Every time I've shipped things from here or had to drop off returns there is an issue. It's an…read moreabsolute nightmare. Dropping my engineering kit off at any other UPS or FedEx is never an issue. I come to this location and there is always a problem. Amazon returns forget about it. They have tried to charge me multiple times for extra packaging even when I have had everything boxed and labeled. They just want to over charge/ make money off of you in any way possible. I would not recommend this location to anyone. Business owners response is hilarious. Sir you are trying to charge for packaging when the return is already free and my engineering kit is covered by company insurance and a shipping account. You guys just have terrible customers service and don't have any training.

I've used this UPS store before to return my Amazon items. On this particular visit, I returned a…read moreHP LaserJet ink cartridge that I had purchased from Amazon. I received it on Saturday March 14th and initiated the return process in which I received a QR code from Amazon. I went to the UPS store the following day on Sunday, March 15th and the young man at the counter scanned my QR code and said you're good to go. I thought wow, that was quick and fast service and left the store a happy customer. That was short lived! Not thinking to check my phone soon as I left the store to see if I had received a confirmation stating my return to Amazon was initiated, later that evening I noticed I never received any message regarding my return of the ink cartridge. I contacted Amazon and they have no record of any return for me from UPS. I called UPS and the gentleman that answered the phone said I should've received a confirmation that my return was initiated. So my questions are...what did he scan and what happened to my ink cartridge? This leaves me wondering is this some kind of scam? I'll know next time if I return something to ask for a paper receipt and check my phone immediately. I'll chalk this up as a loss, but if you're reading this, make sure you get a confirmation before you leave the store.

Very friendly person behind the counter. Who laughed at my corny jokes. Much help given when I…read morewanted to best option for my parcel. Best option wasn't necessarily the fastest for me. The place seems to offer everything you would need to ship or manage a small business. Handy for lace to pick up supplies without going into Fredneck. As for the person bitching about the clerk wanting to do the photocopies for them. That's called customer service, and I doubt the clerk would read their love stories:)

When I had a damage dispute with a shipping carrier, Postal Place really stepped up and went out of…read moretheir way to ensure I had the necessary information to properly file the damage claim with the carrier. Seriously, I could not say enough good things about how Hassan and his team helped me navigate the process of obtaining compensation for damage during shipping. Without a doubt, I will continue to use this business every chance I get. Even though I had purchased insurance, Hassan had the foresight to proactively take pictures of the package as it left his store on the carrier's truck. Through this single action alone, I was able to prove the package was in good condition at the start of its journey -- quite unlike its state at the end of the journey! The key here is that the service at Postal Place, and just plain old-fashioned thoughtfulness at this business, is a value that I could never have put a price on for my very expensive shipment. Thank you Hassan! I really don't know what I'd have done without you.

This was my first time going into this store. For a couple of dollars--I opted to have an Ikea…read more hike's furniture item delivered to this store...rather than pay a lot for shipping to my house. The staff was super friendly, helpful and really had the best customer service that I have experienced in a long time. I will definitely use this location now that I had such a pleasant and easy experience. I would definitely recommend them!

They make you do it yourself or charge you an extra few dollars now. If I knew how to print this…read morestuff or figure it all out easily I'd have bought a printer for much less than I've spent here and printed stuff myself. Fortunately it took me much less time to write this review than it did to print a simple copy from my email. Just allow me to email it to the store like I always have and print it for me. it's not asking a lot that's what I'm paying for when I come. Now there's an extra few for them to do their job.

I'm letting people know that I have purchased a 200.00 gift card from staples. I was cheated out of…read moreover 140.00 from a vendor that I had purchased a charge of 5.00, and a charge for 53.35, that's 58.65. Total! I tried to use this card to make another purchase but it was declined and this is the second time this has happened. Don't buy these cards from staples in Frederick Md on Urbana pike they are ripping the consumer off by selling these cards before you pay out your hard earned money for them. Very disappointing service from staples.

We were often at the self-service center to copy/print music notes for our daughter's piano…read morelessons. The big-size paper tabloid 11*17 was selected for copying, and most of the time, someone always helped cut out the excess bottom length from the paper using the Professional Rotary Paper Trimmer/Cutter available in the store. This time, however, we were strongly denied by both agents because they were "too busy". They couldn't help us even if it would take only a minute or two. Instead, they suggested we do it ourselves using their scissors. We then addressed the issue with the manager and hoped for better customer service in the future. We did leave the store disappointed as we wanted the copies to look neat for our daughter's professional performance. We don't think we will go back there again though.

I will go out of my way to go to this UPS. One of the best parts is their self-service kiosk which…read moreis perfect for Amazon returns, and when I do need something they are so helpful. There is also rarely a line so I know I can get in & out super fast which is the biggest issue I have with other UPS stores in the area. Keep up the awesome work!

I used to like this business when they first came to town. They were helpful and on point. We even…read moreliked the owner at first. Fast forward 7ish years this facility has gone downhill like no other. The attendants are Tweedle Dee and Tweedle Dumb. Hiring teens who can't say hello, look into your eyes, say thank you, be bothered at all. They have no customer service experience whatsoever. And the owner hires these employees and must expect very little. I came in wanting to send a very heavy boxed item on a UPS company account through this UPS store. The owner tried telling me he couldn't do that cause they would charge him..... um... not my problem, work it out with UPS or take the UPS off of your store name. I admittedly had a fit with the owner... (really this establishment should have had this review when they started cutting corners years ago but haven't till now) he is rude, dismissive, lacking integrity, and has a major ego. I told him his business was going downhill which he could not comprehend. An older guy at the counter agreed with me aloud "This is the UPS store, you should be able to do it and this place is so bad they don't have wifi or service so you can't pull up your labels." (I confirmed this by having to step outside to pull up the address it was going to.) I will never- ever, ever, ever, ever, set foot in this place again, the owner needs to take a look at the operations from the Mt. Airy UPS store or the Damascus UPS store, or Westview Frederick UPS store, all examples of more competent employees that seem happy and to work as a team. They must have good management. ‍. For some reason they are able to run a UPS store, why can't you Urbana??? People put up with this type of behavior in stores for way too long. Not me anymore. P.S. can't wait for the response from the know it all owner and have him put me in my place.

Just want to say Mike ,guy with the beard you are the mail king!!!! Our mail always in order n…read moreprofessional managed mike should get a raise this is his store something goes wrong Mike will fix it

This is where I take any returns or UPS related shipping items. It is a veteran owned small…read morebusiness and the customer service and efficiency are equivalent to a medium size business. Highly recommended.

i've been going to this location for years the people working, there are always helpful and I've…read morenever had one issue when going there. I recommend this location for all your FedEx needs.

Katie, who I believe is the store manager, was an absolute life saver today. I stumbled in hoping…read moreto get custom programs for my wedding on fragile, needle thin paper (2 other printing businesses could not do it). Katie was determined to get it done and after working her magic configuring the printers, the results were great. She and her staff were friendly and patient. Thank you!

Oh, wow. I came in with a huge load of groceries like five minutes before closing. The one guy…read moreworking was willing to take what I wanted to ship despite the size of the package and the fact that he was only a few minutes away from shutting down, and he was clearly exhausted, kind of ill, and somehow, *somehow*, still managed to be patient, understanding, and most importantly stuck to hygiene procedures despite it all. He put up with a lot for one shmuck's package sending a lot of groceries to somebody struggling to keep herself fed. Hasan is a bad ass of the post COVID era. He has my respect. And given how grateful I am and the person I'm sending food to while she's struggling to feed herself, I'm not stretching the truth right now.

I was looking for a FedEx near my house and it popped up in google search. I was confused why its…read moreshowing Walmart but I went there to check. This store is actually inside the Walmart building. Excellent service from the manager. This store offer all kind of printing services as well. This is my go to store now.

Very fine service. Will use them again for sure. They were responsive to my requests, their price…read morewas better than anyone else and when we encountered a delay with the provider, Express went with the flow and delivered as promised

From the owner: Partnering with us means enjoying premier delivery services that promise to transport your items…read moreswiftly and safely every time.

Miss Michelle is very Awesome and kind. I was so worried about a package that Contained my…read moreBirthday Shoes I spoke with her and she gave me her card and assured me she would call when it came and it did come right when she had closed She called me immediately and waited almost an hour for me to get there and receive my package this just made my whole weekend and I really am grateful for this she's just a Magnificent Woman thank you Michelle Temi

I went in for packaging and mailing gifts. They were very helpful and efficient. I like the…read moreconvenience of having a shop like this nearby, when you just don't feel like dealing with one more thing. They also put together very nice gift baskets, and have a nice selection of Maryland items. I recommend going in and having a look around.