I have bought two bikes here over the years: A kona shred, a trek commuter, and come in for various services. I have also bought lights, clothes, shoes, etc etc here.
They have decent prices for service, and all the adjustments I have had here have been great. I have an ultegra race bike and these guys have worked it with no complaints from me after.
They specialize in shimano stuff, so I'd take my campy somewhere else. I don't think they work on campy too much. I have ordered a variety of easton and shimano parts and they have come in quickly. prices are regular. good sales on cycling shoes.
The mechanics do excellent service and are trust worthy. I 've been building bicycles for years now, but come here when I need something that requires sawing or a tool I dont have. These mechanics have never tried to over sell me something, or do service that wasnt necessary. That being said, It always helps to do a little research online about your bike problem before bringing it in.
Major complaint: the selection is not great for higher end stuff. At least its not on display, Im sure i could order it. I wish they had higher end frames/forks/wheels on display. That being said, All the mechanics are super competent and regularly work on high end durace/carbon/bespoke frames. They carry cannondale, gary fischer, trek, they used to carry kona but they dropped it :( I wish they had a nicer selection of high end steel bikes/frames. If Im just a random recreational cyclist I could get better deal to suit my needs at back-peddling especially for service on lower end or older parts and groupsets.
EDIT: just to clarify, I wish they carried another line of high road bikes. Something european like bianchi, bmc, pinarello, colnago, marinioni, The are other places to get these in town, but they dont have the environment of this lovely store. read more