We had a great experience kayaking along the Grand River with Canoeing the Grand. We booked online,…read moreand upon arrival and after checking in, we had a short briefing (where to stop, to watch out for the ripples in the water as they indicated shallow water with lots of rocks, safety precautions) and were soon outfitted with PFDs and given the paddles. We were driven to the launch point upstream, where the kayaks were already there. The river was very calm and gentle, and going downstream was fairly easy. The river wasn't too busy, other than a few other canoes, kayaks, and floaties that we passed by. You really get the peaceful feeling of being in nature. The wildlife we spotted included a heron and dozens of ducks and geese. The end point was where the office was (where we checked in). The whole process was smooth and efficient, and all the staff were helpful, knowledgeable, and friendly. Great way to spend a summer day in the water!

Had such an amazing time Canoeing the Grand today! It all started when we met Shelly Jo, the owner…read more She is an absolute delight and instantly put us at ease for our first canoe with our dog. We were the only ones out on the river today and we saw geese, ospreys, and heron. It was an incredibly peaceful and fun afternoon with the sun shining. We will be back for fall when the leaves change. Thanks again Shelly!

The old man that works at the gun/bow counter, when I was looking at buying something he didn't…read morelike how I was doing something and said "you need to get hit in the face to learn a lesson". As a woman hearing this I was in shock. The disrespect towards women is unbelievably shameful.

I will never shop at this place again. I bought a St. Croix rod five days ago and used it Sunday…read morein the grand river. I had put on a spinner and cast it out twice on the second cast the rod splits in 2 pieces and broke. Went back to the Sail store to replace the rod and they said because it was not a clean break "whatever that means" they would not exchange it and that I would have to do it under warranty through St. Croix. Bought five days ago used once on second cast and breaks on a spinner, they should be replacing this rod right on the spot. After-tax this rod cost me $225 and to not replace the rod is criminal. I have had one other rod break on me throughout the years of fishing and at that store "which will remain nameless" replaced the Rod for me right On the spot. Then to go on saying that because they are bankrupt they cannot do anything for me is also criminal, full of excuses to not give me what I paid for especially after breaking after one use and only 5 days old. I am obviously an avid fisherman and spent a lot of money on fishing products but the SAIL store will be the very last place I ever go to to buy anything for fishing the worst company ever. If in fact they are going bankrupt this is just one of the reasons why.

I ordered Bahco saw blades. The price was good. Shipping was reasonably fast but when the…read morepackage arrived, it was like a 10 x 10 package and they had taken 24 inch rolled and jam them in there. Three of the blades were damaged. What would've been a positive experience was ruined by crappy shipping and product.

Excellent selection--I'll definitely be back! Thank you for the great service. The axe I purchased…read morewas perfect--exactly what I was looking for--and the staff member who assisted me was incredibly knowledgeable and helpful. Highly recommend this place!

Absolutely no customer service. i was met with a very rude staff, unhelpfull,…read moreunprofessional.

We are so lucky to have a store location in Waterloo. They offer reasonable prices for outdoors…read moreclothing and equipment for cycling and camping. Quality and styles and colours are current and are very comparable to other high end brands. It's the fit that counts, not the label. A++ for excellent prices.

We really enjoyed our package at Urban Tactical. I took my wife for her first time shooting for…read moreher birthday. Francis was a great instructor, my wife was nervous as a first timer but he really made her feel at ease! We felt safe at all times and received good instruction on proper holding aiming and firing. We will definitely come out again.

Great service selection and value. Just need an extra income now. Loved renting kayaks and canoes…read more Need new camping. Equipment

Excellent customer service. Went in with a defective pair of Keen sandals. They were very…read moreunderstanding and super quick in getting me a replacement pair.

I haven't heard of this brand until I came across it at the Tanger Outlets. It's very much like an…read moreLL Bean. The focus is on outdoorsy gear including rain and snow apparel and camping gear. We were on the hunt for a reasonably priced winter jacket. Although there were some good deals, the sizing and the colour was really hit or miss. There huge sizes left like XXL or XXXLs but not much in the S which we wanted primarily. There was a lot of camping gear and small accessories. The cooler stuff that I haven't seen before included like a pop up tent that doesn't require staking! There were different sizes for these but nothing like the 8 room colossal tents that you can walk through. You can still pick up a lot of smaller things like fountains, food storage bags, waterproof blankets, and other ancillary items.