We've been going to this bike shop for years because it's the only option in our neighborhood, but…read moreunfortunately the experience seems to get worse with each visit. The customer service is consistently disappointing. Staff rarely makes eye contact, there is little to no acknowledgment when customers enter the store, and basic courtesies such as greeting customers or providing updates on wait times are completely absent. It is extremely inefficient and disorganized. What makes the experience particularly frustrating is that there can be only a couple of customers in the store while several employees are on the floor, yet it can still take 30 minutes to an hour just to get someone's attention or speak with a staff member. During these waits, there is often no communication, no indication of who is being helped next, and no confirmation that anyone will be assisting you. As a family that loves biking and has invested a lot of time and money on our bikes, it's so frustrating to get it serviced at this location and will be looking at going elsewhere.

These guys are great. I was able to buy a new rim, tire and tube for my bike there, and when I…read moreneeded to have the brakes adjusted to fit the new rim, they did that at no charge. They also fixed my rear gears which were not shifting; also at no cost. I didn't even buy the bike from them originally. Great having this store in our neighborhood

Fantastic, friendly service! They were out at our place within a day of our getting in touch,…read moreduring the holiday season no less, and they were extremely helpful.

We didn't end up buying a bike but the guy was amazing! I really appreciated that he didn't fit us…read morewith something that didn't work more than a year. We will go back again for my sons next bike - what a great local business! He was friendly, knowledgeable and didn't mind that we brought our pup shopping on a hot day.

I recently visited Wheels of Oakville and met Peter, the owner, to see about a new bike. Peter's an…read moreamazing business man, very knowledgeable, friendly and so easy to talk to about cycling wants, needs and desires. I purchased a brand new Cervelo Caledonia road bike. I've been cycling for over 30 years and Peter and his mechanic are the easiest guys to talk to. I never felt pressured to buy a bike, but when I made the decision to buy Peter gave me a great deal. The bike was ready when he said it would be and his mechanic fit the bike to match my body. My new bike has exceeded my expectations and I look forward to many more years of cycling enjoyment.

These guys are the real deal. I've been cycling for just shy of 10 years now and I can't believe I…read moredidn't find this place sooner. Just purchased a pinarello GAN for a great price and they helped me with my bianchi and multiple sets of wheels no questions asked. They really took their time to let me test the bike and ask as many questions as possible before making the move! I've never had this level of customer service at any bike shop I've been to. Not for a moment did I feel like unwelcome or like nuisance, which in the post covid age seems like a rarity. These guys just gained a client for life and I couldn't be happier!

Tip:  If you have a non-standard sized wheel and happen to get a flat, especially during bike…read moreseason, call ahead to ensure that the bike shop has your sized tube! I ended up coming to Van de Velo after I was turned away from another bike shop because they didn't have the tube that I needed.  Since I was already out and had my bike with me, I decided to head here after confirming they had a tube. On their website, appointments are required, but I was happy they had time to accommodate me. Solved my issue at a reasonable rate, so I'm happy!  I was afraid that I'd hafta head to a park and take a walk, but I literally waited 10mins for the repair.  Good as new! Shop is owned by a couple, so I was happy to support a small business.  :)

This is an absolute hidden GEM! i am never going anywhere…read moreelse for my bike related needs. The price isn't just reasonable, its cheap. I had the person change my roadbike's chain and adjust gears and he only took $30 bucks. You may think if the bike mechanic isn't charging much, he is probably not a professional. But that's not the case either, he has actually taken courses in bike repair (building wheel etc) and knows his shit. My gears have never shifted this better, he also fixed my breaks and adjusted the rear deraiuler, "I saw your derailuer was bent and your breaks were kinda misalligned, i fixed them too". This bike shop definitely needs some more love.

Great selection of bikes and knowledgeable staff. You may have to switch between the Oakville and…read moreMississauga locations because some brands are offered in one location only. Prices are average, but in the end, you're getting a lot because you can try the bikes before buying.

My wife and I did our research to find a bike store that carries the "Specialized" line of bikes…read more The Gears website was great so we decided to check out the Oakville store that is close to us. We had just replaced my wife's Specialized bike (had to go into the U.S. to find exactly the same bike) that was stolen so I wanted to "keep up" with a new bike of my own. One of the sales staff, Derry, was really helpful and being a serious rider himself, was able to find me a Specialized bike that was exactly what I was looking for. We have been back in a number of times to get outfitted and all the staff at the store we have talked to, like Ryan, are all serious riders and very helpful and enthusiastic. Great experience!

Review is based on "shopping experience" during the lockdown…read more Store is located on the south side of Lakeshore, literally just West of Humber College and directly across the street from Snack Shack. It is parallel street parking here - I don't think anyone pays if they're in/out. Lockdown procedure here is 1 customer at a time, with masks, and entrance area is roped off. Once you enter, an employee will greet you, grab the stuff you're looking for, and you go from there. So unfortunately, there's no real browsing. It's a better experience if you know what you want! My first experience here was pretty positive and efficient as I already knew the accessories (bell, bottle cage) that I needed and wasn't being super picky about them. The girl who helped me was friendly and she even came out to my car to determine whether or not my existing bottle cage was broken, it was. Prior to driving out here, I was on their website and apparently, IF you buy a new bike here, you get free tuneups - not free flat/chain fixing - FOR LIFE! That's a pretty good incentive if this store happens to carry the bike that you're looking for.

12 bucks for a skate sharpening is a huge rip off. 15 for figure skates. Maybe you should try…read moreselling some bicycles Joe- won't be back

I am extremely disappointed as the bike I booked wad given to someone else... I came on on the day…read moreit was promised to deliver to me!

Walked into the shop by accident and was instantly impressed with the products and also Matt who…read morewas very gracious to talk bikes with me. Ended up buying a bike for my grandson and very happy with the Opus and the honourable service provided by Matt. In the words of Arnold, "I'll be back" Tony

I decided to get more excercise with my bike lately and my bike has been in storage for a while so…read moreit was due for me to give it a tune up before riding it. My bike required some mineral hydraulic brake oil as it was low . But during these times were in right now with COVID these bicycles shops are all out if stock of not only bikes but almost anything you require including some bike shops like Cyclepath in Brampton closing down after 40 yrs in business , things have really been tough for some of these business , I also found that most of the bike shops in peeel also had majorly reduced hours, except Trek . After many calls Trek had the oil I required so I drove down to pick it up at there mississauga location just east of Winston Churchill on Dundas . This is a fairly new and large location that they openmed up recently. Seems like they had a good selection and variety of there Trek brand bikes and a great selection of parts and accessories for bikes , most bike related items . They also have nike techs on staff to do any tuning or bike repairs you require. They were friendly professional and helped me in a quick manner. Nice knowledgable staff , as I had some questions and they seem to really know there stuff there. I really recomend this store and just earned me as a new loyal customer. They seem to have most things in stock and an amazing variety of tools that I have not seen at other bike shops. Great experience and I got my oil.

Made me a loyal customer!…read more I've been very happy both as a purchases or a bike as well as on going service (maintenance and repairs). Really like interacting with Martin and Rick who are are much more skilled and knowledgeable than my previous bike shop. Even though I live in Toronto I go out of my way to visit this shop!

Thanks James for the great bike clinic last night! I feel much more prepared and capable in the…read moreevent I should have to change a flat on my road bike with disc brakes thanks to your very helpful clinic. The information on the care and cleaning of the disc brakes was also valuable. The hands on approach was extremely helpful and very much appreciated. Thanks again!

HORRIBLE buying experience and would not recommend. Tried calling Oakville location about a size 48…read moretri bike on sale for $4k and showing in stock (which is a small size/not popular), but couldn't reach them and then spoke to Chris at Bloor location on the phone right after. I asked Chris to put on hold as he said it's likely my size based on my height, which he said he would and would call back today or Monday. Also dealt with James (owner/at Oakville location) on chat around 11am (from a previous message I sent online) and I again showed interest/offered to put down deposit but just wanted to confirm size first. He asked for my measurements via email around 12:30pm which I sent back promptly/offered deposit again to hold it - it was still showing available online at this time. Around 1pm, I didn't hear back and noticed it was no longer in stock online so called/spoke to James. He checked inventory and said it just sold today. I was very disappointed as I've been dealing/offering deposits for hours on this bike to lock it in. He called me back a few mins later and said it sold "a short while before today" and they just updated inventory, which I totally question if this is even the truth. He then offered to build me a $7k bike in my size as an option with an apology. I feel misled and given I was dealing on this bike for literally hours/offering a deposit to avoid this from happening. Extremely disappointed and not only a waste of time but they didn't follow-through on holding the bike or facilitating deposit as I requested several times and got a runaround.