If you are looking for a place to get some work done or find/replace/install a part on your bicycle…read morein downtown Hamilton, this is the place to go! They were really great when i asked advice on what aspects of my bike i should work on and what i can probably wait to upgrade, they gave insightful and honest advice. I also have a custom shifter (an old mountain bike shifter i put on my road bike) and they made a point to look around in order to find a shifter for my front derailer that was the same style. they also offer packages for tune ups where you can pick and choose the parts to replace depending on your bike. theyre awesome

I took my new ebike to this shap and just got it back. Robert did a great job and tweeked the…read morebrakes and they have never responded as well. He did a nice jod installing fenders and a rack too, for a reasonable price. Many thanks Robert, I'm sure to be at your door for my future biking needs. Mike D

Simple, easy processing steps online and in the store. Happy and satisfied how well maintained and…read moreclean the bicycle is when we picked it up and rode in it about 30km. The building is also designed with parking convenience. Even the website was well developed when bookings were made, reasonable pricing and friendly and helpful staff.

We rented a bike, from Zoom for a self-guided tour of Niagara-on-the-Lake. We only needed one bike…read moreas two of us (including me) brought our own. From the start, their custom service was outhandling. We rented the one bike for three hours (the half day rental) and we were a bit concerned that we might not be back within the three hour period because we wanted to ride as far as the falls. They said not to worry about being late with the return if needed, they are lenient. We also asked them if we could borrow a hex key to raise the handlebars on my bike. A short time later, not only did someone came out to the parking lot with a hex torque wrench, but he also made the adjustments to my handlebars. However, he found that after raising the handlebars, the brake cables would no longer reach, so we took the bike into the shop and two people started working on setting up my front brakes. After they finished, they said that the work would be no charge because we rented a bike from them, but I asked them how much this adjustment would have cost. They said about five dollars, which I thought was very reasonable. So, on my insistence, I paid the five dollars anyway because they deserved it for demonstrating good customer service, in going out of their way, and for the time they spent to adjust my bike. In addition to their excellent customer service, the bike that we rented was in excellent shape and very well maintained. The bike was a Trek hybrid bike and cost $20.00 for the three hours (we returned it on time, so we didn't test their leniency after all).

Fantastic, friendly service! They were out at our place within a day of our getting in touch,…read moreduring the holiday season no less, and they were extremely helpful.

We didn't end up buying a bike but the guy was amazing! I really appreciated that he didn't fit us…read morewith something that didn't work more than a year. We will go back again for my sons next bike - what a great local business! He was friendly, knowledgeable and didn't mind that we brought our pup shopping on a hot day.

Where do I begin? My wife purchased an adult trike for my daughter last May from here. She is…read moresuffering from post-concussion syndrome so we didn't think a two-wheeler was appropriate at this time. My wife originally purchased a bike at Wal-Mart but Sam, the owner, convinced her NOT to buy there because you'll just be a number and it'll take forever to get parts and we won't get that personal service. That part comes in handy later in the story. Incidentally, the bike was $800 retail. We get the bike May of 2019. Daughter loves it. Takes it everywhere. She's 9. By August there is an issue with the back left wheel. When she stops pedalling it slowly comes to a halt. Never happened before. Certainly didn't ship that way. In order to coast she had to pedal constantly. I take it back. Takes 2 weeks but they tell me it's fixed. The Fall comes around and there's no other issues. Mid-May of 2020 the weather is warm enough to break out the bikes. The problem persists. She stops pedalling, the bike stops. So I take it back again. Now remember, fitting an adult trike into an SUV is no small feat. I explain the issue. They should be aware of it. It's been in the shop twice in the first year. He has to order the part. I get it. Things take time. They had the bike 6 weeks - 6 WEEKS!! I called 3 times to enquire and was made to feel like i was a pain in the ass each time. One time I called and the woman didn't put me on hold and I heard her enquire about the status of the blue adult trike. Sam's reply could clearly be heard across the shop floor "He'll get it when it's done." I called last night and miraculously it's done today. 6 WEEKS LATER! I'm awoken to a call from him tell me a sob story about how he worked late last night and he's only going to charge me for labour. Like he's doing me a solid. After having the bike for 6 weeks he's doing me the honour of only charging me labour on a bike that should still be under warranty. He tells me the supplier is out of business. Honestly, not my problem. Choose your suppliers a little more carefully. I walk in, spin the tires - it's NOT FIXED! Exact same issue. I tell him it's unacceptable. Clearly doesn't give two shits. Blames COVID-19. I tell him I should have taken it to Main Cycle in Hamilton. He tells me maybe I should have and starts motioning me to the door. Granted, I went off the rails a tad and dropped a few F bombs but like i said earlier, this is completely unacceptable. Sam kept saying "what do you want me to do?" I want you fix it to my satisfaction is what i want you to do. You own a bike shop, not me. I always do my best to support local businesses. The economic benefits to the surrounding community are countless. It's business 101, really. But in this instance we would have been much better off buying from a faceless monolith corporation. They would have replaced the whole bike - TWICE. Suffice to say, I will not be back. And I strongly urge you to heed my warning when i say BUYER BEWARE!

I've purchased all my bikes at this store and I have to admit, the buying experience is like no…read moreother. The owner, Sam, took the time and effort to fit me to the proper frame size and made sure that everything was to my liking. He truly cares about my satisfaction! I've never seen someone as passionate as Sam about the product he sells. That to me is true value and with every penny I spend. He also provides services for all bikes so it's reassuring to know that I have somewhere to go for all my biking needs. Thank you, Sam, for an amazing customer experience!

Louis performed a tune up on my 20+ year Raleigh, which had never before been serviced. Bike rides…read moresmoothly, and brakes, gears are just like new. Thanks Louis!

Best bike repair I've had in a long time. Replaced punctured tire in 5 minutes..This is a real bike…read moremechanic who actually fixed another issue from a previous boutique repair. Oiled the chain, friendly, normal prices, and sent me on my way with a new ride. I will be back for spring tune up. I ride my bike through the winter and so tired of boutique over priced, not great repairs. I found my new go to bike repair shop.

Amazing shop! Great selection of high quality bicycles and gear. Staff is extremely knowledgeable…read moreand has excellent customer service skills to boot. Jack did an excellent job helping me pick out my mountain bike, pedals, helmet, car rack. All of which I have been very happy with. The bike came with shop warranty and maintenance for 1 year which has come in handy as I did unfortunately have a part on my bike needed to be replaced under warranty. The was no hassle and I had it back the next day. Trevor's expertise, riding advice and patience in helping a new rider has been muchly appreciated.

Went in there with a problem with my front derailer, wasn't working, while I was on a ride, they…read moresaid they were too busy to look at my bike and that I'd have to drop it off for a couple of days. This is after one of the fellows said it was a simple fix and there weren't any customers in the store. The mechanic was grinning and wiping his hands, not actually working at that moment. I wasn't impressed and said see ya. Shame I was willing to pay and become a customer as they are closer to me than my regular shop.

I had a last minute need for a rear tire change before an upcoming race and Freewheel got me in…read moresame day and made it happen. They were amazing. Can't thank them enough. Incredible customer service. HIGHLY recommend.

Highly recommend this bike shop. I was on a bike tour when I lost my gearing just outside of…read moreDundas. Even though they were really busy, they managed to squeeze me in. Got us back on the road in 30 mins and a super reasonable price too!! Just a fabulous experience.

Owner was super honest and friendly. Helped me replace tubes and don't take advantage of beginners…read moreand was trying to help this other kid save money asking him if he had a hacksaw at home. Super down-to-earth! Great shop and for the people! Got these sweet tireeeeeess, handle and pedals from them too!

WOW!!!!!! i been biking BMX for 25 years THIS shop is the is the best shopp i know of ... the…read morework and knowing what there doing.. and aswome people very friendly ... calls back or emails. shop has pretty all the parts i wanted or the get what i looking for .. #1 bike shop can ask any questions and get a good anaswer there shoud be more bike shops like this check it out no lie the best bike shop i know of!!!!! BMX for life!!! also they got mtb and more gear ..... but i stick to the bmx world MY BIKE WORKS!!!!!!!!! so amazing

I am extremely disappointed as the bike I booked wad given to someone else... I came on on the day…read moreit was promised to deliver to me!

Walked into the shop by accident and was instantly impressed with the products and also Matt who…read morewas very gracious to talk bikes with me. Ended up buying a bike for my grandson and very happy with the Opus and the honourable service provided by Matt. In the words of Arnold, "I'll be back" Tony