Amazing shop! Great selection of high quality bicycles and gear. Staff is extremely knowledgeable…read moreand has excellent customer service skills to boot. Jack did an excellent job helping me pick out my mountain bike, pedals, helmet, car rack. All of which I have been very happy with. The bike came with shop warranty and maintenance for 1 year which has come in handy as I did unfortunately have a part on my bike needed to be replaced under warranty. The was no hassle and I had it back the next day. Trevor's expertise, riding advice and patience in helping a new rider has been muchly appreciated.

Went in there with a problem with my front derailer, wasn't working, while I was on a ride, they…read moresaid they were too busy to look at my bike and that I'd have to drop it off for a couple of days. This is after one of the fellows said it was a simple fix and there weren't any customers in the store. The mechanic was grinning and wiping his hands, not actually working at that moment. I wasn't impressed and said see ya. Shame I was willing to pay and become a customer as they are closer to me than my regular shop.

I've been going here my whole life. Lovely staff, quick to help, and willing to negotiate price for…read moresome things. Sold me a Specialized Dolche and I love it!

I took my daughters bike to get training wheels installed. Everytime my daughter ride the bike,…read morethey fell off. Each time they had to fix it they charged me. Cost almost $100 to install training wheels. Absolutley ridiculous! They quoted us $30.

If you are looking for a place to get some work done or find/replace/install a part on your bicycle…read morein downtown Hamilton, this is the place to go! They were really great when i asked advice on what aspects of my bike i should work on and what i can probably wait to upgrade, they gave insightful and honest advice. I also have a custom shifter (an old mountain bike shifter i put on my road bike) and they made a point to look around in order to find a shifter for my front derailer that was the same style. they also offer packages for tune ups where you can pick and choose the parts to replace depending on your bike. theyre awesome

I took my new ebike to this shap and just got it back. Robert did a great job and tweeked the…read morebrakes and they have never responded as well. He did a nice jod installing fenders and a rack too, for a reasonable price. Many thanks Robert, I'm sure to be at your door for my future biking needs. Mike D

We had two bikes that needed service. Speed River picked up and dropped off in record time! And…read morewhen one of the bikes had an issue the next day, they stepped up and picked up/fixed/dropped back off in 3 hours so that we could have it for the long weekend! Thank you!

I can't say enough about the level of customer service I've had from Speed River Bicycle. Whether…read moreit was getting repairs done on my old bike, spending time with us to help us buy new bikes for the family, or getting a Trailgator installed. The attention to detail in ensuring our complete satisfaction has been unparalleled. I wholeheartedly recommend them for all your bicycle needs.

Where do I begin? My wife purchased an adult trike for my daughter last May from here. She is…read moresuffering from post-concussion syndrome so we didn't think a two-wheeler was appropriate at this time. My wife originally purchased a bike at Wal-Mart but Sam, the owner, convinced her NOT to buy there because you'll just be a number and it'll take forever to get parts and we won't get that personal service. That part comes in handy later in the story. Incidentally, the bike was $800 retail. We get the bike May of 2019. Daughter loves it. Takes it everywhere. She's 9. By August there is an issue with the back left wheel. When she stops pedalling it slowly comes to a halt. Never happened before. Certainly didn't ship that way. In order to coast she had to pedal constantly. I take it back. Takes 2 weeks but they tell me it's fixed. The Fall comes around and there's no other issues. Mid-May of 2020 the weather is warm enough to break out the bikes. The problem persists. She stops pedalling, the bike stops. So I take it back again. Now remember, fitting an adult trike into an SUV is no small feat. I explain the issue. They should be aware of it. It's been in the shop twice in the first year. He has to order the part. I get it. Things take time. They had the bike 6 weeks - 6 WEEKS!! I called 3 times to enquire and was made to feel like i was a pain in the ass each time. One time I called and the woman didn't put me on hold and I heard her enquire about the status of the blue adult trike. Sam's reply could clearly be heard across the shop floor "He'll get it when it's done." I called last night and miraculously it's done today. 6 WEEKS LATER! I'm awoken to a call from him tell me a sob story about how he worked late last night and he's only going to charge me for labour. Like he's doing me a solid. After having the bike for 6 weeks he's doing me the honour of only charging me labour on a bike that should still be under warranty. He tells me the supplier is out of business. Honestly, not my problem. Choose your suppliers a little more carefully. I walk in, spin the tires - it's NOT FIXED! Exact same issue. I tell him it's unacceptable. Clearly doesn't give two shits. Blames COVID-19. I tell him I should have taken it to Main Cycle in Hamilton. He tells me maybe I should have and starts motioning me to the door. Granted, I went off the rails a tad and dropped a few F bombs but like i said earlier, this is completely unacceptable. Sam kept saying "what do you want me to do?" I want you fix it to my satisfaction is what i want you to do. You own a bike shop, not me. I always do my best to support local businesses. The economic benefits to the surrounding community are countless. It's business 101, really. But in this instance we would have been much better off buying from a faceless monolith corporation. They would have replaced the whole bike - TWICE. Suffice to say, I will not be back. And I strongly urge you to heed my warning when i say BUYER BEWARE!

I've purchased all my bikes at this store and I have to admit, the buying experience is like no…read moreother. The owner, Sam, took the time and effort to fit me to the proper frame size and made sure that everything was to my liking. He truly cares about my satisfaction! I've never seen someone as passionate as Sam about the product he sells. That to me is true value and with every penny I spend. He also provides services for all bikes so it's reassuring to know that I have somewhere to go for all my biking needs. Thank you, Sam, for an amazing customer experience!

My family has purchased refurbished bikes for one adult and two kids at New Hope Bikes - great…read moreprices, great service! We have also purchased items like helmets, locks and bells. This shop also runs education programs including bike repair and teaching kids how to ride (through a school program). A wonderful community partner!

The staff are super knowledgeable and friendly. The prices are amazing! We test rode two bikes…read morewhich we were interested in, found a minor problem with one of them. The staff person immediately fixed it. All the second hand bikes have been brought back to life by the amazing team of mechanics here. We found out that you can also do your own bike repairs with or without help. And they give kids bike helmets if they don't have one! We bought two reconditioned bikes here and are very happy with them. This is one of the best bike shops in Hamilton. Go here if you're looking for a good bike at a great price!

The people at this store will take good care of you! The owners and staff are super friendly and…read moreknowledgeable. They are extremely helpful and are great people to have a chat with! I haven't been a customer for very long but always feel great about their service. Great people to deal with. Best COVID-19 policy in town! everyone wearing masks and keeping distance, I commend the staff on their dedication at this location. Lots of selection too. Quality products at fair prices. SHOP LOCAL! SUPPORT YOUR COMMUNITY! Much love guys! - Dave

This is an excellent store for all your cycling needs! The owners and staff and super friendly and…read moreknowledgable. They are so helpful. I've been a customer for years and always feel great about their service. Great people to deal with. Lots of selection too. Quality products at fair prices.