Buyer Beware -- Pattern of Incompetence and Dismissive Conduct
I'm writing this based on direct, first-hand experience -- both as a customer and as someone who worked for this business.
In 2021-22 I bought a Kinetic R1 smart trainer for $1,200, sold to me as fully functional and supported. It did not work properly from the start. When I raised concerns immediately, they were dismissed rather than investigated. This wasn't a subtle issue -- it was an obvious failure that any competent, experienced dealer should have recognized, yet it was brushed off instead of addressed or disclosed.
That same lack of competence showed up repeatedly in the mechanical work done on my bike. Year after year, basic race-prep items were missed or ignored. Before the London race, I personally flagged a worn rear derailleur that needed replacement. It was not ordered or addressed, and that oversight nearly cost me the race. This wasn't complex work -- it was basic follow-through that didn't happen.
Before Ironman 70.3 Mont-Tremblant, I also personally saw my race bike transported with heavy items pressed against it. On race day, I experienced mechanical issues that were dismissed afterward rather than properly investigated or corrected.
Over time, availability during critical summer weekends became inconsistent, repairs took longer, and follow-through declined. I ultimately had to take my bike elsewhere to get the issues addressed properly. During that period, it was clear that attention was divided across multiple business interests, and customer care suffered as a result.
While working there, I observed the same pattern with customer bikes: rushed work, incomplete checks, and problems minimized instead of owned. The way concerns were handled by Sean and his business partner was the same -- often dismissive or belittling rather than professional and accountable.
I also referred several teammates in good faith. When issues arose, the disappointment came back to me, which affected my willingness to recommend this business again.
Taken together, these weren't isolated mistakes. They reflected a pattern of poor competence, poor follow-through, and poor customer treatment. Buyers deserve professionalism, availability, and basic mechanical diligence -- especially during race season. Based on my experience, those standards were not met. read more
