I purchased a smart TV from costco. I watched the progress on line, turner. Received the TV on…read morea Friday Called to set up delivery appointment. It was scheduled for the following Monday. The driver called an hour before, and even carried it in beyond the front door. Very professional

WAsted my entire Saturday. I called about 10 in the morning to see about getting Ashes picked up…read moreand delivered in town. A very polite man, who promised that they could do this, directed my call to Deanna, who was supposed to call me back right away. This was important so I waited by the phone to get that call. It never came so I called the man back and he was apologetic and said to call her cell, which he gave me while he texted her to answer. She didn't answer the cell but called back in a little while. She said she was at the movies!! She didn't have any couriers that were out delivering and wanted me to wait 2 days until Monday! That was about 3:30 in the afternoon. I could have flown there and done it myself. Consequently, no ashes were delivered and no real enthusiasm for business. A waste of a day when I could have called someone else during the work time.

I have never encountered such kind and caring customer service. I urgently needed a same-day…read moredelivery to a family member who was having emergency surgery in the hospital in Winchester. Heather at BEI agreed to drive to a local store, pick up the needed item and deliver it to the hospital - all within an hour. And the fee was more than reasonable. To say BEI was the bright spot in an otherwise hard day would be a huge understatement. Thank you BEI - and I promise to pay this forward.

Twice packages have been "delivered" to our apartment building. I was told that they were left…read more"next to the unmarked door" downstairs in the back of my building. The only "unmarked door" in the back of the building has a huge glass window and you can CLEARLY see that it is a laundry room, not an apartment. No packages when I went downstairs to look. They have made no effort to rectify the situation and are saying that the company that shipped the item needs to reimburse us. This FedEx clearly has incompetent drivers and poor customer service. I wouldn't be surprised if the driver was stealing the packages, as I can't imagine she is THAT stupid that she thinks a laundry room is someone's apartment. Update: The manager called me and admitted that the package was "mis-delivered" and that they would take responsibility for that. They are still leaving it up to the company that I ordered from to reimburse me, but I appreciated the acceptance of responsibility.

I don't know how best to rate fedex, but of all shipping and tracking services, fedex is the…read moreworst. I get notification that the package will arrive during three different times and the latest, before 8pm. Come on, use the technology available and don't make us wait all day. This is ridiculous.

Quickly responded to my inquiry and offered a very reasonable price. They brought a big team of…read morecourteous men that moved our belongings quickly and carefully. Would definitely hire them again.

When I hire a service via Yelp, I usually create a draft to remember the company for future…read morereference and to leave a review later. Often, these drafts don't become reviews because the service was simply average--nothing noteworthy beyond the fact that the job was completed. However, I'm glad I saved JFP Express in my drafts because their service was excellent. I contacted three different companies through Yelp, but ultimately chose JFP Express because they were the only ones who provided an all-inclusive price with no hidden fees--unlike the other companies. I find it frustrating when businesses try to extract as much as they can from customers through various pretexts and dishonest practices. JFP Express, however, was honest and transparent from the start. Jason was very courteous and communicative, arranging everything seamlessly. When the team arrived, they were respectful, personable, and professional. The piano, along with everything else, was handled with the utmost care and attention. Even my husband, who is usually very reserved, was impressed with the team, especially Darius, who was exceptionally pleasant. We will definitely be using their services again. Thank you, and best of luck to your team! *‿*

I ordered a book from Barnes & Noble that was scanned in delivered at the Hagerstown Post Office on…read moreSept. 5th, then my package was scanned again on the same day by the Hagerstown Post Office releasing my package to Hub City Express to be delivered to the recipient of the package. When I followed up with the recipient of the package regarding receiving said book, I was informed that the package wasn't received. Keep in mind that the cost of the book was $19.95 plus $1.20 tax. It is now Oct. 12th, I've made several calls to Kim at Hub City Express who has given me the run around regarding the book. Several times I called her from my phone number and when she recognizes my number she doesn't answer. How do I know this? Because I called her from a different number and she answered the phone. When she realized it was me she continued to give me false information that she is still trying to locate the book. All I need for Kim and Hub City Express to do is take accountability for losing or throwing away my package and refunding me the cost of the book. Their website says Quality Customer Service is their Top Priority but this is not true. Their website continues....When you want special care for your package, Hub City Express makes sure all goes well. Again, this is not true. Also, Reliable Courier Services in Hagerstown, Maryland. Again, not true. Let see if Kim and Ronnie and Hub City Express takes accountability and refund me the cost of my book and show some professionalism and give me a call back to resolve this minute situation.

From the owner: Expand your mailing options with delivery service from our business in Hagerstown, Maryland. When…read moreyou want special care for your package, Hub City Express makes sure all goes well. Quality customer service is our top priority. Count on us to transport your package or document where it needs to be when it needs to be there.