I am an online customer, and though I never met these folks face to face, I probably had my best…read morecustomer service experience in years. An axe I ordered was delayed, to no fault of these guys; but instead of just sending a form email with new expected delivery dates they contacted me and offered several options on how I may have liked to move forward. I missed the first email (junk mail bin), but they also left a voicemail looking to get in touch over my order. I emailed them back and they sent along some sharpening oil, etc with my order when it did arrive. I've gotta say, this is not what I expected as an online, faceless customer. But besides being delighted over my new axe, I'm happy that they valued my business enough to personally reach out and make sure that the resolution over the shipping delays was tailored to me. Nice work Canadian Outdoor Equipment, I'll be sending you all my future business and recommending you to my friends and family. Thanks!

I ordered Bahco saw blades. The price was good. Shipping was reasonably fast but when the…read morepackage arrived, it was like a 10 x 10 package and they had taken 24 inch rolled and jam them in there. Three of the blades were damaged. What would've been a positive experience was ruined by crappy shipping and product.

The old man that works at the gun/bow counter, when I was looking at buying something he didn't…read morelike how I was doing something and said "you need to get hit in the face to learn a lesson". As a woman hearing this I was in shock. The disrespect towards women is unbelievably shameful.

I will never shop at this place again. I bought a St. Croix rod five days ago and used it Sunday…read morein the grand river. I had put on a spinner and cast it out twice on the second cast the rod splits in 2 pieces and broke. Went back to the Sail store to replace the rod and they said because it was not a clean break "whatever that means" they would not exchange it and that I would have to do it under warranty through St. Croix. Bought five days ago used once on second cast and breaks on a spinner, they should be replacing this rod right on the spot. After-tax this rod cost me $225 and to not replace the rod is criminal. I have had one other rod break on me throughout the years of fishing and at that store "which will remain nameless" replaced the Rod for me right On the spot. Then to go on saying that because they are bankrupt they cannot do anything for me is also criminal, full of excuses to not give me what I paid for especially after breaking after one use and only 5 days old. I am obviously an avid fisherman and spent a lot of money on fishing products but the SAIL store will be the very last place I ever go to to buy anything for fishing the worst company ever. If in fact they are going bankrupt this is just one of the reasons why.

Good store-shame about the staff. I called the store to…read morecheck on an online order I had placed & to add another item. The employee who took the call gave me lots of pushback & acted as if looking up my order was way too much work. Needless to say, his attitude cost the store another $100.00 today.

recently ordered rifle scope online. I received an opened package with some wear marks or scuffs on…read morethe raised parts of the optic. This item is clearly a display/demonstration model despite my payment of full price! The seller also didn't advertise this fact. I find this deceptive because one pays full price for something that is less! I wouldn't order from them again.

Oh no! They have been great for years but now, no answer, no signage, no email responses. They have…read moreour kayaks in winter storage. We have no idea when or where we can find them. They had opened a new shop in Mayville last spent but now that space is empty and no signage of where they went! Such nice family and great store but now???

Have called and emailed for weeks to get an ETA for delivery of our stored kayaks spring 2026 -…read morehave yet to receive any correspondence from Mike. We want to get out on the lake but don't have any idea when or if our kayaks will arrive.

I agree with Jayne J. I went in today. Saw the shoe/boot I wanted. I asked the clerk to help me see…read moreif they had my size. He said he would be right with me. I was standing there in the shoe/boot section waiting for him and he shows up with another customer in tow who proceeds to point out multiple styles he and his companion want to try out. They acted as if I was not there. Well get this, my money left the store and it ain't coming back. It is almost like selling stuff is a burden ! I agree go to MEC...

I had heard really good things about this store from fellow hikers and I was excited to check out…read morethe store and purchase a new pair of hiking boots this Sunday afternoon. I walked into the store with a friend and was not greeted by the staff, instead I browsed the sales section while they discussed setting one of their friends up on a blind date. We awkwardly headed to the back of the store to look at the hiking boots but I felt too uncomfortable to ask for any help trying any pairs on. Honestly, I felt as though I would be interrupting the sales clerks conversation. I browsed with my friend for a few minutes and then left. As we walked out the sales clerk was texting on her phone and didn't even look up to say goodbye or ask if we had found what we were looking for. We went to MEC and I purchased a pair of hiking boots there with AMAZING service, MEC even got on the phone to order the boots for me from Victoria BC. I wish I could give zero stars, I was so disappointed.

I purchase stuff from Columbia every year no issues. Nov 4th 2024 I purchased Female 2 Jacket…read moreonline then the price changes within two days of receiving the order. I called the customer support line. They advise to return and reorder paying double shipment. They state it is there policy. So i ask for a discount on the my next purchase which they could not do. No consideration for the customer. I am very disappointed. From Columbia: Sales prices cannot be applied to purchases made prior to the sale period. If you would like to be made aware of current or upcoming promotions please join our Columbia Greater Rewards program or join our mailing list.

They are fantastic people! The deals are great. The selection was much larger than I expected.read more

Absolutely no customer service. i was met with a very rude staff, unhelpfull,…read moreunprofessional.

We are so lucky to have a store location in Waterloo. They offer reasonable prices for outdoors…read moreclothing and equipment for cycling and camping. Quality and styles and colours are current and are very comparable to other high end brands. It's the fit that counts, not the label. A++ for excellent prices.

Pretty good selection and prices but there are either way too many employees or not enough…read more Some occasions you get bombarded by asking if you need help, literally every 5 steps or the opposite where you need help and a bunch of them are standing around. Please train your staff to find that balance in between!

Al's is my favourite shoe store. I live an hour away and come to visit Al's about once a month…read more They have always been awesome. The staff is super helpful. They also have all of the sizes you would ever need. As a size 13/14 mens, it's very difficult to find trendy shoes. Their prices are also very reasonable. Can't wait to go back!