing this rod right on the spot. After-tax this rod cost me $225 and to not replace the rod is criminal. I have had one other rod break on me throughout the years of fishing and at that store "which will remain nameless" replaced the Rod for me right On the spot. Then to go on saying that because they are bankrupt they cannot do anything for me is also criminal, full of excuses to not give me what I paid for especially after breaking after one use and only 5 days old. I am obviously an avid fisherman and spent a lot of money on fishing products but the SAIL store will be the very last place I ever go to to buy anything for fishing the worst company ever. If in fact they are going bankrupt this is just one of the reasons why.

I am an online customer, and though I never met these folks face to face, I probably had my best…read morecustomer service experience in years. An axe I ordered was delayed, to no fault of these guys; but instead of just sending a form email with new expected delivery dates they contacted me and offered several options on how I may have liked to move forward. I missed the first email (junk mail bin), but they also left a voicemail looking to get in touch over my order. I emailed them back and they sent along some sharpening oil, etc with my order when it did arrive. I've gotta say, this is not what I expected as an online, faceless customer. But besides being delighted over my new axe, I'm happy that they valued my business enough to personally reach out and make sure that the resolution over the shipping delays was tailored to me. Nice work Canadian Outdoor Equipment, I'll be sending you all my future business and recommending you to my friends and family. Thanks!

I ordered Bahco saw blades. The price was good. Shipping was reasonably fast but when the…read morepackage arrived, it was like a 10 x 10 package and they had taken 24 inch rolled and jam them in there. Three of the blades were damaged. What would've been a positive experience was ruined by crappy shipping and product.

Bad customer service. i was trying to buy a backpack and The associate talked down to me and was…read morevery condescending. He couldn't even unclasp the bag. He didn't know the product and couldn't answer any questions. Do not bring your dog to this store. I made the mistake of bringing my Schnauzer and another associate accused him of growling when he was just sitting off to the side. If they were worried about him they could have just asked us to leave. I never want to make people uncomfortable and put him back in the car. Instead they just avoided me and gave me the side eye. I will not be back.

From the owner: MEC inspires and enables everyone to lead active outdoor lifestyles. We offer high-quality,…read morehigh-performance products at very competitive prices. Our gear is built to take a beating outdoors and last for hundreds of adventures. Since 1971, MEC has sold exceptional outdoor products at fair prices, and people who shop here get one of the best guarantees around. We guarantee the quality of our products with the best return policy in Canada. Visit your local MEC store for expert advice, gear tutorials and so much more

Ordered two items. I was told they were out of stock but more were on order. Then it was…read morecrickets..no word, no refund nothing. Won't get scammed by this place again..

I just bought a computer from FC. No warranty, According…read moreto the ad: "Affordable factory-serviced laptop computers! The hard drives have been cleaned, and Windows re-installed, so they are ready to go and just like new!" hardly. battery weak, cr/rw drive did not work. No refunds, just store credit. Im my opinion, avoid at all costs

Poor selection of bike clothing. Things I could have bought here years ago (Fox shorts, MEC vests)…read moreare no longer carried. Staff are pleasant and helpful. Management is awful. If you want a decent warranty on faulty stuff, try REI, Costco, Tilley Endurables, Arc'teryx. I knew MEC was in trouble and had lost their principles when they told me a good bike costs $2,000. Ranking them vs Sporting Life and REI, I'd put MEC 5th out of 3.

My partner and I visited Mountain Equipment Company, and I was impressed with their selection of…read morebicycles. I am not a a cycling enthusiast (that's my partner's hobby); however I was blown away by the models, brands, and styles on display...great price for great quality. The staff were friendly, approachable, and knowledgeable..They took the time to assist my partner and offered expert advice and guidance on Mountain bikes accessories whereas I was more focused on road bikes (still learning). Overall, I had a great experience. So whether you are a seasoned cyclist or just starting out like me, you should come check this place out.

Many selections. Have everything. Lots of kitchenware. Lady who sold fishing license was not…read moreknowledgeable about the process but we did it on line just fine.

Take this review with a grain of salt-- it's strictly relative to all the other baitshops we've…read morebeen to. That said, the store is objectively quite good. The people who work there are nice (which is surprisingly unusual for a baitshop in Ontario), the prices are good (ditto; its a great spot to stockup on extra tackle and such en-route to your fishing spot), and the minnows are quite vigorous. In our experience driving across Ontario, you usually get to pick one of those things. No other shop we've seen has managed to hit all three. We've gotten fairly resigned to a sizable percentage (sometimes half) of the minnows dying before we get a chance to use them, but that just isn't the problem here. Every single unused minnow we bought is still alive and well in my cooler over a day later, and aside from a few that seem to have died from oxygen deprivation while we were changing fishing spots, we didn't lose any en-route. The only cons are: the place is a little bit hard to find (it's behind the Husky, and in a little corner unit that's a bit hard to spot), and occasionally their hours change a bit. So you may want to call in to be sure they're open at times. Still, the location is handy if you're going up North from the GTA to fish, and they're near Bass Pro (their reputation is good enough that the fellows at Bass Pro were the ones that originally directed us here), so its a great one-stop spot to replenish equipment as well as bait and tackle.

We really enjoyed our package at Urban Tactical. I took my wife for her first time shooting for…read moreher birthday. Francis was a great instructor, my wife was nervous as a first timer but he really made her feel at ease! We felt safe at all times and received good instruction on proper holding aiming and firing. We will definitely come out again.

I met up with Jesse at Corbett, fair warning there are two buildings; a clearance outlet location…read moreand a regular store. I went to the clearance outlet one in error and was redirected to the main one. The store is BUSY in the morning just 1hr into opening. In the sea of place we eventually found each other haha. Observing this place it's very organized. Unlike sportchek that are staffed with students who can share their experience when you shop, you have legit "grownups" who actually do these sports and so they can tell you how to buy, how to use and give you the confidence in your purchase. And this is what you want, I bet your a first time buyer looking for guidance. I really wish I bought my gear here because when I went to sportchek....it was an overwhelming what am supposed to do and frequent glances to google on my phone. Definitely want to properly comb through this store it's a gem. So excited for the snow to come!

I bought a pair of skis from Corbett's in 2020 during Covid. Based on my height, weight and…read moreexperience, they recommended and sold me Völkl Deacon XTD 175cm. I was first able to use the skis on a trip to Lake Tahoe in 2024. I found the skis very hard to ski on. They were way too long given my skill level. I used them a total of four days and ended up selling them on Face Book market place for less than half of what I paid for them. I went to Skiis and Biikes before our Whistler trip in January and they recommended Völkl Peregrine 165cm which worked out great.